Isitatimende esishaqisayo seSouthwest Airlines Pilots Association: A to B ngokuphepha noma cha

Emavikini ambalwa adlule agqamise indlela abaphathi abangasebenzi kahle ngayo e-Southwest Airlines, ukuthi babuka kanjani ngempela abasebenzi, ukuthi ukuxhumana kwabo nokwenziwa komsebenzi wethu wansuku zonke kungasebenzi kanjani, kanye nendlela wonke umuntu osenkampanini YETHU yezindiza okufanele akhathazeke ngayo.

Ngesonto eledlule, iNingizimu-ntshonalanga imemezele Isimo Sezimo Eziphuthumayo Zokusebenza (i-SOE), umzamo ofihliwe owenzelwe ukwesabisa omakhenikha bethu osekubangele ukwesaba nokuphepha okungadingekile kubagibeli bethu kanye nomphakathi endizayo. Lapho isizwe sibona iNingizimu-ntshonalanga isola iqembu labasebenzi elishadele ekuphepheni kwendiza yethu ngezinkinga zethu zokunakekela, imibuzo nokukhathazeka kwaqina. Okwalandela lesi simemezelo mhlawumbe kuwukubonakaliswa okubi kakhulu kwabaphathi bokucwasa nokucwasa abasebenzi bethu emlandweni weNkampani yethu.

NgoLwesine, Februwari 19, uMnu. Van de Ven, Isikhulu Esiyinhloko Sezokusebenza (i-COO), uthumele isibuyekezo senkampani yonke mayelana nendiza yethu engasebenzi. Kuyo, uthe, "NgoFebhuwari 12, ezinsukwini ezimbalwa ngemuva kweseshini yethu yokugcina yokuxoxisana ne-AMFA, sabhekana nenani elingakaze libonwe lezindiza eziphelelwe umsebenzi ezindaweni ezine zokulungisa izinto ezithile." Ngokwenza kanjalo, akazange abe nobuqili ekuvezeni kwakhe ukuthi inani lendiza engasebenzi lalihlobene ngokuqondile nezingxoxo, futhi ngalokho, i-AMFA yayilimaza Inkampani yethu ngezingxoxo. I-COO yethu iqedile ukuphonsa omakhenikha bethu ngaphansi kwebhasi ngokuthi, “Ngeshwa, i-AMFA inomlando wokuphazamiseka komsebenzi, futhi iNingizimu-ntshonalanga inamacala amabili asalindile amelene nenyunyana,” kuyilapho ingacaphuni ubufakazi “bokuphazamiseka komsebenzi” ngaphandle kwenani lezindiza eziphumile. yenkonzo. Njengoba isisho sibonisa, ukuhlobana akuyona imbangela.

Yini uMnu. Van de Ven ayishiye kalula? Uhlulekile ukusho ukuthi indawo ngayinye kwezine azibalile yenza ukunakekelwa okudinga isikhathi esiningi nokuyinkimbinkimbi “okusindayo” nokumaphakathi kunezinye izindawo eziningi. Ngempela, lokhu kuyiqiniso naseDallas, lapho kumenyezelwe khona i-SOE ehlukile ngesonto eledlule. Uphinde wehluleka ukusho ukuthi eziningi zokuhlehliswa kwe-MEL kanye nokuhlolwa kwesondlo kuhlehlisiwe kungafika ngenxa yesikhathi esicindezelwe. Ukwengeza, wehlulekile ukulandisa ngezenzo zokulungisa ezihlobene nesimo sezulu ezibangelwe yiziphepho zasebusika ezimbalwa zakamuva kanye nokwanda kokungena kanye nezimbobo emigqonyeni yezimpahla (i-AMFA ngayinye).

I-AMFA isinike ezinye izibonelo ezashiywa ngokusobala encwadini kaMnu. Van de Ven. Esontweni elilodwa ngaphambi kwe-SOE, kube nenkinga yokusebenza kwezindiza ezingama-22 mayelana nezindandatho ze-O zezihlungi zikaphethiloli zenjini ezibangele ukuthi lezi zindiza zingasebenzi. Futhi njengoba i-MAX kuyindiza entsha, kwesinye isikhathi kuba nzima ukuthola amathuluzi adingekayo noma izingxenye ezengeziwe ezidingekayo ukuze ugcine indiza isebenza.

I-AMFA ibilokhu izwakalisa ukuthi ayinazo izingxenye ezanele zokuba khona, futhi ngezinye izikhathi yayingenayo enye indlela ngaphandle kokusebenzisa ngokusemthethweni noma “ukugebenga” izingxenye zezinye izindiza ukuze kuhlangatshezwane nezidingo zokusebenza. Okufanele kube sobala kubaphathi abaphezulu ukuthi ngokwehluleka ukugcina izingxenye ezanele, ukuthembela ekubolekeni izingxenye zezinye izindiza, kanye nokugcina ibhange ngempahla efika ngesikhathi iNkampani ayisizi ngalutho, kodwa iqhubekisela phambili nje ukubambezeleka.

Ukubuyekeza kukaMnu. Van de Ven kwalandelwa incwadi ngobusuku bangomhla zingama-22 kuNhlolanja evela kuMeluleki Omkhulu Wezomthetho waseNingizimu-ntshonalanga, uMnu. Mark Shaw, eya kubuholi be-AMFA isho “isenzo esihlangene esingekho emthethweni” somakhenikha bethu. UMnu. Shaw akabaluleki ubufakazi balesi senzo okuthiwa singekho emthethweni. Okuwukuphela "kweqiniso" lakhe kwaba ukuthi "ukuhlaziywa kwedatha yakhe kuqinisekisa ukuthi ukunakekelwa okwenzeka ngokwemvelo noma ezinye izehlakalo azikwazanga ukukhiqiza ngokwezibalo lawa mahora aphezulu kakhulu Angahleliwe Wokuphumula Kwendiza Engahleliwe (UAD) phakathi nesonto eledlule." Okushodayo ekumangaleleni kukaMnu. Shaw ukuthi iNkampani ayishongo ukuthi kube nokubhalwa kwezokuphepha okungavumelekile, okungamanga, noma okusunguliwe. Ungalokothi. Akungabazeki ukuthi izinsiza ze-IT ezinikelwe ukuqoqa nokuhlanganisa ukuhlaziya idatha kaMnu. Shaw azivikelekile ekushiyekeni kwe-IT okudlangile kukho konke ukusebenza kwethu, okuhlanganisa nezinkinga ze-IT ezivale i-Southwest Flight Operations cishe amahora amane ekuseni ngo-February 22.

UMnu. Shaw ukhuluma ezinhlangothini zombili zomlomo wakhe. Uthi “ukuphepha kubaluleke kakhulu eNingizimu-ntshonalanga futhi silihlonipha ngokugcwele ilungelo nomakhenikha ngamunye nesibopho sokuhlonza izindaba zokuphepha ezifanele.” Kodwa ingabe yena? Ngakolunye uhlangothi, abaphathi bafuna ukuthi omakhenikha bethu bashaye ucingo olufanele, kodwa ngakolunye uhlangothi, bacasulwa ukuthi omakhenikha bethu bazama ukwenza okulungile ngenkathi bengaphansi kwesibonakhulu nge-FAA. I-cognitive dissonance ivala izindlebe!

Inkampani igwema iqiniso elisobala lokuthi iNingizimu-ntshonalanga isacutshungulwa yi-FAA kanye ne-DOT ngophenyo oluqhubekayo oluhlanganisa I-Performance Weight and Balance (PWB), izindaba zokuqeqesha, iFlight #1380, Flight #3472, Ihhovisi Lokuphathwa Kwezitifiketi ze-FAA (CMO) eNingizimu-ntshonalanga. kuphenywa uMhloli Jikelele we-DOT, njll. Embikweni wophenyo ovela ku-FAA ngo-2017, manje osesidlangalaleni, i-FAA yathi, "Kubonakala kuntuleka indawo yokwethembana, ukuxhumana okusebenzayo, nokuzimisela kwabasebenzi. ukwabelana ngamaphutha, ukukhathazeka, noma ukwehluleka ngaphandle kokwesaba izinsongo noma ukuphindiselwa. Lokhu kugcina kuholela ezingeni eliphansi lezokuphepha iSafety Management System (SMS) ezama ukuligcina lisezingeni eliphezulu kakhulu.” Ungathola izixhumanisi zolwazi kwezinye zalezi zinto lapha, lapha, Futhi lapha. Nokho, ngazo zonke lezi zici ezikhona emsebenzini wethu wokulungisa, ubuholi obuphezulu be-SWA babone kufanele ukuthi bavele basole izinkinga zethu kumakhenikha ahlubukayo ahamba ngendlela ekhohlakele.

Sibone kuqala ubuholi obumpofu bugcwele ekuxhumaneni okungqubuzanayo phakathi kwe-COO kanye ne-CEO. Ngenkathi uMnu. Van de Ven ematasa ephonsa omakhenika bethu ngaphansi kwebhasi ngenxa yokuhluleka kweNkampani, ngoFebhuwari 22, uMnu. Kelly wayematasa ebancoma. Ebuyekeza abasebenzi, wabhala, “Imishini yethu iyamangalisa. Ngiyaziqhenya ngabo, futhi babe nesibindi ngokukhethekile ekubuyiseleni izindiza emsebenzini emasontweni amabili edlule. Bafanele ukubonga kwethu konke.” Iyiphi yona? Omakhenikha bethu abakwazi ukuzibandakanya esenzweni esingekho emthethweni ngesikhathi esisodwa kuyilapho ngobuqhawe benza indiza ibuyiselwe emsebenzini kula masonto amabili edlule. Isitatimende esisodwa ngokusobala siqanjiwe futhi siyazenzela wena. Yiphi? Ubuholi obunobuthi yigama elingene esichazamazwini sebhizinisi lezakhamuzi livela kwezempi, futhi isibonelo salokho yilokho okwenziwa ubuholi kumakhenika wezindiza zethu. Igama elithi “ubuthi” alulusha kubaphathi bethu. Khumbula lelo gama kanye neFlight #1380, ngoba ngizoba nayo leyo ndaba ngesinye isikhathi.

Uma sibheka ukungaboni ngaso linye komqondo kanye nokuxhumana okungqubuzanayo okuvela ku-CEO kanye ne-COO, yimuphi umyalezo okuwukuphela kwawo ongaqanjwa futhi uzenzele wona? Impendulo itholakala esikhathini. Abaphathi baseNingizimu-ntshonalanga beze ku-AMFA muva nje nesipho seNkampani ngemuva kwe-TA yabo ehlulekile. Ngomnyakazo omangalisayo noshoyo, abaphathi bacele ukukhishwa kwe-carte blanche yesondlo eziteshini zokulungisa zakwamanye amazwe. Kwakungekho mingcele kumanani, izindawo, nanoma yimiphi imininingwane. Isitatimende nje sesifiso sokukhipha imali ngezinga elithile endaweni ethile ngesikhathi esithile esizayo. Abaphathi be-SWA bathi bafuna abathengisi baqhudelane ukuze basebenze endizeni yethu. Kodwa-ke, njengenkampani yezindiza enkulu kunazo zonke esizweni, inkampani yezindiza isivele inamandla okuthonya ukuncintisana okubalulekile. Kwaxhunywana kanjani nalokhu kukhishwa kwemisebenzi ngobuningi? U-CEO wethu ubhalele abasebenzi imemo ebhekisela “kwezinguquko ezincane zemithetho” ezifunwa abaphathi kwinkontileka ye-AMFA. Ungalenzi iphutha, "izinguquko ezincane zemithetho" ezifunwa ngabaphathi wukuphuma ngaphandle okungenamkhawulo futhi ungaqagela ukuthi lokho kusho ukuthini ngenani lomakhenika abagqoke umfaniswano waseNingizimu-ntshonalanga. Okubi kunakho konke, lolu daba luphinde lwavuka ngemuva kokuthi isivumelwano ngalesi sihloko sase sizuziwe ezingxoxweni zangaphambili.

Intuthuko efana nalena ingase ingazwani nabashayeli bezindiza kuze kube yilapho isimo sihambisana nesimo. Namuhla, iSouthwest Airlines ikhipha amaphesenti angama-80 akho konke ukunakekelwa kwezindiza.

Ufunde kahle lokho - amasenti angu-80 edola ngalinye esilichitha ekunakekeleni nasekulungiseni indiza yethu inikezwa ngaphandle. Ngakho-ke ukukhishwa kwethu ngaphandle kuqhathaniswa kanjani nalokho kokuncintisana kwethu?

Uma kuqhathaniswa namaphesenti angama-80 eSouthwest Airlines, i-United ikhipha amaphesenti angama-51 okunakekelwa kwezindiza, i-Alaska ikhipha amaphesenti angama-49, iDelta ikhipha amaphesenti angama-43, kanti abangaphandle baseMelika bangamaphesenti angama-33 kuphela.

I-Spirit ne-Allegiant iphuma ngaphandle cishe ngamaphesenti angu-20, kodwa izinombolo zabo zingahle ziphambuke ngenxa yokuthi ziqashisa iningi lezindiza zazo. Futhi, konke lokhu kufezwa phezu kokuthi kakade kunesilinganiso esiphansi sikamakhenikha kuya kwendiza embonini. I-Southwest Airlines igcina isilinganiso esingu-3.3 AMT kundiza. I-UAL, AA, ne-DL igcina u-12.0, 11.2, no-7.2 AMT kusilinganiso sendiza, ngokulandelanayo. Abalandelayo abasondelene kakhulu ne-SWA yi-Alaska esagcine isilinganiso esingu-4.3 (ngenxa yohlelo lwase-Alaska lwe-Line Mx Only- Mx).

Manje, ake sixoxe ngabasebenzi abanamakhono nabangenawo amakhono. Isigaba 56 senqubomgomo ye-SWA's Airframe Essential Maintenance Providers (AEMP) sithi,

"Abasebenzi abangabaphathi abaqondisa ngokungaqondile umsebenzi wesondlo noma wokuhlola babambe Isitifiketi Se-Airman esifanele futhi, lapho banikeza imisebenzi, bengamela umsebenzi ofezwa ama-AMT afanelekayo kanye/noma Abahloli Bokulawula Ikhwalithi ngaphansi kokuqondisa kwabo okuqondile." Iqhubeka ithi, “Abantu abangagunyaziwe: Kumelwe babe nolwazi oluhlobene emisebenzini yokulungisa futhi benze wonke umsebenzi ngaphansi kokugadwa okuqondile komnikazi Wesitifiketi Se-Airman esifanele (okubhekiselwa kuye njengomphathi ngemva kwalokhu). Umphathi kufanele abe namava emisebenzini eyenziwayo futhi kufanele abelwe injongo eyodwa kuphela yokuqondisa okuqondile, ukunikeza isiqondiso, ukusekela, kanye nekhono emisebenzini yokunakekela eyenziwayo.”

Konke lokhu kuzwakala kahle futhi kukuhle size sijule ngezinombolo. Ngokusho kwe-FAA, i-AAR Aircraft Services e-Indianapolis inamakhenikha aqinisekisiwe angama-323 uma kuqhathaniswa nabangaqinisekisiwe abangama-237. I-Aviation Technical Services e-Kansas City inezitifiketi ezingu-156 eziqhathaniswa nezingu-60 ezingagunyaziwe. Isikhungo se-ATS's Everett, Washington sinemishini eqinisekisiwe engama-565 uma iqhathaniswa nama-361 angaqinisekisiwe. Okubalulekile ukuthi, ezikhungweni zokunakekela izindiza zase-US, oomakhenikha abaqinisekisiwe bakha ingxenye noma ngaphezulu yenani lomakhenikha. Qhathanisa lezi zinombolo ne-Aeroman e-El Salvador esebenza ngoomakhenikha abangu-163 nabangenazo izitifiketi ezingu-2,231. I-Hong Kong Aero Engine Services inomakhenikha abaqinisekisiwe abangu-48 nabangu-714 abangagunyaziwe. Ingxenye encane kuphela yomakhenikha ezindaweni zokulungisa zakwamanye amazwe eqinisekisiwe, futhi ngokusho kwe-AEMP yethu, lesi sibalo esincane soomakhenikha abaqinisekisiwe sinomthwalo wemfanelo wokwengamela wonke umsebenzi owenziwa inqwaba yabantu bomakhenika abangagunyaziwe. Konke lokhu ngaphandle kokuvikela okulimazayo, kanye ne-SMS, uma ikhona, okungenzeka ukuthi ayifani nanoma yimuphi uzakwabo wase-United States.

Uma abaphathi bencoma ukunakekelwa kokukhishwa kwempahla njengento ebalulekile yempumelelo yesikhathi esizayo, kufanele bakhiphe idatha ebonisa izilinganiso zokuthembeka zokunakekelwa kumthengisi ngamunye uma kuqhathaniswa namazinga okwethembeka oomakhenikha bethu. Lawa mazinga okwethembeka kufanele ahlanganise ukuthi ungakanani umsebenzi owenziwe ekuqaleni ngokungalungile, nokuthi ungakanani umsebenzi okwakudingeka wenziwe kabusha lapho indiza isibuyiselwe emsebenzini. Le datha kufanele ishicilelwe umsebenzi odlule kanye nomsebenzi esikhathini esizayo.

Sibonile emlandweni weNkampani yethu lapho ukugxila kakhulu ekulawuleni izindleko ngaphandle kokubheka isithombe esikhulu ekugcineni kubuya kuzosiluma. Isibonelo esisobala ukukhipha inani elikhulu kakhulu lengqalasizinda ye-IT. Abaholi bethu bezinkampani manje baphinda lawo maphutha afanayo ngokulungiswa kwendiza yethu. Ukonga okuvela ekuthengeni abantu ngaphandle - kwasekhaya noma kwamanye amazwe - kuzoqhubeka kusidumaza sonke futhi kuzokwenza kube nzima ukuthi omakhenikha bethu basigcine siphephile.

Kubonakala sengathi abaphathi bethu baprakthiza ibhuku lokudlala le-Southwest Airlines lezabasebenzi mayelana nemishini ezosetshenziswa namanye amaqembu esikhathini esizayo. Isimo nge-AMFA siklanyelwe ukuthi sibe isibhamu kubo bonke abasebenzi baseSouthwest Airlines. Sekuyacaca ngokusobala ukuthi kuze kube u-Mess. Kelly, Van de Ven, McCrady, kanye no-Kuwitzky bayalishiya iphethini, le fomula entsha yobudlelwano babasebenzi e-Southwest Airlines izoqhubeka nokuthola umfutho futhi iqede yonke iminonjana yezimiso eziyisisekelo ezenze le nkampani yezindiza isibe yimpumelelo. Ngamanye amazwi, sizoba enye inkampani yefa. Sibudinga kakhulu ubuholi obusha obunozwela lwe-Kelleher-esque, umbono, ukuthobeka, nobuholi. Sidinga ubuholi obubheka abasebenzi njengento ehambisanayo nebalulekile yeqembu eliphumelelayo esikhundleni sezindleko nje.

Ake ngicacise, izindiza zethu ziphephile, futhi ingxenye enkulu yalokho kungenxa yokuthi abesilisa nabesifazane be-AMFA bayaqhubeka nokwenza umsebenzi wabo lapho bebhekene nengcindezi ekhulayo, ukusatshiswa, kanye nokubhekisiswa kwabaphathi baseNingizimu-ntshonalanga. Banokubonga kwethu kwaphakade ngomsebenzi owenziwe kahle. Abashayeli bezindiza be-SWAPA basebenza njengomugqa wokugcina wokuzivikela futhi abasoze bandizisa indiza ngaphandle uma kuphephile ukwenza kanjalo. Imindeni yethu nabangane bandizela endizeni yethu, ngaphezu kwabagibeli bethu ababalulekile. Sizobavikela kanye nomphakathi wonkana futhi siqhubeke nokubheka izindlela zokwenza ngcono ezokuphepha. Izimpilo zabo, ikusasa leNkampani yethu, nendlela yethu yokuziphilisa incike kukho.

A kuya ku-B ngokuphepha noma cha.