Njengoba singena enkathini yedijithali sigcizelela kakhulu ukuxhumana, sidinga ukucabanga phambili mayelana nezindlela esenza ukuba kube khona ezokuthutha zomphakathi ezisezingeni eliphezulu. Abagibeli bafuna uhambo olunethezekile nolungenazihibe ngaphandle kokuphazamiseka.
Okungathuthukisa kakhulu ulwazi lwabo nokuqinisekisa ukuthi bakhetha indlela yokuthutha efanayo kaningi ulwazi lwabagibeli besikhathi sangempela (RTPI). Ihlinzeka abagibeli ngolwazi olubukhoma ngamathayimithebula, ukuxhumana, nokuphazamiseka.
Eqinisweni, umhlaba amasistimu wolwazi lwabagibeli imakethe kulindeleke ukuthi ilinganiselwa ku-£49.71 billion ngo-2030, okuwukukhuphuka ngo-13.3% phakathi kuka-2020 kuya ku-2030.
Ulwazi lwabagibeli besikhathi sangempela lunenqwaba yezinzuzo zabo bobabili abagibeli nabahlinzeki besevisi yezokuthutha. Nazi izinzuzo ezintathu eziphezulu ezinikezwa i-RTPI eziqhubekisela phambili imakethe.
Okuhlangenwe nakho okuxhunyiwe
Sezadlula izinsuku zabagibeli abalinda esitobhini sebhasi ngethemba lokuthi ezokuthutha zizovela noma babuze abasebenzi edeskini lolwazi mayelana nokubambezeleka kwezitimela. Lokhu kudala ukungqubuzana kokuhlangenwe nakho kwabagibeli futhi kunganciphisa kakhulu amazinga okwaneliseka, okungalimaza isithunzi somhlinzeki wezokuthutha.
Nge-RTPI, abagibeli bangajabulela umuzwa ongenazihibe, oxhunyiwe. Izibuyekezo zesevisi, indawo yebhasi enembile, amashejuli wesikhathi, umzila, nedatha yendawo okuyiwa kuyo ngezinye zezibuyekezo zolwazi lwesikhathi sangempela abagibeli abangazuza kukho.
Kubashayeli, i-RTPI ingabasiza ukuthi benze uhambo olunolwazi nolwesikhathi. Amasistimu e-Automated Vehicle Management (AVM) awakwazi nje ukwenza ngokuzenzakalelayo eminye yemisebenzi evamile yomshayeli, kodwa angakwazi nokubala ngokunembile ukubambezeleka kwenethiwekhi, izikhathi zesakhiwo somshayeli, nokubambezeleka kwezinsizakalo zokuxhuma. Bese yazisa imoto elandelayo evela kusevisi ukuthi ilinde noma ihambe, ukuze ukuphazamiseka kwesevisi kugwenywe. Lolu lwazi alufakwa kuphela kulo lonke uhlelo lomhlinzeki wezokuthutha kodwa futhi nasezibonisini zolwazi lwabagibeli nezinhlelo zokusebenza zeselula, ngaleyo ndlela kwakheka okuhlangenwe nakho okungathungeleki nokuxhunyiwe.
I-infotainment
Izikrini ezisebhodini zingasetshenziswa ukubonisa okuqukethwe kwezentengiso eduze nolwazi oluwusizo lokuhamba. Lokhu kubizwa ngokuthi infotainment, okuyisixhumanisi esibalulekile sokuxhumana phakathi kwenkampani yezokuthutha kanye nabagibeli bayo.
Isikrini esibonakalayo somsebenzisi, esivamise ukuzwela ukuthinta, singahlanganiswa nemvelo ehlukahlukene ngenxa yezinketho zakamuva zokuxhuma kunethiwekhi ezitholakalayo, okuhlanganisa i-wi-fi ne-5G. Ingakwazi ke ukubonisa okuqukethwe kwezentengiso ngobuchwepheshe bokuhlela obuhleliwe obungagcini nje ngokwazisa abagibeli mayelana nezinqubomgomo zenkampani, izinyathelo zokuphepha, nezibuyekezo zeshejuli, kodwa futhi ethuthukisa amasevisi ayo, okunikezwayo, namanani. Ngaleyo ndlela, abasebenzi bangakwazi ukubeka phambili imisebenzi kangcono futhi baphumelele.
Hhayi lokho kuphela kodwa i-infotainment ingasetshenziswa njengethuluzi lokwenza imali ngokunika amandla okuqukethwe kokukhangisa. Njengoba besanda abagibeli abagibelayo, amathuba okwenza imali ayakhula. Ngo-2021, ngokwesibonelo, amakhilomitha ayizigidi ezingama-70,813.26 afinyelelwa ngesitimela e-UK, kanti lesi sibalo kulindeleke ukuthi sifinyelele kumakhilomitha ayizigidi ezingama-82,814.66 ngo-2025.
Okuqukethwe kwezentengiso okubonisiwe kungalawulwa kalula futhi kuhlelwe ezindaweni ezithile zokuma, izindawo, izinsuku, kanye nezikhathi ukuze kukhonjwe abathengi ngesikhathi esifanele.
Ukuphatha ukuphazamiseka komzila
Amasistimu e-RTPI angaphinda athuthukise ukuphambukiswa kwemizila, anciphise amakholi wesevisi, futhi avumele abalawuli besevisi ukuthi bagxile ekulawuleni ukuphazamiseka ngokuqondile, ngaleyo ndlela kuncishiswe umthelela kanye nobukhulu bazo. Ngokuhlanganiswa kwe-GPS, isibonisi semephu singanikeza umshayeli umzila onembile ombonisa ukuthi ashayele kuphi.
Lokhu kuyasiza ikakhulukazi ngesikhathi sokuphambukiswa njengoba umshayeli ekwazi ukulandela umzila ophambukisiwe. Kungasiza futhi ukuhlela iziphazamiso nokuphazamiseka kwesikhathi esizayo. Lolu lwazi lube seludluliswa eziteshini ezahlukene zokuxhumana zabagibeli, njengezibonisi nezinhlelo zokusebenza zamaselula, ngaleyo ndlela kwakheka umuzwa womgibeli ongenazihibe.
Manje yisikhathi esifanele sokutshala imali kubuchwepheshe nezinhlelo ezizokhuphula uhambo lwabagibeli, zithuthukise ukusebenza, futhi ziphumele ekuncipheni kwezindleko. Ulwazi lwabagibeli besikhathi sangempela lunikeza ulwazi lwabagibeli olungenazihibe futhi oluhlakaniphile, ukuthuthukiswa kwemisebenzi evamile, nokusebenza kahle komshayeli. Okuhlangenwe nakho okuxhumene kwe-RTPI kuyisiqondiso lapho ukuhamba komhlaba wonke kufanele kuphokophele khona ngamandla aphelele.
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- Long gone are the days of passengers waiting at a bus stop in the hope that their transport shows up or having to ask staff at the information desk about train delays.
- This information is fed not only into the entire system of the transport provider but also into passenger information displays and mobile apps, thus creating a seamless and connected experience.
- This creates friction in the passenger experience and can significantly reduce satisfaction rates, which can be damaging to the reputation of the transport provider.
