Izindlela ezihamba phambili ezivelayo ekuxhumaneni kwebhizinisi ngokuqinisekile zifakazela ukuthi lokhu kuyiqiniso. Uma uzibuza ukuthi ubuchwepheshe buliholela kuphi ikusasa lenkundla yezokuxhumana, ungabheka amathrendi alandelayo ayisithupha aveza ukuthi ukuxhumana kwebhizinisi kungase kushintshe kanjani esikhathini esizayo esiseduze.
1. Ukwenza Okuthandwa Nguwe Nge-Artificial Intelligence
Enye yezindlela ezinkulu ezingase zivele ebhizinisini ukushintshela ekuxhumaneni komuntu siqu. Amakhasimende awafuni ukuphathwa sengathi angenye inombolo ekulayini ozenzakalelayo. Bafuna ukuba nengxoxo yangempela evuma lokho abakudingayo, izidingo zabo, nezindinganiso zabo.
Yebo, ukuletha lokhu ngosizo lwabantu kubiza, kudla isikhathi, futhi mhlawumbe akunakwenzeka. I-Artificial intelligence ivela njengesixazululo esisebenzayo kule nkinga. I-AI bots ingakwazi ukuxhumana nabantu futhi ixazulule izinkinga ezilula ngenkathi inikeza isevisi yomuntu siqu efunwa ngamakhasimende.
2. Ukuhlanganiswa Nezinhlelo Zokusebenza Zemiyalezo Yomphakathi
Isevisi yomuntu siqu ingenye yezinsiza ezifunwa ngamakhasimende. Bafuna futhi amabhizinisi ukuthi anikeze ulwazi lwenkundla yezokuxhumana alujwayele ngokuhlinzeka ngemiyalezo elula neqondile. Lokhu kufakazelwa ukwanda kwama-akhawunti enkundla yezokuxhumana kanye nokwanda kokuthandwa kwamapulatifomu afana ne-WhatsApp.
Amabhizinisi angakwazi sebenzisa i-API yebhizinisi le-WhatsApp ukuze kuzuzwe ukuxhumana okufunwa amakhasimende. Le API ehlelekile ixhuma amabhizinisi anabasebenzisi abasebenzayo abangaphezu kwezigidigidi ezimbili futhi ikuvumela ukuthi ulungise isu lokuxhumana lebhizinisi lakho ukuze lihambisane nezidingo zamakhasimende. Kungakuvumela futhi ukuthi wehlise ezindlekweni futhi ukhuphule amazinga okwaneliseka kwamakhasimende.
3. Uhlelo Olusha Lwezinhlelo zokusebenza Zengxoxo Yasemsebenzini
Amakhasimende akuwona kuphela afuna izinkundla zemiyalezo ezisheshayo nezilula. Izinhlelo zokusebenza zengxoxo zasemsebenzini zingenye yezindlela ezinkulu zokuxhumana zebhizinisi ezingavela eminyakeni yakamuva. Izinhlelo ezifana ne-Slack, i-Google Chat, i-Chanty, ne-Discord zihlangabezana nalesi sidingo ngokunikeza izinkampani izinkundla zokuxhumana zangaphakathi ezilula.
Lawa mathuluzi athatha izinkomba ezinkundleni zokuxhumana ngokuhlinzeka ngemiyalezo elula ehambisana nesici somphakathi. Umphumela uba inethiwekhi yokuxhumana eyingxube lapho abasebenzi bengakwazi ukuxhumana, balethe imibuzo kubaphathi, noma babelane ngolwazi nalo lonke ithimba labo. Inkundla yesitayela sengxoxo yenza lokhu kuxhumana kufinyeleleke futhi kungahlelekile, okungakhuthaza ukuxhumana okungaguquki phakathi kwabasebenzi.
4. Ukugcizelelwa Ekuxhumaneni Okukude
Ngokwezibalo, ingxenye yesine yazo zonke izikhundla zobungcweti eNyakatho Melika ekugcineni kuzoba kude. Lokhu kukhanyisa inkambiso ebalulekile emhlabeni webhizinisi, futhi kube nomthelela omkhulu ezinkambisweni zokuxhumana, futhi.
Njengoba imihlangano eminingi yenzeka endaweni ebonakalayo, isidingo sezinkundla zokuxhumana ezikude ezithembekile sikhulile. Kunamathuluzi amaningi kunangaphambilini avumela amabhizinisi ukuthi ajabulele ukuxhumana okuqinile okulingisa umuzwa wengxoxo yobuso nobuso. Amabhizinisi angasebenzisa lawa mathuluzi ukuze athuthukise izinqubo zawo zokusebenza ezikude futhi axhumane namakhasimende ngempumelelo kakhudlwana.
5. Izinkundla Zokuxhumana Ezisekelwe Efwini
Kanye nokugcizelelwa okukhulayo ekuxhumaneni okukude, kube nokuthambekela ekushintsheni amapulatifomu asekelwe esofthiwe ngezinkundla ezisekelwe emafini. Ngaphezu kokushesha nangokulula, izinkundla zokuxhumana ezisekelwe emafini zivame ukubiza kancane, zithuthukise ukuvikeleka, futhi zinikeze ukuguquguquka okukhulu kwamabhizinisi.
Zonke lezi zinzuzo zingathuthukisa kakhulu izinqubo zokuxhumana zangaphandle nezangaphakathi zamabhizinisi. Okubaluleke kakhulu, ukuxhumana okusekelwe emafini kungenza kube lula ukuthi amabhizinisi agcine isofthiwe ibuyekeziwe kuwo wonke amadivayisi amaningi. Lokhu, nakho, kunganciphisa ubungozi obujwayelekile bezokuphepha futhi kuvikele ulwazi olukhethekile.
6. Amathuluzi Angcono Wokubambisana
Okokugcina, kuyacaca ukuthi ukuxhumana kwebhizinisi kuthrenda kugcizelele ukubambisana. Lokhu kubaluleke kakhulu endaweni yokusebenza ekude, lapho amaqembu kufanele asebenzise amathuluzi ukuze aqedele umsebenzi ndawonye ngisho nalapho engakwazi ukusebenza ndawonye ngokomzimba. Izisebenzi kumele zikwazi ukwabelana ngamaphrojekthi, zinike amandla ukuhlela okubukhoma, futhi ziqondise izabelo zomsebenzi.
Amathuluzi okuhlanganyela cishe azobaluleke kakhulu njengoba amabhizinisi ngokuya efuna impendulo kumakhasimende, nawo. Izinkampani ziyaqaphela inani elinganikezwa impendulo yekhasimende, futhi amathuluzi okuhlanganyela avumela amakhasimende ukuthi anikeze le mpendulo ngendlela ehehayo. Izinkampani zinganikeza amakhasimende ikhono lokunikeza impendulo ebukhoma ngezinqubo namasevisi, isibonelo, njengendlela yokwakha ubudlelwano obakhelwe ngokubambisana.
Sebenzisa Amandla Okuxhumana Okuthrendayo
Ukunaka izitayela zokuxhumana kwebhizinisi kunganikeza ibhizinisi lakho unqenqema eliludingayo. Lokhu kuyiqiniso ikakhulukazi uma kuziwa ekuhlangabezaneni nokulindelwe ngamakhasimende nokuhlala phezulu kobuchwepheshe obusha. Noma ngabe usebenzela izinkundla zokuxhumana noma ukwakha amathuluzi okubambisana, ungasebenzisa lezi zindlela ukuze uthuthukise amandla enkampani yakho.
