Aeroflot, KLM, Delta Airlines kunokuthile abafana ngakho. Bangamalungu enkampani yezindiza engu-19 Skyteam umfelandawonye. Umfelandawonye usebenza cishe izindiza eziyi-14,500 zansuku zonke eziya ezindaweni eziyi-1,150 emazweni ayi-175. "Kungakhathaliseki ukuthi undiza ngebhizinisi noma ukuzijabulisa, senza uhambo lwakho lube bushelelezi futhi lujabulise." yisitatimende esiku Iwebhusayithi yeSkyteam.
Isakhamuzi saseMelika uLiana Cemenski ube nesipiliyoni esihluke kakhulu. Ukube bekungeyena u-Regina osebenzela isikhungo sezingcingo se-KLM Royal Dutch Airlines e-Philippines, lokhu okwenzekayo bekuzoshintsha kube yiphupho elibi nakakhulu kulesi sakhamuzi saseMinneapolis.
Ngakho-ke eTurboNews umemezele uRegina njengeqhawe lakamuva le-eTN. I-KLM iyinkampani yezindiza yabagibeli endala kunazo zonke emhlabeni, futhi ngaphandle kuka-Regina, inkampani yenethiwekhi ye-Durch ayizange ibonise lutho ngaphandle kokuthula nokungahloniphi kanye nesimo sengqondo sokuthi “asinandaba” ngisho nalapho i-eTN izama ukuthola impendulo ngemva kwesigameko. U-Regina wathatha ubunikazi bale nkinga futhi wabonisa ukuthi uyayikhathalela, kuyilapho uzakwabo eMoscow enikeza impendulo evamile ethi “ngiyeke” kuleli khasimende le-KLM. Lokhu kungase kube indaba yokuqeqeshwa kwabasebenzi kanye nokuzwela kwamasiko kanye nokuthambekela okuqhubekayo kokuthi umsebenzi omkhulu ungahluleka kanjani.
Imifelandawonye emikhulu yezindiza emhlabeni I-Star Alliance, Umhlaba owodwa, futhi Skyteam. Indaba ka-Liana nezinkampani zezindiza ezintathu ze-Skyteam iyisibonelo sakudala sokubonisa ubuthakathaka bengxenye ebaluleke kakhulu yalokho okufanele kuhlanganiswe umfelandawonye - okuhlangenwe nakho okushelelayo kwabagibeli bazo.
I-eTN ithole izimpendulo ezivela ku:
I-AEROfloT:
“Lesi bekuyisimo esinzima ngoba umgibeli ubephethe amathikithi amabili ahlukene futhi engenayo i-visa esemthethweni yezwe abehlele ukuxhuma ngalo. Uma umenzeli wokubhuka esengeze ulwazi olwengeziwe oludingekayo ethikithini, umgibeli ukwazi ukuhamba. Sesikushilo lokho, siyabona ukuthi singahlala sithuthuka futhi sizoqhubeka nokwenza lula ukusebenzisana kwethu nezinkampani zezindiza esisebenzisana nazo ukuze kuhlangatshezwane nezidingo ezahlukahlukene zabagibeli bethu.. "
I-DELTA AIRLINES:
I-Delta inobudlelwano nenqwaba yezindiza emhlabeni jikelele, okuhlanganisa i-Aeromexico, i-Air France-KLM, i-Alitalia, i-China Eastern, i-GOL, i-Korean Air, i-Virgin Atlantic, i-Virgin Australia, ne-WestJet. Lokhu kusuka ku-interline, kuye kwi-codeshare kuya emabhizinisini ahlanganyelwe kanye nokulingana.
- Ukujula kobambiswano, kuhlanganisa kakhulu umuzwa wamakhasimende.
- Zonke izici zeribhoni yokuhamba ukusuka ekubhukheni ukuya kusimangalo semithwalo kumele zisebenze kahle futhi zivunyelaniswe phakathi kwe-Delta nozakwethu bayo.
- I-Delta igxile ekuletheni isipiliyoni samakhasimende samazwe ngamazwe esingcono kakhulu, kanye nokudala ukungaguquguquki lapho amakhasimende e-Delta exhuma noma endizela nozakwethu bezindiza.
- Ukuze kuxazululwe lawa maphuzu obuhlungu bekhasimende lapho ehamba phakathi kwe-Delta nabalingani bayo, amaqembu abheka zonke izindawo zeribhoni yokuhamba kusukela ekuthembekeni, ezihlalweni, ekungeneni, okuhlangenwe nakho kwesikhumulo sezindiza, kanye nokululama, ukuvala lezo zikhala noma "ama-seams" ubuchwepheshe, inqubomgomo kanye nezinqubo.
- Ukuqinisekisa ulwazi lwekhasimende olungenabo ubuchwepheshe, izinqubo noma izinqubomgomo, lapho uhamba nabalingani be-Delta, akudingi ukugxila kuphela emaqenjini e-Delta kodwa nabaholi bezinkampani zezindiza ezisebenzisana nabo.
KLM wahlala ethule. Ama-imeyili amaningana nezingcingo eziya ebudlelwaneni bemidiya ye-KLM e-Amsterdam ahlala engaphendulwa. Ngemuva kokuxhumana nabakwaFinn Partners, inkampani ye-PR ye-KLM eNew York, kufike i-imeyili emfushane ethi: "I-KLM ayikwazi ukunikeza amazwana."
Kwenzenjani?
U-Liana Cemenski uyisakhamuzi esineminyaka engu-26 saseMinneapolis, eMinnesota kanye nomnikazi wamakhadi aluhlaza wase-US onepasipoti yaseRussia. Ngemva kweminyaka eminingi e-United States, wavakashela umndeni eRussia futhi wabhuka ithikithi lokuklomelisa elikhishwe ilungu le-Skyteam i-Delta Airlines futhi eliqhutshwa yi-Delta lisuka eMinneapolis liya e-Amsterdam futhi libuyela kulungu le-Skyteam u-KLM Ithikithi lesibili lathengwa lisuka e-Amsterdam liya eMoscow nge-KLM ukuya. umsuse e-Amsterdam uya eMoscow. Indiza ebuyayo yethikithi lakhe ibonise inombolo yendiza ye-KLM esuka e-MOW iya ku-AMS, kodwa indiza yayiqhutshwa ilungu le-Skyteam i-Aeroflot.
Ngaphambi kokuthi uLiana ahambe e-US yena nomyeni wakhe babize i-Delta Airlines kanye ne-KLM ngokuzimela ukuze baqinisekise ukuthi i-visa yaseNetherlands yayingadingekile njengoba wayeshintsha izindiza esikhumulweni sezindiza sase-Schiphol e-Amsterdam. I-Delta ephinde imele i-KLM e-United States iqinisekise kabili ukuthi asikho isidingo se-visa.
Kwakuwuhambo lokuqala luka-Liana kusukela ngo-2011, ngakho wayejabule ukubuyela edolobheni azalelwa kulo ezintabeni zaseCaucasus. Lapho ebuya, wakwazi ukuxhumana neMoscow, Amsterdam, naseMinneapolis. Lapho efika e-Moscow Sheremetyev International Airport amahora ama-3 ngaphambi kwendiza yakhe ye-KLM eya e-Amsterdam wathola ukuthi indiza yayiqhutshwa yi-Skyteam Member Aeroflot. Indiza yayisetshenziswa i-Aeroflot ngaphansi kwesivumelwano se-KLM Codeshare esibonisa inombolo yendiza ye-KLM. Ithikithi lakhe likhishwe esitokweni samathikithi e-KLM.
Lapho ezama ukungena e-Aeroflot, u-Olga, umphathi we-Aeroflot owayesemsebenzini wayala uLiana ukuba ashiye ikhawunta yokungena, ngoba wayengeke amukelwe ukugibela endizeni ngenxa yokungabi nayo i-visa ye-Schengen.
U-Liana wamkhombisa imininingwane yethikithi elixhumanisa eMinneapolis ne-KLM, kodwa u-Olga waphendula. Ngeke ngikwamukele – period. Isiphetho sakhe: “Kungani ungazange undize nge-KLM uma uxhuma kuleyo nkampani yezindiza?”
U-Liana wabiza umngane wakhe u-Dmytro osebenzela le ncwadi eHawaii. Eno-Leana ocingweni lwabantu abathathu, u-Dmytro washayela i-KLM e-US Ucingo lwaphendulwa i-Delta Airlines, emele i-KLM. I-ejenti ye-Delta ifune indawo yokuqopha futhi yathi ikhompuyutha yakhe ayikwazi nje ukuthola irekhodi elinamagama abagibeli, usuku nezinombolo zendiza. Uphinde wathi, uzoxoshwa yiDelta uma ehosha indawo ebekelwe yona ngaphandle kwekhodi yokuqinisekisa. U-Liana wayethukile ngaleso sikhathi futhi wathumela isithombe sethikithi lakhe e-Dmytro e-Honolulu. Ngemva kokuba isitholi serekhodi ekugcineni sinikezwe u-Dmytro wacela ukuthi i-SSR yengezwe ku-PNR, ukuze i-Aeroflot ibone umgibeli ebhukhelwe endizeni exhumayo futhi wayengadingi i-visa yaseYurophu.
Umenzeli we-Delta Airlines uthe akakwazi ukufinyelela kusistimu yekhompyutha ye-KLM. Lapho kubhekwana, ukuthi inombolo ebibiziwe ibhalwe ngaphansi kwe-KLM, i-ejenti ye-Delta yathi, imele i-KLM. Ekugcineni i-ejenti ye-Delta yavuma ngokungananazi ukubiza i-ejenti “yangempela” ye-KLM e-Holland futhi kungaba kulowo omele ukuphawula. Lokhu kwenziwa ngemva kwemizuzu engu-20.
U-Liana ubuyele emgqeni ukuze ahlole futhi u-Olga wase-Aeroflot ngaphandle kokubheka irekhodi uthe ukuphawula okunjalo akwenzi mehluko.
I-Dmytro manje ebizwa nge-KLM e-Amsterdam ngokuqondile. I-ejenti ye-KLM yabona le nkulumo futhi yazama ukushayela u-Olga eMoscow ngokuqondile. Isikhumulo sezindiza eMoscow senqabile ukuxhuma i-ejenti ye-KLM endaweni yokungena ye-Aeroflot. I-ejenti ye-KLM yacela ukuba uLiana anikeze u-Olga umakhalekhukhwini wakhe, kodwa u-Olga wenqaba ukukhuluma ne-ejenti ye-KLM.
I-KLM yeluleke uLiana ukuthi athole ihhovisi le-KLM. I-KLM yayikutheminali yesi-3 futhi uLiana wathatha izikhwama zakhe wagijima waya kwesinye itheminali. Uthole ihhovisi le-KLM kanye ne-ejenti esebenza kwikhawunta ye-KLM.
Ngesikhathi kukhulunywa nomenzeli we-KLM watshela uLiana ukuthi kwakungewona umsebenzi wakhe ukusiza njengoba indiza yayikwi-Aeroflot hhayi i-KLM. Lapho kukhonjwa ukuthi ithikithi likhishwe yi-KLM futhi wayehamba ngenombolo yendiza ye-KLM codeshare, akwenzanga mehluko kubasebenzi bakwa-KLM kulesi sikhumulo sezindiza saseMoscow. Ngesikhathi uLiana ezama ukunikeza i-ejenti ye-KLM umakhalekhukhwini wakhe wenqaba nokukhuluma nozakwabo esikhungweni sezingcingo.
U-Regina, umenzeli wesikhungo sezingcingo se-KLM ubesocingweni ezwa konke lokhu emuva naphambili. URegina usebenzela isikhungo sezingcingo se-KLM ePhilippines. Waxolisa kozakwabo kodwa akazange amlahlekele.
Ngemva kweminye imizuzu engu-30, uRegina wakwazi ukuhlanganisa ithikithi lokuklomelisa e-Delta nethikithi le-KLM eliya eMoscow, ngakho ikhompyutha ye-PNR manje yabonisa ithikithi elilodwa.
Wenze umsebenzi. U-Liana waphuthuma emuva esikhumulweni sezindiza i-Aeroflot futhi wabheka emizuzwini engu-45 ngaphambi kwendiza kodwa wayalwa ngumphathi we-Aeroflot u-Olga ukuba angene komunye ulayini futhi akhokhele ipotimende lakhe elengeziwe ukuze lihlolwe.
Cishe njengesimangaliso, uLiana waba umgibeli wokugcina ovunyelwe ukugibela indiza ye-Aeroflot futhi ekugcineni wabuyela ekhaya e-United States.
Okukhulu Ngiyabonga uya kuRegina ePhilippines, osewenziwe iQhawe lakamuva le-eTN. Ukuthungatha isithupha kumenzeli we-KLM e-Moscow kanye no-Olga ovela kwa-Aeroflot kanye ne-SKYTEAM njengomfelandawonye owenze ukuhamba ngaphakathi kwenethiwekhi yabo kwaba yinto embi futhi ecishe ingenzeki.
