Ekuqinisekiseni kabusha ukuzibophezela kwe-Holland America Line kokuhlangenwe nakho kwesivakashi, uhambo lomkhumbi lusanda kunikezwa ngendondo yeLuminary Award evela e-Clarabridge, Inc. emcimbini we-10th Annual Clarabridge Customer Connections. UClarabridge ungumhlinzeki oholayo wezisombululo Zokulawulwa Kwesipiliyoni Sekhasimende, futhi i-Holland America Line isebenzisa isofthiwe yayo ukuze ihlaziye izinhlolovo zokwaneliseka kwezivakashi.
UClarabridge ukhethe abawine imiklomelo ababonisa ukuqamba okusha okuphakeme, ubuholi nemiphumela elinganisekayo ngezinhlelo zayo zokuzizwisa amakhasimende. I-Holland America Line ithola izinhlolovo zezihambeli ezicishe zibe ngu-300,000 ngonyaka, futhi ubuchwepheshe be-Clarabridge busiza inkampani ukuthi ihlaziye ukuphawula okubhaliwe okuhambisana nalezi zinhlolovo.
“Silwela ukweqa okulindelwe kulo lonke uhambo lokuhamba ngomkhumbi, futhi sikwazi ukuhlaziya kalula izinhlolovo zokwaneliseka kwezivakashi nge-software ye-Clarabridge kusivumela ukuba siphendule futhi sigxile ezinsizeni eziba nomthelela omkhulu ekuhlangenwe nakho kwethu kwezivakashi,” kusho u-Orlando Ashford, umongameli. weHolland America Line. “Ngiyaziqhenya ukusho ukuthi imiphumela yokwaneliseka ye-Holland America Line nemizwelo ikhuphuke yafinyelela kumazinga amasha muva nje nge-Avareji yethu ye-Net Promoter Score ephakeme kunayo yonke enyangeni ka-April 2018, amaphuzu ayi-10 ngaphezu kwesikhathi esifanayo ngonyaka odlule.
"Lawa maphuzu aqinisekisa ukuthi izinto ezintsha nezinhlelo ezintsha esizisebenzisile zithinta kakhulu izivakashi zethu futhi zithuthukisa ulwazi lwazo lokuhamba ngomkhumbi," kwengeza u-Ashford.
