Namuhla i-AirHelp imemezele imiphumela ye-AirHelp Score yayo yaminyaka yonke ekala izindiza zomhlaba wonke nezikhumulo zezindiza. Eyethulwe okokuqala ngo-2015, i-AirHelp Score ukuhlola okuphelele okusekelwe kudatha yezinkampani zezindiza nezikhumulo zezindiza, izilinganiso zazo ngekhwalithi yesevisi, ukusebenza ngesikhathi, ukucubungula izicelo nokudla kanye nezitolo - kucatshangelwa indiza nezinsizakalo zangemuva kwendiza.
Ukwakha lesi simo, inkampani elwela amalungelo abagibeli basemoyeni isebenzise imithombo yedatha ephezulu, okuhlanganisa nesizindalwazi sayo sezibalo zendiza, okungesinye esikhulu kunazo zonke futhi esibanzi kakhulu emhlabeni, amashumi ezinkulungwane zemibono yamakhasimende kanye nolwazi lwalo ekusizeni izigidi ezingu-10. abagibeli emhlabeni jikelele benza isinxephezelo kulandela ukuphazamiseka kwendiza.
Imiphumela yango-2019 ye-AirHelp Score ifakazela izindiza ezibeka amakhasimende kuqala ukuphuma phambili
Inkampani yezindiza enezinga eliphezulu kakhulu ezilinganisweni zango-2019 ze-AirHelp Score yi-Qatar Airways, esibambe ngempumelelo isikhundla sayo esiphezulu kusukela ngo-2018 ngenxa yokungaguquguquki ekucutshungulweni kwezimangalo okusebenzayo kanye nokugcina isikhathi okuphezulu. Ngokucacile, i-Qatar Airways ithole u-7.8 ngokuphathwa kwezicelo kanye nangu-8.4 ngokusebenza kwayo ngesikhathi. Ngaphandle kweQatar Airways, kube noshintsho olukhulu phakathi kwezinye izindiza ezinhlanu eziphezulu; I-American Airlines, i-Aeromexico, i-SAS Scandinavian Airlines kanye ne-Qantas zikleliswe endaweni yesibili kuya kweyesihlanu, okubonise impumelelo enkulu ekucubunguleni izimangalo nokugcina isikhathi.
Nakuba izindiza ezinhlanu eziphezulu zithole kahle ezindaweni ezigxile kubagibeli njengokucubungula izicelo nokugcina isikhathi, izindiza ezimbalwa ezinesilinganiso esiphansi, okuhlanganisa iRyanair, Korean Air, EasyJet, kanye noThomas Cook Airlines, zibe sematheni kulo nyaka ngokuphatha kabi abagibeli. Isibonelo, abasebenzi bakwaRyanair bateleka, babangela ukuphazamiseka okuningi, futhi inkampani yezindiza yenqaba ukukhokha isinxephezelo abagibeli ababekweletwa. Lokhu kukhombisa ukuthi ukwesekwa kwabagibeli okungekuhle uma izinhlelo zendiza zingahambi kahle kuzobonakala ngokwezinga eliphansi.
“I-AirHelp Score yango-2019 ifakazela ukuthi izindiza ezinokwaneliseka okuphezulu kwabagibeli zinikeza okungaphezu kokugcina isikhathi okungaguquki. Kudingeka sikhumbule ukuthi izinkampani zezindiza zisebenzelana nohlobo olusha lomhambi: ofundile, ozazi ngokwandayo izidingo zakhe namalungelo, futhi okwazi ukukhetha phakathi kohlu olubanzi lwezinkampani zezindiza. Kusho ukuthi nalezo zinkampani zezindiza ezingakwazi ukugcina isikhathi sazo ziphezulu zinethuba lokugcina abagibeli bexhumene nohlobo lwazo ngokuhlinzeka ngesevisi enhle yangemva kwendiza uma izinhlelo zabo zokuhamba zingahambi kahle. Ucwaningo lwethu lubonisa ukuthi izinkampani zezindiza ezibeka abagibeli kuqala futhi ziziphendulele ngokwenza izimangalo zesinxephezelo esizikweletwa ngendlela efanele ngokushesha futhi ngaphandle kokuhlupheka zenza amakhasimende athembeke kule makethe enokuncintisana kakhulu,” kusho i-AirHelp CEO nomsunguli kanye naye u-Henrik Zillmer.
Izilinganiso zesikhumulo sezindiza ze-AirHelp Score zibonisa ukuthuthukiswa kusadingeka
Phakathi kwezikhumulo zezindiza ezihlaziywe ezingu-132, amakhasimende ajabulele ukuzizwisa okungcono kakhulu esikhumulweni sezindiza i-Hamad International, e-Tokyo Haneda International Airport kanye nase-Athens International Airport, ezikleliswe njengezikhumulo zezindiza eziphezulu ezintathu kusukela kuzinga lokuqala le-AirHelp Score. Isikhumulo sezindiza i-Eindhoven, Isikhumulo Sezindiza Samazwe Ngamazwe Sase-Kuwait, kanye Nesikhumulo Sezindiza Sase-Lisbon Portela sihlelele ngokuba nezindawo eziphansi kulo nyaka. Zonke izikhumulo zezindiza zilinganiselwe ngokusekelwe ekusebenzeni kwesikhathi, izinga lesevisi nokudla kanye nezinketho zokuthenga.
"Kuyacaca ukuthi imboni yezindiza emhlabeni wonke idinga ukuthuthukiswa okukhulu, njengoba izindiza ezigcwele ngokweqile kanye nokukhansela kube sematheni kuzwelonke inyanga nenyanga, kanye nokuphathwa kabi kwabagibeli okungaguquki," kusho uZillmer. “Yize izindiza eziningi zaseMelika kanye nezikhumulo zezindiza zilinganiswe kahle kulo nyaka, usemkhulu umsebenzi okufanele wenziwe njengoba abahambi baseMelika abangaphezu kuka-90% bengawazi amalungelo abo abagibeli bezindiza.”
