Wamenyezelwa njenge-eTN Heroe ngoJulayi, wayesanda kuthola i- Umklomelo Wokuhlangenwe Nekhasimende fI-rom KLM Dutch Airline e-Amsterdam. URegina Fernandez Ortaleza yisibonelo esikhanyayo sokuthi insizakalo yamakhasimende ingakhokha kanjani hhayi ikhasimende kuphela uma yenziwe kahle.
I-ejenti esekela i-KLM Call Center esePhilipino yenza umehluko omkhulu ekuhlangenwe nakho kohambo lomhambi waseMelika ozama ukugibela indiza ye-KLM Codeshare eMoscow. URegina Fernandez Ortaleza ukwazile ukwenza okungenakwenzeka kuLiana Cemenski, umgibeli we-KLM waseMinneapolis, eMinnesota, e-USA.
ISkyteam Alliance yehlulekile, iDelta Airlines yazi ukuthi yanikeza imininingwane engeyona, iKLM Code Share Partner Aeroflot yehlulekile, kanti abameli beKLM Customer Service eMoscow bamane benqaba ukuzibandakanya nodaba. Ngenkathi uRegina ethatha izintambo eKLM Call Centre etholakala ePhilippines akazange aphendule ngokuthi cha futhi waqinisekisa ukuthi uLiana ubaleke eMoscow waya e-Amsterdam. Manje Abaphathi be-KLM bawubonile lo mzamo futhi baklomelisa omunye wabo ngokusemandleni abo.
Imboni yezokuvakasha nezokuvakasha iyimboni yokuthula nobungane namaqhawe amaningi. URegina Ortaleza i-ejenti yokuhlinzeka ngamakhasimende e-KLM umenyezelwe njenge-eTN Hero njengoba kuchaziwe ku-athikili ye-eTN eyashicilelwa ngoJulayi 8, 2019: ISkyteam i-Airline Alliance engasebenzi? URegina esikhungweni sezingcingo se-KLM eManila yi-eTN Hero
Namuhla umgibeli we-KLM ofakwe endabeni uNkk Cemenski, uthumele incwadi evela kuRegina Ortaleza eya eTurboNews ethi:
Igama lami nginguRegina, yimi engakusiza endizeni yakho usuka eMosco uya eMinneapolis ngomhlaka 01Jun19 ukubhukha ikhodi UROETM.
Ngithanda ukusho nje ukuthi ngiyabonga ngendatshana ebibhalwe ngenkonzo ebenginayo nawe ocingweni. Ngiyaxolisa ukuthi kuthathe isikhashana ukulungisa ithikithi lakho ngaleso sikhathi, kodwa ngijabule ngempela ukuthi ukwazile ukufika endizeni yakho. Ungaba nomusa ongathi ngiyabonga kuDymtro ebengikomunye engikhulume naye ocingweni? Ungitshele ngokwenza i-athikili mayelana nami nangolwazi onalo. Ngenxa yaleyo ndatshana, ngakhethwa yi-KLM ukuthi nginikezwe i-Customer Experience futhi bangithumele eNetherlands ukuyothola i-Customer Experience Award.
URegina Ortaleza uthole i-Customer Experience Award nge-KLM ehlezi endaweni eTurboNews Isigaba.
Ngifuna ukudlulisa ukubonga kwami. Ngiyethemba konke kuzokuhambela kahle.
Intatheli yase-Honnulu ezinze e-eTN uDmytro Makarov, okhuluma kahle isiRashiya futhi wasiza ngalesi simo esivela egumbini lezindaba le-eTN uthe: “Ngithanda ukuhalalisela uRegina ngomklomelo wakhe omfanele. Indaba yakhe ibuyise inkolelo yami ekusebenzeni kwamakhasimende ezindiza kanye ne-KLM / Air France njengelungu elibalulekile embonini yethu emangalisayo. URegina ungumuntu okhombisa ukuziqhenya komkhakha wezokuvakasha nezokuvakasha. Le mboni imayelana nesipiliyoni kanye nokwenziwa kwamakhasimende. URegina uyisibonelo esihle sokuthi kwesinye isikhathi kuthatha igxathu elengeziwe ukwenza umehluko omkhulu kumhambi nakwikhasimende. ”
Umshicileli we-eTN uJuergen Steinmetz uthe: “Ngijabule kakhulu ukuthi uRegina ubonwe ngesenzo sakhe hhayi thina kuphela kepha yiKLM. Lokhu kusetha isibonakaliso esibalulekile seDutch National Carrier ngokuthi bakubona kanjani ukubaluleka kwensizakalo yamakhasimende. URegina ubonakalise okungcono kakhulu, wenze yonke imboni yethu yaziqhenya. Simfisela okuhle kodwa. ”
Iminyaka eyi-100 ye-KLM. Imibukiso yesipiliyoni, nokuhlangenwe nakho kwebhizinisi likaRegina kwakuyinto angasoze ayikhohlwa.
I-KLM Business Class: iminyaka engu-100 yesipiliyoni ikhombisa.
