Izingane ezimbili ezineminyaka engu-15 nengu-16 ubudala ebezingaphelezelwa muntu, zishiywe dengwane eSouth Korea ngemuva kokukhishwa endizeni isuka eSeoul iya ePhilippines ngaphambi kokusuka.
Amadodana kaRakesh noPrajakta Patel ayeyovakashela umkhulu wawo esibhedlela e-Atlanta, eGeorgia, futhi asohambweni olubuyela eManila, lapho uyise esebenza khona itoho. Babezihambela bodwa uhambo lokuwela i-Atlantic.
Uhambo lokubuya luqale ngendiza ye-Delta yamahora angu-14 esuka e-Georgia iya e-Seoul, eNingizimu Korea. Lo mlenze wokuqala wohambo uhambe kahle, kodwa izinhlelo zabo zokuhamba zaba zimbi kakhulu lapho abafana bezama ukugibela indiza yesibili esuka eSeoul eya eManila nozakwethu we-Delta. I-Korean Air ngenxa yokuthi omunye wabafana ube ne-allergy ebulalayo yamakinati.
U-Prajakta Patel, umama wentsha, wayenakho wazisa i-Delta ngokungezwani okukhulu kwendodana yakhe endala yamantongomane ngaphambi kohambo lwabo olukhulu, ngakho abazalwane bashaqeka lapho osebenza esangweni ebatshela ukuthi amakinati azonikezwa esibhakabhakeni. Ukungezwani nomzimba komfana kubi kangangokuthi ngisho nezinhlayiya eziphuma emoyeni ezivela kumantongomane zingaba yingozi kakhulu.
Ngemuva kokuchaza lesi simo kuthiwa intsha itshelwe ukuthi ingathatha ibhanoyi noma iphume ibhanoyi iphuthelwe uhambo. Nakuba amadodana kaPatel akhetha ukugibela indiza, ngokushesha akhishwa.
“Umsizi wesango weza endizeni watshela amadodana ami ukuthi ehle,” kusho uNkk Patel. “Enye yezingane zami ibiqhaqhazela — izisele zodwa ezweni elihlukile. Bekufanele bayephi?” UNkk. Prajakta uthe umsizi wesango waze wadonsa ihembe lendodana yakhe “ukuze ayikhuthaze ukuthi isuke” endizeni.
Ididekile, intsha yazithola isibuyele esangweni futhi yatshela izikhulu zendiza ukuthi yayizimisele ukuhlala ngemuva endizeni nomzalwane owayengezwani namantongomane egqoke imaskhi. Naphezu kwesicelo sabo sokuhlehla, isisebenzi sasesango kubikwa ukuthi sitshele abafana ukuthi abavunyelwe ukubuyela endizeni "eyayivaliwe."
Beqhaqhazela abafana bafonele abazali babo abazama ukubasiza bafike eManila kodwa behluleka. Umama ukhulume nomuntu omele i-Delta owamtshela ukuthi abafana bangandizela kwenye inkampani, nokho, bengazi imigomo yamantongomane ezinkampani zezindiza, kwanqunywa ukuthi abafana bandize babuyele e-Atlanta, eGeorgia, eDelta.
UNkk Patel ufuna okungaphezu nje kokuxolisa ngethemba lokuthi izinkampani zezindiza zizothuthukisa imigomo yazo yokufundisa abasebenzi mayelana nokungezwani komzimba namantongomane. Ufake isikhalazo kwaDelta kanye neKorea Airlines futhi kubikwa ukuthi ufuna ukubuyiselwa imali.
I-Delta kanye ne-Korean Air bakhiphe izitatimende ezilandelayo mayelana nalolu daba: “Siyaxolisa ngosizi lwalo mndeni, ikakhulukazi phakathi nesikhathi esinzima kakade kuwo. I-Delta kanye nozakwethu i-Korean Air baxhumana nomndeni futhi bahlola izinqubo ezizungeze lesi sigameko; sizosebenzisa esikutholile emsebenzini wethu ukuze sakhe ulwazi olungaguquki kumakhasimende ahamba ngezindiza i-Delta kanye nezinkampani zezindiza esisebenzisana nazo.”
Umkhulumeli we-Korean Air, naye, unikeze imizwa efanayo: “I-Korean Air iyazi ukuthi amakinati nokudla okungakuphathi kahle kuyinkinga yemboni futhi ayikho inkampani yezindiza engaqinisekisa indawo engenakwaliwa ukudla. Kodwa sibuyekeza izindlela zokubhekana nalolu daba ngendlela ephephile nengenzeka. Siziqonda ngokuphelele izingozi abagibeli ababhekana nazo ngenxa yamantongomane nokudla okungakuphathi kahle futhi ngokuqinisekile sizozama ukuzilungiselela kangcono esikhathini esizayo.”
