- Inqubomgomo yokubuyiselwa kwemali yakwa-Air Canada engu-COVID-19 inwetshwe ngezinsuku ezingama-30
- Amakhasimende afanelekile manje kuze kube nguJulayi 12, 2021 ukuhambisa isicelo sokubuyiselwa imali
- Inqubomgomo ivumela amakhasimende afanelekile ukuthi athumele izicelo zawo zokubuyiselwa imali ku-inthanethi noma nomenzeli wabo wezokuvakasha
I-Air Canada imemezele namuhla ukwelulwa kwezinsuku ezingama-30 kwenqubomgomo yayo yokubuyiselwa kwemali ye-COVID-19. Inqubomgomo ivumela amakhasimende afanelekile athenge ithikithi elingabuyiselwa imali ngaphambi komhla ka-Ephreli 13, 2021 ngokuhamba ngomhlaka-1 Ephreli 2020 noma ngemuva kwalo, kodwa ongazange ahambe ngendiza yanoma yisiphi isizathu, ukuhambisa isicelo sakhe sokubuyiselwa imali ku-inthanethi noma ne-ejenti yabo yezokuvakasha.
“Inani lamakhasimende acele ukubuyiselwa imali liphansi kunalokho obekulindelekile futhi iningi ligcine isikweletu salo sokuhamba, Air Canada Amaphuzu weTravel Voucher noma e-Aeroplan, esijabule ukuwabona njengoba kuyinkomba yokuthi bahlela ukuhamba ngokuzayo. Lokhu futhi sikuthatha njengevoti lokuzethemba kumakhasimende ethu ukuthi bahlose ukuhamba nathi ohambweni lwabo olulandelayo, futhi sibheke phambili ekubamukeleni baphinde bangene, ”kusho uLucie Guillemette, iSekela likaMongameli oPhethe kanye noMphathi Omkhulu Wezentengiselwano eMoyeni ECanada.
“Kumakhasimende afuna ukubuyiselwa imali, abasebenzi bethu bebesebenza kanzima kakhulu ukucubungula izicelo ngokushesha okukhulu futhi bazoqhubeka nokwenza kanjalo, kubandakanya nokusebenzisana nabalingani bethu bezinhlangano zezokuvakasha. Sinezinqubo ezilula zokubuyiselwa imali online futhi sesifinyelele nakumakhasimende ngqo ukuwazisa ngezinketho zawo. Noma kunjalo, uma unikezwe cishe u-40% kuphela wamakhasimende afanelekile acele ukubuyiselwa imali, sandisa umnqamulajuqu wokuqala wezicelo. ”
Inqubomgomo yokubuyiselwa kwemali ye-COVID-19 ihlanganisa amathikithi futhi Air Canada Amaphakeji ezikhathi zokuvakasha athengiselwe izindiza akhanseliwe yinkampani yezindiza noma yikhasimende nganoma yisiphi isizathu ekuqaleni bekufanele aphelelwe yisikhathi ngoJuni 12, 2021.
Kusukela ngo-Ephreli 13, 2021 (usuku lapho inqubomgomo yokubuyiselwa kwemali ye-COVID-19 iqale ukusebenza), i-Air Canada ibinezizigidi ezingama-1.8 zokubhukelwa kwamakhasimende ayo okufanele ukubuyiselwa imali. Kuze kube manje, cishe ama-40% ala makhasimende afanelekile acele ukubuyiselwa imali, futhi ama-92% alabo abafake izicelo sebebuyiselwe imali yabo. Amakhasimende akwa-Air Canada nawo anenketho yokwamukela iVoucher ye-Air Canada Travel Voucher (ACTV) engadluli ngokuphelele engenalo usuku lokuphelelwa yisikhathi noma eguqula inani lamathikithi abo abe amaphuzu e-Aeroplan anebhonasi engu-65%. Amakhasimende asevele amukele amaphuzu e-ACTV noma e-Aeroplan nawo anenketho yokushintshanisa lawa ukuze abuyiselwe indlela yokukhokha yokuqala, kufaka phakathi ingxenye engasetshenziswanga yanoma iyiphi i-ACTV ekhishiwe noma ezimweni lapho kunikezwe imbuyiselo engaphelele.
Amakhasimende angacela ukubuyiselwa imali ku-inthanethi kuze kube nguJulayi 12, 2021. Le nqubomgomo iyasebenza nasemaphaketheni eeholide e-Air Canada. Amakhasimende abhukhe nge-ejensi yezokuvakasha kufanele axhumane ne-ejenti yawo ngqo. Ukuxhasa abalingani bayo be-ejensi yezokuvakasha, i-Air Canada ayikhumbuli amakhomishini wokuthengisa we-ejensi kumathikithi abuyiselwe abawacubungulayo.
Inqubomgomo entsha yokubuyiselwa kwemali yakwa-Air Canada yokunikeza amakhasimende izinketho zokubuyiselwa imali, iVoucher ye-Air Canada Travel noma inani elilinganayo kuma-Aeroplan Points anebhonasi engu-65% uma inkampani yezindiza ikhansela noma ihlela kabusha indiza amahora angaphezu kwamathathu, isebenza kuwo wonke amathikithi athengiwe.
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- Customers who have already accepted an ACTV or Aeroplan points also have the option to exchange these for a refund to the original form of payment, including for the unused portion of any ACTV issued or in cases where a partial refund was provided.
- “The number of customers who have requested a refund is lower than anticipated and most have kept their travel credit, Air Canada Travel Voucher or Aeroplan points, which we are pleased to see as it is an indication they plan on travelling in the future.
- Inqubomgomo entsha yokubuyiselwa kwemali yakwa-Air Canada yokunikeza amakhasimende izinketho zokubuyiselwa imali, iVoucher ye-Air Canada Travel noma inani elilinganayo kuma-Aeroplan Points anebhonasi engu-65% uma inkampani yezindiza ikhansela noma ihlela kabusha indiza amahora angaphezu kwamathathu, isebenza kuwo wonke amathikithi athengiwe.
