Ukwaneliseka kwabagibeli kuphezulu ohambweni lwendiza lapho kusetshenziswa ubuchwepheshe bokuzenzela, ikakhulukazi umaka wezikhwama nokuqoqwa, kanye nezindawo zokuhlola amaphasipoti. Lokhu kungokombiko we-SITA Passenger IT Trends Survey ka-2017, inhlolovo yomhlaba wonke ekhishwe namuhla ngumhlinzeki we-IT i-SITA futhi exhaswe ngokubambisana ne-Air Transport World. Ucwaningo lubonisa ukuthi abagibeli balinganisa uhambo lwabo phezulu kakhulu ngezinga lokwaneliseka lilonke elingu-8.2 kwabayi-10 kodwa lokhu kuthuthukiswa nakakhulu lapho kusetshenziswa ubuchwepheshe obufana nezinsiza zamaselula kanye ne-biometrics.
U-Ilya Gutlin, uMongameli we-Air Travel Solutions, i-SITA, uthe: “Abagibeli baya ngokuya benethezeka ngokusetshenziswa kobuchwepheshe ezimpilweni zabo zansuku zonke, futhi bafuna izinsiza ezengeziwe njengoba bebonga izinzuzo ubuchwepheshe obungaziletha ohambweni lwabo. Izikhumulo zezindiza nezindiza zingaqaphela ukuthi izixazululo zobuchwepheshe zingakhuphula ukwaneliseka kwabagibeli kuzo zonke izinyathelo zendlela.
Embonini yezokuthutha emoyeni yomhlaba wonke, ukuhlola ukuthi ungubani kuyisici esibalulekile ohambweni lwabagibeli. Ucwaningo lwe-SITA lubonisa ukuthi ubuchwepheshe, obufana ne-biometrics, bungasekela ukuphepha kuyilapho bunikeza ulwazi olungcono lwabagibeli. Ukuhlolwa komazisi okuzenzakalelayo ekulawuleni amaphasipoti nokugibela kukhulisa ukwaneliseka kwabagibeli.
Isamba esingu-37% sabahambi abahlolwe yi-SITA basebenzise ulawulo lwe-ID oluzenzakalelayo endizeni yabo yokugcina. Kulaba, u-55% uthe basebenzise i-biometrics ngesikhathi sezokuphepha, u-33% wokugibela no-12% kwabafika kwamanye amazwe. Uma sibheka phambili, u-57% wabagibeli uthe bazosebenzisa i-biometrics ohambweni lwabo olulandelayo.
Abagibeli abasebenzisa i-biometrics baneliseke kakhulu. Eqinisweni, balinganisele ukuzizwisa 8.4, ngaphezu kwezilinganiso zokuthenga ubuso nobuso ekuhloleni amaphasipoti (8) nokugibela (8.2), okubonisa ukwamukela abagibeli kwalobu buchwepheshe obuvikelekile ukuze balethe uhambo olungenazihibe.
Ukuqoqwa kwemithwalo kungenye indawo lapho ubuchwepheshe buthuthukisa ulwazi lwabagibeli. Izinkampani zezindiza nezikhumulo zezindiza ziyasiza ekudambiseni ukukhathazeka kokulinda izikhwama ukuthi zifike ngokunikeza ulwazi lwesikhathi sangempela kubagibeli. endizeni yabo yokugcina, abagibeli abangaphezu kwesigamu (58%) abangene ezikhwameni bathole ulwazi lwesikhathi sangempela lokuqoqwa kwezikhwama lapho befika.
Laba bagibeli bebejabule kakhulu kunalabo abangazange bathole noma yiluphi ulwazi, balinganisele ulwazi lwabo 8.4 kwabangu-10. Abagibeli baneliseka nakakhulu lapho bethola ulwazi emafonini abo eselula. Ucwaningo lwe-SITA lukhombisa ukuthi lokhu kwenyuse amazinga okwaneliseka ngo-10%.
Ubuchwepheshe buphinde buqhubekisele phambili ukwaneliseka kwabagibeli ekuphathweni kwemithwalo ekuqaleni kohambo njengoba izindiza eziningi nezikhumulo zezindiza zinikeza ukumaka izikhwama. Ukusetshenziswa kwalobu buchwepheshe kukhuphule ukwaneliseka kwafinyelela esilinganisweni esingu-8.4 kweziyi-10. Cishe ingxenye (47%) yabo bonke abagibeli basebenzise ithuba lokukhetha ukuzimaka ohambweni lwabo lwakamuva, okuwukunyuka okunempilo ukusuka ku-31% ngo-2016. Njengoba kutholakala izinketho eziningi zamathegi ozifaka izikhwama singalindela ukwaneliseka kwabagibeli kuleli qophelo lohambo.
Ucwaningo lwalo nyaka luphinde luveze ukuthi njengoba abagibeli sebejwayele ukusebenzisa ubuchwepheshe ngesikhathi sohambo, maningi amathuba okuthi bashintshele ezinkundleni ezintsha ezisebenza kahle. Baya ngokuya besebenzisa amawebhusayithi ahlakaniphile, anikwe amandla eselula ukuze babhukhe futhi bangene. Izinhlelo zokusebenza zezindiza nezesikhumulo sezindiza, ngakolunye uhlangothi, zihlangabezana nesifiso sabagibeli samasevisi amasha ukuze zibasize baphathe kangcono uhambo lwabo. Bafuna ulwazi lomuntu siqu mayelana nendiza yabo, imithwalo yabo kanye nendlela yokuthola isango labo ngokuqondile kumakhalekhukhwini wabo.
Isifiso sezinsizakalo ezintsha kusetshenziswa ubuchwepheshe siphezulu: izingxenye ezintathu kwezine (74%) zabagibeli zithi nakanjani bazosebenzisa izexwayiso zendiza nesango eziphushwa emafonini abo; Ama-57% azosebenzisa indlela yokutholwa kwezindiza; futhi u-57% uzosebenzisa i-biometrics ukuze bushelelezi ukuhlonza isinyathelo ngasinye sendlela.
UGutlin uthe: “Abagibeli abasanqumi ukuthi kufanele basebenzise ubuchwepheshe yini kodwa bazosebenzisa buphi ubuchwepheshe. Bafuna ukwenza isinyathelo ngasinye sohambo sibe lula ngangokunokwenzeka. Ukwamukelwa kobuchwepheshe kuzoqhutshwa yikho kokubili umongo nokusebenziseka. Ngalesi sizathu, ukugxila okucacile ezidingweni zabasebenzisi bokugcina kufanele kulolonge usizo lwezinkampani zezindiza nezikhumulo zezindiza.”
Lolu wuhlelo lwe-12 lwe-SITA/ATW Passenger IT Trends Survey. Iqhutshwa nabagibeli abangaphezu kuka-7,000 abavela emazweni angu-17 emazweni aseMelika, e-Asia, e-Europe, eMpumalanga Ephakathi nase-Afrika abamele cishe izingxenye ezintathu kwezine zethrafikhi yabagibeli emhlabeni jikelele.
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- “Passengers are increasingly comfortable with the use of technology in their everyday lives, and they are demanding more services as they appreciate the benefits technology can bring to their journey.
- Nearly half (47%) of all passengers took advantage of a self-service tagging option on their most recent trip, which is a healthy increase from 31% in 2016.
- In the global air transport industry, identity checks are a vital element of the passenger journey.
