Ikhanda eliyirobhothi liyamamatheka kumgibeli futhi liyambingelela: “Igama lami ngingu-FRAnny. Ngingakusiza kanjani?" U-FRANny unguchwepheshe esikhumulweni sezindiza sase-Frankfurt, futhi uyakwazi ukuphendula imibuzo eminingi - okuhlanganisa isango elilungile, indlela eya endaweni yokudlela ethile, kanye nendlela yokufinyelela i-Wi-Fi yamahhala.
I-robotic concierge iwumsebenzi wokubambisana phakathi kwe-Fraport AG, osebenzisa i-Frankfurt Airport (FRA), kanye ne-DB Systel GmbH, umhlinzeki wesevisi ye-IT ozinikele we-Deutsche Bahn. Abahambi ezindaweni ezinkulu zokuhamba, njengezikhumulo zezindiza neziteshi zesitimela, bavame ukudinga ukuqondiswa. Kulezi zimo, abasizi bedijithali namarobhothi bangakwazi ukusekela abasebenzi ngokufaka imibuzo evamile, ngaleyo ndlela bathuthukise ukunikezwa kwesevisi yamakhasimende. Isivivinyo samasonto ayisithupha esikhumulweni sezindiza i-Frankfurt, isikhungo sezindiza esikhulu kunazo zonke eJalimane, sizosiza ukuhlola u-FRAnny mayelana nokusebenza, ukwamukela amakhasimende kanye nokuba wusizo kwakhe ezimweni zansuku zonke.
U-FRAnny usekelwe kubuhlakani bokwenziwa kanye nesixhumi esibonakalayo somsebenzisi wezwi (VUI) esisekelwe emafini esingasatshalaliswa ngezindlela ezihlukahlukene - okuhlanganisa kuma-chatbot, abasizi bezwi namarobhothi. Lolu hlelo lokuhlinzeka ngamakhasimende edijithali lwakhiwe ithimba lochwepheshe be-Deutsche Bahn IT. Esebenzisa idatha ethathwe ohlelweni lolwazi lwesikhumulo sezindiza, u-FRAnny uyakwazi ukuqonda futhi aphendule imibuzo ephathelene nohambo, izinsiza zezindiza nokunye. Ngaphezu kokunikeza ulwazi lwendiza, u-FRAnny wazi kahle enkulumweni encane futhi uyakwazi ukuxhumana ngesiJalimane, isiNgisi nezinye izilimi eziyisikhombisa.
U-Fraport no-Deutsche Bahn bebehlola ngokuhlanganyela amandla okwenziwa kobuhlakani bokwenziwa, izinhlelo zesevisi yamakhasimende ezisekelwe ezwini kusukela ngo-2017. Umshayeli wokuqala wezindiza wenzeke e-Frankfurt Airport entwasahlobo ka-2018 esebenzisa umanduleli ka-FRAnny: isilingo senkundla samasonto amane sibe yimpumelelo kakhulu. Ngemuva kokuxhumana okungaba ngu-4,400, amaphesenti angama-75 abagibeli alinganise ukuhwebelana kwawo kahle. Ngokusekelwe empendulweni etholiwe, kokubili ingxenye ye-artificial intelligence (AI) kanye nokusebenzelana kwerobhothi kuye kwathuthukiswa nakakhulu. Isivivinyo sakamuva kakhulu sigcizelela ukuzibophezela kwazo zombili izinkampani ekwenziweni okusha okuqhubekayo kobuhlakani bokwenziwa namarobhothi. Ngaphezu kwalokho, ibeka ukuthuthukiswa okusetshenzisiwe ngokuhamba kwayo ngaphansi kwezimo zomhlaba wangempela.
NgoJuni, insizakalo esekwe ku-AI izohlolwa esiteshini sesitimela saseBerlin esimaphakathi - esinabahambi nezivakashi abalinganiselwa ku-300,000 nsuku zonke. Ama-agent okusiza amakhasimende abantu esikhungweni solwazi sikaDeutsche Bahn azothola ukwesekwa okukhaliphile okuvela kudadewabo ka-FRAnny, u-SEMMI.
