Isevisi yamakhasimende enhle ihlala ikwisizini!

Ngemuva kokwehla kwemboni yezokuvakasha ngenxa yobhadane lwe-COVID-19, ukukhuphuka kwezindleko zayo yonke into ngenxa yokwehla kwamandla emali, ukukhuphuka kwezindleko zokuhamba, kanye nokushoda kwezinsiza, isevisi yamakhasimende ibaluleke kakhulu kunangaphambili. Ukwenza izinto zibe nzima nakakhulu, kukhona emhlabeni wonke ukushoda kwabasebenzi abaqeqeshiwe, futhi lokhu kushoda kwezisebenzi kwenza umsebenzi omuhle wamakhasimende ube nzima kunangaphambili ukuletha. 

Ngokwezinga elikhulu, amakhasimende emboni yezokuvakasha nezokuvakasha ahlulela imboni ngabantu abasebenza embonini kanye nezinga lensizakalo yamakhasimende ehlinzekwayo. Ngokuvamile, asikwazi ukwenza okuningi mayelana nezindleko zikaphethiloli, kodwa ukumamatheka kuyimpahla yamahhala nevuselelekayo. Insizakalo yekhasimende kungase kube indlela engcono kakhulu yokumaketha futhi ngokuvamile akusebenzi nje kuphela kodwa kubiza kancane. Kudinga umzamo omncane ukuze ube muhle, ukwazisa amakhasimende ukuthi uyawakhathalela futhi unikeze ulwazi oluthe xaxa olushintsha okuhlangenwe nakho kokuvakasha okujwayelekile kube okuhle.

Ukuqinisekisa ukuthi sonke sinikeza lolo hlobo lwesevisi yamakhasimende, nazi izikhumbuzo ezimbalwa zanoma ubani osebenza nomphakathi.

-Dala indawo ephephile, enesizotha, isithombe esihle nendawo ephumelelayo futhi ubeke izinto eziza kuqala kuwe ngalolo hlelo. Yenza impilo enhle nokuphepha ngokomzimba kube izinto ezikukhathazayo kuqala. Uma izivakashi zakho zingaphephile akukho okunye okubalulekile. Lapho ubhekene nezindaba zokuphepha/zokuvikela cabanga ukuthi uwabeka kuphi amadeski, ukuthi zinhle kangakanani izimpawu zakho, nokuthi abasebenzi bakho bazazi kahle yini zonke izinqubo zokuphepha nezokuphepha.

-Kungakhathaliseki ukuthi yini, futhi kungakhathaliseki ukuthi isisebenzi sizizwa kanjani beka inhlonipho kuqala. Ungalokothi ukhohlwe ukubonga nokuphuma endleleni yakho ukuze uguqule noma yikuphi okuhlangenwe nakho okungalungile kube okuhle. Ngokombono wemboni yezokuvakasha zonke izihambeli zethu kufanele zibe yi-VIP. Uma ungayazi impendulo yombuzo, ungalokothi udale impendulo, kunalokho thola elungile bese ubuyela kusivakashi sakho. Khumbula ukuthi ayikho inkinga endaweni yangakini engathinti wena nokuthi ungeyena umnikazi wayo.

-Ukubukeka kunendaba. Izindawo ezingcolile nezingagcinwa kahle ziholela ekwehliseni amazinga futhi ekugcineni zisebenze kahle. Awufuni nje kuphela ukuthi indawo ekhangayo, ihhotela noma indawo yokudlela ibonakale ihlanzekile futhi icocekile, kodwa futhi kufanele kubambe okufanayo kubo bonke abasebenzi. Indlela esikhuluma ngayo, ithoni yamazwi ethu kanye nomzimba wethu konke kunezela ekubukekeni kwendawo.

-Isebenze kahle futhi iphumelele. Akekho ofuna ukulinda ngenkathi uxoxa ocingweni, enze umsebenzi wenziwe ngesikhathi nangendlela efanele. Yakha izindinganiso zokuthi inqubo kufanele ithathe isikhathi esingakanani bese wenza uhlelo lokwenza ukulinda kube mnandi. Isibonelo, uma imigqa emide ihlupha indawo yakini, yini ongayenza ukuze ujabulise abantu ngenkathi belindile? Cabanga ngezikhala zakho zangaphakathi nezangaphandle, ingabe usebenzisa indawo yakho yezokuvakasha ukuze uzuze?

-Funda "i-guestology" yezivakashi zakho. I-Guestology isayensi yokwazi ukuthi ukhonza bani nokuthi labo bantu badingani. Izivakashi ezineminyaka engu-20 zihlukile kunezivakashi ezineminyaka engu-50. Abantu bezinhlanga ezithile nezenkolo bavame ukuba nezidingo ezikhethekile, uma izivakashi zakho zivela ezindaweni okukhulunywa kuzo ezinye izilimi, zingabakhathazi, zinikeze ulwazi ngolimi lwabo.

-Ukusebenzisana kubalulekile ensizakalweni yamakhasimende enhle. Izivakashi zivame ukwehlulela indawo ekhangayo, ihhotela, noma indawo yokudlela, hhayi ngesevisi engcono kakhulu kodwa ngesevisi embi kakhulu. Uma osebenza naye edinga usizo lwakho, ungalindi ukucelwa, kwenze manje. Izivakashi azinandaba nokuthi ubani ophethe ini, zifuna kuphela ukuhlangabezana nezidingo zazo ngendlela enesizotha nephumelelayo.

-Sebenza ngokuzikhandla ekudaleni indawo ekahle yabo bobabili abasebenzi nabavakashi. Uma ubona udoti, fundisa wonke umuntu oseqenjini ukuthi awucoshe, kungakhathaliseki ukuthi usuku lwakho belunzima kangakanani thatha isikhathi sokumamatheka nokukhanyisa imfudumalo yomuntu.

-Zibekele izindinganiso zomuntu siqu. Bonke abasebenzi kufanele bagqoke ngendlela eyamukelekile yendawo. Izisebenzi ezingagqoke kahle nezizilungise kahle zinikeza umbono wokuthi azinandaba, futhi abantu abangenandaba nabo abanikezi isevisi enhle yamakhasimende. Ezimweni eziningi kungcono kakhulu ukugwema ukubonisa ama-tattoos, ukubhoboza umzimba okuyingqayizivele, noma ukugqoka i-cologne/perfume eningi kakhulu. Khumbula ukuthi uma usebenza nomphakathi, ufuna ukugcizelelwa kukhasimende/isivakashi hhayi kuwe.

-Gcina izinkolelo zabasebenzi zingekho emsebenzini. Kungakhathaliseki ukuthi uzinikele kangakanani okholweni lwakho, lapho usesimweni somsebenzi kuhle kakhulu ukugwema ukuxoxa ngezindaba zezombusazwe nezenkolo nabavakashi bethu kanye nabanye esisebenza nabo. Abantu abaningi kakhulu abayibekezeleli imibono ephikisanayo futhi okungenzeka ukuthi kuqale njengengxoxo nje yobuhlakani ngokuvamile kungaphenduka ingxabano yamasiko/yenkolo. Akufanele nanini sihloniphe inkolo yomunye umuntu, isiko, uhlanga, ubulili noma ubuzwe bomunye umuntu.

-Yiba yizivakashi. Khumbula ukuthi akukho okwenzayo okubaluleke njengokwanelisa isivakashi sakho. Izivakashi akufanele zilinde, amaphepha angalinda. Phatha abantu ngendlela elandelayo, labo abaphambi kwakho kuqala, bese kuba labo abasocingweni futhi ekugcineni labo abaxhumana nawe nge-imeyili. Ungalokothi uphazamise isivakashi ukuze sibambe ucingo.

Njengoba siqhubeka nokufunda okwengeziwe mayelana nesevisi yamakhasimende, siyaqonda ukuthi impumelelo yebhizinisi lezokuvakasha incike kokungaphezu kwendawo enhle nenhlanhla, ukuthi isevisi enhle isho ukuphinda ibhizinisi futhi yengeza kakhulu iphuzu elibalulekile.

Umbhali, uDkt. Peter E. Tarlow, unguMongameli kanye noMsunguli we- World Tourism Network futhi ihola i Ezokuvakasha Eziphephile Uhlelo.