Hilton namuhla umemezele umphumela womncintiswano wenyanga yonke wokwakhiwa komlingiswa wayo omusha wekhathuni we-AI chatbot - okuyingxenye yesicelo sokunikeza "impilo" engxoxweni yayo entsha esanda kwethulwa yamakhasimende e-AI nge-avatar ephathekayo. Shintsha u-Chen esuka ku-DoubleTree ngu-Hilton Shiyan uthathe umklomelo ophezulu, kwathi u-Issa Li osuka ku-Waldorf Astoria Shanghai kwi-Bund no-Vicky Li wase-Hilton Chengdu wathatha indawo yesibili neyesithathu, ngokulandelana. Umncintiswano, obuvuleleke kuzo zonke izivakashi kanye namaLungu eqembu le-Hilton, udonse ukunakekela okukhulu kule mboni, cishe ngamaphesenti angama-60 wemiklamo ethunyelwe yizihambeli zakwaHilton.
Shintsha u-Chen, ogqame kakhulu ekudwebeni imidwebo futhi othanda ukudweba, uthe ngokuthokoza, “Bengifuna ukutolika ukwamukela okufudumele kukaHilton ngomlingiswa olula, omuhle. Ngiyethemba ukuthi u'Xiao Xi ', othanda impilo nokuhamba, anganikeza izivakashi zethu nabangane injabulo nokwesekwa njengomuntu ohamba phambili obalulekile. ”
UWendy Huang, Iphini Likamongameli Ophakeme noMqondisi Wezohwebo, uHilton Greater China neMongolia, uthe, “Ukuqamba izinto ezintsha ezisebenza ngedijithali kusebenza njengenye yezindlela zethu ezinhlanu eziphambili eChina. Ukuba yinkampani yokuqala yokungenisa izihambi ukwethula i-chatbot yesevisi yamakhasimende e-AI eChina kuwuphawu olucacile lokuthi sizibophezele kuzivakashi zethu nasemakethe. Esikhathini sangemva kobhadane, izivakashi ziya ngokuya zincike kumasevisi naku-inthanethi ukuze zikhethe izindawo zokuvakasha nemikhiqizo ukuze zibe nokuhlangenwe nakho okungcono okungaxhunyiwe ku-inthanethi. Abathengi bathambekele kakhulu ekwethembeni ulwazi lwegunya olusuka kuzingxenyekazi zamabhizinisi ezinamabhizinisi, futhi uXiao Xi unikezwe impilo ngalesi sikhathi ukubhekana nezimfuno ezinjalo ngenkathi enikeza izivakashi zethu isipiliyoni esibushelelezi ku-inthanethi ngenkathi sisendleleni. ”
Uzalelwe ngoFebhuwari 19, 2020, "Xiao Xi", ingxoxo yokuqala yamakhasimende ye-AI yaseHilton, inikeza amalungu e-Hilton Honors nazo zonke izivakashi umthombo osheshayo nolula owodwa wezinsizakalo zokweluleka ngezokuvakasha. Amalungu e-Honours nezivakashi bangabuza i-Xiao Xi imibuzo ehlobene nokuhamba efana nemininingwane yehhotela, isimo sezulu sasendaweni, imininingwane yokuhlola nokwenyusa ye-Hilton Honors. UXiao Xi uyakwazi ukuhlinzeka ngezeluleko ezingezekile ngohambo futhi uzojabulisa nezivakashi kulo lonke uhambo lwabo ngokuqhubeka nokunikeza iziphakamiso ezihlakaniphile namathiphu ngoqeqesho olunzulu.
Kusukela yethulwa ngoFebhuwari, uXiao Xi uphendule imibuzo yamakhasimende engaphezu kuka-50,000, enesilinganiso samaphesenti angama-94 sokwaneliseka kwamakhasimende, esidlula kude ukusebenza okujwayelekile kwengxoxo ye-AI ejwayelekile. Njengamanje, iXiao Xi iyatholakala 24/7 ngezinhlelo zokusebenza zeselula zeHilton China - kufaka phakathi i-iOS, i-Android, kanye nohlelo lwe-WeChat Mini.
Njengoba iphishekela isu layo lamasu amasha wedijithali, uHilton uhlale ezinikele ekwakheni okuhlangenwe nakho okuhlukile kwe-inthanethi kwezivakashi. Ukuhlangabezana nezidingo zabo eziqhubekayo njalo nezinhlobonhlobo, uHilton ubelokhu ehlola iziteshi ezahlukahlukene nezinkundla ezinganikeza izivakashi ulwazi olungenaphutha online. UHilton waqala ukusebenza nezinkundla ezinkulu ze-OTA eChina ukunikela ngezinsizakalo ezengeziwe zamakhasimende aku-inthanethi ngo-2017; wethule uhlelo lokusebenza lwe-Chinese Hilton Honors ngo-2018; futhi wavula isitolo se-Hilton sezinkampani ezihamba phambili kuFliggy ngo-2019. Ukwethulwa kweXiao Xi manje kunikela ngeplathifomu eyengeziwe eku-inthanethi yokuhlinzeka izivakashi ngezinsizakalo ezehlukile.
