Awunalwazi ukuthi yini okungenzeka ukuthi wenze kabi. Eqinisweni, ubuseholidini lakho elimangalisayo uya ku-Disney World ngesonto eledlule, futhi izingane zakho ziyazi ukuthi ungomunye wabazali abamangalisa kakhulu Emhlabeni. Ekuphenduleni kwakho, uthola ukuthi iphupho elibi libangelwe I-Hertz Car Rental.
Kwaphuma izwi ngoHertz ebika amanga amakhulu amakhasimende njengezimoto, okuholele ekuboshweni, ekugwetshweni kwamacala obugebengu kanye nokuboshwa kwamanye amakhasimende. Lokhu kubangele icala lekilasi elibhekene noHertz. “Ngokuqondile, ukuphelelwa yisikhathi kwamarekhodi okuqashwa kukaHertz kuholele emaphutheni ahlanganisa ukungavezi kahle izandiso zokuqasha ezinhlelweni zamakhompiyutha, ukungahoxisi imibiko yamaphoyisa yezimoto okubikwa ukuthi zebiwe, bese ziqashwa kabusha lezo zimoto, nokuhlobanisa izimoto ezebiwe budedengu. amakhasimende angalungile,” kusho isenzo sekilasi lezimoto ezebiwe kwa-Hertz. Lesi senzo sonya siholele ekukhokheni okubikiwe kwama-US$168 million nezisulu zikaHertz.
U-Hertz ubegcina amarekhodi anobudlabha ezandiso zokuqashisa, wahluleka ngenhliziyo ukuphenya ngokwebiwa ngaphambi kokuwabika, wabika ngomgunyathi izimoto ababengazi ngempela ukuthi zebiwe, izimoto ezibikwa ngonya zintshontshiwe nakuba inkampani yayinazo, futhi kusolwa ukuziphatha okubi nakakhulu. ecaleni elilandelayo. U-Hertz uqashe izimoto abezibike ngesikhathi esifanayo njengezebiwe kumakhasimende amasha, ngakho-ke cabanga ukuthi uvalo luba yisisulu sobubi buka-Hertz. Umuntu angacabanga ukuthi u-Hertz unemali yokushisa, enganaki kumakhasimende akhe.
Kodwa maye! I-Hertz yaziwa ngezinqumo zayo eziningi ezimbi.
Ekupheleni kuka-Ephreli 2020, u-Hertz wayeshoda ngezinkokhelo zokuqashisa ngemikhumbi yakhe. NgoMeyi 18, uKathryn Marinello wehla esikhundleni sokuba yi-CEO. Ezinsukwini ezine kamuva, ngoMeyi 22, inkampani yafaka isicelo sokuqothuka kweSahluko 11, yafaka ohlwini lwama-US $ 18 billion ezikweletini. Ngisho nangaphambi kwe-COVID-19, umthwalo wesikweletu sikaHertz wawungama-US $ 17 billion. Kungani uHertz ayengene shí ezikweletini? Kungani u-Hertz engazikhokhi izikweletu zakhe? Uma wenqaba kakhulu ukukhokha izikweletu zakho, kuba nemali eyengeziwe ukuze abaphathi bayincinde.
Ezinyangeni eziyisithupha ngemuva kokuqothuka kwakhe, uHertz washesha kakhulu wagunyaza ukuthengwa kwesitoko kuze kufike ku-US $ 2 billion. USenator u-Elizabeth Warren wathukuthela wathethisa uHertz ngokuhaha kwakhe ekuvuzeni “abaphathi, abangaphakathi ezinkampanini kanye nabanikazi bamasheya abakhulu.” Ngakho-ke imephu ibukeka kanjena: 1) hlukumeza amakhasimende, 2) ungakhokhi izikweletu zakho, kanye 3) nomvuzo abaphathi abanezizumbulu zemali.
U-Timothy Noah wabhala kokuthi “The New Republic” ukuthi kunjani ukuqasha kwa-Hertz. Wabhala, “Kwakufana nokungena ekhishini lesobho labangenamakhaya: izisebenzi ezimfushane, ezihlotshiswe kabi, imigqa emide, amakhasimende angajabule. Umabhalane wangitshela ukuthi ngilande imoto yami kwelinye ihhovisi eliqhele ngamamayela ambalwa ('Thatha i-Uber'); isakhiwo esibukeka njengemboni engathunyelwa kuso sasingenalo uhlobo lophawu olubonisa ukuthi ngangiqhubana nobani ibhizinisi. Oyedwa owayesebenza emagcekeni uthe akunandaba ukuthi ngibhukhe ukubhukha. Zazingekho izimoto.”
Lapha e-Honolulu, amakhasimende abika ukuphathwa kabi kwa-Hertz:
UBridget D. wase-Philadelphia, PA, wabhala ku-Yelp: “Isihogo Esingcwele, ngizoqalaphi… Bekumele ngihlele kabusha isikebhe sami [sohambo] ngoba lawa ma-jabroni awanikezi ama-randi ama-randi ngamakhasimende awo. Bebenokuphuthuma ZERO.”
U-Jason K. wase-Burleson, TX, ubhale ku-Yelp: ” Hawu, bengicabanga ukuthi ukuqashwa kwezimoto ezimbi yinto yesikhathi esedlule kodwa cha, u-Hertz @ the Hyatt Regency Waikiki ubeka u-“A” kokuthi Awful. Ukubhukha kusho okuncane kakhulu, ngaphezu kwamahora angu-1.25 emgqeni wokubhuka kwami ngo-11:00 am. Okungelona iqiniso. Ngisebenzisa u-Turo ngokuzayo, ngoba u-Hertz Waikiki UYAMBEZA!”
URaymond G. wase-Ontario, eCanada, wabhala ku-Yelp: “Akumangalisi ukuthi ibizwa ngokuthi i-Hertz…kubuhlungu ukuqasha imoto lapha. … Inombolo ye-CS [Yesevisi Yekhasimende] iyihlaya, ayitholi muntu. Abantu be-POS abakwazi ukukusiza. Kungcono ukusebenzisa i-Uber noma ukuhamba ngezinyawo. Ushaya izinqamu, Hertz!
U-Kit W. wase-San Jose, CA, wabhala ku-Yelp: “Indawo embi kakhulu yokuqasha! Bazokuqamba amanga! Abanakho ukwehla lapha! Kufanele wehlele esikhumulweni sezindiza noma kwenye indawo - abazokukhokhisa u-$150! UTony ungumqambimanga omncane we-Bit*ka$s!”
Anginaso isizathu sokungakholelwa okuhlangenwe nakho kwabo. Ngesikhathi ngiqasha e-Hertz esikhumulweni sezindiza sase-Kona ngoMashi 6, 2023, ngalinda cishe ihora ukuze ngithole iveni. Ngemva kokufona izikhathi eziningana ukuze ngithumele i-shuttle, ngafika esikhumulweni sezindiza futhi ngokushesha ngaya kumzila we-Hertz President's Club ukuze ngithathe ukuqasha kwami u-K4151708893. Okuwukuphela komuntu osebenza ekhawuntani, iqili elibi okuthiwa u-Britt, wenqabile ukuhlonipha isimo sami seKlabhu kaMongameli we-Hertz. Kwadingeka ngilinde ihora ngaphambi kokuba acubungule indawo yami yokuqasha. Uthathe bonke abantu emgqeni ongewona owesimo ngaphambi kwami, ngisho nalabo abafika ngemva kwami. Lapho ngibona u-Britt ethatha amakhasimende afika ngemva kwami, ngashayela Isevisi Yekhasimende ngomakhalekhukhwini wami ukuze ngibike ukuziphatha kwakhe. Wanginika ukubukeka okungcolile ngokufona futhi wathi angikhulume nomphathi wakhe uma nginezikhalo. Kwakungekho mphathi owayezobonwa, naphezu kolayini omkhulu. Ngagcina ngifika emhlanganweni wami sekwephuzile kakhulu kwase kuphelile.
UPaul Stone, uMongameli kanye neSikhulu Esiphezulu Sezokusebenza, "uhambe" noHertz emasontweni ambalwa edlule. Umholo wakhe wonyaka wawungama-US$6,038,831. UStephen M. Scherr, umphathi wakhe, uSihlalo kanye ne-CEO, uthola inkokhelo yonyaka yama-US$182,136,137. Lezi zibalo zivela ku-Salary.com. Kubonakala sengathi uSenator u-Elizabeth Warren wayeqinisile lapho ethethisa uHertz. Benzani laba baphathi ukuze bathole amaholo amakhulu kangaka? Ubuka amakhasimende akhohliswa futhi aboshwe ngamanga? Buka i-Hertz njengoba ingakhokhi izikweletu zayo? Ungawalaleli amakhasimende aholayo? Angiqiniseki, ngoba uStephen M. Scherr akazange aphendule ngemva kokuzama ukumthinta.
Cishe eminyakeni emi-2 edlule, ngangisesihlalweni sami sabakhubazekile ebhasini lomphakathi elibheke eKapiolani Park eWaikiki, eHawaii. Lapho ibhasi lijika ekhoneni e-Hilton Hawaiian Village, imoto kaHertz yashayisana. Ngajikijelwa phambili ngesihlalo sami sabakhubazekile ngalimala. Ngaya kwa-ER futhi ngalandelela ukunakekelwa kwezokwelapha. Iziphathimandla zanquma ukuthi uHertz unephutha, futhi uHertz wavuma ukuthi unephutha. Njengokuziphatha kwangaphambilini, okuboniswa izikweletu zabo zamaRandi ayizigidi eziyizinkulungwane ezingu-18, u-Hertz ngeke akhokhe izikweletu zami zezokwelapha kusukela eminyakeni engu-2 edlule. Bamane banombono wokuthi bangaqola abahlinzeki bami bezokwelapha, njengokungathi baqola abangenacala ngemva kokwenza imibiko engamanga yamaphoyisa mayelana nezimoto okuthiwa zebiwe. U-Hertz akagcinanga ngokuzikhokhela izikweletu zami zokwelashwa, uzizwa enegunya lokuqola abahlinzeki ngokukhokha inani okuxoxiwe ngalo i-Medicare, kuyilapho leso kuyisaphulelo se-Medicare, hhayi isaphulelo sika-Hertz. Kufana nokuzama ukuqola inkampani ukuze uthole isaphulelo sezempi lapho umuntu engakaze abe sebuthweni lezempi.
U-Hertz wabele isimangalo sami, 1M01M012238753, kumhleli wesimangalo we-ESIS u-Alicia Dickerson, obonise ukuthi wayephethe ngomhla ka-Novemba 22, 2022. Lokho kwakungaphezu konyaka odlule. Phakathi naleso sikhathi, useke wangibhebha unyaka wonke. Ingozi yenzeka ngoFebhuwari 2022. Awukho umuzwa wokuphuthuma, njengoba abanye besho. Kungaba impumelelo yakhe yokuziqhenya ukuhoxisa lokhu kudlule isimiso semikhawulo ngakho-ke mina mathupha kufanele ngikhokhele izikweletu zezokwelapha ezibangelwe uHertz. Wahlala phansi wabuka i-Medicare ikhokha izikweletu ngaphandle kokungena futhi ngokushesha ibuyisela i-Medicare, noma ikhokhele abahlinzeki bezokwelapha ngokuqondile. Njengoba zonke iziguli ze-Medicare zazi, i-Medicare ikhokha amaphesenti angu-80 ezikweletu zikadokotela, kanti uhlelo lwe-Medicare Supplement lukhokhela enye i-20%. U-Alicia Dickerson uthi akazi ukuthi angayikhokha kanjani i-Blue Cross Blue Shield Medicare Supplement, ngakho-ke uvele ashaye indiva ukukhokha noma yiziphi izikweletu. Lokho akukhona ukungazi, lokho ukuziphatha.
UBlake Gober, umakadebona wasolwandle, 33, uphakathi kweqembu lamakhasimende akwaHertz abhekane namacala obugebengu kulandela izinsolo zokweba inkampani eqashisa ngezimoto. “Ukukhokhisa umuntu ongenacala akubona ubulungiswa lokho. Lokho kuphambene nobulungiswa,” kusho uGober. Bangaki abantu abakhubazekile u-Hertz abakhohlisile ngokungafanele ngokungakhokhi izikweletu zokwelashwa ngemuva kokuba u-Hertz etholwe enephutha engozini? Ingabe yisikhathi sesenzo sekilasi futhi? Ngabe iziphathimandla kufanele zibophe abaphathi bakwaHertz ngokuhlala babukele lokhu kungabi nabulungisa kuqhubeka? Ukwenza kanye kuyihlazo. Ukuphinda lokhu kuziphatha okwesabekayo akunakuthethelelwa.
