The Lufthansa isiteleka sabasebenzi sizothinta izindiza eziya emadolobheni amakhulu ayishumi e-US zisuka eFrankfurt naseMunich ngoLwesine nangoLwesihlanu. Imibiko ikhomba ukuthi izindiza zeLufthansa ezisuka eMunich ziya eLos Angeles naseMiami zizothinteka, futhi izindiza ezisuka eFrankfurt eziya eBoston, Chicago, Seattle, Houston, naseDetroit nazo zikhanseliwe ngalezo zinsuku.
Izinkampani zezindiza ngokuvamile zizozenqaba izicelo zabagibeli zokunxeshezelwa ngokuphazamiseka okunjalo ngokuthi iziteleka zingaphezu kwamandla enkampani yezindiza, nokuthi izindiza azinasibopho sokukhokha isinxephezelo. Ochwepheshe bezohambo lwendiza bangathanda ukuqwashisa kabanzi futhi baphinde basho ukuthi ukuphazamiseka kwendiza okubangelwa isiteleka sabasebenzi bezindiza kufanelekile naphezu kwalokho okushiwo inkampani yezindiza. Isekelwe yisinqumo sakamuva esivela enhlanganweni esemthethweni ephakeme kakhulu yase-Europe, i-European Court of Justice (ECJ), iziteleka zabasebenzi bezindiza ziwumphumela wokuwohloka kobudlelwane phakathi kwabaqashi bemboni yezindiza nabasebenzi. I-ECJ iqinisekisa ukuthi abagibeli bakweletwa isinxephezelo ngokulahlekelwa kwabo ngesikhathi kunesiteleka.
Uma indiza yakho ikhanseliwe ngenxa yesimangalo sendiza, yini okufanele uyenze? Sicela uthole ukucutshungulwa kwamalungelo akho abagibeli basemoyeni kanye nomhlahlandlela wesinyathelo ngesinyathelo sokusinda ezitelekeni ngezansi.
Ungasinda Kanjani Isizini Yesiteleka Sezindiza
Ngaphambi kokuya esikhumulweni sezindiza, ochwepheshe bezohambo lwendiza beluleka ngokuqinile abagibeli bezindiza ukuthi bazi amalungelo abo ngaphansi kwesiteleka.
1. Lindela izinkampani zezindiza ukuthi zenze okuthile. Uma abasebenzi bezindiza bethatha isinqumo sokuteleka, akuvamile ukuthi abaphathi bezindiza bakhansele izindiza ngaso leso sikhathi. Ngokuvamile, inkampani yezindiza isazozama ukwenza izindiza zisebenze ngokuxoxisana nezinyunyana noma ngisho nokubandakanya izinyathelo ezingokomthetho zokuxazulula ingxabano. Ngenxa yalokho, abahambi abaningi abazi ukuthi baluhlele kabusha yini uhambo lwabo noma cha. Uma inkampani yezindiza ingayikhanseli indiza ezinsukwini eziyi-14 ngaphambi kokusuka okuhleliwe ekuqaleni, kungenzeka kakhulu ukuthi inkampani yezindiza iphishekela ngokuqinile ukuxoxisana nezinyunyana futhi ingase ilinde ukukhansela indiza kuze kube umzuzu wokugcina. Ezimweni ezinjalo, abagibeli akufanele bakhansele indiza yokuqala ngaphambi kokuba inkampani yezindiza iqinisekise ukukhanselwa kwendiza, ngoba izinkampani zezindiza zingenqaba ukukhokha imbuyiselo futhi zishiye abagibeli bekhokhela amathikithi amabili ekugcineni.
2. Zola futhi wazi amalungelo akho. Ukungabi nekhono lokuhlela kusengaphambili kungakwenza uzizwe ungenakuzisiza, kodwa yingakho i-European Flight Compensation Regulation (EC261) inohlelo olubanzi lokunxephezela ukulahlekelwa kwabahambi. Into yokuqala abahambi okudingeka bayazi ngayo yilungelo labo lokunakekelwa, lapho bengafuna khona isinxephezelo ngokudla, iziphuzo, kanye nezingcingo ezimbili zamahhala, ama-imeyili, noma ifeksi. Uma abahambi befika esikhumulweni sezindiza belinde isimemezelo sokuhoxiswa kweziteleka, bangafuna ukuthi inkampani yezindiza inikeze lezo lapho ukubambezeleka kufika amahora amabili ngendiza yebanga elingaphansi kuka-1500km, amahora amathathu ngendiza ephakathi kuka-1500 no-3500km, noma amahora amane endizeni engaphezu kuka-3500km. Kungenzeka futhi ukuthi abahambi bathenge ukudla ngokulingana nesikhathi sokulinda, futhi bafune imbuyiselo yenkampani yezindiza ngokuhamba kwesikhathi. Abagibeli kufanele bagcine wonke amarisidi ukuze bafune ukukhokhelwa kamuva. Uma inkampani yezindiza isiqinisekisa ukukhanselwa kwendiza, abagibeli bangakhetha ezenzweni ezintathu: ukubuyisela imali, ukubhukha kabusha endizeni elandelayo etholakalayo, noma ukubhukha kabusha indiza efanelekayo yakamuva. Uma indiza entsha ehleliwe idinga abagibeli ukuthi balale esikhumulweni sezindiza, abagibeli bangafuna ukuthi inkampani yezindiza inikeze indawo yokuhlala kanye nezinto zokuhamba ukuya nokubuya mahhala.
3. Thola isinxephezelo esifanele ngokulahlekelwa kwakho. Okubaluleke kakhulu, ngemva kwazo zonke lezi zinkathazo, uma uya noma ubuya e-EU ungase ube nelungelo lokunxeshezelwa kuze kufike ku-$700 - kungakhathaliseki ukuthi inkampani yezindiza ikhansela indiza futhi ibuyisela ithikithi, noma inikeza indiza ezothatha indawo yeyangempela. indawo okuyiwa kuyo. Inqobo nje uma kuwukukhansela ngomzuzu wokugcina noma ukubambezeleka kwendiza okungaphezu kwamahora amathathu, abagibeli bangafuna lesi sinxephezelo ngaphezu kwezinye izinto ezihlinzekwa yizinkampani zezindiza phakathi neziteleka. Futhi, izinkampani zezindiza ngokuvamile zizozenqaba izicelo zesinxephezelo zabagibeli ngokuthi iziteleka zingaphezu kwamandla enkampani yezindiza nokuthi izindiza azinasibopho sokukhokhela isinxephezelo. I-AirHelp ingathanda ukuqwashisa kabanzi futhi ikugcizelele ukuthi, ukuphazamiseka kwendiza okubangelwa isiteleka sabasebenzi bezindiza kufanelekile naphezu kwalokho inkampani yezindiza ekushoyo. Isekelwe yisinqumo sakamuva esivela enhlanganweni esemthethweni ephakeme kakhulu yase-Europe, i-European Court of Justice (ECJ), iziteleka zabasebenzi bezindiza ziwumphumela wokuwohloka kobudlelwane phakathi kwabaqashi bemboni yezindiza nabasebenzi. Noma ngabe isiteleka singesihle, i-ECJ iqinisekisa ukuthi abagibeli basakweletwa isinxephezelo ngokulahlekelwa kwabo ngesikhathi beteleka.
4. Vumela ochwepheshe bangenele. Ngemuva kokushaya kwesiteleka, kungenzeka ukuthi ukhathele ngokwanele ukubhekana naso. Ngenxa yalokho, kunezigidi zamaRandi ezikweletwa abathengi ezishiywe zingafunwanga emaphaketheni ezinkampani zezindiza minyaka yonke.
