Ngemva kokuwa okudabukisayo kwe-Happy Vacations, i-Air Tahiti Nui yenza yonke imizamo ukuze isize amaklayenti omsebenzisi wezokuvakasha ase-French Polynesia ukuze aqinisekise ukuthi amaholide awo awaphazanyiswa.
“Siphatheke kabi ngokulahlekelwa yiHappy Vacations; bebengabalingani abakhulu phakathi neminyaka edlule futhi bathumela abahambi abaningi eziqhingini zethu ezinhle zaseTahiti,” kusho uNick Panza, iphini likamongameli waseMelika, i-Air Tahiti Nui. “Siyaqaphela ukuthi izivakashi eziningi ezihlele uhambo nenkampani zizothinteka kulokhu kunqamuka kwebhizinisi kungazelelwe, futhi sifuna ukwenza inqubo yazo yokuphinda ibhukhe ingabi nazihibe ngangokunokwenzeka.”
Kanjalo, i-Air Tahiti Nui ifake lezi zinqubo ezilandelayo:
1. Kuwo wonke amaklayenti asevele anikeziwe amathikithi noma anamathikithi awo), kunconywa ukuthi aqinisekise kabusha izindiza zawo nge-ejenti yawo yezokuvakasha, u-opharetha wokuvakasha, noma ngokuqondile nge-Air Tahiti Nui.
2. Kumakhasimende abebhukhe nge-Happy Vacations kodwa angenzanga noma iyiphi inkokhelo yediphozithi, angabhukha kabusha ngokuqondile inkampani yezindiza noma nge-ejenti yawo yezokuvakasha noma u-opharetha wokuvakasha. Ikilasi labo lokuqala lokugibela nelokubhuka njengoba lihlelwe yi-Happy Vacations lizohlonishwa yi-Air Tahiti Nui.
3. Kumakhasimende akhokhele amathikithi awo endiza noma afake idiphozi yethikithi lawo lendiza esebenzisa ikhadi lesikweletu, kufanele axhumane nenkampani yekhadi lesikweletu ukuze athole imbuyiselo ephelele. Kufanele benze ukubhuka okusha nenkampani yezindiza ngokuqondile noma nge-ejenti yabo yezokuvakasha noma u-opharetha wokuvakasha.
4. Kumakhasimende akhokhe ngesheke, kufanele enze ukubhuka okusha ngokuqondile nenkampani yezindiza noma nge-ejenti yawo yezokuvakasha noma u-opharetha wokuvakasha. Uma amaklayenti engenawo umshwalense wokuhamba, wona noma umenzeli wawo wezokuvakasha kufanele asithumelele ikhophi yesheke elidiphozithiwe elenziwe kwaHappy Vacations. I-Air Tahiti Nui izobe isibuyekeza ukubhukha ngakho konke ukucatshangelwa.
Abasebenzeli bezokuvakasha kanye nabaqhubi bezokuvakasha kufanele bathinte umnyango wezokuthengisa wangaphakathi we-Air Tahiti Nui ukuze uthole ulwazi olwengeziwe; abathengi bangathinta umnyango wokubhuka ku-1-877-824-4846.
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- For client(s) who have paid for their air ticket(s) or made a deposit for their air ticket(s) using a credit card, they should contact the credit card company to obtain a full refund.
- For all client(s) who have already been ticketed or are in possession of their ticket(s), it is recommended that they reconfirm their flights via their travel agent, tour operator, or directly with Air Tahiti Nui.
- For client(s) who had a booking with Happy Vacations but have not made any deposit payment, they may rebook directly with the airline or via their travel agent or tour operator.
