Delta Air Lines kanye nozakwethu we-Joint Cooperation Agreement i-Aeromexico igxile ekunikezeni amakhasimende abo umuzwa ofanayo lapho ehamba phakathi kwalezi zinkampani ezimbili zezindiza. Amakhasimende angaphezu kwezigidi ezingu-3.2 e-Delta nawe-Aeromexico axhuma inethiwekhi enqamula umngcele minyaka yonke futhi ukudala uhambo olungenazihibe ngempela kubaluleke kakhulu. Ngakho, ngokubheka zonke izici zohambo lwamakhasimende ndawonye, nokusebenzisa ubuchwepheshe ukuze kuthuthukiswe ulwazi lwedijithali, izinkampani zezindiza ezimbili zenze isisekelo sokuzuzisa amakhasimende azo ahlanganyelayo ngokuqondanisa imikhiqizo, izinqubomgomo kanye namasevisi.
Izinkampani zezindiza zifinyelela kanjani izinqubo ezingenazihibe?
Konke kuqala ngobuchwepheshe. Uma amathuluzi ezobuchwepheshe engakhulumisani, amakhasimende athola izikhala kusevisi. Ukuqinisekisa ukuthi lolu hambo alunazo izithiyo zezobuchwepheshe kuyisinyathelo sokuqala sokuqinisekisa ukuzizwisa okuhle kusukela ngesikhathi sokubhuka, nakuso sonke isinyathelo lapho izindiza zihlangana khona ukuze zisize amakhasimende endleleni.
“Lezi zinkampani ezimbili zezindiza zizinikele ekusizeni amakhasimende asezingeni lomhlaba futhi sisuse u-83% womehluko wesevisi phakathi kwethu, siqinisekisa ukungaguquguquki ezinqubweni nasezinkonzweni - okuwukhiye ekuxhumekeni okungenangcindezi,” kusho uJeff Moomaw, Umqondisi Ophethe weDelta – Alliance Experience. “Amakhasimende ethu ahlangene manje angakwazi ukuthenga amathikithi emikhiqizo yethu enegama kuzo zonke iziteshi zethu zokubhuka, agcine izihlalo zawo, asebenzise ithuba lokuthumela imiyalezo mahhala futhi abone nokuhleleka kwezinqubomgomo zemithwalo yesandla ehloliwe nemithwalo yesandla.”
Ukuthuthukisa ulwazi lwamakhasimende
• Inqubo yokubhuka eqondanisiwe kuzo zonke izindiza ezimbili, enekhono lokubuka imikhiqizo enikezwayo ngokutholakala kwesikhathi sangempela kanye namanani entengo, kanye nokukhetha izihlalo.
• Kubavakashi abavamile, manje sekunokuqashelwa isikhundla esiphakeme ngesikhathi sohambo kanye nethuba eligcwele lokuhola nokuchitha phakathi kwalezi zinkampani ezimbili zezindiza.
• Amakhasimende abhalisele uhlelo lwe-TSA Pre-Check manje azophrintwa lolu phawu emaphasini awo okugibela lapho ehamba nanoma iyiphi inkampani yezindiza - onga isikhathi kanye nengcindezi kulayini wokuphepha wesikhumulo sezindiza njengoba amakhasimende engena, exhuma noma ephuma e-United States.
• Ochwepheshe bokubhukha bezinkampani zezindiza manje sebeyakwazi ukufinyelela, ukubhukha kabusha futhi bakhiphe amathikithi besebenzisa isici Sokubhuka Kabusha se-SkyTeam, kumakhasimende ahamba ngendiza namanye amalungu angu-18 e-SkyTeam, emizuzwini embalwa lapho ikhasimende lithikamezekile.
• Kubahambi bezinkampani, i-Delta ne-Aeromexico yethule uhlelo lwe-Corporate Priority, olunikeza abahambi bezinkampani izinzuzo ezingaguquki emhlabeni jikelele. Lezi zinzuzo zihlanganisa ukuqashelwa kokungena, ukugibela okubalulekile, ukutholwa kwesevisi ebalulekile, ukunqatshelwa ukugibela nokuvikela ukwehlisa izinga.
• Izinkampani zezindiza manje sezingakwazi ukwabelana ngolwazi lwabagibeli ukuze zinikeze usizo oluvumelana nesicelo sesevisi nezinqubomgomo zosizo oluyisipesheli ezingahambisananga nalutho, kanye nezinqubo okuvunyelwene ngazo ngezilwane ezihamba egunjini.
• Isikhungo sokulawula ukusebenza okuhlanganyelwe esikhumulweni sezindiza sase-Mexico City siphinde sinikeze ukusebenza kahle kanye nokutholakala kwesevisi okuthuthukisiwe.
"E-Aeromexico naseDelta sinombono ocacile wokuba inketho yokuqala emakethe enqamula umngcele," kusho u-Andrés Castañeda, oyiChief Digital and Customer Experience Officer e-Aeromexico. “Ngezindiza ezingaphezu kwenkulungwane ngesonto, kuwumsebenzi wethu ukunikeza ulwazi olungenazihibe kumakhasimende ethu ahlangene. Kanye ne-Delta, sizuze izinjongo ezibalulekile ezisuka kuzinqubo nezinqubomgomo zokuqondanisa, ubuchwepheshe kanye nokwenza amaqembu asebenze eduze, ukuze sikwazi ukunikeza amakhasimende ethu uhambo oluhambisana nezidingo zawo. Yize kuningi esikufezile, sifuna ukubaqonda kangcono, siqhubeke nokukhuphula izinga, sibanikeze umkhiqizo ohluke kakhulu.”
Yini eza kumakhasimende ngo-2020
• Amandla okungena kalula ngokusebenzisa amawebhusayithi enkampani yezindiza nezinhlelo zokusebenza
• Ubuchwepheshe bokulandelela izikhwama obuthuthukisiwe
• Izokuxhumana zangaphambi kwendiza ezigqamisa ukuzizwisa kozakwenu endizeni, ukuze amakhasimende azi ukuthi yini okufanele ayilindele lapho ehamba ngazo zombili izindiza.
• Izinzuzo Ezandisiwe Ezibaluleke Kakhulu Ebhizinisini
Izinkampani zezindiza zizophinde zisebenze ndawonye ukuze ziqonde kangcono ukwaneliseka kwamakhasimende ngocwaningo oluhlanganyelwe lwangemva kohambo, oluzokwethulwa kule nyanga. Le mpendulo izoqhuba ukutshalwa kwezimali kwesikhathi esizayo kwezobuchwepheshe nemikhiqizo ukuze kuzuze amakhasimende futhi isekele ukugxila kwezinkampani zezindiza ekwehliseni izikhalazo zamakhasimende.
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- • The airlines' reservation specialists are now able to access, re-book and reissue tickets using the SkyTeam Rebooking feature, for customers flying with any of SkyTeam's 18 other members, in a matter of minutes when a customer is impacted by a travel disruption.
- “The two airlines are dedicated to a world-class customer experience and we've eliminated 83% of the service differences between us, ensuring consistency in processes and services – which is key to a stress-free connection experience,” said Jeff Moomaw, Delta's Managing Director – Alliance Experience.
- • Amakhasimende abhalisele uhlelo lwe-TSA Pre-Check manje azophrintwa lolu phawu emaphasini awo okugibela lapho ehamba nanoma iyiphi inkampani yezindiza - onga isikhathi kanye nengcindezi kulayini wokuphepha wesikhumulo sezindiza njengoba amakhasimende engena, exhuma noma ephuma e-United States.
