Selbyville, Delaware, United States, Novemba 4 2020 (Wiredrelease) Global Market Insights, Inc -:Ingxenye ye-Interactive Voice Response (IVR) ibusa imakethe yesofthiwe yesikhungo sokuxhumana futhi yaba ngaphezu kuka-15% wesabelo semakethe ngo-2017. Ukwamukelwa okukhulayo okukhulayo yama-smartphones ngamakhasimende athathe indawo ye-IVR esekelwe ezwini evamile yafaka ubuchwepheshe obubonakalayo be-IVR. Le nkundla yokuguqula ivumela amakhasimende ukuthi athinte amamenyu esikrini futhi athole izimpendulo zawo ezidingekayo esikhundleni sokulinda i-IVR evamile ukuthi ifunde izinketho ezingadingeki ezingadingeki kumakhasimende. Le softhiwe ebonakalayo ye-IVR ibamba cishe u-75% wezingcingo zesevisi yamakhasimende ngaleyo ndlela iguqule ukusebenza kwesikhungo sokuxhumana futhi iholele enjabulweni yamakhasimende.
Izinsizakalo eziphethwe zesoftware yesikhungo sokuxhumana zikhula ngesivinini futhi kulindeleke ukuthi zikhule ku-CAGR engaphezu kwama-21% phakathi nesikhathi sokubikezela. Ngokunikeza ulwazi olulungile nolwazi oludingekayo ukwenza ubuchwepheshe besofthiwe yesikhungo sokuxhumana esibalulekile, abahlinzeki besevisi abaphethwe bakhulisa amakhono angaphakathi wamakhasimende ngokusebenzisa izinsiza ngempumelelo kakhudlwana. Abahlinzeki besevisi abaphethwe bafaka njalo zonke izibuyekezo zesofthiwe ezihlobene nendawo yesikhungo sokuxhumana, baqinisekisa ukuthi amaseva okuxhumana avikelekile futhi avuselelwa ngesikhathi, okuqhuba isidingo semakethe yesikhungo sokuxhumana.
Thola ikhophi eyisampula yalo mbiko wocwaningo @ https://www.decresearch.com/request-sample/detail/2972
I-Contact Center Software Market kulindeleke ukuthi idlule ku-USD 40 billion ngo-2024. Isidingo esikhulayo sokuhlangabezana nezidingo zamakhasimende aguquguqukayo, intuthuko yezobuchwepheshe emkhakheni wokufunda ngomshini, i-AI, ne-IoT, kanye nokukhula kokuhlanganiswa nezinkundla zokuxhumana yizona zinto ezihamba phambili. ukukhula kwemakethe yesoftware yesikhungo sokuxhumana emhlabeni jikelele. Isidingo esandayo sezixazululo zesoftware yesikhungo sokuxhumana esekwe emafini ngabame bemboni abahlukene okuhlanganisa i-BFSI, ukunakekelwa kwezempilo, i-IT & Telecom, ezokuvakasha nezokungenisa izihambi, kanye nezinhlangano zikahulumeni nazo zinomthelela omuhle emakethe.
Ukuzenzekela kwezixazululo zesikhungo sokuxhumana nakho kukhuthaza ukukhula kwemakethe yesoftware yesikhungo sokuxhumana. Inqubo yokuzenzakalela iletha izinqubo zokuzisiza ngokuvumela inkundla yesevisi yamakhasimende ukuthi izenzele ngokuzenzakalelayo ukukhathazeka okusezingeni eliphansi, okuvumela ama-ejenti esikhungo sokuxhumana ukuthi agxile ekusebenzelaneni okuyinkimbinkimbi kanye nenani eliphezulu. Lokhu futhi kusiza izinhlangano ekongeni izindleko kanye nokukhulisa umkhiqizo webhizinisi usuwonke kanye nolwazi lwamakhasimende oluthuthukisiwe.
Imodeli yokuthunyelwa esekelwe emafini kulindeleke ukuthi ibambe iqhaza cishe ku-29% wesabelo semakethe ngo-2024. Imodeli yefu inikeza izikhungo zokuxhumana ukufinyelela eziteshini ezihlukahlukene kanye nobuchwepheshe bamuva obunekhono lokukhuphula ama-ejenti phezulu naphansi njengemfuneko ngayinye. Iphinde yehlise izindleko zokusekela futhi isuse izindleko zokuthuthukiswa, iqinisekise ukusebenza kahle kwebhizinisi ngokukhula okusheshayo kwe-ROI. Ihlinzeka ngokubonakala kokugcina, inikeze izisebenzi zokusebenza namakhasimende isethi ephelele yedatha yomlando, amadeshibhodi esikhathi sangempela, nokusebenza kanye namathuluzi okuphatha ikhwalithi. Lokhu kunikeza izinhlangano imininingwane ebalulekile, ezivumela ukuthi zithathe izinyathelo ezidingekayo ukuze zihlangabezane nezidingo zamakhasimende eziguqukayo.
Ingxenye yemboni yezokuvakasha neyokungenisa izihambi kulindeleke ukuthi ikhule ku-CAGR engaphezu kuka-16% ngaphezu komugqa wesikhathi wokubikezela. Ukusetshenziswa kwesofthiwe yesikhungo sokuxhumana kuyadlondlobala kule mboni njengoba iletha isevisi yamakhasimende ezenzakalelayo kubagibeli kuwebhusayithi yenkampani noma isebenza ngezinye izinkundla zokuxhumana okuhlanganisa ingxoxo nezinkundla zokuxhumana. Ukugcina ukuxhumana okuphumelelayo phakathi kwesikhungo sokuxhumana, iminyango yokukhokhisa, yokumaketha, kanye neminyango ehlobene ukuze unikeze ulwazi olushelelezi lwamakhasimende empeleni kukhulisa ukukhula kwemakethe yesikhungo sokuxhumana. Ngaphezu kwalokho, izinkampani zokungenisa izihambi zishintsha ngokushesha zisuka ohlelweni lwesikhungo sokuxhumana zasendaweni ziye ezixazululweni ezisekelwe emafini ngenxa yezinzuzo ezengeziwe ezihambisana nazo. Isibonelo, ngoJulayi 2016, inkampani yezokuvakasha yamazwe ngamazwe yamukela ifu lokusebenzisana nekhasimende le-Contact. Lesi sixazululo sefu se-omnichannel sizosiza inkampani ekuzuzeni imiphumela yebhizinisi ethuthukisiwe.
Imakethe yesikhungo sokuxhumana saseLatin America kulindeleke ukuthi yeqe ngaphezulu kuka-USD 3 billion ngesikhathi sokubikezela. Ukukhula kwesifunda kudalwe ukwanda kokwamukelwa kobuchwepheshe obusha okuhlanganisa ikhompuyutha yamafu, ukuqashelwa kwenkulumo, ukuhlaziya, kanye ne-AI okuhambisana nokwanda kwesidingo solwazi lwamakhasimende olwandisiwe. Izinhlobonhlobo zezimboni eziqondile ezihlanganisa ukunakekelwa kwezempilo, ezokuxhumana, kanye nokudayisa zitshala imali emakethe yesofthiwe yesikhungo sokuxhumana saseLatin America ukuletha ulwazi lokuxhumana lwe-omnichannel kumakhasimende ayo. Ukwamukelwa kwezikhungo zokuxhumana ezisekelwe emafini kulesi sifunda kusesesigabeni esisanda kuzalwa futhi intuthuko enkulu ibonakala kakhulu e-Argentina, Brazil, Mexico, Chile, nasePeru. Ukwamukelwa kwayo kulindeleke ukuthi kukhule esikhathini sokubikezela, ikakhulukazi ezifundeni zaseColombia naseCosta Rica, okuqhubekisela phambili ukukhula kwemakethe yesoftware yesikhungo sokuxhumana.
Isicelo sokwenza ngokwezifiso @ https://www.decresearch.com/roc/2972
I-Avaya, i-Cisco, i-Five9, i-Huawei Technologies, i-BT, ne-8×8 iphakathi kwabathengisi abavelele emakethe yesofthiwe yesikhungo sokuxhumana. Abanye abadlali ababonakalayo bahlanganisa i-Ameyo, i-Enghouse Interactive, i-Aspect Software, i-Fenero, i-Genesys, i-Mitel, i-NEC, i-Nice, i-Nixxis, i-Oracle, i-Ring Central, i-Solgari, i-Unify, i-Verizon, ne-Vocalcom. Ukuhlanganiswa nokutholwa kungamaqhinga amakhulu asetshenziswa abadlali ukuze bathole isabelo semakethe esiqhudelanayo. Isibonelo, ngoSepthemba 2018, i-Twilio yathola inkampani yesofthiwe yesikhungo sokuxhumana i-Ytica okuhloswe ngayo ukukhulisa isikhundla sayo emakethe enenzuzo enkulu.
Uhlu Lokuphakathi (ToC) lombiko:
Isahluko 3. Xhumana Nemininingwane Yemakethe Yesoftware Yesikhungo
3.1. Isingeniso
3.2. Ukuhlukaniswa kwemboni
3.3. Isimo semboni, 2013-2024
3.4. Xhumana nesikhungo sokuhlaziya isofthiwe ye-ecosystem
3.4.1. Xhumana nabahlinzeki besofthiwe besikhungo
3.4.2. Xhumana nabahlinzeki besikhungo
3.4.3. Izihlanganisi zezingxenye zesikhungo sokuxhumana
3.4.4. Abasabalalisi
3.4.5. Abasebenzisi bokugcina
3.5. Ukuhlaziywa kwesakhiwo sesofthiwe yesikhungo sokuxhumana
3.6. Ukuvela kwesoftware yesikhungo sokuxhumana
3.7. Umkhakha wezobuchwepheshe nemisha emisha
3.7.1. I-Artificial Intelligence (AI) nokufunda komshini
3.7.2. Ubuchwepheshe obusekelwe emafini
3.7.3. Idatha enkulu nezibalo zokubikezela
3.8. I-landscape elawulayo
3.8.1. I-European Contact Center Standard (ECCS)
3.8.2. I-General Data Protection Regulation (GDPR)
3.8.3. I-Financial Industry Regulatory Authority (FINRA)
3.8.4. I-Payment Card Industry Data Standard Standard (PCI DSS)
3.8.5. Umthetho Wokuphathwa Komshwalense Wezempilo Nokuziphendulela (HIPAA)
3.8.6. Umthetho Wokuthengisa Ngocingo (TSR)
3.8.7. I-California Online Privacy Protection Act (CalOPPA)
3.9. Imboni yomthelela wamandla
3.9.1. Abashayeli bokukhula
3.9.1.1. Isidingo esikhulayo sokuzenzakalela kwezixazululo zesikhungo sokuxhumana
3.9.1.2. Ukuvela kokuxhumana kwama-omnichannel
3.9.1.3. Ukwandisa ukwamukelwa kwenkundla yezokuxhumana ngamakhasimende
3.9.1.4. Ukuthuthuka kubuchwepheshe bakamuva kufaka phakathi i-IoT ne-AI
3.9.1.5. Ukwamukelwa okwandayo kwezixazululo zesikhungo sokuxhumana esisekelwe emafini
3.9.2. Izingibe Nezinselele Zemboni
3.9.2.1. Ukutshalwa kwezimali kokuqala okuphezulu kanye nokuhlanganiswa okuyinkimbinkimbi
3.9.2.2. Ukungasebenzi kahle kokufinyelela ukulungiswa kwekholi yokuqala ephansi kanye nesivinini esimaphakathi sokuphendula esithuthukisiwe
3.10. Ukuhlaziywa kwePorter
3.10.1. Usongo lwabangeneli abasha
3.10.2. Usongo lwabangena esikhundleni
3.10.3. Amandla okuxoxisana omthengi
3.10.4. Amandla okuxoxisana omphakeli
3.10.5. Umbango wemboni
3.11. Ukuhlaziywa kwe-PESTEL
3.12. Ukuhlaziywa okungaba khona
Isahluko 4. I-Competitive Landscape, 2017
4.1. Isingeniso
4.2. Ukuhlaziywa kokuncintisana kwabadlali bemakethe ababalulekile
4.2.1. I-Avaya
4.2.2.Cisco
4.2.3. Ezinhlanu9
4.2.4. IHuawei Technologies
4.2.5. 8 × 8
4.3. Ukuhlaziywa kokuncintisana kwabanye abathengisi abavelele
4.3.1. I-Fenero
4.3.2. Nixxis
4.3.3. USolgari
4.3.4. Top Down Systems
Dlulisa amehlo kuhlu lokuqukethwe okuphelele (ToC) kwalo mbiko wocwaningo @ https://www.decresearch.com/toc/detail/contact-center-software-market
Lokhu okuqukethwe kushicilelwe yinkampani ye-Global Market Insights, Inc. UMnyango Wezindaba WiredRelease awuzange ubambe iqhaza ekwenziweni kwalokhu okuqukethwe. Ngemibuzo yesevisi yokukhishwa kwabezindaba, sicela usifinyelele ku- [i-imeyili ivikelwe].
