Omunye wabanikazi bamahhotela/onjiniyela abakhulu besikhathi sethu, u-John Q. Hammons wakha izindawo zamahhotela ezingama-200 ezifundazweni ezingu-40. Kodwa izibalo nje zifihla ingqikithi yamasu okuthuthuka akhethekile kaMnu. Hammons. Uzidelile izifundo ezijwayelekile zokuthi kungenzeka yini lapho ehlola izindawo ezingase zibe khona zokuthuthukiswa kwamahhotela futhi esikhundleni salokho wathembela kokwakhe ulwazi, ulwazi kanye nengqondo.

Nakhu okunye okucatshangwa ngu-John Q. Hammons ngokuba unjiniyela wamahhotela okhethekile:

Hlanganyela Ngokushintsha: Yiba Nohlelo Lokusebenza. Abantu abami bacabange ukuthi kusho ukuthini ushintsho. Yilokho into emayelana nempumelelo. Kumele ubuke ushintsho kubantu, ushintshe imikhuba, ushintshe isitayela, ushintshe isifiso, ushintshe kukho konke. Kwenzeka zonke izinsuku, futhi akekho ocabanga ngakho. Ngiyavuma.
Phila ngomthetho we-Bedrock. Abasawenzi umhlaba, ngakho-ke uma uhlala kuwo isikhathi eside ngokwanele, uzozuza inzuzo, ngokuwuthengisa noma ngokuwuthuthukisa.
Zibophezele Kukhwalithi Nasendaweni. Ngasekupheleni kwawo-'80s nasekuqaleni kwawo-'90s lapho amabhange evala, ngatshela abaphathi bethu bezifunda, sizohlala ebhizinisini elisezingeni eliphezulu. Ngathi ngisithathile isinqumo sokuthi kuyeza usuku lapho kuzoba nesabelomali esiningi kakhulu ongeke ukholwe. Intengo yokungena iphansi, futhi akudingekile ukuba uhlakaniphe kakhulu ukuze wenze amakamelo angama-50 noma ayi-100. Ngeke siye lapho. Sizohlangana namakolishi, amanyuvesi kanye nezikhulu zezifundazwe. Sizongena ezimakethe eziqinile, futhi sizokwakha amahhotela asezingeni eliphezulu.
Gcina Izwi Lakho. Isithunzi sami singivumela ukuthi ngenze amadili okungekho omunye umuntu ongawenza, ngokuqinisekile hhayi ngokuxhawulana. Ngihlala ngiphila kulokho engithi ngizokwenza… nokunye okwengeziwe. Uma ungakwenzi okushoyo, izwi lalokho lizohamba izwe lonke. Angikaze ngibe nalolo hlobo lwedumela, futhi angisoze ngaba nalo.
Nika emuva. Uma ukwazi ukuphumelela ngokwezimali empilweni, kufanele wabelane, futhi yilokho engikwenzile.
Qhubekela Phambili Ezikhathini Ezinhle Noma Ezimbi. Noma ngabe umnotho wenzani, noma ngabe izimo zinjani, qhubekela phambili. Ngike ngamelana nezivunguvungu eziningi, kodwa ngihlala nginethemba. Okuhlangenwe nakho kungifundise ukuthi ngizonqoba, kungakhathaliseki ukuthi isiphi isiphetho esingilahlekelayo.

John Q. Hammons

UHammons waqala umsebenzi wakhe wokuthuthuka ngokwakha izindlu zomakadebona beMpi Yezwe II eSpringfield, eMissouri. Lapho ikhomishana yokuhlela idolobha yenqaba ukugunyaza isikhungo sokuthenga esisezingeni eliphezulu, uHammons waya eCalifornia lapho ebona khona Izindlu Zomgwaqo Ezinkulu zikaDel Webb: umqondo wehhotela lemoto yokuphayona owawulandela Umzila 66. Lapho uHammons ebuyela ekhaya, wathintana neMemphis engaziwa, uTenn. Umakhi ogama lakhe linguKemmons Wilson owayenza umqondo ofanayo obizwa ngeHoliday Inns. U-Hammons wenza ubambiswano nosonkontileka osebenza ngamapayipi u-Roy E. Winegardner futhi ngo-1958 waba ngomunye wabanikazi bokuqala be-Holiday Inn. Ngesikhathi sokubambisana kwabo, i-Winegardner & Hammons yakha ama-Holiday Inns angama-67, cishe u-10% wesistimu iyonke. Lokhu kuthuthukiswa kwaqondana nokwakhiwa kwe-Interstate Highway System lapho uMongameli uDwight D. Eisenhower esayina i-Federal-Aid Highway Act ka-1956: uhlelo lweminyaka engu-13 olwaluzodla amaRandi ayizigidi eziyizinkulungwane ezingu-25, oluxhaswe ngamaphesenti angu-90 nguhulumeni wobumbano.

UHammons uchazwe ngamazwi akhe, izikhathi ezimbili ezichazayo zokuphila kwakhe:

Ukuchaza Isikhathi No. 1: “Ngo-1969, umoya wami webhizinisi wagcina uholele ekutheni ngisungule inkampani yami, iJohn Q. Hammons Hotels. Nakuba i-Holiday Inn ingisizile ukuba ngibe yimpumelelo enkulu, ngishintshe amagiya ngemva kokubona amahhotela ezomnotho eqhamuka eduze kwamanye. Kwakudingeka siqeqeshe, ngakho sagxila emakethe esezingeni eliphezulu, ngokuyinhloko sakha amahhotela e-Embassy Suites namahhotela akwaMarriott anezindawo zomhlangano. Sinqume ukwakha amahhotela ekhwalithi adlula lokho obekulindelwe amakhasimende. Awekho amahhotela ethu afanayo futhi sisebenzisa ama-atrium, izici zamanzi nobuciko bendawo ukuze sakhe ubuntu. Futhi silwela ukweqa izindinganiso zomkhiqizo ehhotela ngalinye, njengokukhulisa amaphasishi abe amafidi ayisikhombisa nokusebenzisa amasistimu okuhlola ama-pod. Uma uyakha kahle, ukuthole ngendlela efanele futhi unikeze amakhasimende lokho akufunayo, azothenga. Indlela engcono kakhulu yokuthengisa ukuvumela omunye umuntu ukuthi athenge.”

Ukuchaza Isikhathi No. 2: “Ngemuva kuka-9/11 ukuthuthukiswa kwamahhotela kuma kungazelelwe. Izinkampani zesaba kakhulu ukuqhubekela phambili. Ngenkathi wonke umuntu emile, saqhubekela phambili. Inzuzo yokuqhubeka nokwakha amahhotela kwaba ukutholakala kwezinto zokwakha kanye nomsebenzi. Besazi ukuthi umnotho uzosimama futhi abantu bazoqala ukuhamba kakhulu. Amahhotela ethu kwakudingeka alungele ukubamukela. Sakhe futhi savula amahhotela angu-16 kusukela ngo-9/11, futhi leso sinqumo besifaneleka kakhulu. Muva nje izindleko zikasimende nensimbi zivutha, zikhuphuke ngo-25%. Ngokwakha amahhotela ngesikhathi esingaqinisekile, inkampani yethu yonge ama-US$80 wezigidi. Noma ngabe umnotho wenzani, noma ngabe izimo zinjani, qhubekela phambili.

Ngikwenze ibhizinisi lami lempilo yonke ukuthola izimakethe nokuthuthukisa amahhotela asezingeni eliphezulu. Kusukela ngo-1958, sakhe amahhotela angama-200 ukusuka phansi kuya phezulu. Endleleni, asikaze sikhohlwe ukubuyisela emadolobheni asisiza ukuba siphumelele. Sifunde nokuthi kumele ungesabi ukuze uphumelele.”

Iseluleko sokuqala sika-Hammons sasiwukuthi “awusoze wakha ngaphandle kwemakethe… Wonke umuntu uthi 'indawo, indawo, indawo'. Kodwa akulona iqiniso. Kuyimakethe, imakethe, imakethe. Engikwenzayo wukuhamba (izwe lonke) ngibheke lezo zindawo lapho imboni izitholele khona indawo yayosebenza.” Ama-Hammon awakaze akhelwe ezindaweni eziyinhloko. Wakhetha izimakethe zesibili nezemfundo ephakeme lapho izinkampani ezinkulu zinamahhovisi ezifunda noma izimboni kanye namadolobha amanyuvesi nezinhloko-dolobha zombuso. Ngenkathi u-Hammons nephini lakhe eliphezulu uScott Tarwater begibela indiza yangasese yakwa-Hammons, babebheke ukuhlangana kwemigwaqo emikhulu ephakathi kwezifundazwe, izikhungo zezokuthutha, izitimela zesitimela, amanyuvesi nezinhloko-dolobha zombuso. Babengadingi ukuba phakathi nesenzo esikhona; empeleni, bancamela ukuba sendaweni ezinzile nengasetshenziswa kancane. Lalela isu lika-Hammons: “Ngemva kokuwohloka (okuningi) komnotho, nginqume ukuthi ngizoya emanyuvesi nasezinhloko-dolobha, futhi uma ngingathola kokubili, (ngokwesibonelo) iMadison, iWisconsin noma iLincoln, Nebraska, unakho i-homerun. Ngoba uma kwehla umnotho, abantu basafunda futhi abasebenzi bakahulumeni basahola. Ngemuva kuka-9/11 bonke abadlali abakhulu abanamahhotela amakhulu ezikhumulweni zezindiza ezinkulu nasezikhungweni zedolobha bathathe igalelo elikhulu. Babengakwazi ukuzisiza. (Nakuba) besiphandle lapha emanyuvesi nasemadolobheni amakhulu nasemiphakathini eqinile yokulima/yezolimo.”

U-Hammons wayengakholelwa ezifundweni ezisemthethweni, ezingenziwa yinkampani yangaphandle. Lapho eqala umsebenzi wakhe wokuthuthukisa, u-Hammons wayeya emadolobheni ayokwenza owakhe uhlobo lokucwaninga okungenzeka. Lokho kwakusho ukukhuluma nobellman, abashayeli bamatekisi, bonke osomabhizinisi bendawo. Wathembela ekwahluleleni kwakhe siqu kanye nemibono yabaphathi bakhe abaphezulu. IMeya uSusan Narvais waseSan Marcos, eTexas uthe “Amadolobha amaningi azothi, “Letha kimi ucwaningo lwakho lokufaneleka.' Kodwa uMnu. Hammons uwucwaningo lokuthi kungenzeka yini ukuhambahamba. Uyazethemba izahlulelo zakhe ngokubheka nje indaba yakhe yokuphila kanye nokutuswa akutholayo.” UHammons unikeze lesi sifaniso esilandelayo: “Isiqhingi saseMackinac sineThe Grand. I-Colorado Springs ine-Broadmoor. Ngangazi ukuthi izwe laseBranson Lake lizoba okuthile. "

Ingabe uHammons wayeqinisile? Cabanga nje ngalokhu okulandelayo:

Itholakala enhliziyweni yezintaba ze-Ozark ogwini lweLake Taneycomo, iBranson iyindawo ethandwa izivakashi, edume ngamathiyetha amaningi omculo aphilayo, amakilabhu nezinye izindawo zokuzijabulisa, kanye nomlando wedolobha nobuhle bemvelo obuzungezile.
Abantu abayizigidi ezingu-7 bangena eBranson unyaka ngamunye ukuze bathamele amatiyetha angu-50 kanye nemibukiso ebukhoma edolobheni
Khohlwa iLas Vegas kanye nesifunda setiyetha saseNew York. I-acre ye-acre, i-Branson iyisikhungo sokuzijabulisa esibukhoma sesizwe.
I-Branson iyi-mecca yabavakashi eyizigidi eziyizinkulungwane ezingu-1.7, indawo yokuqala yabaqeqeshi bezimoto e-US

Ihhotela elingcono kakhulu e-Branson yi-Hammon's Chateau on the Lake Resort Spa & Convention Centre, ihhotela lezinkanyezi ezi-4, elinamagumbi angu-301 elinezinyawo ezingu-46, isihlahla esingu-$85,000 ku-atrium yayo. Indawo yayo yokusebenza ihlanganisa i-Great Hall engu-32,000 square foot, amagumbi okuhlangana ayishumi nesithupha, amagumbi okudlela ezinkampani amathathu kanye nethiyetha enezihlalo ezingu-51. I-Chateau ine-marina esebenza ngokugcwele enakho konke kusukela kuma-jet skis kuya ezikebheni zokushwiba, i-scuba diving, ukudoba neminye imidlalo yasemanzini. I-Spa Chateau kanokusho engu-14,000 square foot Spa iqukethe amagumbi okwelapha angu-10 anamathebula okubhucunga asebenza nge-hydraulic.

UHammons wakha ihhotela elingcono nelikhudlwana kunelilindelwe umphakathi futhi kunesidingo senkampani yama-franchise. Uthe, “Bengilokhu ngisindile ngoba ngikholelwa eqophelweni eliphezulu. Kuleyo ngqungquthela yomphathi lapho ngatshela khona abantu bakithi ukuthi ngihlose ukuhlala ebhizinisini elisezingeni eliphezulu, ngabatshela ukuthi ngizobeka indawo yokuhlangana emahhotela ethu. Nokuthi indawo yomhlangano izoba nkulu, ibe ngamafidi-skwele ayi-10, 15 noma ngisho nezi-40,000, ngoba leyo inqubomgomo yethu yomshwalense. Ngangazi ukuthi izitayela zemihlangano emikhulu njengaseChicago, eNew York, eMiami, eSan Francisco naseLos Angeles, Seattle, njll., zazizoba yinto yesikhathi esidlule ngoba awukwazi ukukhokhela ukufika lapho. Ngazile. Ngakubona lokho kuyeza. Yingakho ngangifuna ukuya esifundeni lapho engangingaba khona esikhundleni esiphezulu. ….Gcina izakhiwo zakho ziphezulu futhi ukhuphule izinga. Beka leyo ndawo yomhlangano lapho futhi usengaba sebhizinisini ukuba nemihlangano yakho nezinto ezinjalo,” kusho uHammons.

Ukudalula

Ukulungiselela ukubhalwa kwencwadi yami ethi, “Great American Hoteliers: Pioneers of the Hotel Industry” (AuthorHouse 2009), ngavakashela e-Springfield, eMissouri naseBranson, eMissouri kusukela ngomhlaka-11-13 kuJulayi 2006 ukuyoxoxisana no-John Q. Hammons; Scott Tarwater, IPhini likaMongameli Omkhulu; Steve Minton, IPhini likaMongameli Omkhulu; U-Cheryl McGee, uMqondisi Webhizinisi Lezokukhangisa; UJohn Fulton, iPhini likaMongameli/Umklamo kanye noStephen Marshall, iPhini likaMongameli kanye noMphathi Jikelele, e-Chateau eLake Resort, eBranson, eMissouri.

I-“Green Book” Iwina Umklomelo We-Academy Wesithombe Esingcono Kakhulu

Umlando wami wehhotela No. 192, “The Negro Motorist Green Book”, washicilelwa ngoFebhuwari 28, 2018. Yayixoxa indaba yochungechunge lwemihlahlandlela efana ne-AAA yabahambi abamnyama eyanyatheliswa kusukela ngo-1936 kuya ku-1966. Ifake ohlwini lwamahhotela, amamotela, iziteshi, izindlu zokuhlala, izindawo zokudlela, izitolo zobuhle nezokugunda ezazinobungane kubantu base-Afrika baseMelika. Ifilimu ethi "Green Book" ixoxa indaba kaDon Shirley, umdlali wopiyano waseJamaican-American kanye nomshayeli wakhe omhlophe, uFrank "Tony Lip" Vallelonga owaqala uhambo lwekhonsathi lwango-1962 e-Deep South ehlukanisiwe. Ifilimu inhle kakhulu futhi ifanele ukubonwa.

Umbhali, uStanley Turkel, yisiphathimandla nomxhumanisi ohlonishwayo embonini yehhotela. Usebenzisa ihhotela lakhe, ukungenisa izihambi kanye nemikhuba yokubonisana egxile ekuphathweni kwempahla, ekucwaningweni kwamabhuku kokusebenza nokusebenza kwezivumelwano zokukhushulwa kwamahhotela nezabelo zokuxhaswa kwamacala. Amakhasimende angabanikazi bamahhotela, abatshalizimali, nezikhungo ezibolekisa ngemali.

Ukuqedwa Kwencwadi Entsha Yehhotela

Inesihloko esithi “Great American Hotel Architects” futhi ilandisa izindaba ezimnandi zikaWarren & Wetmore, uHenry J. Hardenbergh, uSchutze & Weaver, uMary Colter, uBruce Price, uMulliken noMoeller, uMcKim, uMead & White, uCarrere & Hastings, uJulia Morgan , Emery Roth futhi Trowbridge & Livingston.
Ezinye Izincwadi Ezishicilelwe: