I-HONG KONG – Ngasekuqaleni kwalo nyaka, i-Mandarin Oriental ithole ukuhlaselwa okuwuhlelo olungayilungele ikhompuyutha kumasistimu ethu wamakhadi esikweletu kumahhotela ethu amaningi abhalwe ngezansi. Ngenxa yalokho, sikhiphe isitatimende esisesidlangalaleni kuwebhusayithi yethu ukuze sazise izivakashi ngokuhlaselwa ukuze zithathe izinyathelo ezisheshayo zokuqapha umsebenzi wazo wamakhadi esikweletu. Siphinde saxhumana ngokushesha nabezomthetho, ochwepheshe be-cyber-forensic, nezinkampani ezifanele zamakhadi esikweletu ukuze sihlanganise imizamo yophenyo futhi sithathe izinyathelo ezengeziwe zokusiza izivakashi zethu. Ngemva kophenyo olunzulu, manje sesazi kabanzi mayelana nesigameko futhi sazisa izivakashi ezithintekile. Sisungule isikhungo sezingcingo esilungele ukubhekana nanoma yimiphi imibuzo izivakashi zethu ezingaba nayo mayelana nokwephulwa kwemithetho. Siyaxolisa ngokuthi lesi sigameko senzeke futhi siyaxolisa nganoma yikuphi ukuphazamiseka esingase sikubangele. Sikubheka njengento ebaluleke kakhulu ukuphepha nokuvikeleka kwezivakashi zethu kanye nolwazi lwazo lomuntu siqu, futhi ukwethemba izivakashi zethu ezikubeka kithi kuhlala kuyinto ebaluleke kakhulu.
Ophenyweni lwethu, kubonakala sengathi isigebengu sisebenzise uhlelo olungayilungele ikhompuyutha ukuthola ukufinyelela kumasistimu athile wamakhadi esikweletu kumahhotela amaningana aseMandarin Oriental. Sikholelwa ukuthi lesi sigebengu sisebenzise uhlelo olungayilungele ikhompuyutha ukuze sithole amagama nezinombolo zekhadi lesikweletu lezihambeli ezisebenzise ikhadi lesikweletu endaweni yokudlela, yesiphuzo, i-spa, amagumbi ezivakashi, noma eminye imikhiqizo namasevisi ezindaweni ezilandelayo ze-Mandarin Oriental phakathi nalezi zikhathi; Nokho, asikabutholi ubufakazi bokutholwa noma ukusetshenziswa kabi kwezinombolo zephinikhodi yekhadi lesikweletu noma amakhodi okuphepha, nanoma iyiphi enye idatha yomuntu siqu yesivakashi:
Mandarin Oriental, Boston phakathi kukaJuni 18, 2014 noMashi 12, 2015
Mandarin Oriental, Geneva phakathi kukaJuni 18, 2014 noMashi 3, 2015
Mandarin Oriental, Hong Kong phakathi kukaJuni 18, 2014 noFebruwari 10, 2015
I-Mandarin Oriental Hyde Park, eLondon phakathi kukaJuni 18, 2014 noMashi 5, 2015
Mandarin Oriental, Las Vegas phakathi kukaJuni 18, 2014 no-Okthoba 16, 2014
Mandarin Oriental, Miami phakathi kukaJuni 18, 2014 noMashi 3, 2015
Mandarin Oriental, New York phakathi kukaJuni 18, 2014 noJanuwari 18, 2015
Mandarin Oriental, San Francisco phakathi kukaJuni 18, 2014 noFebruwari 14, 2015
Mandarin Oriental, Washington DC phakathi kukaJuni 18, 2014 noJanuwari 20, 2015
I-Landmark Mandarin Oriental, e-Hong Kong phakathi kukaJuni 18, 2014 noFebruwari 3, 2015
Kusukela satshelwa okokuqala ngalokhu kuhlasela, besiphenya lesi sigameko emazweni nezakhiwo eziningi, futhi sisebenza ngokubambisana nabezomthetho nezinkampani zamakhadi esikweletu. Sibeke isikhathi lesi saziso ukuze sigweme ukuphazamisa noma ukuvimbela uphenyo lwabo ngesikhathi esisodwa. Siphinde sathatha izinyathelo ezibanzi zokuqinisekisa ukuthi uhlelo olungayilungele ikhompuyutha lususiwe nokuthi isigebengu asisekho kumasistimu ethu.
Kwezinye izimo, inkampani yekhadi lesikweletu kungenzeka ukuthi isivele ilishintshile ikhadi lesikweletu okungenzeka lithinteke uma ithola ukuthi isivakashi sisengozini. Sikhuthaza izihambeli ezingase zithinteke ukuthi zihlale ziqaphile izehlakalo zokukhwabanisa nokwebiwa komazisi, futhi zibuyekeze futhi ziqaphe njalo izitatimende ezifanele zama-akhawunti nemibiko yezikweletu ukuze siqinisekise ukuthi ulwazi oluqukethwe kuzo lunembile. Uma kutholwa noma yiziphi izinkokhiso ezingagunyaziwe ekhadini lesikweletu noma ledebhithi, izivakashi kufanele zixhumane nomkhiphi wekhadi lazo. Uma kukhona okubonwayo okungalungile emibikweni yezikweletu, izihambeli kufanele zithinte i-ejensi yokubika ngezikweletu. Izehlakalo ezisolwayo zokwebiwa komazisi kufanele zibikwe kwabezomthetho wendawo. Ngisho noma zingekho izimpawu zokukhwabanisa ezitholakala emibikweni noma ezitatimendeni ze-akhawunti, ochwepheshe bezokuphepha baphakamisa ukuthi imibiko yezikweletu kanye nezitatimende ze-akhawunti kufanele zihlolwe ngezikhathi ezithile.
KWABAHLALI BASE-UNITED STATES
Isexwayiso sokukhwabanisa
Abantu abakholelwa ukuthi bangathinteka kulesi sigameko bangase bakhethe ukubeka isexwayiso sokukhwabanisa nezinkampani ezinkulu ezibika ngezikweletu kumafayela abo esikweletu. Imininingwane yabo yokuxhumana imi kanje:
I-Equifax Equifax Information Services LLC
I-PO Box 105069
I-Atlanta, GA 30348-5069 800-525-6285 www.equifax.com
Ukubikwa Kokukhwabanisa Kwe-Experian
I-PO Box 9554
Allen, Texas 75013 888-397-3742 www.experian.com
I-TransUnion TransUnion LLC
I-PO Box 6790
I-Fullerton, California 92834-6790 800-680-7289 www.transunion.com
Isexwayiso sokukhwabanisa sithatha izinsuku ezingu-90, futhi sidinga abangaba abakweletwayo ukuthi basebenzise "izinqubomgomo nezinqubo eziphusile" ukuze baqinisekise ubunikazi babo ngaphambi kokukhipha isikweletu egameni labo (ngokushesha nje lapho i-ejensi eyodwa yaziswa, abanye bayaziswa ukuze babeke nezixwayiso zokukhwabanisa). Abantu bangaphinda bacele lezi zikhungo ukuthi zibanikeze ikhophi yombiko wabo wesikweletu. Isexwayiso sokukhwabanisa singagcinwa sisendaweni ezinkampanini ezibika ngezikweletu ngokushaya futhi ngemva kwezinsuku ezingu-90.
Ukuphepha kufriza
Abantu bangaphinda bacele lezi zinkampani ezibika ngezikweletu ukuthi zimise ukuphepha embikweni wabo wesikweletu. Ukumiswa kwezokuphepha kuvimbela i-ejensi ebika ngezikweletu ukuthi ikhiphe noma yiluphi ulwazi oluvela embikweni wezikweletu womuntu ngaphandle kokugunyazwa okubhaliwe. Ukubeka imingcele yokuphepha embikweni wesikweletu kungase kubambezele, kuphazamise, noma kuvimbele ukugunyazwa okufika ngesikhathi kwanoma yiziphi izicelo ezivela kumuntu othintekayo. Lokhu kungase kuhlanganise izicelo zemalimboleko entsha, isikweletu, izikweletu, ukuqashwa, izindlu noma ezinye izinsiza. Uma abantu befuna ukuthi kumiswe ukuphepha ku-akhawunti yabo, kufanele benze isicelo ngokubhala ngeposi eqinisekisiwe ezikhungweni zokubika. Izikhungo ezibikayo zizocela ulwazi oluthile lomuntu siqu, oluzohluka kuye ngokuthi umuntu uhlala kuphi kanye ne-ejensi yokubika ngezikweletu. Ngokuvamile kuhlanganisa igama, inombolo yokuphepha komphakathi, idethi yokuzalwa, namakheli amanje nawangaphambili (nobufakazi balokho), kanye nekhophi kamazisi okhishwe uhulumeni.
Izindleko zokubeka, ukuphakamisa okwesikhashana, noma ukuphakamisa unaphakade ukubanjwa kwekhredithi kuyehluka ngokwezifunda. Ngokuvamile, izinhlangano ezibika ngezikweletu zizokhokhisa u-$5.00 noma u-$10.00. Kodwa-ke, uma umuntu eyisisulu sokuntshontshwa komazisi futhi enekhophi yombiko osemthethweni wophenyo noma wesigameko, noma isikhalazo nesikhungo somthetho, ezifundazweni eziningi kumahhala. Abantu ngabanye banelungelo lombiko wamaphoyisa ngaphansi kwemithetho ethile yombuso.
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- We believe this hacker may have used the malware to acquire the names and credit card numbers of guests who used a credit card for dining, beverage, spa, guest rooms, or other products and services at the following Mandarin Oriental properties during these time periods.
- We encourage potentially affected guests to remain vigilant for instances of fraud and identity theft, and to regularly review and monitor relevant account statements and credit reports to ensure the information contained in them is accurate.
- In response, we issued a public statement on our website to alert guests to the attack so they could take proactive measures to monitor their credit card activity.
