Funda iSingapore Airlines CEO Heartfelt Apology and Gift for Elite Members

UGoh Choon Phong uyiChief Executive Officer ye Singapore Airlines kanye neSingapore Airlines Cargo. Waqokwa waba yi-CEO yenkampani yezindiza ngomhlaka 3 Septhemba 2010. Ngaphambi kokuqokwa kwakhe, wasebenzela iqembu le-SIA iminyaka engaphezu kwengu-20 emisebenzini yezindiza eChina naseScandinavia.
ISingapore Airlines iyilungu leStar Alliance futhi yaziwa noma kuphi emhlabeni njengenye yezinkampani eziphezulu zezindiza.

Ukuphazanyiswa kwezindiza ngenxa yeCoronavirus kuthathe umhlaba futhi akuzange kugweme iSingapore neSingapore Airlines. Namuhla i-CEO uGoh Choon Phong ukhulume nawo wonke amakhasimende e-SIA ngalokhu kuxolisa okusuka enhliziyweni kanye nombono ngekusasa

Umlayezo wakhe uthi:

Ikhasimende Elibaluleke Kakhulu,

Ngiyethemba wena nabathandekayo bakho niphilile kulezi zikhathi ezingavamile.

Bambalwa, uma bekhona, bethu abebengacabanga ubhadane lomhlaba wonke olufana nalolu njengoba amazwe ngamazwe evimbela ukuhamba kwamazwe omhlaba ngenxa yokuqubuka kwegciwane. Ngenkathi izinyathelo zokuqukatha i-COVID-19 zithathwe ngombono wezempilo yomphakathi, zikhubaze imboni yezindiza futhi zasethula eSingapore Airlines ngenselelo enkulu kakhulu emlandweni wethu.

Amakhasimende ethu kanye nabasebenzi bahlala beza kuqala kithi. Lo mthetho-mgomo waqondisa izinqumo zethu eziningi ezinyangeni ezimbili ezedlule njengoba sasiphendula izinga elandayo lomhlaba jikelele lokuqubuka kwalesi sifo, kanye nenani elikhulayo lokuvalwa kwemingcele okunciphise ukuhamba ngendiza.

Siyazi ukuthi uyasethemba ukuthi sizokuletha isipiliyoni sokundiza esiphephile kanye nemvelo engaphansi. Kungakho siguqule insiza yethu endizeni ukunciphisa ubungozi kumakhasimende ethu kanye nabasebenzi ngenkathi sisemoyeni futhi sandisa inqubo yethu yokuhlanza nokubulala amagciwane ezindizeni nasezikhungweni zethu zomhlaba njengama-lounges eSilverKris.

Noma sanciphisa ukusebenza kwethu ngenxa yokuvalwa kwemingcele, saqonda ukuthi iningi lenu nabathandekayo benu kudingeka nibuyele emakhaya ngokushesha okukhulu. Futhi usethembe ukuthi uzokwenza lokho kwenzeke. Kungakho, ngaphandle kokuwohloka okusheshayo komnotho osebenzayo, saphikelela senzela izinsizakalo emadolobheni amakhulu isikhathi eside ngangokunokwenzeka.

Sithole amanothi amaningi akhuthazayo avela kumakhasimende ethu emasontweni ambalwa edlule. Ngiyabonga, amazwi akho afudumele okwazisa asho lukhulu kithi ngalesi sikhathi esinzima.

Ngasikhathi sinye, siyazi futhi ukuthi iningi lenu lithintwe kabi ukukhanselwa kwendiza enkulu. Ngiyaxolisa kakhulu ngalokhu.

Amaqembu ethu athole umthamo wezingcingo ongakaze ubonwe, imiyalezo, nama-imeyili emasontweni ambalwa edlule. Ngenkathi sikhuphula amandla okuphatha ezindaweni zethu zokuhlinzeka ngamakhasimende, imisebenzi embalwa yezikhungo zethu zokuxhumana zaphesheya yaphazanyiswa yimigoqo ebekwe nguhulumeni. Ngenxa yalokhu, siyazi ukuthi kungenzeka ukuthi sikubangele ukukhungatheka nokukhathazeka okukhulu. Siyakwazisa ukubekezela kwakho nokuqonda kwakho njengoba senza konke okusemandleni ukuxhasa izidingo zakho, futhi sikuphendule ngokushesha okukhulu.

Ngenxa yokungaqiniseki phakathi kokuqubuka kwe-COVID-19, inani lengxenye engasetshenziswanga yamathikithi akho lizogcinwa njengezikweletu zendiza lapho indiza yakho ikhanseliwe noma uma ungathanda ukuhlehlisa uhambo lwakho. Ungasebenzisa lawo makhredithi ukwenza ukubhuka okusha nganoma yisiphi isikhathi kusuka manje kuze kube ngumhla zingama-31 kuNdasa wezi-2021. Sicela uxhumane nathi lapha lapho uqinisa izinhlelo zakho ezintsha zokuhamba.

Ngithanda nokwabelana ukuthi sizovuselela ngokuzenzakalela zonke izikhundla zobulungu beKrisFlyer Elite nePPS Club ezinye izinyanga eziyi-12 ekupheleni konyaka wobulungu babo. Lokhu kusebenza kubo bonke ubulungu obuphelelwa yisikhathi kusuka ngoMashi 2020 kuya kuFebhuwari 2021. Ukusebenza kwanoma yikuphi ukuphelelwa yisikhathi kwe-PPS ne-Elite Gold Rewards nakho kuzonwetshwa kuze kube ngumhla zingama-31 kuNdasa wezi-2021.

Lesi yisibonakaliso esincane sokubonga ukwethembeka nokusekelwa kwakho, esikazisa kakhulu njengoba sisebenza kanzima ukubhekana nalokhu kubheduka.

Sekuyiminyaka engaphezu kwengu-70, i-SIA isethe indinganiso yemikhiqizo nezindiza embonini yezindiza. Akukacaci ukuthi ukuqubuka kweCovid-19 kuzolawulwa nini. Kepha uma kwenzeka, ungaqiniseka ukuthi sizobe sesikulungele ukukwamukela futhi bese siletha, futhi, insizakalo ehlukile obuyilindele futhi uyijwayele.

Kuze kube yileso sikhathi, sicela uhlale uphephile futhi unempilo.

Ozithobayo,
IGoh Choon Phong
CEO, Singapore Airlines