The 26^th I-Las Vegas International Tourism Tourism Conference eminyakeni engama-27 yaphothulwa ngesonto eledlule. Ngonyaka ozayo umqondo omusha ngokuphelele wezingqungquthela zokuphepha kwezokuvakasha uyakhiwa.

Ubuso obusha ngo-2020 buzobonisa izikhathi ezishintshayo njengoba ukuphepha kwezokuvakasha kuqhubeka nokuba yinkinga emhlabeni jikelele.

Izibhelu zamasonto onke eParis kanye nokuhlasela kwakamuva kwamaphekula eSri Lanka kukhombisa futhi ukuthi izimboni zezokuvakasha nezokuvakasha zizwela kangakanani ezidingweni zokuphepha nokuphepha (S&S). Ochwepheshe ku-S&S baphikisana ngalezi zindaba ngemizwa enkulu hhayi phakathi kwabo kuphela kodwa futhi nozakwabo abavela kuzo zonke izici zomkhakha wezokuvakasha nezokuvakasha. Kancane kancane izingxenye eziningi zemboni yezokuvakasha zizwela kakhulu ekutheni zonke izinqumo ze-S&S ziyisinqumo sebhizinisi. Ngenxa yokuthi akuwona wonke umuntu ongakwazi ukuthamela ingqungquthela yezokuvakasha kumagazini we-Tidbits wale nyanga, sethula kini eminye yemibono ephathelene nezokuvakasha nokuvikeleka ethuthukiswe kule minyaka engamashumi amabili edlule.

Imibono etholakala ngezansi, ivela ezingqungqutheleni ezedlule futhi ihloselwe ukugqugquzela umcabango wokudala phakathi kwalabo abasebenza embonini yezokuvakasha. Lezi ziphakamiso azenzelwe ukuthi ziqonde ngqo indawo ethile noma ibhizinisi futhi azilona uhlu oluphelele lwezinkinga noma izixazululo. Uma ucabanga ngokuvikeleka kwendawo yakho yokuhlala, umphakathi noma ibhizinisi lezokuvakasha, cabangela eminye yale mibono:

-Chaza izinkinga. Isikhathi esiningi ochwepheshe bezokuvakasha nezokuhamba bakhungathekiswa yizinkinga ze-S&S kangangokuthi bayehluleka ukuchaza ukuthi yiziphi izinkinga eziyinhloko endaweni yabo noma ibhizinisi. Ezingqungqutheleni zezokuvakasha ezedlule ezinye zezinkinga ezinkulu zokuphepha nokuvikeleka izithunywa ezachazwa kwakuwukuthi: isidingo sokuvikela izivakashi hhayi nje ebugebengwini obubhekiswe kuzo kodwa nasezenzweni zobuphekula. Izihambeli zikhulume ngezindaba zokuphepha ezinjengalezi: ukuqubuka kwezifo ezithathelwanayo njenge-meningitis, izindlela zokuvikela izivakashi ezifweni ze-legionnaires nengculazi, izindlela zokuqinisekisa ukudla okumsulwa namanzi. Izikhulumi nezithunywa ezivela emhlabeni wonke ziyavumelana ukuthi ukuze ezokuvakasha zithuthuke, kufanele zidale amathuba okuvakasha lapho izinkinga ezinjengalezi: isifo sohudo ne-typhoid ziyeke ukusongela isivakashi. Izihambeli ziphinde zabona ukuthi imboni yezokuvakasha idinga ukulungiswa ukubhekana nezinhlekelele zemvelo ezifana nokuzamazama komhlaba nezikhukhula, kanye nezinkinga ezibangelwa abantu njengezingozi zomgwaqo nokuhluleka kwemishini. Kwaphakanyiswa ukuthi njengoba umhlaba uhlukahlukene kangaka, ukuthi ochwepheshe bezokuvakasha kufanele bachaze lezo zinkinga ezicindezela kakhulu isifunda sabo kanye/noma ibhizinisi futhi bathuthukise izindlela ezihambisana nesabelomali namasiko endawo.

-Thola izinkinga ezizoba nomthelela kwezokuvakasha/zokuvakasha zingene eshumini lesithathu leminyaka yekhulunyaka lamashumi amabili nanye. Akufanele kuxazululwe izinkinga zamanje kuphela kodwa kufanele uchwepheshe we-S&S alindele izinkinga okungenzeka azikenzeki. Isikhulumi seNgqungquthela edlule sihlonze ezinye zezinkinga ezingase zibe izinkinga zesikhathi esizayo. Isibonelo, eminyakeni edlule izikhulumi nezithunywa zikhulume ngesidingo sokuqinisekisa ubumfihlo bomthengi kuyilapho kugcinwa izinga elifanele lokuphepha nokuvikeleka, ukunquma ukuthi yimaphi amazinga engozi amukelekayo, ukuthuthukisa amazinga okuphepha nokuvikeleka kwamasiko ahlukene, kanye nokubonisa indlela umthelela wokuphepha nokuphepha kumphathi okhathazekile ngenzuzo. Udaba lobumfihlo bomuntu selubaluleke kakhulu esikhathini sokwephulwa kwe-inthanethi kanye nokwebiwa kobunikazi.

– Xhumanisa izindaba zokuphepha nokuvikeleka endaweni ekhethwa abahambi. Ukuze kuboniswe ukubaluleka kwe-S&S kwangempela, ochwepheshe be-S&S badinga ukukhombisa ukuthi izindaba zokuphepha nokuvikeleka zinethonya kanjani ekukhetheni komhambi indawo okuyiwa kuyo, kuthuthukiswe izindinganiso zokulinganisa ezilungile nezamukelwa umhlaba wonke futhi zilungele uhla lwezinsongo ezinjengokuthi: ukuhlaselwa yintsha. amaqembu ezigelekeqe, izingxabano zezombusazwe eziphenduka izenzo zodlame ezibhekiswe embonini yezokuvakasha nezokuvakasha, izenzo zokuxhaphaza imali, ukukhwabanisa kwe-inthanethi, nobugebengu obusezingeni eliphezulu obulokhu buvela.

- Thola ukuthi ubani onesibopho sokuvikela, ukwazisa, nokufundisa umphakathi. Ngokuvamile, imboni yezokuvakasha neyokuvakasha imane icabange ukuthi i-S&S iwumthwalo womunye umuntu. Cishe eminyakeni engamashumi amathathu edlule izikhulumi zethu zikhulume ngezinkinga ezifana nalezi:

Ingabe izibopho ze-S&S ziwela ezinkampanini ezizimele kuphela noma kufanele ohulumeni nabo bazibandakanye?
Lungakanani usizo lwabazisulu okufanele lunikezwe amahhotela, izindawo ezikhangayo nezindawo zokudlela lapho kwenzeka isigameko?
Ingabe imboni yezokuvakasha inalo ilungelo lokufuna usizo kweminye imithombo efana nohulumeni futhi isalondoloze ukuzimela kwayo njengemboni ezimele?
Ingabe imboni yezokuvakasha izimele, umphakathi noma imboni exubile?
Ubani okufanele achaze futhi asebenzise ukuvikela nosizo lwabayisisulu kwezokuvakasha nezokuvakasha?
Ubani ozokwengamela ukuqaliswa kwalezi zinqubomgomo futhi anqume ukuthi ziyasebenza yini?

Mayelana nokuphepha kwezokuvakasha kanye nokuvikeleka izikhulumi ezedlule nazo zenze izinto ezikhathazayo ezifana nalezi:

Kungakanani mayelana nesimo sezokuphepha okufanele kuvezwe umphakathi?
Kwenziwa kanjani ukulingana phakathi kokufundisa umphakathi, ukusebenzisana nabezindaba kodwa ungalimazi umkhakha wezokuvakasha nokuvakasha wendawo?

Le mibuzo engenhla iyizihloko zocwaningo ezibalulekile futhi kube ithemba lengqungquthela ukuthi imibono evezwe kule ngqungquthela yamanje naseminyakeni edlule izoholela ezisombululweni eziningi ezisebenzayo ezihlanganisa:

Isidingo sokuqeqesha bonke abantu abasebenza kwezokuvakasha nezokuvakasha ezindabeni zokuphepha nokuvikeleka, obani futhi kungakanani ukuqeqeshwa okudingekayo?
Ukuqinisekisa ukuthi izikhulu zezokuvakasha nezokuvakasha ziyabuqonda ubungozi obuhilelekile ekuzibeni lezi zinkinga,
Ukuqwashisa izikhungo zomthetho kanye nabezindaba mayelana nezindaba zokuphepha nokuvikeleka kwezohambo,
Ukuthuthukisa amamodeli wezinhlelo zenhlekelele, ukuklama nokwamukela izimpawu nezithombe zamazwe ngamazwe ezihlobene nokuphepha nokuphepha kwezokuvakasha,
Ukuthuthukisa i-inventory yemikhuba engcono kakhulu emkhakheni,
Ukufunda bese usebenzisa izinhlelo “zokumela izisulu” njengoba kusetshenziswa embonini yezokuvakasha neyokwamukela izihambi emhlabeni wonke.

Inselele embonini yezokuvakasha kanye nezokuvakasha kuzoba ukuhumusha le mibono ibe yizenzo, kanye nokuguqula ithemba lekusasa eliphephile nelivikeleke kakhudlwana libe ngokoqobo. Ngo-2020 kuzongena ezokuphepha kwezokuvakasha zizolungiselelwa ukudala izifundo ezintsha nezindlela ongoti bezokuvakasha abangabhekana nazo hhayi kuphela izinselelo zayizolo kodwa nakusasa.

Okuningi ngoDkt. Tarlow nokuphepha kwezokuvakasha: www.simanga.lcom

LOKHO ONGAKUTHATHE KULESI SIHLOKO:

For example, over the past years speakers and delegates have spoken about the need to insure consumer privacy while still maintaining a proper level of safety and security, determine what are acceptable levels of risk, develop cross-cultural safety and security standards, and demonstrate the impact of safety and security to administrator's worried about profitability.
To demonstrate the importance of S&S to the bottom-line, S&S professionals need to demonstrate how safety and security issues impact the traveler’s choice of destination, develop correct and universally accepted measurement standards and be prepared for a range of threats such as.
The weekly riots in Paris and the recent terrorist attacks in Sri Lanka demonstrate once again just how sensitive the tourism and travel industries are to the needs of security and safety (S&S).