Izindiza zaseNingizimu Afrika (SAA) uye wazisa abeluleki bezokuvakasha e-US naseCanada ukuthi inkampani yezindiza iyaqhubeka nokucubungula ukubuyiselwa kwemali kwamathikithi ngoMnyango Wezokubuyiswa Kwemali eHhovisi Lawo Lesifunda SaseNyakatho Melika kumakhasimende izindiza zawo ezikhanselwe ngenxa yobhadane lwe-COVID-19.
Ukwenza inqubo isebenze kahle, abeluleki bezokuvakasha bacelwe ukuthi badlulisele noma yiziphi izicelo zokubuyiselwa imali zamathikithi angasetshenzisiwe ngokuphelele noma asetshenziswe ingxenye ekhishwe USA nge-imeyili eya ku: [i-imeyili ivikelwe] or [i-imeyili ivikelwe] ukuze kubuyekezwe noma kucutshungulwe.
Ukuze SAA amathikithi akhishwe e-Canada noma e-Mexico, ukubuyiselwa kwemali kungacutshungulwa ngesixhumanisi se-BSP futhi kuzobuyekezwa futhi kucutshungulwe yi-SAA. Uma umeluleki wezokuvakasha noma umthengi ngaphambilini ethumele imbuyiselo yethikithi ku SAA akudingekile ukuba usithumele kabusha isicelo, njengoba sesamukelwe futhi sizobuyekezwa uMnyango Wokubuyiswa Kwezimali, ngokushesha ngangokunokwenzeka.
“Ngenxa yomthamo wezicelo zokubuyiselwa imali ezitholwe ezinyangeni eziyi-18 ezedlule, abasebenzi bethu basebenza ngokuzikhandla ukuze babuyekeze futhi bacubungule lezi zicelo ngesikhathi,” kusho u-Todd Neuman, iphini likamongameli eliphezulu. South African Airways eNyakatho Melika.
“Kuzo zonke izinhlelo zokuhlenga amabhizinisi, isifiso sethu esikhulu ukuqhubeka nokuzibophezela kwethu ekuhlinzekeni umsebenzi wokunakekela amakhasimende ethu ayigugu, izinhlelo zawo zokuhamba ezithinteke kabi ngenxa yobhubhane lwe-COVID-19 nokuhoxiswa kwezindiza zakwa-SAA. Sidlulisa ukuxolisa kwethu ngobuqotho kubaluleki bethu ababalulekile bezokuvakasha kanye namakhasimende ngokubambezeleka kanye nokuphazamiseka ekusingatheni ukubuyiselwa kwemali kwamathikithi futhi sibonga kakhulu isineke sabo nokuqonda njengoba sisebenza kulolu hlelo ngesikhathi sokuhlenga ibhizinisi,” kwengeza uNeuman.
South African Airways inikeze ngolunye lwezinhlelo zemboni yezindiza ezinomusa kakhulu zokubhukha kabusha uhambo oluthintwe izindiza ezikhanseliwe ngenxa yobhadane lwe-COVID-19.
I-SAA Flexible Travel Policy ivumela amakhasimende ukuthi asebenzise inani lethikithi lawo langempela ekuthengeni ithikithi elisha lokuhamba nge-SAA elikhishwe ngoMashi 31, 2023.
Uma umhambi woqobo engasafuni ukuhamba, angafaka isicelo sokubuyiselwa imali noma aqoke omunye umhambi ozosebenzisa ithikithi ekuhambeni kwesikhathi esizayo.
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- Uma umeluleki wezokuvakasha noma umthengi ngaphambilini efake ukubuyiselwa kwemali kwethikithi kwa-SAA akudingekile ukuba uphinde uthumele isicelo, njengoba sesitholiwe futhi sizobuyekezwa uMnyango Wokubuyiswa Kwemali, ngokushesha ngangokunokwenzeka.
- “Due to the volume of refund requests that have been received over the past 18 months, our staff is working diligently to review and process these requests in a timely manner,” said Todd Neuman, executive vice president for South African Airways in North America.
- and Canada that the airline is continuing to process ticket refunds through the Refund Accounting Department in their North America Regional Office for customers whose flights were cancelled due to the COVID-19 pandemic.
