Ezokuvakasha Kwezokuvakasha izinyanga zasehlobo

Ngokufika kukaJuni, ochwepheshe bezokuvakasha bekufanele baqale ukucabanga ngezinyanga zasehlobo. Ezingxenyeni eziningi zomhlaba, lezi zinyanga ezizayo ziyisizini ephezulu. Lezi futhi kungaba izinyanga ezinezidingo zokuphepha eziphezulu. Nakuba kungekho muntu onganikeza ukuphepha nokuvikeleka okungu-100%, kufanele uchwepheshe wezokuvakasha nezokuvakasha acabangele imibono yakho kokubili ukumaketha nokuphepha okunobuciko.

UJuni ngaleso sikhathi uyisizini hhayi nje kuphela yokwengeza ukuthinta okukhethekile ekukhangiseni kwakho kodwa nokusebenzisa uhlelo lwakho lokuvikela njengethuluzi lokumaketha. Ukukusiza ukuthi ungeze ikhono elingeziwe lokuthengisa kuhlelo lwakho lokumaketha futhi uluhlanganise nohlelo lwakho lokuvikela, nansi imiqondo emidala nemisha okufanele icatshangelwe:

 

• Thola ukuthi usho ukuthini ngempumelelo. Ukubeka imigomo engokoqobo kubalulekile ekukhangiseni okuhle. Zama ukunquma ukuthi yiziphi izinhloso zakho zokwanda kokuhlala, imibukiso yezohwebo, kanye nokuxhumana. Zibekele imigomo ethile, njengokuthi: kulo nyaka sizokwenyusa izinga lethu lokuhlala ngephesenti elithile, sithole ukusakazwa kwemidiya ngenombolo engu-X yezinhlelo ezintsha, noma sithuthukise ukuxhumana okuhle nenombolo engu-Y yabantu.

 

• Thola isiqalo esihle kwezokumaketha, ikakhulukazi emibukisweni yezohwebo. Zama ukuthola ulwazi oluningi mayelana nokuthi ubani ozoba sembukisweni wezohwebo ngaphambi kokuvulwa kwawo. Bafunani abakhona? Yini edingekayo ukuze ubakhuthaze ukuthi beze emphakathini wakho noma ekuheheni? Ngokuvamile ungakwazi ukunquma lolu lwazi ngokumane ushayele abahleli, noma ngokubuza abanye ababe embukisweni wezohwebo.

 

• Funa impendulo. Uma unempendulo eyengeziwe evela kubavakashi bakho, kulapho ukwazi khona ukubasiza kangcono. Kodwa-ke, ungasusi amaphromoshini alo nyaka kudatha yangonyaka odlule kuphela. Uma ukumaketha kuyimpi yamagama, ungalwi impi elandelayo ngedatha yempi yokugcina. Thuthukisa imibono emisha, funa izitayela, isici ekushintsheni kwezomnotho noma izimo zezulu.

 

• Xoxa namakhasimende/izivakashi hhayi nabangani bakho. Kokubili emibukisweni yezohwebo, kuma-CVB nasezindaweni ezikhangayo, abantu abaningi kakhulu embonini yethu banesithakazelo kakhulu komunye nomunye kunasezivakashini zethu. Akulula ukuthola iklayenti/isivakashi ukuthi sikhulume nawe, ungamcishi lowo muntu ngokumlinda. Ungalokothi uphazamise ingxoxo yomuntu siqu ngocingo.

 

• Yenza ukulandela. Ngemva kokukhuluma nabantu, bahlele njengamakhasimende okungenzeka, bese uqinisekisa ukuthi uyabashayela, ubathumele i-imeyili, noma ubhalele laba bantu. Amanothi okubonga ayizindlela ezibalulekile zokukhombisa ukuthi unendaba nokuthi ufuna ibhizinisi lalowo muntu.

 

• Qiniseka. Kaningi imizamo yethu yokuthengisa igcwala amaqiniso angaphelele. Ungamkhohlisa umuntu kanye, kodwa ekugcineni yonke inkohliso izobuya izokuphatha kabi. Ukumaketha kubeka izinyawo zethu phambili, akulokothi kukhulume okungelona iqiniso.

 

• Bheka umncintiswano wakho. Lapho uya kwezinye izindawo, hlala ehhotela elingekho emphakathini wakini, vakashela izindawo ezikhangayo zezinye izindawo, vakashela imibukiso yezohwebo ukuze ufunde ukuthi ubani omunye okhona futhi uzinike isikhathi sokuxoxa nabantu.

 

• Ungesabi "ukumaketha ngokubambisana." Imvamisa okunye ukumaketha okuhle kakhulu kwezokuvakasha kwenziwa ngokuhlanganisa imikhiqizo. Thola abalingani ezinkampanini zokuhamba, eminye imiphakathi, amaketanga okulala, ukuthuthukiswa kokukhanga.

 

• Gcina umuzwa wokuhlekisa. Ukumaketha kuwumsebenzi onzima kodwa kufanele futhi kube mnandi. Isikhathi sokumaketha kuba wonke umsebenzi futhi akukho mnandi; silahlekelwa yilowo mqondo we-“joie de vivre” owenza abantu bafune ukusivakashela kwasekuqaleni. Ungalokothi ukhohlwe ukuthi ekugcineni kuwukuthanda kwakho indawo, ukukhanga, umphakathi, ihhotela, indlela yezokuthutha, noma ukuzibophezela ekuhlinzekeni amakhasimende okuhle okuyindlela ehamba phambili yokuthengisa.

 

• Yazi ukuthi ukumaketha akwanele. Ukuze ube yimboni ephumelelayo kufanele ube nomkhiqizo ozowuthengisa futhi abantu bazizwe bephephile. Eqinisweni, kungakhathaliseki ukuthi ukumaketha kwakho kungase kube kuhle kangakanani, ngaphandle kokuphepha nokuvikeleka kungase kube imali esetshenziswe kabi. Ngaphambi kokuqala kwehlobo cabangela imibono elandelayo yokuphepha.

 

• Cabangela uhlelo lwakho lokuphepha nokuvikeleka njengethuluzi lokumaketha. Ukuphepha okuhle nokuvikeleka kuyindlela yokwenza izivakashi zethu zingagcini nje ngokukhululeka, kodwa zihamba ibanga elide ekuvimbeleni ukukhanselwa, kugcina ibhizinisi lisezingeni elilinganayo, kunciphisa kokubili ukukhathazeka kwezisebenzi nezivakashi, futhi kuvumela imboni yethu yezokuvakasha ukuthi ibe imboni ejabulisayo. lapho kuzosebenza khona. Isevisi yamakhasimende enhle ayinakwenzeka lapho abantu bekhathazekile ngokuphepha kwabo.

 

• Yiba nohlu lochwepheshe bezokuphepha nokuphepha bese ubonisana nabo. Ukuvimbela ingozi kubiza kancane kakhulu kunokubhekana nayo, ngemva kokwenzeka kwenhlekelele. Iningi labasebenzi bezokuvakasha bazi okuncane mayelana ne-ins and outs of risk management. Xhumana nabantu abangochwepheshe ngaphambi kokuba isizini ephezulu yenzeke, ngesikhathi esimatasa yenza laba chwepheshe abafanayo bahlole uhlelo lwakho lobungozi, bese kuthi ngemva kokuphela kwesizini, ubuyekeze amaphutha akho kanye nalokho okwenze kahle.

 

• Ungalokothi udide inhlanhla nokuhlela okuhle! Ukuthi akukho okwenzekile kuze kube manje akusho ukuthi ubuzilungiselele kahle. Kunezikhathi lapho simane sibe nenhlanhla, kodwa inhlanhla iyashintsha. Kuphela ngemva kokuba uthathe zonke izinyathelo zokuphepha kufanele ube nethemba lokuba nenhlanhla.

 

• Buza imibuzo enzima. Isibonelo nje zibuze ukuthi zinhle kangakanani izinhlelo zethu uma kwenzeka kuba nenhlekelele ngayinye, ingabe abaphathi bethu baqeqeshwe kahle futhi bazosabela kanjani? Yiziphi izingibe zomzimba nezengqondo okungenzeka indawo yami ibhekane nazo, ingabe nginazo izipele ezilungile uma kunesimo esiphuthumayo?

 

• Yiba nohlelo lokuxhumana olucacile olulungele ukuqala umnyakazo. Qiniseka ukuthi ochwepheshe bezokuxhumana bayingxenye yethimba lakho. Laba bantu kufanele babe ngongoti kwezokuxhumana ezingosini zangaphakathi, ukuthi izixwayiso zizokhishwa kanjani, abantu bazi ukuthi yini okufanele bayenze, baphinde babe ochwepheshe ekubhekaneni nabezindaba. Uma usebenzisana nabezindaba: ingabe unaye umuntu oyedwa ongakhulumela wena? Qiniseka ukuthi lowo muntu unolwazi olucacile nolunembayo, futhi kungakhathaliseki ukuthi kwenzekani: ungalinge uqambe amanga.

 

• Yenza uhlelo lokuhlaziya lokuphepha nokuvikeleka lulonke. Yazi ukuthi izingozi zini, ukugetshengwa kuyokwenzeka kuphi, mangakanani amathuba omlilo, kungaba khona inkinga yokulawula isixuku, bese ucabangela ukuthi ubani ongahlupheka uma kwenzeka ingozi ngayinye yenzeka ngempela, ingakubiza malini inhlekelele, kanjani ingabe kufanele ubuyekeze uhlelo lwakho lokumaketha. Mhlawumbe ingozi enkulu ukuthatha ithuba lokuthi kungenzeki lutho. Ukuba nohlelo oluhle lokusebenza akukona nje kuphela umnyakazo omuhle webhizinisi kodwa kuwukuphela kwendlela enesimilo sokuqhuba ibhizinisi lezokuvakasha nelezokuvakasha.

I-Art of the Assessment Study

Ucwaningo luhloselwe ezokuvakasha ukuthi kuyini ukuhlolwa kwezokwelapha kubantu. Yonke indawo idinga ukuba nocwaningo lokuhlola olugcwele ukuze kutholwe kokubili amandla kanye nobuthakathaka bezokuvakasha kanye nokwakha imboni engcono nokugwema izinkinga zesikhathi esizayo.

Umbhali, uDkt. Peter Tarlow, uhola uhlelo lweSaferTourism lwe-eTN Corporation. UDkt. Tarlow usesebenze iminyaka engaphezu kwamashumi amabili namahhotela, amadolobha namazwe agxile kwezokuvakasha, kanye nezikhulu zokuphepha zomphakathi nezizimele kanye namaphoyisa emkhakheni wezokuphepha kwezokuvakasha. UDkt. Tarlow uchwepheshe owaziwa umhlaba wonke emkhakheni wezokuphepha nokuphepha kwezokuvakasha. Ukuze uthole ulwazi olwengeziwe, vakashela i-safertourism.com.