Isidingo sokuthi abaholi basukume babalwe njengabantu bekungumyalezo ocacile ovela WTTCI-Global Summit e-Bangkok. Kodwa ukuqhubekela phambili kunalokhu, isidingo sokuthi umkhakha wezokuVakasha nezokuVakasha ngokwawo uzibonele futhi uxhumane nabantu ngabanye futhi bekuyindikimba ephindaphindayo.
I-Travel & Tourism kusenhliziyweni yayo 'ibhizinisi labantu', kube elokunikeza ulwazi kumthengi, ukudala imisebenzi, noma ukusebenza nemiphakathi esingethe. Phakathi kwawo wonke amathuba okuzenzakalela kanye nentuthuko yezobuchwepheshe, umkhakha kufanele uqikelele ukuthi ungalahlekelwa 'ukuthintwa kwawo'.
U-Rob Rosenstein, oyi-CEO ye-Agoda, ubikezela ukuthi lo mkhakha usanda kubona ukuqala kokuphazamiseka kwedijithali okuseza. Nokho lolo shintsho luphinde luncike ekwakheni ukwethembana okwanele kubathengi ukuze bazimisele ukulahla idatha kanye nolwazi lomuntu siqu oluzobhebhethekisa.
Ngesikhathi esifanayo, abalingisi abaningi bemboni babona isidingo esikhulayo sokunakwa komuntu siqu. Ekhuluma ngohambo lwebhizinisi, isibonelo, uDouglas Anderson, oyi-CEO kwa-American Express Global Business Travel, waphawula ukuthi nakuba eminyakeni eyishumi edlule uhambo lwebhizinisi lwalumayelana nokubhukha umsebenzi, kulezi zinsuku ukunethezeka nokwaneliseka komhambi ngamunye kubaluleke kakhulu.
Ukuhamba okunethezekile kuvame ukukhombisa inhloso yokuhamba kubathengi, futhi lapha futhi ukuqaphela izidingo zomuntu ngamunye kanye nokulindelweyo kuhlala kubalulekile. Njengoba uClement Kwok, uMqondisi Ophethe kanye ne-CEO e-Hong Kong & Shanghai Hotels, afingqa, umqondo wokuthi abantu bafuna ukutotoswa ngeke ushintshe, nakuba indlela abafuna ukutotoswa ngayo ungase ube. U-Chadatip Chutrakul, oyi-CEO ye-Siam Piat Group e-Thailand, uphinde waveza ukuthi lesi sidingo sokuxhumana ngokomzwelo kungenzeka sikhule.
Uma ukuxhumana okungokomzwelo kubalulekile ekuhlangenwe nakho okuphumelelayo kwezokuvakasha okudayisa, ngakho-ke kubalulekile uma kukhona okungahambi kahle. Izikhulumi kuyo yonke ingqungquthela zigcizelele ukuthi uma ibhizinisi liphazamiseka njengokujwayelekile, ukugxila kubantu njengabantu kuyisihluthulelo sokubhekana nenselelo nokunqoba ubunzima.
URobert A Jensen, oyi-CEO ye-Kenyon International Emergency Services, ukhulume ngolwazi lwakhe olunzulu ngezimo zezinhlekelele ukuze akhuthaze abaholi ukuthi bacabange ngabantu - hhayi izinqubo - uma bebanjwe esenzakalweni esinjalo. Lokhu akubandakanyi nje ukulungiselela nokuphendula ngokushesha, kodwa nokukhuluma iqiniso ukuze kunikeze isiqinisekiso. Ukwethembeka kanye 'noxolo' lwangempela oluvela kumphathi kunamandla amakhulu.
Ama-CEO amaningana akhulume ngokuhlangenwe nakho kwawo ngezinkinga ezingokomzwelo, futhi aqinisekisa ukubaluleka kokugxila kubantu ngabanye nokukhuluma iqiniso. UTony Fernandes, iGroup Chief Executive Officer ye-AirAsia, uchaze isipiliyoni sakhe ngemuva kokulahlekelwa yindiza ye-AirAsia ngo-2014 nokuthi uthole kanjani ukuthi izinto obala, ukuvuleka, nokuthobeka - ngokusebenzisana kwakhe nemindeni - bekuyindlela engcono kakhulu isimo. UPeter Fankhauser, oyi-Group CEO weThomas Cook Group, wembula ukuthi isinqumo sakhe sokukhuluma, kunokuba sikhulume, imindeni ehilelekile ekufeni okudabukisayo kwezingane ezimbili kwaholela esinyathelweni esibalulekile senqubekelaphambili ecaleni. U-Rakesh Sarna, Umqondisi Ophethe kanye ne-CEO e-Indian Hotels Company Ltd, waba nesakhe isipiliyoni ngenhlekelele yokuhlasela kwamaphekula e-The Taj Mahal Palace Hotel ngo-2008. Enanela uJensen, uphethe ngokuthi ngaphandle kokuqwashisa abantu, into ebaluleke kakhulu. ekuphenduleni kwakungekhona ukubalekela ukuxhumana ngokomzwelo, ukusiza ukuqala inqubo yokuphulukisa.
Nakuba ukuvakasha okuningi kugxile ezivakashini nakubathengi, abantu babaluleke ngokufanayo ngakolunye uhlangothi, njengoba kungabasebenzi nababungazi abachaza ulwazi umhambi angaba nalo. Kulo mongo, izikhulumi zibheke kokubili isimo samanje namathemba esikhathi esizayo ngobuqiniso bomsebenzi. Ekuqaleni kweNgqungquthela, u-Ian Goldin, uProfessor we-Globalization and Development eNyuvesi yase-Oxford, unikeze umongo othile, obonisa ukuthi izibalo zikazwelonke zingakholelwa iqiniso lokuthi kubantu abaningi intuthuko yezomnotho ayizange ilethe izinzuzo - okuhle kumuntu akukona. kufanele kufane nalokho okuhle komphakathi.
Akukhona nje ukuthi abantu bazuza kangakanani emsebenzini wabo, kodwa nendlela abasebenza ngayo. U-April Rinne, Iziphathimandla Zomhlaba Wonke ku-Gig Economy kanye Nekusasa Lomsebenzi, uchaze ikusasa lomsebenzi elibonakala ngokusebenza ngokukhululeka nokuzishintshanisa okuthatha indawo yokuqashwa impilo yonke kanye nezinqubo zendabuko eziyi-9–5. Ukugcina abasebenzi abagqugquzelekile - okuncike kukho Ukuhamba Nokuvakasha, kubalulekile ukuthi izinkampani zenze amasu nezinqubomgomo zokubhekana nezinkinga ezifana nokuqashwa, ukuphepha, umshwalense, kanye nezinzuzo.
UMark Hoplamazian, oyi-CEO ye-Hyatt Hotels, ugcizelele ukubaluleka kokwazi ngezidingo zabasebenzi kanye nokwakha amasu mayelana nalokho kuqonda, kunokuthatha indlela ejwayelekile, esuka phezulu iye phansi. U-Kike Sarasola, oyi-CEO ye-Room Mate Hotels, ugcizelele isidingo sokukhuthaza abantu abasha ukuthi bazibandakanye nemisebenzi yezokuvakasha.
U-Tomoko Nishimoto, Umsizi Womqondisi-Jikelele kanye Nomqondisi Wesifunda sase-Asia kanye ne-Pacific we-International Labour Organization (ILO) ukuqinisekisile ukuthi izinhlobo ezijwayelekile zokuqashwa zehlile emhlabeni wonke, kodwa waphakamisa ukuthi leli futhi kuyithuba le-Travel & Tourism. Njengomkhakha ogxile kubantu osebenzela ekuhlanganiseni izinhlobo zemisebenzi ezingajwayelekile ezimbonini zawo, kungenzeka yini ukuthi i-Travel & Tourism ingaba umholi ekwakhiweni kwamathuluzi okubhekana nezinkinga ezithile ezibalulekile ezihlobene nomsebenzi zekhulu lethu leminyaka - okuhlanganisa amaholo nobulili kanye izinhlobo ezintsha zemisebenzi?
Kukhona izinhlangano esezibonile ukuthi iTravel & Tourism ibambe iqhaza ekuqashweni esikhathini esizayo. Izibonelo ezimbalwa ezihamba phambili zemizamo enjalo zaqashelwa yi- WTTC Imiklomelo Yezokuvakasha Yakusasa. IDesert & Delta Safaris eBotswana, Streets International eVietnam, kanye ne-The J. Willard and Alice S. Marriott Foundation's China Hospitality Education Initiative (CHEI) zonke zibonise ukuthi izindlela ezintsha zokuqeqeshwa nokuhlanganiswa ku-Travel & Tourism zingawakha kanjani amathuba futhi ziguqule izimpilo ngokuphelele. kwabantu ngabanye.
Futhi nakuba ukuhlinzeka ngezidingo zomuntu ngamunye kuzobaluleke kakhulu esikhathini esizayo se-Travel & Tourism, isidingo sokuthi labo bantu baxhumane nabo sizoba semqoka. Njengoba kuchazwe u-Mark Hoplamazian, i-Travel & Tourism yakhelwe phezu komqondo wenhloso efanayo.
Inselele manje iwukusebenzisa leyo njongo efanayo ngendlela ebeka abantu ngabanye - amakhasimende, abasebenzi, noma ababungazi bendawo - enhliziyweni yayo.
eTurboNews unguzakwethu wemidiya we WTTC.
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- Early in the Summit, Ian Goldin, Professor of Globalisation and Development at the University of Oxford, provided some context, showing that national statistics can belie the fact that for many individuals economic progress has not brought benefits — what is good for the individual is not necessarily the same as what is good for the common.
- Tony Fernandes, Group Chief Executive Officer of AirAsia, described his experience in the aftermath of the loss of an AirAsia aircraft in 2014 and how he found that transparency, openness, and humility — through his interactions with the families — was the best approach in the situation.
- While much of tourism is clearly focused on the guests and consumers, people are just as important on the other side, as it's the employees and hosts who define the experience a traveller can have.
