E-CHICAGO, IL – Iphaneli elizimele labeluleki elakhiwe ngochwepheshe abaSix Sigma abavela ezimbonini ezimbalwa liye laqaphela i-United ngentuthuko eyenzile endleleni esabela ngayo kumakhasimende lapho uhambo lwabo lungahambi njengoba bekuhleliwe. Imiklomelo ye-Global Six Sigma kanye Nokuthuthukisa Ibhizinisi Yephrojekthi Engcono Kakhulu Ekufezekiseni, Ukumaketha, noma Ulwazi Lwekhasimende yanikezwa i-United ngezinqubo ezintsha ezenzile ukuze ithuthukise ukufika ngesikhathi kanye nekhwalithi yezimpendulo zayo emibuzweni yamakhasimende, izincomo, nezinkathazo.
"Siyabonga ukuhlonishwa ngentuthuko esiyenzile ekubhekaneni nokukhathazeka okuphakanyiswe izivakashi zethu," kusho uBarbara Higgins, iphini likamongameli - isikhungo sokuxhumana namakhasimende. “Yize i-United ithatha izinyathelo ezinonya enkampanini yonke ukubhekana nezimbangela zezikhalazo, sigxile ngokulinganayo ekuqinisekiseni ukuthi izikhalo zilungiswa ngokushesha nangempumelelo. Lo mklomelo ubonisa inqubekelaphambili ethile ebaluleke kakhulu endaweni ebaluleke kakhulu kubavakashi bethu, futhi nakuba siziqhenya kakhulu ngale mpumelelo, sigxile ekuzuzeni intuthuko eyengeziwe kule ndawo.”
Ithimba le-United lenze izithuthukisi zebhizinisi nezinqubo e-United's Customer Contact Center ukuze lithuthukise isikhathi sokuphendula futhi liqinisekise ukuthi amakhasimende athola izimpendulo ezinembile nezifanelekile ezikhathazayo. Ngemva kokusetshenziswa, amaphesenti angu-99.9 ama-imeyili ekhasimende aphendulwe zingakapheli izinsuku ezi-3.
I-United nayo isanda kuhlonishwa njenge-Best North American Carrier yi-TTG Asia kanye ne-Business Traveller Asia-Pacific nanjenge-Best Domestic Airline for Business Class Service by Executive Travel.
