Izinsizakalo zamafu zingasiza ama-ejensi ukuthi onge isikhathi nemali ngenkathi ethuthukisa ukuxhumana nokusebenza kahle. Ama-ejensi esoftware kanye nomkhakha we-IT sebethembele kuwo I-Cloud native DevOps ukuthuthukiswa kwesofthiwe, ukuhlola, ukuthunyelwa, nokuphatha. Lokhu kwehlisa izindleko, kunciphisa ubungozi, futhi kuvumela amabhizinisi ukuthi ahlale phezu kwamathrendi akamuva nentuthuko embonini.
Kunezindlela eziningi izikhungo zomshwalense ezingasebenzisa ngazo izinsiza zefu ukuze zithuthukise ukusebenza kwazo. Isibonelo, isofthiwe esekelwe emafini ingasiza ama-ejensi ukuphatha idatha yekhasimende ngempumelelo kakhudlwana, ebavumela ukuthi baqonde amakhasimende abo kangcono futhi baphendule izidingo zabo ngokushesha okukhulu. Amasevisi wamafu angasiza futhi ukukhokha nokuphathwa kwenqubomgomo, okwenza kube lula kuma-ejensi ukulandelela yonke imininingwane ehilelekile kulezi zinqubo.
Ngaphezu kwalokho, izinsiza zamafu zingathuthukisa ukuxhumana phakathi kwama-ejenti namakhasimende ngezici ezifana nama-chatbots noma izingosi zamakhasimende.
Isofthiwe Esekelwe Efu Ingasiza Ama-ejensi Aphathe Idatha Yawo Yekhasimende Ngempumelelo Kakhudlwana
Inzuzo eyodwa ebalulekile yezinsizakalo zamafu zezinkampani zomshwalense ukuthi zingasiza amabhizinisi asebenze eduze nezinye izinhlangano, njengabadayisi noma ama-ejenti kwezinye izindawo. Lokhu kuvumela ama-ejensi ukuthi angene kunethiwekhi ebanzi yobungcweti nezisetshenziswa ngaphandle kokutshala imali kwingqalasizinda eyengeziwe noma abasebenzi.
Amasistimu okuphatha ubudlelwano bekhasimende asekelwe efini (CRM) ayindlela enhle yokuphatha idatha yeklayenti nomlando wokusebenzisana. Ukuba nayo yonke idatha yeklayenti lakho endaweni eyodwa kukuvumela ukuthi ulandelele imininingwane ebalulekile njengokuvuselelwa kwenqubomgomo, imininingwane yokuxhumana, nomlando wokukhokha. Futhi ngokuhlanganisa i-CRM yakho nesistimu ye-imeyili nekhalenda yenkampani yakho, ungenza kube lula ukuthi ithimba lakho lihlale liphezu kokusebenzelana kwamaklayenti.
Ingasiza Futhi Ngokukhokhisa Nokuphathwa Kwenqubomgomo
Ngokungeziwe ekusizeni ngokuphathwa kwedatha yekhasimende, izinsizakalo zamafu zingasiza futhi ama-ejensi ukuthi enze kahle izinqubo zabo zokukhokha kanye nokuphathwa kwenqubomgomo. Izixazululo eziningi zesofthiwe zinikeza izici ezifana ne-invoyisi ezenzakalelayo nezinkokhelo zeprimiyamu namathuluzi okubika athuthukile angasiza abasebenzeli bomshuwalense balandelele ukuthi ibhizinisi labo liqhuba kanjani ngokuhamba kwesikhathi. Ngesofthiwe yefu efanele endaweni, ama-ejensi omshwalense angonga isikhathi nemali emisebenzini yokuphatha ukuze agxile kakhulu kusevisi yamakhasimende nokukhula.
Ungaphinda ubheke izixazululo ezisekelwe emafini zokucubungula izimangalo, ukuphathwa kwedokhumenti, nokuhlola ubungozi. Ngokubambisana nomhlinzeki wesoftware onguchwepheshe embonini yomshwalense, ama-ejensi angafinyelela amathuluzi nezinsiza ezenza kube lula ukuphatha zonke izici zabo. ibhizinisi ngempumelelo. Abathwali bomshwalense abaningi manje banikezela ngezingosi eziku-inthanethi ezivumela ama-ejenti ukuthi aphathe izinqubomgomo futhi acubungule izimangalo nge-elekthronikhi.
Izinsizakalo Zefu Zingathuthukisa Ukuxhumana Phakathi Kwama-ejenti Namakhasimende
Ngaphezu kokusiza ngokukhokhisa kanye nokuphathwa kwenqubomgomo, izinsiza zefu zinikeza izindlela eziningi zezinkampani zomshuwalense ukuthuthukisa ukuxhumana kwamakhasimende. Isibonelo, ama-chatbot aya ngokuya eduma embonini, njengoba engasiza ama-agent ukuphendula imibuzo yamakhasimende ngokushesha futhi kalula. Izingosi zekhasimende zingenye indlela enhle yokugcina amakhasimende akho ematasa ngokuwanikeza ukufinyelela olwazini olubalulekile njengezibuyekezo zesimo sesimangalo noma izaziso zokuvuselela.
Yehlisa Izindleko ze-IT
Inzuzo esobala kakhulu yokushintshela kuzixazululo ezisekelwe emafini ukonga izindleko. Ngezixazululo ezikhona, kufanele utshale ku-hardware ebizayo nesofthiwe kusengaphambili futhi ukhokhele ukugcinwa nokusekelwa okuqhubekayo. Ngezixazululo ezisekelwe emafini, ukhokha imali yokubhalisa yanyanga zonke ehlanganisa zonke lezo zindleko. Izindleko ezifihliwe ezifana nesikhathi sokuphumula, ukulahleka kwedatha, nokushintshwa kwezingxenyekazi zekhompuyutha nakho kuqedwa ngezixazululo ezisekelwe emafini.
Ukuphepha Okuthuthukisiwe
Uma ugcina idatha endaweni, kunjalo sengozini yokulimala ngokomzimba (isb., umlilo, izikhukhula, ukweba) kanye nokuhlasela kwe-inthanethi. Ukugcina idatha emafini kwengeza isendlalelo esengeziwe sokuvikeleka njengoba sigcinwe esikhungweni sedatha esivikelekile esinezinyathelo eziqinile zokuphepha ezingokwenyama nezedijithali. Njengesikhungo somshwalense, usuzazi kakade ubungozi nemivuzo yokuba nesizinda samakhasimende. Kungakhathaliseki ukuthi kudatha yabo yomuntu siqu noma ukubaluleka kwezimpilo zabo kanye nomthwalo wemfanelo omkhulu wokusingatha lezi zindaba, izinkampani zomshwalense kufanele zihlale zikhumbula ukuvikela imininingwane yamakhasimende ekuntshontshweni.
Noma kunini, Finyelela noma kuphi
Enye yezinto ezinhle kakhulu mayelana nezixazululo ezisekelwe emafini ukuthi zingafinyelelwa noma yikuphi lapho kunoxhumo lwe-inthanethi. Ngakho-ke, kungakhathaliseki ukuthi iqembu lakho lisebenza ehhovisi, lisekhaya, noma usohambeni, lizohlala likwazi ukufinyelela inguqulo yakamuva yedatha. Lokhu kunikeza i-ejensi yakho inzuzo enkulu enkonzweni yamakhasimende, njengoba ungakwazi ukubhekana nezidingo zabo ngokushesha nangempumelelo kungakhathaliseki ukuthi bakuphi.
