Kungani isibhedlela singeke sifane nehhotela?

1. Kuyindida ukuthi igama elithi "isibhedlela" lisemsebenzini "ukungenisa izihambi" njengoba zombili zisuselwa empandeni yesiLatini esho "ukwamukela ngobungane isivakashi noma umuntu ongamazi."
2. Abaphathi bezibhedlela ababoni indawo yabo njengendawo yokududuza kepha babheka indawo yezifo nokugula.
3. Abaphathi bezibhedlela bafuna iziguli ezamukela ukuthi zisesibhedlela nje kusho ukuthi uzobe ungakhululekile.

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Akukho lutho empilweni yami noma emfundweni engangilungiselela ngalo ubhedu olukhona ngemuva kwezitini nodaka lwesibhedlela noma umnyango we-ER. Abaphathi bezibhedlela nabasebenzi bezempilo banethuba (futhi mhlawumbe nesibopho) sokuguqula lezi zindawo ezesabekayo zibe izikhala ezikhuthaza inhlalakahle nempilo enhle futhi ezingezi ekucindezelekeni nasekwesabeni ukugula. Amahhotela ahlinzeka ngemodeli kanye nomgwaqo wokwenza izinguquko ezizwakalayo endaweni engeyinhle kangako.  

Uma uke waba yisiguli esibhedlela saseNew York noma uchitha isikhathi egumbini lezimo eziphuthumayo laseNew York, uyazi ukuthi ukungabi bikho kwesimo esihle sabasebenzi basehhotela, izinsiza zehhotela, izindawo zehhotela, kanye nenhlanzeko yamahhotela kuveza izinga lokukhathazeka eliholela ukwesaba okuqhubekayo. Mhlawumbe lokhu kwenzeka (okungenani kwezinye izibhedlela zaseNew York) ngoba abaphathi bezibhedlela ababoni indawo yabo njengendawo yokududuza kepha kunalokho bayindawo yezifo nokugula; ukuphulukiswa nokuphila kahle kungenziwa ekhaya, e-spa, noma kuZine Seasons.

Buza noma imuphi umphathi wesibhedlela ukuthi achaze indawo asebenza kuyo futhi impendulo kungenzeka ukuthi badinga okubalulekile, nedatha, nama-alamu angcono neziguli eziqonda ukuthi bonke ubuhlungu abunakunqandwa nokwamukelwa ukuthi ngisesibhedlela kusho ukuthi uzobe ungakhululekile futhi nekusasa lizoba elingalindelekile. Buza umbuzo ofanayo kumphathi wehhotela futhi impendulo kungenzeka ithi, “Ukuze ube yinkampani enomoya wokungenisa izihambi kakhulu emhlabeni - ngokwakha okuhlangenwe nakho okusuka enhliziyweni kwezivakashi, amathuba anenzuzo kumaLungu eqembu, inani eliphakeme labanikazi kanye nomthelela omuhle ezinhlelweni zethu Imiphakathi ”( https://notesmatic.com/mission-and-vision-of-hilton-worldwide-an-analysis/ ).

Kuyindida ukuthi igama elithi “isibhedlela” lingaphakathi kwegama elithi “ukungenisa izihambi,” njengoba zombili zisuselwa empandeni yesiLatini esho “ukwamukela ngobungane isivakashi noma umuntu ongamazi.”

Kusobala ukuthi womabili amahhotela nezibhedlela zinezici ezifanayo ezijwayelekile:

1. Khonza amakhasimende afunayo futhi anolwazi oluningi

2. Qasha isigaba esikhulu sabasebenzi abanamazinga ehlukene okuzibophezela

3. Izinkokhelo ziya ngokuya zihambisana nokuhlolwa kwezivakashi / kweziguli

Yize amahhotela ebazi ubudlelwano bawo nomphakathi futhi elalela ucwaningo lwezimakethe oluye lwaholela ekuthuthukisweni nasekwenzeni izinto ezintsha ngenhloso yokwenza ngcono ukwaneliseka kwamakhasimende, izibhedlela zilishaye indiva iqiniso lokuthi umsebenzi wazo oyinhloko ukuguqula isiguli esigulayo sibe ngumuntu onempilo futhi hhayi ukukhulisa inzuzo engezansi. Ngenxa yomsebenzi wabo odukile, kube nokuncane (uma kukhona) ukukhulelwa phakathi kwezimboni zehhotela nezibhedlela.

Izifundo Zokwaneliseka Kweziguli

Izinguquko ohlelweni lokunakekelwa kwezempilo ziphoqelela izibhedlela ukuthi zikhathazeke kakhulu ngokuvunywa kweziguli futhi ukwaneliseka kweziguli kubhekwa yi-Hospital Consumer Assessment of Health Care Provider and Systems 2010 (HCAHPSA) kanye nocwaningo lwe-Press Ganey.

Ucwaningo lwe-HCAHPS luhlolo lokuqala lukazwelonke, olujwayelekile, futhi olubikwe esidlangalaleni ngemibono yesiguli yokunakekelwa kwesibhedlela. Ibuza izingqinamba ezibandakanya ukuxhumana nabahlengikazi nodokotela, ukuphendula kwabasebenzi besibhedlela, inhlanzeko nokuthula kwesibhedlela, ukuphathwa kwezinhlungu, ukuxhumana ngemithi nokuhlela ukukhishwa. Lolu cwaningo selungenye yezinyathelo ezisetshenzisiwe ukubala izinkokhelo zemihlomulo ezisuselwa enanini kuHlelo Lokuthenga Olususelwa Ebalulekeni Lwesibhedlela. Ngaphandle kokubuyiselwa kwemali, ukwaneliseka kweziguli nakho kungaba uphawu lwekhwalithi yomtholampilo.

Ucwaningo lwe-Press Ganey luqinisa ubudlelwano nabahlinzeki beziguli ngenhlolovo ebanzi nezindlela ezizungezayo ezinikeza amandla izilinganiso zempendulo yesikhathi sangempela kanye namabhentshimakhi wokusebenza.

Imboni yehhotela ibilokhu ikwazi njalo ukwaneliseka kwezivakashi njengenhloso. Okungenani, isivakashi kufanele "saneliswe;" nokho, ukweqa okulindelwe yinjongo. Imboni inikele ngemizamo kanye nezinsizakusebenza ezingamashumi eminyaka ekuthuthukiseni imikhiqizo nezinhlaka zokuphatha ukuze iqhubeke nokuncintisana.

Izibhedlela zingakhulisa lezi zifundo ngokwamukela nokuguqula imikhuba yamahhotela engaholela ekuthuthukeni okukhulu ekuvunyelweni nasekunelisekeni kweziguli, ekugcineni kuhlomule abasebenzi bezokuphathwa kwezibhedlela, odokotela, abasebenzi, iziguli kanye nenzuzo engezansi.

Ukufana nokwehluka

Izibhedlela namahhotela kugxila ezivakashini / ezigulini ezithola indawo yokuhlala nezinsizakalo. Njengoba nje kunokuhlukahluka okubanzi ezindaweni zokuhlala amahhotela (kusuka emahhotela e-Holiday Inn Express kuya kwa-Four Seasons) kukhona uhla olukhulu ngosayizi wezibhedlela kanye nasebukhosini nekhwalithi. Bobabili basebenzisa isigaba esikhulu sabasebenzi abanamazinga ahlukene emithwalo yemfanelo. Izibhedlela namahhotela enza isipiliyoni kumakhasimende / eziguli ezinemizwa ehambisanayo.

Umehluko

Amahhotela akhokhelwa ngaphandle kwezikhwama ngamakhasimende ngenkathi izibhedlela zivame ukukhokhelwa ngezinkampani zomshuwalense wokulamula. Esibhedlela, amakhasimende ayiziguli, imvamisa ekhathazekile futhi enovalo mayelana nokwelashwa kwawo okuseduze. Iziguli zingase zikhethe ukuthi iyiphi indawo ezifuna ukunakekelwa kuyo; kodwa-ke, ezikhathini eziningi, akukho ukukhetha njengoba iziguli eziningi zinesimo esiphuthumayo sezokwelapha futhi kufanele zibe sesibhedlela. Ehhotela, amakhasimende ayizihambeli, ajabule kakhulu (uma ezokungcebeleka) ngokuvakasha kwawo. Ezimweni eziningi, izivakashi zikhetha ihhotela lazo nesikhathi sokuhlala kwazo. Kusukela ekuqaleni nje, izibhedlela zisenkingeni - ngakho-ke kufanele zenze okungaphezu kwehhotela ukuqinisekisa ukuthokomala kweziguli. Okubaluleke kakhulu ezibhedlela, futhi okufanele kube njalo, ukuthuthukisa impilo yesiguli, kepha ukunethezeka kanye nokuphila kahle akufanele kudebeselwe endleleni.

Odokotela babhekene nezinselelo eziningi ekunikezeni iziguli zabo izinga lokweneliseka okuphezulu yize odokotela abaningi bengaziboni iziguli zabo lapho base-ER noma embhedeni esibhedlela (okungenani ezibhedlela ezimbili zaseNew York engizitholile) ngaleyo ndlela kwanda okuhlangenwe nakho okungathandeki kokukhathazeka okukhuphukile.

Izindima kanye nezibopho

Izinhlobonhlobo zochwepheshe bezokunakekelwa kwempilo zingethusa ezigulini (okungukuthi, abahlali, abasizi bakadokotela, abahlengikazi, nabanye abanolwazi oluhlukahlukene) abangena bangene esikhaleni sesiguli - bengachazi neze ukuthi bangobani, imisebenzi yabo, imisebenzi yabo noma indima yabo ekuthuthukiseni ikhwalithi yesipiliyoni sesiguli futhi kuyaqabukela babuye nempendulo noma olunye ulwazi olusha. Ehhotela, abasebenzi bachaze ngokucacile izindima (ideski langaphambili, i-concierge, isisebenzi segumbi, uweta); esibhedlela, noma kunjalo, amalungu ahlukahlukene eqembu lezokwelapha kungenzeka angaphandle kwesiguli. Ezinye izibhedlela zisebenzise amakhadi obuso (ikhadi elinezithombe, ukuqeqeshwa nezintshisekelo kunikezwa isiguli ngasinye) futhi lithuthukise ulwazi lwesiguli ngamagama nezindima odokotela babo besibhedlela namalungu eqembu abasebenzisana nawo.

IZINHLELO NEZINQUBO ZESIGULI

Ukuthunyelwa

Ngaphambi kokungeniswa, iziguli zihlolwa izivivinyo zaselabhoratri, zithola amaphepha emibuzo ngesimo sazo sezokwelapha - konke lokhu kube nomthelela ekwandeni kokwesaba nokungakhululeki. Ukunciphisa lokhu kukhathazeka, kungasiza uma izibhedlela zinikeza iziguli imininingwane, ukuze bazi ukuthi balindeleni.

Inqubo Yokungena

Abasebenzi basehhotela bayazi ukuthi umuzwa wokuqala wezivakashi wemizuzu engu-15 ubucayi njengoba bebeka umoya wokuvakasha. Bayasazi isikhathi esilindelekile sokufika kwesivakashi, babuyekeze iphrofayili nesithombe sesimenywa futhi lapho isivakashi sifika, bayakwazi ukubingelela lowo muntu (abantu) ngemfudumalo “Besikulindele.”

Ngokuphambene nalokho, izibhedlela kungenzeka zazi okuncane ngokufika okusha (ngaphandle uma ngabe bebeyiziguli zesibhedlela esikhathini esedlule futhi imininingwane iku-database). Akunandaba nokuhlangana kwangaphambilini, isibhedlela sidinga ukuthi "ikhasimende" lingene ngemvume kaningi eziteshini eziningi, livame ukulinda amahora endaweni yokwamukelwa, futhi livame ukwamukela iziguli, "Igama, i-ID yesithombe, amakhadi omshuwalense."

Ngenani lemininingwane izibhedlela ezinayo ngeziguli zazo nezikhathi zazo zokulinda, ukutholakala kwamagumbi nokutholakala kodokotela, kuningi okungenziwa ukwenza ngcono le nqubo yokungena. Ukuqoqwa kolwazi okungafuneki kungancishiswa, izithombe ezikhona zesiguli zingasetshenziswa ukubona isiguli futhi isikhathi sokulinda singancishiswa ngokuhlehlisa inqubo yokwamukelwa kanye nokuqinisekisa ukutholakala kwamakamelo ngezikhathi ezihleliwe zokufika kweziguli.

Abaphathi kumele benze umsebenzi ongcono wokuchazela iziguli ukuthi kungani zibuzwa imininingwane efanayo kaninginingi (okusho, ukuze ziqinisekise ubunikazi bazo futhi ziqinisekise ukuphepha kwazo) noma zisebenzise ubuchwepheshe ukuqeda ukudilizwa.

Isici esibucayi sokuhlangenwe nakho kwesiguli esibhedlela kungudokotela waso. Ezibhedlela ezimbili zaseNew York, ngibe nebhadi engabhekana nalo, empeleni ukubona udokotela isikhathi esingaphezu kwesigamu sesibili kuyinto engavamile futhi ukuba nengxoxo enengqondo nodokotela kuzwakala njengokuwina ilotho. Iziguli zinenhlanhla efanayo uma zikwazi ukuxhumana okuningi ubuso nobuso nomhlengikazi wazo ezabelwe.

Ngisho nasezifundweni eziqhutshwa ngobuchwepheshe kukhombisa ukuthi izilinganiso zodokotela zihlobene ngqo namakhono wokuxhumana, kufaka phakathi ukukhombisa inhlonipho, ukulalela ngokucophelela, ukunikeza imiyalo okuqondakala kalula, ukuchitha isikhathi esanele nesiguli, nokuchaza izivivinyo kanye nokubikezela kokulashwa / izivivinyo . Isenzo esilula njengodokotela ohlezi phansi esikhundleni sokuma eceleni kombhede sikhonjisiwe ukuthi senza umehluko. Ukuxhumana okuthuthukisiwe kodokotela neziguli nakho kuye kwaxhunyaniswa nemiphumela yesiguli engcono.

Odokotela kanye nochwepheshe bezokunakekelwa kwezempilo kufanele baqeqeshelwe i-AIDET njengoba inikeza imihlahlandlela eqinile, ejwayelekile yokwenza ngcono ukuxhumana kweziguli kugcizelela imisuka eyisisekelo yokuhlinzekwa kwamakhasimende okuhle. Idizayinelwe ukunciphisa ukukhathazeka kweziguli, ukukhulisa ukuhambisana kweziguli nokwenza ngcono imiphumela yemitholampilo.

1. Vuma (isiguli sifuna ukubhekiswa kanjani)

2. Yethula (singobani / sinesizinda esifanele)

3. Isikhathi (somhlangano, inqubo, ukuhlala)

Incazelo (ngamagama alula)

5. Ngiyabonga (ilungelo lokuba ngumsebenzi / usizo)

Ngaphezu kwalokho: Odokotela nethimba lakhe kufanele:

a) Hlala phansi (iziguli zicabanga ukuthi uchitha isikhathi esiningi ngamaphesenti angama-40 nazo futhi ukwazisa ukuvakashelwa okuningi)

b) Ukuphatha phezulu (khuluma ngamandla nemvelaphi yethimba / abasebenzi / isikhungo)

c) Lalela (buza bese uvumela iziguli zikhulume imizuzu engu-1-2 ngokunqekuzisa ikhanda ukuvuma).

Ukuhlangenwe nakho kwesiguli "ngaphakathi endlini" akuxhomekile kuphela ekusebenzisaneni kwakhe nodokotela kepha nakuwo wonke amaqembu esibhedlela aqukethe abahlengikazi, abasizi bezokwelapha, abelaphi, abasebenzi bezokuthutha, abasebenza ngokudla, kanye nochwepheshe.

Ucwaningo lukhombisa ukuthi izilinganiso eziphakeme zabahlengikazi kuya ezigulini kanye nokuxhumana okuhle kwabahlengikazi kunomthelela omuhle ekwanelisekeni kweziguli. Bonke abasebenzi basesibhedlela kumele bafakwe ezinyathelweni zokwenza ngcono ikhwalithi yesipiliyoni sesiguli. Ucwaningo oluningi lweziguli lubhekana ngqo nalezi zici zokuhlala kwabo futhi baxhumanisa ukubuyiselwa kwemali nokusebenza kwabagcini, abasebenzi bezokuthutha, nabahlengikazi.

Ukuhlela Ukukhishwa nokulandelwa

Ukulungiselela ukuphuma esibhedlela kuyinto ebalulekile. Kwezinye izibhedlela, umhlengikazi ubuyekeza imiyalo ekhishwe bese kuthi umuntu wezokuthutha asondeze isiguli endaweni yokwamukela izivakashi. Kwezinye izibhedlela, ama-limousine ahlangana nesiguli lapho kuphuma khona abalethe ngqo emakhaya abo.

Ngibe nebhadi futhi angizange ngithole ukukhishwa "okuhlelelwe" e-NYU Langone. Ngazisiwe kusasele imizuzu engama-45 ukuthi ngikhishwe (ukukhishwa obekuhleliwe bekungusuku olulodwa ngemuva kwalokho). Angizange ngivunyelwe isikhathi sokugeza, ngakhuthazwa ukuba ngigqoke ngokushesha, futhi yize ngangingazange ngiphume embhedeni izinsuku eziningi, ngaphoqeleka ukuhamba ngezinyawo ngisuka egumbini, ngiya ekheshini, ngidlula endaweni enkulu yokudida ukuze ngidumise isichotho itekisi bese ufika ekhaya. I-protocol - yayi - phuma lapha sidinga umbhede wakho!

Iziguli kufanele zibe nokuqokwa okulandelwayo okuhleliwe ngaphambi kokuba zikhishwe; Kodwa-ke, lokhu kungumthwalo oziba kaningi okwandisa izinga lokucindezeleka lesiguli njengoba siguquka siye ekhaya. Ngenkathi ngikhishwa kwi-NYU Langone, ngangingenawo ama-aphoyintimenti okulandelwa ahlelwayo, yize ngangizoyithokozela incwadi kadokotela yokwelashwa ngokomzimba ngoba ngangingazange ngiphume embhedeni isikhathi eside kakhulu futhi ngathola ukuhamba kuyinselele.

Ngaphezu kokuqokwa okulandelwayo okuhleliwe, imininingwane yezokuxhumana kufanele ifake phakathi nokuthi ngubani okufanele uxhumane naye uma kuvela izimo eziphuthumayo / izingqinamba ekhaya nemisebenzi okufanele iqedwe (okusho, izindondo okufanele zithathwe, ukudla okufanele kulandelwe).

Uma isiguli singakwazi ukuzinakekela, abasebenzi bezokusekela kufanele banikezwe bona ngenkathi basesibhedlela. Ukuvumela iziguli ukuba zibuyele emakhaya ngaphandle kwezinsiza zokunakekelwa kwempilo / usizo kungaba yingozi futhi kungagcina sekungafaneleki. Lesi sinyathelo kufanele sihlelwe ngokubonisana nosonhlalakahle wasesibhedlela kanye nesiguli.

I-Post-Stay Experience

Ngemuva kokuhamba esibhedlela iziguli kufanele zithole ucwaningo maqondana nesipiliyoni sabo esibhedlela. Ngesikhathi besesibhedlela kufanele baziswe ukuthi ucwaningo luzosiza isibhedlela kanye neziguli ezizayo. Abantu abaphendula ngokuhlangenwe nakho okungekuhle kufanele bathintwe yilungu lethimba lezokunakekelwa kwezempilo futhi uma kungenzeka, balungise iphutha. Abaphathi bezibhedlela kufanele futhi bahlole imithombo yezokuxhumana online, kanye neYelp neFacebook ukuthola imibono yesiguli njengezifundo, kukhombisa ukuthi izilinganiso zesiguli kanye nokulandisa ngomlomo kungathonya kakhulu ukukhetha (kwezi) kwenziwa yiziguli.

E-NYU Langone ngidlule "kwinhlolokhono yokuphuma," no "ukuxhumana nomguli / esibhedlela obuze ngolwazi lwami lasesibhedlela. Ngabelane ngakho konke engikubonile kanye nezincomo zokwenza ngcono. Impendulo yakhe ithi, “Thumela imibono yakho kumphathi omkhulu wesibhedlela. Uzoba nentshisekelo yokufunda incwadi yakho. ” (Qaphela: imibiko yami eshicilelwe idluliselwe kubaphathi bezibhedlela futhi akukaze kube khona okulandelwayo). Ngithole ucingo olulodwa lokulandelela oluvela kumhlengikazi we-ER obuze ngesimo sami. Lapho ngibika ukuthi angizizwa kahle futhi ngidinga usizo kanye / noma imininingwane eyengeziwe ngatshelwa ukuthi umsebenzi wakhe (nomsebenzi womnyango we-ER) kwakungekhona ukuhlinzeka ngokuhlaziywa kwezokwelapha noma ngamakhambi kodwa kwakuzosimamisa isiguli futhi simthumele ekhaya.

Eshu. Okuthile akulungile

Naphezu kwemizamo emihle yawo wonke umuntu, izinto zingahamba futhi zihambe eceleni. Amahhotela anezindlela ezisebenzayo zokukhomba ukungeneliseki kwezivakashi. Uma kunenkinga yegumbi noma yokudla, umsebenzi uyalulungisa udaba futhi uma kunesidingo, abambe imenenja yomnyango noma umphathi jikelele. Uma izingqinamba zingenakuxazululwa ngendlela eyenelisa isivakashi, anganikezwa imali ebuyiswayo noma ikhredithi kanye nokuxolisa ngabasebenzi abaphezulu. Izivakashi zivame ukumangala futhi zijabule ngokunakwa futhi ziguqula isivakashi esingajabule sibe ikhasimende elithembekile.

Ezibhedlela, imali ayinakubuyiselwa noma amakhredithi anikezwe; kodwa-ke, isikhathi kufanele sisetshenziselwe ukukhomba ukungeneliseki kweziguli. “Ukushaya kwenhliziyo yokwaneliseka” kweziguli kufanele kuhlolwe nsuku zonke futhi kulungiswe ngokushesha lapho kutholakala inkinga / inkinga. Ukuxhumana okuhle kubaluleke kakhulu ezimweni zezinkinga ezingalindelekile noma amaphutha, njengoba ukuphathwa ngendlela engafanele kwalesi simo kungaholela ekumangalelweni noma kokubi kakhulu. Uma isiguli singenelisekile, ithuba lokulungisa umbono waso esibhedlela liyanyamalala lapho isiguli sihamba. Ukulungisa isipiliyoni esibi kungashiya umuntu enokuhlangenwe nakho okungcono kakhulu kunangaphambili ongakaze ube nenkinga kwasekuqaleni.

Amahhotela amaningi asebenzisa imibiko yansuku zonke ukulandela ukwaneliseka kwezivakashi ezisendlini. Imibhalo yenziwa kwiphothifoliyo yezivakashi njalo lapho kushiwo noma kunikezwa okuthile okuhle noma okungekuhle. Okuhlangenwe nakho okungekuhle kuyatholwa ngaphambi kokuba isivakashi sihlole ngoba asikho isivakashi okufanele sishiye singajabule, nanini. "Kuhle" akaze yamukelwe njengempendulo. Uma isivakashi singashisi ngokuvakasha ihhotela licabanga ukuthi belingalungile futhi i-GM izokhuluma mathupha nesivakashi.

Ukuxhumana: Isineke, Abasebenzi, Ukukhiqiza

Izibhedlela namahhotela zinhle kakhulu kunesisebenzi sazo esibuthakathaka kumakhasimende. Okuhlangenwe nakho kwesiguli esibhedlela kumane nje njengokuxhumana kwaso okubi kakhulu futhi akunandaba ukuthi bekungumhlali osebenza ngokweqile noma umsizi wezokwelapha ongabasizanga ukuya endlini yokugezela ngokushesha okwanele. Abasebenzi, hhayi abaphathi, yibo abanamandla amakhulu okuthonya umuzwa wamakhasimende. Inhloso eyinhloko kufanele kube ukusebenzela abasebenzi besibhedlela kahle, njengoba neziguli zizokhonzwa ngendlela efanayo. Ehhotela, lokhu kugcizelelwa kuvela phezulu phezulu futhi abaphathi basebenzela ukuthola nokugcina abantu abahamba phambili abaziqhenyayo nabajabule ngendawo abasebenza kuyo.

Ukusuka Esibhedlela Kuya Ekungeniseni Izihambi

Abaphathi bezibhedlela kufanele:

1. Sebenza kanzima ukwenza ngcono imizuzu eyi-15 yokuqala yesipiliyoni sesiguli

2. Gcizelela ukubaluleka kokuxhumana okuthuthukile neziguli kukho konke ukuhlala kwazo esibhedlela

3. Landela izinga lokwaneliseka kwesiguli ngokuqhubekayo bese ungenelela ngokushesha lapho kuvela izinkinga

4. Landela iziguli ngemuva kokuba seziphumile esibhedlela ukuthola impendulo engasetshenziswa ukwenza ngcono ukusebenza kwesikhathi esizayo.

5. Yazi ukutholakala kwe-inthanethi "kokuphathwa kwedumela" njengoba iziguli zizofunda ngesibhedlela ngaphambi kokuza esikhungweni bese zibhala ngokuhlangenwe nakho kwazo ngemuva kwalokho

6. Abaphathi kufanele bahlose ukudala indawo lapho bonke abasebenzi basesibhedlela bejabule futhi bekhiqiza, bangakwazi ukunakekela iziguli zabo kangcono kakhulu.

Ikusasa Lezibhedlela?

Olunye ucwaningo lukhombisa ukuthi izibhedlela ngeke ziphile ngendlela yazo yamanje. Uhlelo lwezokwelapha lwaseMelika selubiza kakhulu futhi lungaba yingozi empilweni yomuntu. Ngokusho kukaDkt Dan Paul (Colorado Springs), imboni yezokunakekelwa kwempilo yase-US yamanje iyesabeka ezigulini nakodokotela. Uthola ukuthi "Izibhedlela zisebenzisa uhlobo oludala lwebhizinisi."

Kuyathakazelisa ukuphawula ukuthi izingxenye ezimbili kwezintathu zabo bonke abantu baseMelika abamemezela ukuqothuka bacaphune izizathu zokwelashwa. Ku-2018, ingxenye yesithathu yamadola ayizigidi eziyizinkulungwane ezingama- $ 2.6 asetshenziswe ekunakekelweni kwezempilo iya ezibhedlela, kwathi amaphesenti angama-20 aya kodokotela nasemitholampilo (iKaiser Family Foundation). Intatheli kaJohn Hopkins Medicine e2016 ukuthi abantu abangaphezu kuka-250,000 e-US bayafa unyaka nonyaka ngenxa yamaphutha ezokwelapha, okwenza lawo maphutha abe yimbangela yesithathu eholela ekufeni ngemuva kwesifo senhliziyo nomdlavuza.

Kuzothatha amathuba angakanani ukuthi imodeli yesibhedlela yamanje yamukelwe njenge-dinosaur okuyiyona? Uhlelo lokunakekelwa kwezempilo luyoziguqula nini lube yinto ehlangabezana (nezedlula) izidingo nezidingo zesiguli? Noma ubani uzimisele ukuqagela? I-crystal ball yami okwamanje isekelwa impilo futhi ayitholakali ngezeluleko.