Amakhasimende akwa-Air Niugini manje aseyakwazi ukuthola izaziso ze- “Trip reminder” ngokusebenzisa imiyalezo emifushane (i-SMS) kumaselula awo kanye ne-imeyili.
Lokhu kulandela ukuqaliswa kwethuluzi lokuthumela imiyalezo ngolwazi lwendiza eliqale ukusebenza ngoLwesithathu olwedlule mhlaka 21 Novemba, 2018.
Izaziso zezikhumbuzi zohambo zikhumbuza amakhasimende ngohambo lwabo oluzayo okungenani amahora angama-24 ngaphambi kokuhamba.
Ezinye izaziso ngezibuyekezo zendiza, ukukhansela, ukubambezeleka kanye nezinguquko zesheduli zizokhishwa ngokuqhubekayo emasontweni azayo.
Imenenja jikelele yakwa-Air Niugini, izinsizakalo zezentengiso uDominic Kaumu uthe ithuluzi lomyalezo wesaber lilula kakhulu njengoba livumela inkampani yezindiza ukuxhumana ngqo namakhasimende nge-imeyili nange-SMS.
"Zonke izinombolo zomakhalekhukhwini kanye namakheli e-imeyili ahlinzekwa yikhasimende ngesikhathi libhuka manje selizothola isikhumbuzi sohambo, izibuyekezo zezindiza nolunye ulwazi oluhlobene ngomyalezo noma i-imeyili," esho.
“Manje sesiqale ngesikhumbuzi sohambo. Uma sesikhiphe imiyalezo ngokukhanselwa kwendiza nokubambezeleka, lokhu kuzoqinisekisa ukuthi kulula kumakhasimende ethu okungeke kudingeke ukuthi ahambe ibanga lonke aze afike esikhumulweni sezindiza ukuthola kuphela ukuthi kube noshintsho ohambweni lwawo. ”
I-Air Niugini ngokubambisana neSaber Travel Technology iyaqhubeka nokwenza ngcono ukuzibandakanya kwayo namakhasimende.
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- Once we roll out the messages on flight cancellations and delays, this will ensure convenience for our customers who will not have to travel all the way to the airport only to find out that there has been a change to their travel.
- "Zonke izinombolo zomakhalekhukhwini kanye namakheli e-imeyili ahlinzekwa yikhasimende ngesikhathi libhuka manje selizothola isikhumbuzi sohambo, izibuyekezo zezindiza nolunye ulwazi oluhlobene ngomyalezo noma i-imeyili," esho.
- Air Niugini's general manager, commercial services Dominic Kaumu said the sabre custom message tool is very convenient as it allows the airline to communicate directly with customers through email and SMS.
