I-WestJet iqamba i-Executive VP entsha kanye ne-Chief Loyalty Officer

I-WestJet namuhla imemezele ukuqokwa kuka-Karl Schuster, njengePhini Likamongameli Omkhulu wenkampani yezindiza kanye neChief Loyalty Officer (CLO). U-Schuster uzojoyina ithimba labaholi abaphezulu be-WestJet ekuqaleni kuka-2022, ngemva kokuphothulwa kwenqubo yabokufika.   

U-Schuster uneminyaka engaphezu kwe-19 yokuhlangenwe nakho kokwethembeka, okuhlanganisa iminyaka eyisithupha njenge-Chief Executive Officer (CEO) ye-Velocity Frequent Flyer, uhlelo lokwethembeka lwe-Virgin Australia. Ngesikhathi e-Virgin Australia, u-Schuster wakhula i-Velocity ukuze abe enye yezinhlelo ezinkulu zokwethembeka e-Australia, ekhulisa kakhulu imali engenayo yonyaka; ukwandisa ababhalisele ubulungu baye ezigidini eziyi-10, besuka kumalungu abo angaphambili ayizigidi ezi-5.3; kanye nokukhulisa ubudlelwano nemikhiqizo ephawulekayo ezweni lonke. Ngaphambi kwesikhathi sakhe ku-Velocity, uSchuster uhola izinhlelo zokwethembeka zeminyaka eminingi zeQantas, I-British Airways futhi Malaysia Airlines futhi wanikeza izeluleko zokubonisana ezinhlobonhlobo zezindiza eminyakeni yakhe ecishe ibe ngu-15 ese-Aimia Inc.

"U-Karl unomlando ohlaba umxhwele wokuthuthukisa ukukhula okubonakalayo kwezinhlelo ezahlukahlukene zokwethembeka nokuletha imiphumela ngokuqamba amasu namasu," kusho uHarry Taylor, I-WestJet Umongameli wesikhashana kanye ne-CEO. “Sibheke ngabomvu ukwamukela uKarl eWestJet; ulwazi lwakhe olubanzi luzokhuphula uhlelo lokwethembeka lweWestJet lube phezulu kakhulu.” 

I-CLO iyindima esanda kwakhiwa yenkampani yezindiza, enesibopho sokwenziwa kokukhula I-WestJetUhlelo lokwethembeka, imikhiqizo, izinsizakalo kanye nokusebenzisana ngokusungula izinto ezintsha nobuholi. 

"Njenge I-WestJet izinguquko ezisuka ekululameni ziye ekwandeni, inkampani yezindiza yenza utshalomali olukhulu ohlelweni lwayo lokwethembeka oseluvele luyimpumelelo, futhi ngijabule kakhulu ukujoyina iqembu ngesikhathi esibaluleke kangaka,” kusho uSchuster. “Njengoba i-WestJet ibuyela emuva inamandla, kunomzila wezindiza omangalisayo phambi kwe-WestJet Rewards futhi sizobe sisebenzela ukuletha izivakashi izinzuzo ezengeziwe namalungelo ngokuthuthukiswa kokwethembeka okujabulisayo nokusha. Ngijabule ngokujoyina ithimba le-WestJet elisebenza kahle ngokwethembeka kanye no-d'Arcy Monaghan, iPhini Likamongameli we-WestJet, Izinhlelo Zobuqotho futhi ngibheke ngabomvu ukusebenzisana naye kanye nethimba ukuze siqhubekisele phambili uhlelo lwethu ezingeni eliphezulu.”