I-InterContinental Montréal isilungele ukuqala u-2018, unyaka wezokuvakasha phakathi kwe-China ne-Canada, ngohlelo lwayo lwe-Zhou Dao. Okuvame ukwaziwa ngokuthi uhlelo lwe-“China Ready” olwethulwa yi-InterContinental Hotels Group (IHG) ngo-2015, ihhotela lase-Montréal manje lenza kube ngokwakho okuhlangenwe nakho kwezivakashi zalo zase-China.
Lapho befika, izivakashi zizobingelelwa izisebenzi ezithole ukuqeqeshwa okujulile kwezamasiko. Kusukela ngencwadi yokwamukela ebhalwe ngesi-Mandarin, ikamelo ngalinye lizobe libekwe kahle ngamaslippers, isethi yetiye yaseShayina, iketela namanzi asemabhodleleni athokomele kukho konke ukuhlala kwawo ukuze kuqinisekiswe ukunethezeka okuphelele. Futhi ukuze kuthuthukiswe izinga lokungenisa izihambi, izihambeli zaseShayina zizofinyelela okukhethekile eziteshini zethelevishini ezihamba phambili ezivela e-China ukuze zihlale zithintana nemicimbi yamanje ekhaya.
Futhi ukuze wamukele kahle futhi uxhumane nezivakashi zaseShayina, i-IHG ithuthukise Umhumushi we-IHG. Kumahhala futhi kwenziwe kusebenze izwi, lolu hlelo lokusebenza luzokwenza kube lula ukuxoxa nezikhulumi ezingezona zesiMandarin abazohlangana nazo ngesikhathi sokuhlala kwabo. Akukho lutho oluye lwashiywa ithuba lokwenza ukuvakasha kwabo eMontreal kungabi nengcindezi ngangokunokwenzeka. I-InterContinental Montréal futhi iyihhotela lokuqala e-Montreal ukwamukela izinkokhelo ngenkundla ye-WeChat Pay kanye ne-Ali Pay ngaphezu kwamakhadi e-Union Pay evamile.
UBernard Chênevert, uMphathi-Jikelele we-InterContinental Montréal, uyabika: “I-IHG kanye ne-InterContinental brand sezivele zikhona eShayina ngakho banolwazi olubanzi ngamakhasimende aseShayina. Njengomholi embonini yezihambi, kungokwemvelo ukuthi i-IHG inwebe lobu buchwepheshe emazweni ngamazwe. Eqinisweni, i-IHG iyiqembu lokuqala lamahhotela ukusebenzisa uhlelo olufana noZhou Dao osekuwunyaka walo wesithathu selokhu lwasungulwa.”
Ukuvakasha kwabavakashi baseShayina kuyadlondlobala kulo lonke elaseCanada naseMontréal. Ngenxa yalokho, ihhotela lenza yonke imizamo ukuze lihehe futhi lihlinzekele leli khasimende elifunwayo. Amahhotela azozuza njengoba isibalo sezivakashi zase-China siphindeke ngaphezu kokuphindwe kabili e-Montréal kule minyaka engu-3 edlule safinyelela cishe ezivakashini ezingu-120,000 ngo-20171.
Ngonyaka ka-2018, Ibhodi Lenkomfa lilindele ukwanda kwe-15% enanini lezivakashi zase-China ezivakashela idolobha elikhulu lase-Quebec, ukukhula okuqine kakhulu kuzo zonke izimakethe. Eminyakeni engu-5 ezayo, iTourisme Montreal ilinganisela ukuthi i-China ingase ibekwe endaweni yesibili phakathi kwezimakethe zasogwini zaseMontréal2.
Futhi, kulezi zinyanga eziyi-18 ezedlule, isibalo sezindiza eziqondile phakathi kweMontreal neChina sikhuphuke kakhulu futhi kulindeleke ukuthi siqhubeke. I-Air China okwamanje ihlinzeka ngokusuka e-Beijing kane ngesonto kanti i-Air Canada inikeza izindiza zansuku zonke ezivela e-Shanghai. Ezokuvakasha zaseShayina zizoqhubeka nokukhula emhlabeni wonke kanti Iqembu le-IHG linezikhungo ezinezitifiketi zase-China Ready emazweni angaphezu kuka-20 ngaphansi kwezibhengezo zayo ze-InterContinental, Crowne Plaza kanye ne-Holiday Inn.
U-Yves Lalumière, uMongameli kanye neSikhulu Esiphezulu seTourisme Montréal, ubongela imizamo ye-InterContinental Montréal futhi uthemba ukuthi ezinye izikhungo zokwamukela izivakashi zizolandela lesi sinyathelo. “Impela, lezi zenzo zixhumene kakhulu nesu leTourisme Montréal emakethe yaseChina. Ukulungisa okunikezwayo kwezivakashi e-Montreal, ngaphandle kokungabaza, kuzothuthukisa idolobha njengendawo yokuya ezivakashini zase-China. Okubaluleke nakakhulu, iqinisekisa ukwamukelwa okumangalisayo kule ngxenye yemakethe ekhula ngokushesha”, kugcizelela uMnu. Lalumière.
Mayelana nohlelo lweZhou Dao oluthi “China Ready”
I-“Zhou Dao” ihlanganisa igama lesiShayina le-IHG elithi “Zhou”, nomqondo wefilosofi yamaShayina, “Dao”. Igama ngokunethezeka, nokho ngokusobala lidlulisela inhlonipho, ukucophelela nokucabangela okuzonikezwa abahambi baseShayina lapho behlala namahhotela e-IHG's China Ready phesheya. Abasebenzi abakhuluma isiShayina edeskini elingaphambili noma ngokusekelwa ngocingo okungu-24/7, ukwamukela amakhadi e-China UnionPay, iphakethe lokwamukela lamaShayina, i-Wi-Fi yamahhala yamalungu e-IHG® Rewards Club, izinhlobonhlobo zokudla neziphuzo zamaShayina nezinye izinsiza ukuhlangabezana nezidingo zezivakashi zaseShayina kuzotholakala emahhotela abambe iqhaza ohlelweni. I-IHG iphinde yatshala imali eningi ekuhlomiseni abasebenzi bayo basemahhotela emhlabeni wonke ngemikhuba yokuziphatha yaseShayina, amasiko nokuqeqeshwa kokwamukela izihambi.
