Ubalule ukuthi yikhona okugqugquzela amabhizinisi nezimboni eziphumelelayo emhlabeni jikelele.
UMnu. Bartlett ubenikeza Inkulumo Yokuvula Engqungqutheleni Yesevisi Yesevisi Yabathengi YaseJamaica's (JaCSA) Virtual Service Excellence namuhla (Okthoba 5, 2022). UNgqongqoshe ukhulume ngesihloko esithi: “Isiko Lokunakekela: I-Catalyst to Jamaica's Global Izimpumelelo Zokuvakasha. "
Lapho egcizelela ukubaluleka kosizo lwamakhasimende oluhle ekukhuleni kwanoma yiliphi ibhizinisi, uMnu. Bartlett wagcizelela ukuthi “ukuphela kwendlela yokuba noma yiliphi ibhizinisi noma imboni ithuthuke iwukuhlangabezana nokweqa okulindelwe amakhasimende ngokusebenza kahle kwenkonzo. Nokho, ngizokuthatha elinye igxathu. Okuwukuphela kwendlela yokuthi isizwe nabantu baso bathuthuke wukuzinikela emphakathini wonkana kusiko lokusebenzela okuhle.”
Ubuye wengeza ngokuthi: “Ubuhle nobuhle kuphela obuzoqhuba zonke izici zomphakathi, umnotho, izimboni, imfundo, ukunakekelwa kwezempilo nezokuvakasha.”
UNgqongqoshe wezokuVakasha uphinde wagcizelela ukuthi ukusebenza kahle kwezinsiza kubalulekile ekuvuseleleni umkhakha wezokuvakasha kanye nomnotho walesi siqhingi. “Ukuzibophezela kwethu ekusebenzeni kahle kwenze umkhakha wethu wezokuvakasha wabuyela emuva ngokushesha okukhulu kunalokho ebesikubikezele ekuqaleni. Ngakho-ke, ukunwetshwa kusize nasekuqhubekiseni ukusimama komnotho wezwe,” usho kanje.
UNgqongqoshe uBartlett wagcizelela ukuthi:
“Nakuba umkhiqizo wethu wezokuvakasha waziwa njengophakathi kwezinhle kakhulu emhlabeni, yikhono lethu lokuhlale siletha isevisi enhle kakhulu kanye nomkhiqizo osezingeni eliphezulu osenza sihluke emqhudelwaneni. Kuyisizathu sezinga lezivakashi eziphindayo ezingama-42%.
Ngaso leso sikhathi uphonsele inselelo ababambiqhaza ukuthi benze okungaphezu kwalokho mayelana nokusizakala okuhle kwamakhasimende, wengeza ngokuthi yile ndlela abazokwazi ngayo ukuthi bangakanani amandla ebhizinisi labo. Uthe “uma ukwenza kahle kwezinsiza kuyimbangela eyinhloko yenzuzo nokukhula kwezokuvakasha; uma kungumhlukanisi oyinhloko ebhizinisini khona-ke izinqubo zethu zesevisi kufanele zidlule okulindelwe yizivakashi. Lena ukuphela kwendlela yokuba imboni ikwazi ukubona amandla ayo aphelele nokuthi ababambiqhaza bathole izinzuzo zayo.”
UMnu. Bartlett ubuye wagcizelela ukuthi “uma ukusebenza kahle kwezinsiza kuyisizinda somkhakha wethu wezokuvakasha, futhi ezokuvakasha ziyinjini yomnotho wezwe, kufanele sikhiphe konke esingakwenza ukuze siqinisekise ukuthi sakha isiko lokunakekela eliqinisekisa isiqhingi sethu esihle. igcina isikhundla sayo njengendawo yokuzikhethela enokuncintisana emhlabeni wonke.”
Ekhumbuza iNgqungquthela ukuthi “ukuvakasha kuwumsebenzi wawo wonke umuntu,” uNgqongqoshe uBartlett uzwakalise ukuthi “yize ukubambisana phakathi kukaHulumeni nababambe iqhaza embonini kubalulekile ekukhuleni okuqhubekayo, sidinga ukwamukelwa yibo bonke abantu baseJamaica ukuze siqinisekise ukuthi izinga, amazinga futhi ubuqotho bomkhiqizo wethu wezokuvakasha buyagcinwa,” enezela ngokuthi “lokhu kuthenga kubalulekile, ngoba, ekugcineni, lapho ezokuvakasha ziwina khona-ke sonke siyawina.”
LeNgqungquthela, esesigabeni sayo se-19 kulo nyaka, kulindeleke ukuthi ihehe izethameli ezingaphezu kwe-1,500 Jamaica, abaHlakazekile nakulo lonke elaseCaribbean. Ngo-2008, i-JaCSA yaba nesandla ekutheni OwayenguMbusi Jikelele, uSolwazi Kenneth Hall amemezele isonto lokuqala eligcwele lika-Okthoba minyaka yonke njengeVeki Likazwelonke Lokusebenzela Abathengi (NCSW). Kulo nyaka i-JaCSA igubha i-NCSW kusukela mhla zi-2-8 kuMfumfu, ngaphansi kwendikimba ethi “Sibungaza Ubuhle Benkonzo: Ukuvuselela Isiko Lokunakekela.”
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- Bartlett also stressed that “if service excellence is the bedrock of our tourism sector, and tourism is the engine of the national economy, then we must pull out all the stops to ensure that we create a culture of care that ensures our beautiful island retains its position as a globally competitive destination of choice.
- In reminding the Conference that “tourism is everyone's business,” Minister Bartlett expressed that “while the partnership between Government and industry stakeholders is central to sustained growth, we need the buy-in from all Jamaicans if we are to ensure that the quality, standards and integrity of our tourism product are maintained,” adding that “this buy-in is crucial, because, ultimately, when tourism wins then we all win.
- “Although our tourism product is recognized as among the finest in the world, it is our ability to consistently deliver excellent service and a quality product that sets us apart from the competition.
