Ingqungquthela ye-European Hotel Managers Association e-St. Moritz iba luhlaza

I-European Hotel Managers Association inikeze ubufakazi obanele bokuqina kwayo ku-General Meeting muva nje e-St. Moritz, eholwa umongameli wayo u-Johanna Fragano, uMphathi-Jikelele we-Hotel Quirinale e-Rome. Le ngqungquthela ibihlelwe yikomiti eliholwa nguHans Wiedemann emahhotela amabili, iBadrutt's Palace kanye neKulm Hotel St. Moritz. Kwakuyizinsuku ezintathu “eziluhlaza”, lapho amahhotela ayesebenzisa amandla ahlukile. Bekuyinkomba yokuthi ezokuvakasha ezisimeme zibaluleke kangakanani ku-EHMA, hhayi nje ngenxa yokubaluleka kwazo okungaphakathi kodwa nangenxa yenani elilokhu likhula “lamakhasimende aluhlaza”, amakhasimende athanda izinkampani ezihlonipha imvelo.

“Ngijabule kakhulu ngokubamba iqhaza ngentshiseko kwamalungu ethu e-St. Moritz, okudale umoya ogcwele amandla amahle,” kuphawula u-Johanna Fragano, uMongameli we-EHMA kanye neMenenja Jikelele ye-Hotel Quirinale e-Rome. Imiphumela esiyitholayo ekusakazeni amagugu ethu - ukuthula phakathi kwabantu, ukuvikelwa kwemvelo, ukuvikela umsebenzi wethu ochwepheshe - inikeza ubufakazi obucacile bentshisekelo yamalungu ethu ezinhlelweni zethu, ngisho nasemazweni angamelwe kahle kancane, njengeRussia. Ngibabonga kakhulu bonke abasabele isicelo sethu.”

Ezemidlalo, imvelo kanye neqhwa bekuyizindikimba ezihamba phambili zomcimbi. Ngokusizakala kwesimo sezulu sase-St. Moritz, esibusise ingqungquthela ngesibhakabhaka esihle sentaba esiluhlaza kanye neqhwa eliyimpuphu ngaphansi kokukhanya kwelanga lasentwasahlobo, imisebenzi eminingi ehleliwe yenzeke ngaphandle, nesiphetho esihle seziqhumane endaweni ephakeme ngamamitha angu-3000. I-al fresco Welcome Cocktail yabahlanganyeli abangaphezu kuka-400 yaqala ngokwamukela umongameli weKomidi Elihlelayo, isithunywa saseSwitzerland u-Hans Wiedemann, kanye neziphathimandla zedolobha kanye nesifunda saseGrigioni. Usuku lonke lwanikelwa emidlalweni yeqembu ethakazelisayo eqhweni. Ubusuku obumangalisayo obuse-Badrutt's Palace obuphethe ingqungquthela futhi bekuwumcimbi wokwethulwa kwendondo “Yomphathi Wehhotela Wonyaka” ku-Austrian Kurt Dohnal oneminyaka engu-51, oyi-CEO kanye nePhini Likamongameli Eliphethe we-Kessler Collection Europe.

Imisebenzi ye-EHMA ibandakanya imikhakha eyahlukene, ukudala ama-synergies kanye nokugqugquzela ubudlelwano obuseduze bamazwe ngamazwe. NgoNovemba odlule kube nohambo lokufunda oluya e-China, oluhlelwe ngenxa yokuxhumana ne-ECHMEC (Europe China Hotel Management Experts Council, www.echmec.org), inhlangano engenzi nzuzo ezinze e-Brussels, ezinikeza yona njengesixhumanisi phakathi kwe-Europe. kanye neChina embonini yamahhotela. I-EHMA iphinde isekele i-IIPT, i-International Institute for Peace through Tourism.

Umhlangano Jikelele wama-35 uphinde waba nethuba lokubingelela amalungu amasha angama-39. Isamba senani lamalungu singu-450, nenhlanganisela enhle yamahhotela azimele namahhotela ayingxenye yezinkampani ezinkulu zamazwe ngamazwe. Ukusebenzelana kwanwetshelwa emazweni amasha ayengekho ngaphambilini, njengeRussia neFinland. Inhlangano ihlela ukuba nobukhona obusabalele kakhulu e-Europe, lapho njengamanje bukhona emazweni angama-28.

Ukuqeqeshwa ezingeni lokuphatha kuyisici esibalulekile futhi inhlangano ibambisana kulo mkhakha nezikole ezihlonishwayo zomhlaba wonke zamahhotela nezokuphekela, njenge-École Hôtelière e-Lausanne kanye ne-Cornell University e-USA, eyahlela izikhathi zokwaziswa okujulile phakathi noMhlangano Jikelele. . Izikhulumi eziningi ezibalulekile zabamba iqhaza kumasemina, zibhekana nenani lezindaba ezithakazelisayo neziphezulu kakhulu: ezomnotho, ukuphathwa kwamahhotela, ukumaketha, ubuchwepheshe, kanye nokuqhathaniswa kwamaketanga amahhotela namahhotela azimele ngaphansi kombono womhlaba wonke.

Izihloko okudingidwe ngazo phakathi noSuku Lwenyuvesi oluhlelwe uChris Norton, uMqondisi Wezokumaketha Nokuxhumana we-École Hôtelière e-Lausanne, ziphathelene nesidingo samaketanga namahhotela azimele ukuze engeze noma akhe inani, nezinkundla zokucobelelana ngolwazi ezintathu: eyokuqala ibimayelana nokumaketha nge-elekthronikhi. enesihloko esithi “Ukufinyelela ikhasimende” (eholwa nguSolwazi Hilary Murphy), esesibili kumasu e-IT, “Ukudala isu elisekelwe kubuchwepheshe bolwazi lesivakashi sakusasa” (eholwa nguSolwazi Ian Millar), kuyilapho ishabhu yesithathu esithi “Isu elisetshenziswayo - Amathuluzi angempela ezinselele zangempela (eholwa ngoSolwazi uDemian Hodari, u-Hilary Murphy no-Ian Millar).

Isimo somnotho womhlaba siyisihloko esishisayo impela futhi isimo samanje sachazwa uchwepheshe wangempela, uDkt. Sandro Merino, iNhloko Yezokuphathwa Kwengcebo UBS, kanti iWorld Economic Forum Report 2008 mayelana nobungozi bomhlaba kanye nokuhambisana kwayo emhlabeni jikelele. imboni yezihambi yahlaziywa ngu-Janice L. Schnabel, Marsh Inc. USA, & Martin Pfiffner, Kessler & Co, Zurich. Sonke sifuna ukwazi ukuthi ikusasa lisibekele ziphi izitayela emhlabeni. U-Nick van Marken, uzakwethu we-Deloitte Touche, uzame ukunikeza izimpendulo ezithile.

Amahhotela asebenzayo ayisinkwa sansuku zonke sabaphathi bamahhotela, futhi uMartin Wiederkehr, Umphathi Wesigaba, iTransGourmet Schweiz AG, ubonise izinzuzo zokusebenza nomphakeli oyedwa.

Mayelana nokumaketha, umnikelo ka-Jürg Schmid, oyi-CEO ye-Switzerland Tourism, ube yimpumelelo enkulu. Unikeze umbono omuhle wamasu le nhlangano yokukhangisa eye yawalandela ukuze kwakhiwe umkhiqizo, kanye nesikhundla kanye nokukhuthaza ezokuvakasha eSwitzerland lapho kubhekene nezinguquko ezisheshayo ezidingweni zamakhasimende. Ukwakhiwa nokuphathwa kokwethembeka komuntu siqu, ithuluzi eliyinhloko ekwakheni isithombe sehhotela nokwethembeka kwekhasimende, kwakuyisihloko okwadingidwa ngaso uChristof Küng, EurEta, Küng Identità. Kubahlanganyeli benkomfa, amakhasimende ikakhulukazi ahlanganisa “abahambi abawubukhazikhazi”, imikhuba yabo eyaxoxwa ngayo nguMargaret M. Ceres njengoba ethula imiphumela yocwaningo olwenziwe yi-American Express kuPlatinum kanye nabanikazi bamakhadi baseCenturion.

Esinye isihloko esisondele kakhulu ekuphathweni kwamahhotela ubuchwepheshe, umkhakha osesimeni sokuthuthuka ngokushesha nokuqhubekayo. “Amakhadi asetafuleni – ukuphepha ekukhokhweni kwekhadi lesikweletu” kwakuyisihloko esacatshangelwa uNiklaus Santschi, iNhloko Yezokudayisa & Nezokumaketha, iTelekurs Multipay AG, kuyilapho uLeo Brand, oyi-CEO yeSwisscom Hospitality Services ekhuluma ngokuphathwa kwamanethiwekhi amahhotela kanye nekusasa lamahhotela. ubuchwepheshe bolwazi embonini yezihambi. Okulindelekile kumakhasimende kukhuphuka nsuku zonke futhi u-Tim Jefferson, uMqondisi Ophethe we-The Human Chain, uchaze ukuthi kwenziwa kanjani ngcono ukuhlinzekwa kwamakhasimende emkhakheni wezindawo zokulala.

Iphaneli labamele ochwepheshe, eliphethwe u-Ruud Reuland, Umqondisi-Jikelele we-École Hôtelière e-Lausanne, lixoxe ngezinkinga namathuba abhekene namaketanga amahhotela namahhotela azimele. Iphaneli ibihlanganisa: u-Innegrit Volkhardt, uMninimandla ophethe, i-Bayerischer Hof, iMunich, uMichael Gray, iMenenja Jikelele, iHyatt International Hotel The Churchill, London Reto Wittwer, President & CEO, Kempinski Hotels & Resorts Emanuel Berger, Isithunywa Esiphezulu seBhodi Victoria Jungfrau Ukuqoqwa kuka-Vic Jacob, iMenenja Jikelele, i-Suvretta House St. Moritz.

I-EHMA (Inhlangano Yabaphathi Bamahhotela YaseYurophu) iyinhlangano engenzi nzuzo eyakhiwe abaqondisi bamahhotela ahlonishwayo ezingeni lamazwe ngamazwe ezinkanyezi ezi-4 nezi-5 futhi ezinikele ekulondolozeni umoya wobungani nezindinganiso eziphakeme zokuziphatha ebhizinisini lamahhotela. I-EHMA inomlando obuyela emuva eminyakeni engamashumi amathathu nane, lapho inhlangano ikhule kakhulu. Ngempela, ekuqaleni yayinabaphathi abambalwa bamahhotela, kuyilapho namuhla inamalungu angu-450 emazweni angu-28. Ngokwezibalo inhlangano imele amahhotela angama-360, amakamelo ayizinkulungwane ezingama-92, abasebenzi abayizinkulungwane ezingama-72 kanye nenzuzo yonyaka elinganiselwa ku-6 billion euros. Ngokuya ngekhwalithi, i-EHMA iqala futhi ngokuyinhloko inhlangano yabangane abanothando olwabiwe ngomsebenzi wabo, abazibophezele ekugcineni izinga eliphezulu lobuchwepheshe bomuntu ngamunye kanye nokuhlonishwa kwezikhungo abazimele. Inhloso ye-EHMA ukwakha inethiwekhi, isifunda semibono, ulwazi, isipiliyoni, izinkinga kanye nemiphumela ukuze kwandiswe ubungcweti bomkhakha. Isithunywa sikazwelonke sase-Italy kanye noMongameli wamanje ngu-Johanna Fragano, umphathi jikelele we-Hotel Quirinale e-Rome.