I-FCM Travel Solutions, ekhona emazweni angaphezu kwama-95 emhlabeni jikelele, iphela unyaka ka-2018 ephezulu ngemuva kokuqokwa njengeNkampani Ehola Phambili Yezokuvakasha Emhlabeni kuma-World Travel Awards ngonyaka wesishiyagalombili olandelanayo.
Imiklomelo Yezokuvakasha Yomhlaba isebenza ukugubha kanye nokuvuza ukwenza kahle kuyo yonke imikhakha yezimboni zomhlaba wonke yezokuvakasha kanye nezokuvakasha futhi yamukelwa njengodumo olukhulu lokuhamba. Imiklomelo ivotelwa ngochwepheshe bezokuvakasha nezokuvakasha emhlabeni wonke, okubonile ukuzibophezela ekwenzeni i-FCM esezingeni eliphezulu kukhombisile ezinyangeni eziyi-12 ezedlule.
Umncintiswano ubushubile, iFCM ibiphikisana nabadlali abanjenge-American Express Global Business Travel, iBCD Travel, uCarlson Wagonlit Travel noCorporate Travel Management bonke abebebanga isicoco sokuthi “Inkampani Ehola Phambili Yezokuphathwa Kwezwe.”
U-Marcus Eklund, uMqondisi Ophethe we-Global, i-FCM ubeke amazwana: “Ngiyaziqhenya kakhulu ngeqhaza elihlangene labo bonke ozakwethu be-FCM kule mpumelelo. Intshiseko nokuzinikela kwabantu bakithi kusenhliziyweni yalokho okusenza sibe inhlangano ephumelelayo. Akuyona into encane ukuzuza lo mklomelo futhi kukhombisa ukuzibophezela okuqhubekayo kwe-FCM ekuletheni izinsiza eziyisibonelo kumakhasimende ethu.”
Lo mklomelo uqeda omunye unyaka wokukhula okuvelele nokusungula okusha kweFCM ngokuqhubeka nokutshala imali ekuthuthukiseni ubuchwepheshe, imikhiqizo nezinqubo. Lokhu kufaka:
– Ukwethulwa kwe-Seeqa, isixazululo esisha esinamandla sokubhukha ku-inthanethi e-UK naseYurophu esinikeza abahambi nababhuki ukufinyelela ezinkethweni zokuvakasha ezingenakuqhathaniswa nokusebenza njengoba sihlanganisa i-GDS, okungeyona i-GDS kanye nokuqukethwe kobunikazi kwe-FCM ngaphakathi kwesistimu eyodwa yokuvakasha kwebhizinisi. Yakhelwe kuplathifomu ye-Amadeus cytric, i-Seeqa ivumela i-FCM ukuthi yakhe umgwaqo okhethekile wamakhono enkundla ohlanganisa ukuhlanganisa izinhlelo zokusebenza zobuchwepheshe ze-FCM kanye nokuqukethwe obekulindelwe.
– E-USA, intuthuko eyengeziwe esixazululweni sokubika sobunikazi be-FCM, i-ClientBank, ikakhulukazi ukuthuthukiswa 'Kwezixhumi' okuvumela amasethi edatha ahlukene ukuthi ahlanganiswe ngaphakathi kwenkundla eyodwa yezobunhloli bebhizinisi. Lokhu kusho ukuthi i-FCM ingahlinzeka amakhasimende ngemininingwane eyengeziwe mayelana nezindleko zohambo lwebhizinisi. Amaklayenti angaphinda aqhathanise ukuhluka phakathi kwenkcitho yawo ne-FCM nezinye izindleko zokuhamba nezindleko. Izindawo okugxilwe kuzo Izixhumi kube yilezi: Ukuhamba Nezindleko, Ubuhlakani Bokulawulwa Kwengozi Yokuhamba, kanye Nezinsizakalo Zokwabelana Ngama-Ride.
– Ukukhishwa eNingizimu Afrika kwenkundla entsha yobuchwepheshe yakamuva ye-FCM i-FCM Connect, uhlelo olusha lwamathuluzi ohambo lwebhizinisi axhumene esizukulwaneni esilandelayo anikeza amakhasimende insiza yokuvakasha ephelele futhi aguqule okuhlangenwe nakho komsebenzisi, kungaba umbhuki, umhambi noma umphathi. Isango eliya ku-FCM Connect lithi 'HUB', elixhumanisa umsebenzisi namathuluzi aphethwe yi-FCM ahlanganisiwe ayisishiyagalombili nezixazululo eziphezulu zezinkampani zangaphandle kusukela ekugunyazweni kwangaphambi kohambo nokubhukha, ukuya ekubikeni nasekulandeleni umhambi.
- Ukwethulwa kwe-Savi e-Australia, ithuluzi lokubhukha ku-inthanethi lesizukulwane esilandelayo elithatha ugqozi kokwakamuva kakhulu kobuhlakani bokwenziwa. I-Savi yakhelwe phezu kwesisekelo solwazi lwemakethe olukhethekile kanye nokuqonda komsebenzisi. Lo mkhiqizo wokubhukha osezingeni eliphezulu uhlanganisa ukusebenza okuhlakaniphile okufana namamojula omsebenzisi ashayelwa umuntu kubahambi, ababhukhi nabaphathi, nokuqukethwe kokuvakasha okucebile okukhethekile ebhizinisini le-FCM.
Ngesikhathi i-2018 FCM's ground-breaking Smart Assistant yeMobile 'Sam' yethulwa kwezinye izimakethe ezingama-50 eYurophu, e-Asia naseLatin America. USam uxubanisa ukuxubana okunamandla kwe-Artificial Intelligence nobungoti bababonisi bezohambo be-FCM bangempela ukunikeza abahambi bamabhizinisi imininingwane eyenziwe yaba ngeyabo ngohambo lwabo ngesixhumi esibonakalayo sengxoxo kudivayisi yabo yeselula. I-FCM iphinde yatshala imali ekuthuthukiseni okwengeziwe kuSam kufaka phakathi isici esisha seDuty of Care esibona ukuthi ukuphi umsebenzisi futhi senza izexwayiso ezifanele zesikhathi sangempela lapho isihambi singathinteka esehlakalweni esiseduze, neSam Community - i-chatbot isize 'umphakathi' webhizinisi abasebenzisi bokuhamba ukuze babelane ngamathiphu nezeluleko.
I-FCM iphinde yaqhubeka nokuhola unyaka wonke wezi-2018 ekuqhubekiseni phambili ezobuchwepheshe ukubhuka okuqukethwe yizindiza ze-IATA zeNew Distribution Capability (NDC) emkhakheni wezinkampani emhlabeni jikelele. I-FCM iqokwe njengomlingani wokwethula uhlelo lokusebenzisana lomhlinzeki wezobuchwepheshe womhlaba wonke uSabre 'Beyond NDC'. I-FCM izobamba iqhaza noSaber enqubweni yokwakhiwa kwezixazululo, ukuhlanganiswa nokuhlolwa kwesisombululo se-NDC sokuphela kokuphela ukuhlangabezana nezidingo zamakhasimende. Futhi e-EMEA nase-Asia, i-FCM kwakuyinkampani yokuqala yokuphatha ukuhamba ukusebenzisana no-Amadeus ekwakheni uhlelo lwe-NDC-X lomhlinzeki wezobuchwepheshe. I-FCM isivele isebenza ngokubambisana nabaphakeli bezindiza abalulekile ukuhlola ukuhlanganiswa kokuqukethwe kwe-NDC kusisombululo se-Amadeus 'Selling Platform Connect ku-2019.
Umklomelo we-Global Leading Travel Management Company unqoba unyaka wonke kuma-World Travel Awards awina i-FCM ngo-2018 ngale ndlela elandelayo:
I-Ejensi Ehamba phambili Yezokuvakasha Kwezebhizinisi e-Afrika
Inkampani Ehamba phambili Yokuphathwa Kwezokuvakasha e-Asia
Inkampani Ehamba phambili Yokuphathwa Kwezokuvakasha e-Australasia
Ukuphathwa Kwezokuhamba Okuhamba phambili kweYurophu - Inkampani
Inkampani yaseMexico neyaseMelika Ehola phambili Yokuphathwa Kwezokuvakasha
Inkampani Ehola phambili Yokuphathwa Kwezokuvakasha eMiddle East
Ukuphathwa Kwezokuvakasha Okuhola phambili eNyakatho Melika
Inkampani Ehola Ekuhambeni YaseNingizimu Melika
