Umthetho wama-240 uwumthetho ongaqondakali kakhulu ebhizinisini lezindiza.
Yilokho umfundisi wezindiza uTerry Trippler angitshela khona eminyakeni eyishumi edlule. Futhi akukaze kube neqiniso kunalokho okuyikho namuhla.
Umthetho 240 uyipharagrafu esivumelwaneni sokuhamba senkampani yezindiza - isivumelwano esisemthethweni phakathi kwakho nenkampani yezindiza - esichaza isibopho sayo lapho indiza ibambezeleka noma ikhanseliwe.
Kodwa kungaphezulu kwalokho kochwepheshe bakho obathandayo kwezokuvakasha. Ngikhuluma ngomdonsiswano ophakathi kosopolitiki ababili abahamba phambili - Uhlelo oluthi “Namuhla” u-Peter Greenberg kanye no-Joe Brancatelli we-Condé Nast Portfolio - abebephikisana njengezifundiswa ze-Talmudic ngalesi sigatshana.
U-Brancatelli uthi awukho uMthetho 240 futhi uwubiza ngokuthi “inganekwane.” Akunjalo, izibali zeGreenberg, zigcizelela ukuthi uMthetho 240 ukhona.
Ngakho-ke umhleli wami, owaziyo ukuthi ngichitha isikhathi esiningi kakhulu ngifunda izinkontileka zezindiza, ungicele umbono. Njengoba kwenza abafundi abafana no-Aaron Belenky, umeluleki we-software waseSeattle ochofoze ibhulogi yami emahoreni ambalwa ngemva kokufunda umbiko kaGreenberg futhi wanginxusa ukuba ngimvimbe ekusakazeni “inganekwane yoMthetho 240.”
Into eqinisekile.
Kubalulekile ukukhumbula ukuthi selokhu ngikhumbula, ngisho nokukhuluma kancane koMthetho wama-240 endabeni kwakwanele ukuheha abafundi, abalaleli nababukeli ngezinkulungwane. Njengokubeka amagama athi “Britney” noma “nqunu” esihlokweni kuqhubela indaba yakho phezulu ohlwini “olufundwa kakhulu,” ukuba “noMthetho 240” esihlokweni kuqinisekisa ukuchofoza okuyisigidi. Bobabili uGreenberg kanye noBrancatelli, engingabatshela ukuthi bangabangane, bayazi ngokuqinisekile impendulo yePavlovian indaba yoMthetho 240 eyiletha. Nginguye. Kungani futhi ngingavuma ukubhala le kholomu?
Kodwa ubani oqinisile?
Hhayi-ke baqinisile bobabili. Futhi bobabili banephutha.
Ngokusobala, kunomthetho wama-240. Kodwa akuwona neze ilungiselelo elinamandla elingasetshenziswa yibo bonke abagibeli abavaleleke. Endaweni ethile phakathi kwenganekwane kanye nenhlamvu yomlingo kukhona iqiniso ngoMthetho wama-240.
Nawa amaqiniso amane angaziwa kangako mayelana ne-Rule 240 awanakwa phakathi nalesi siqephu sokuzijabulisa se-travel maven Smackdown. Ukuzazi kuzokusiza ukuthi uthole isithombe esinembe kakhudlwana salo mthetho obalulekile wendiza, nokuthi kusho ukuthini ohambweni lwakho olulandelayo.
Yonke inkampani yezindiza inomthetho othi '240' — kodwa akuzona zonke izinkampani zezindiza eziwubiza ngokuthi uMthetho 240
Isibonelo, uma ubheka inkontileka yenqola ye-Delta Air Lines, uzothola okuthile okubizwa ngokuthi uMthetho 240 othembisa inkampani yezindiza “izokwenza imizamo yokukuthwala kanye nomthwalo wakho ngokweshejuli eshicilelwe ye-Delta kanye neshejuli ebonakala kumakhalekhukhwini wakho. ithikithi.” Kodwa uma undiza emazweni ngamazwe, i-Delta ayinawo uMthetho 240. Kunalokho, izinhlinzeko ezingama-240 ziqukethwe kumthetho wama-80, wama-87 kanye nowama-95 wenkontileka yayo yamazwe ngamazwe.
I-American Airlines ibiza u-"240" wayo uMthetho we-18, i-Continental Airlines iwubiza ngokuthi uMthetho wama-24 (uhlakaniphe kakhulu, wehlisa uziro) kuyilapho i-US Izindiza ibhekisela ku-240 yayo njengesigaba X. Ngaphambi kwendiza yakho, ngincoma ukuthi uphrinte inkontileka yakho yendiza - ungakwazi thola izixhumanisi kuyo yonke inkontileka yenkampani yezindiza enkulu esizeni sami - futhi ubhekisele kuyo uma kukhona okungahambi kahle. Ungaceli uMthetho 240, ngisho noma inkampani yakho yendiza inayo. Kuzokwenza uzwakale njengomgibeli onomoya ophansi, onesondlo esiphezulu. Kunalokho, ngokuzithoba bhekisa kwinkontileka yakho yenqola noma izimo zenqola uma udinga ukuphikisa ukuze uthole isinxephezelo, futhi uhlonipheke kakhulu. Impucuko ngokuvamile ibaluleke ngaphezu kokulunga.
Umthetho 240 uyingxenye eyodwa nje yenkontileka okufanele uyifunde ngempela
Izinkampani zezindiza kufanele zijabule ngakho konke lokhu kuxabana ngoMthetho 240, ngoba into yokugcina ezifuna ukwenze ukunaka yonke inkontileka yazo. Kungani? Ngoba kukhona amanye amalungelo amaningi okungenzeka awuzange wazi ngawo - yonke into kusukela lapho unelungelo lokubuyiselwa imali kuye kulokho inkampani yenethiwekhi ekukweleta yona uma ugingqika usuka endizeni. Izinkampani zezindiza, kubonakala sengathi zingathanda ukuthi ungazi mayelana nenkontileka yazo. Abanye abathwali abancane abashicileli ngisho nezinkontileka zabo ku-inthanethi, okusho ukuthi kufanele ucele ikhophi yedokhumenti ekhawuntani yamathikithi. (Ngaphansi komthetho wombuso, inkampani yezindiza kufanele ikubonise yona.) Ngisho nezinkampani zezindiza ezinkulu zenza kube nzima ukufinyelela izinkontileka zazo ngokukuphoqa ukuthi ulande idokhumenti ngefomethi ye-PDF noma uyishicilele nge-ALL UPPERCASE, okulingana nokumemeza. ku-inthanethi. Okubalulekile: ukuhamba nge-Rule 240 tangent kusiza izindiza kuphela, hhayi wena.
Umthetho 240 ungashintsha ngaphandle kwesaziso
Izinkampani zezindiza zibuyekeza izinkontileka zazo njalo. Uma bekwenza, abasakazi ngempela emhlabeni. Isibonelo, muva nje ngiqhathanise inkontileka yamanje ye-US Izindiza nenkontileka yayo yangaphambi kokuhlanganiswa futhi ngathola ukuthi inkampani yezindiza yenze izinguquko eziphawulekayo kudokhumenti ebonwe abantu abambalwa. Izibuyekezo zazihlanganisa nokubuyekeza imithetho yayo kumoya-mpilo wezokwelapha, ukushintsha izinqubomgomo zayo zokubuyisela imali kanye nokubeka imingcele emisha kubantwana abangahamba nabo. Njengoba lingekho Ibhodi Le-Civil Aeronautics elizotshela izinkampani zezindiza lokho ezingakwazi noma ezingakwazi ukukufaka ezinkontilekeni zazo, ungabona uMthetho wama-240 noma uqiniswa ukuze uvumelane nomgibeli, noma cishe, ube buthaka ukuze kuzuze izindiza. Yebo zikhona izikhathi lapho inkampani yezindiza kufanele ibuyekeze inkontileka yayo, kodwa ayikwenzi lokho. Amaphepha e-Delta anothuli kancane. Nasi isigatshana esisodwa esingenze ngahleka: “ii) Abagibeli ngeke baphinde bahanjiswe kabusha ngokuzenzakalelayo endizeni ye-Concorde ngaphandle kokuqoqwa okwengeziwe.”
Igama elingcono lomthetho 240 lithi 'amakhasimende ekugcineni'
Okunye okudidayo mayelana noMthetho 240 ukuthi uyingxenye yesithembiso sezinkampani zezindiza sokuthuthukisa insizakalo yazo yamakhasimende ebizwa ngokuthi “Customers First.” Akunjalo. I-"Customers First" isethi yezinqubomgomo ezamukelwa ngokungabaza yizinkampani zezindiza eminyakeni embalwa edlule emzamweni oyimpumelelo wokunqanda ukulawulwa kabusha kukahulumeni. Izithembiso zazihlanganisa nokwazisa abagibeli ngokubambezeleka nokuhoxiswa, ukwamukela abahambi abakhubazekile nezidingo ezikhethekile kanye nokuthuthukisa izinqubomgomo zokubhukha ngokweqile kanye nokunqatshelwa kokugibela. Isethembiso, ngendlela, umhloli jikelele woMnyango wezokuThutha athe bahlulekile ukusigcina. Isibonelo, izindiza ezinhlanu kuphela kwezingu-16 esanda kuzibuyekeza ezenze idatha yokusebenza ngesikhathi yatholakala kumawebhusayithi azo. Uhulumeni uphinde wathola ukuthi izinkampani zezindiza ezingu-12 kwezingu-15 bezingayithobeli imithetho yombuso uma kuziwa ekusizeni abagibeli abakhubazekile. Ukubuka izinhlobonhlobo zezinhlobonhlobo ze-Rule 240 kuphakamisa ukuthi ukunikezwa kufana kakhulu ne-Yin kuya ku-Yang “Yabathengi Kuqala”. “Amakhasimende Okokuqala” yilokho izinkampani zezindiza ezikuthembisayo (kodwa ungakwenzi) kuyilapho uMthetho 240 kuyilokho izinkampani zezindiza okufanele zikwenze (kodwa ngokuvamile azikwenzi). Ngempela isigatshana esithi "Amakhasimende Okugcina".
Ngakho-ke qhubeka, jabulela iziqhumane phakathi kwezinhloko ezimbili ezinkulu ezikhulumayo zomkhakha wezokuvakasha. Dlulisa amathe njengenye yezinja zikaPavlov uma kufanele. Kodwa njengoba ulapha, kungani ungaziniki isikhathi sokuqonda uMthetho 240? Funda umthetho wenkampani yakho yezindiza, bese ubuyekeza yonke inkontileka futhi uhambe nayo endizeni yakho elandelayo.
Ubude bokulibaziseka kwendiza yakho elandelayo bungancika kukho.
edition.cnn.com
