ETurboNews muva nje ngithole ithuba lokuhlangana nosekela mongameli wezokuthuthukiswa kweMpumalanga Ephakathi nase-Afrika we-Intercontinental Hotel Group, uMnu. Phil Kasselis, kanye noMnu Karl Hala, umqondisi wezokusebenza e-Afrika, ngesikhathi evakashele kafushane eKampala. Ngenxa yesikhathi esifushane, imibuzo embalwa kuphela engabuzwa eboniswe lapha ngezansi:
Zingaki izakhiwo eziphethwe i-Intercontinental njengamanje enazo e-Afrika futhi ikakhulukazi eMpumalanga Afrika kanye nesifunda sase-Indian Ocean?
UMnu. Phil Kasselis: Isikhundla sethu samanje e-Afrika simi emahhotela angu-18 anamagumbi angaba ngu-3,600, ahlanganisa ama-Intercontinentals angu-5, ama-Crowne Plazas angu-2, ama-Holiday Inn angu-7 kanye nama-Holiday Inn Expresses angu-4. Lokhu kuhlanganisa imakethe yethu kusukela esikalini esiphezulu kuya esikalini esimaphakathi futhi kuhlanganisa nehhotela lokungcebeleka eMauritius, okungelokuqala e-Afrika kithi. Yebo, sihlala sifuna amathuba afana neSeychelles noma eZanzibar. Ngokuvamile, amahhotela ethu, nokho, atholakala emadolobheni amakhulu noma ezikhungweni zezentengiselwano.
Kusanda kuthola ukuthi i-IHG ihlose ukuphinda kabili iphothifoliyo yabo yase-Afrika esikhathini esiseduze nesimaphakathi. Ingabe kuzoba nezindawo zokungcebeleka futhi mhlawumbe nezakhiwo ze-safari ezifakiwe kulokhu kuthuthukiswa?
UMnu. Phil Kasselis: Uqinisile, i-Afrika iyindawo eyinhloko yokwandisa kithi, yingakho, isizathu sokuvakasha kwamanje kokuthola iqiniso. Esikhathini esidlule, senza ucwaningo oluyisu lwe-Afrika mayelana nezimakethe zethu, futhi sathola ukuthi emadolobheni amaningana abalulekile, i-IHG yayingekho noma sasikhona esikhathini esidlule futhi kufanele sicabangele ukungena kabusha kulezo zimakethe. . I-Afrika isishintshile eminyakeni yakamuva, evame ukuqhutshwa ukwanda kwezinsiza kanye nempahla, futhi manje sesinqume ukuthi sifuna ukuba kuphi ezwenikazi. Izinselelo wukuqonda amazwe, ukuqonda izimakethe.
Yini enquma ukukhetha kwakho indawo - ingabe imakethe yebhizinisi, imakethe yezokungcebeleka noma inhlanganisela yakho kokubili?
UMnu. Phil Kasselis: Uma sibheka izindawo ezintsha, into ebalulekile ukuzinza kwezombusazwe. Njengeqembu lamahhotela asebenza emhlabeni wonke, kubaluleke kakhulu kithina ukuthi izivakashi zethu nabasebenzi bethu baphephile. Uma siya ezweni, akukaze kube okwesikhashana; izivumelwano zethu zokuphatha ezimaphakathi ziphakathi kweminyaka eyi-15 kuya kwengama-20 ubude, ngakho ikhono lokwenza ibhizinisi lapho isikhathi eside libalulekile. Ezinye izici indawo, ozakwethu abalungile bebhizinisi, futhi kuyisihluthulelo sokuqonda ukuhlukana kwamasiko ngamazwe ngamazwe. Lapho singena ezweni elisha, ngokuvamile kuwuphawu lwethu lwezinkanyezi ezi-5 lwe-Intercontinental ukunikeza amakhasimende ethu lokho akulindele kithi - indawo enkulu, ngokuvamile enesikhungo somhlangano, izindawo zokudlela eziningi, nayo yonke ingqalasizinda edingekayo ukuze kuqinisekiswe ukusebenza okuphephile izivakashi nabasebenzi. Ngenxa yezindleko zokwakha ezihlukene ezibonakala ezwenikazi lonke, kungase kungenzeki ukwakha ihhotela lezinkanyezi ezi-5 endaweni, ngoba izindleko zingase zibe zimbi, ngakho zonke lezi izici ziyacatshangelwa. Lokhu kubaluleke kakhulu esimweni sezezimali sanamuhla lapho kuthengwa ukulingana, kwezinye izindawo kungase kube nzima. Kwamanye amazwe, lapho amanani ekamelo aphansi kakhulu uma kuqhathaniswa, singacabanga ukusebenzisa ezinye izinhlobo zethu, njenge-Holiday Inn, nayo ewumsebenzi ogcwele isevisi kodwa ukuya esikalini esimaphakathi, kuyilapho uhlobo lwethu lwe-Crowne Plaza lungenye inketho ezingeni lokungena. phezulu, phakathi kwezinkanyezi ezi-4 kuya kwezi-5. I-Crowne Plaza entsha eseNairobi ngokwesibonelo [iyihhotela] lesimanjemanje elisendaweni yamabhizinisi asafufusa ngaphandle kwe-CBD, futhi iyisibonelo sehhotela lebhizinisi elisezingeni eliphezulu elihambisana nokusebenza kwethu kwe-Intercontinental edolobheni.
Mayelana ne-Crowne Plaza, ingabe lelo hhotela bekungafanele livulwe ngasekupheleni konyaka odlule? Yini ebangele ukubambezeleka okusobala?
UMnu. Phil Kasselis: Sike saba nokubambezeleka kokwakhiwa futhi saphinde salimala isiphepho phakathi nesiphepho esinamandla ezinyangeni ezimbalwa ezedlule. Ukuthengwa kwezinto zokwakha zamaphrojekthi e-Afrika naseMpumalanga Ephakathi kuvame ukuba nzima. Kulokhu, sisebenze nabanikazi ukuze silawule lesi sigaba esinzima futhi sigxile ekuvuleni okufanele manje maduze.
Yini ekulethe wena noKarl eKampala kulokhu, nakuba ukuvakasha okufushane kakhulu? Ingabe kukhona okwenzekayo lapha, futhi sizobona uhlobo lwe-Intercontinental luqhamuka edolobheni?
UMnu. Phil Kasselis: I-Afrika iyindawo eyinhloko emkhankasweni wethu wokwandisa, futhi, kunjalo, angikwazi ukwahlulela amathuba avela ehhovisi lami e-Dubai, kufanele futhi ngihambe endaweni yami yomthwalo wemfanelo ukuze ngihlole ukuvuleka okusha, amathuba amasha. I-Uganda iyingxenye yalelisu njengoba sibheke ukusabalalisa igama lethu eMpumalanga Afrika, ngakho yebo, sibheke eRwanda, e-Uganda, nakwamanye amazwe ukuze sithole ukuthi yini esingayiletha kulezo zimakethe nokuthi lezi zimakethe zingasilethela ini. Njengamanje asinazo izimemezelo esizozenza; kusesekuseni kakhulu ngalokho, kodwa sibheke kakhulu le ndawo.
I-Intercontinental iyinkampani yamahhotela enkulu kunazo zonke emhlabeni, akunjalo?
UMnu. Phil Kasselis: Lokhu kulungile; sinamagumbi angaphezu kwesigamu sesigidi kumaphothifoliyo emikhiqizo yethu ehlukene, amahhotela angaphezu kuka-3,600 emhlabeni jikelele, futhi siwuphawu olukhulu lwezinkanyezi ezi-5 olunamahhotela angaphezu kuka-150 e-Intercontinental emhlabeni jikelele.
Pho ufuna ukuya kuphi usuka lapha, ukuba phezulu lokho?
UMnu. Phil Kasselis: Okubaluleke ngempela kithina ukuthi sibe nehhotela elifanele endaweni efanele, ngakho inani langempela lamahhotela noma amagumbi alilona ngokuphelele ngokwalo. Ikakhulukazi lapha e-Afrika, kubalulekile ukuthi sazi abanikazi bethu esenza nabo ibhizinisi isikhathi eside. Amagugu ethu e-Afrika anezimpande eziqinile emashumini amaningi eminyaka manje, kwezinye zezihloko ezibalulekile zamazwe abalulekile. Indima yami ukuphinde ngigxile e-Afrika, esikwenzile eminyakeni emi-5 edlule, nalapho ngokwesibonelo amazwe afana neNigeria noma i-Angola avele ngokuzumayo anesidingo esengeziwe samahhotela ezinkanyezi ezi-5.
Iyiphi indawo yakho enkulu yokukhula ngokwendawo - i-Afrika, i-Asia, iMpumalanga Ephakathi, iYurophu, iMelika?
UMnu. Phil Kasselis: Ukuba khona kwethu okukhulu kusese-US, kodwa izimakethe ezisafufusa njenge-China ziqhubekisele phambili ukwanda eminyakeni yamuva nje, njengoba kwenza i-Middle East ne-Afrika. Ngokwesibonelo, e-China, sesinamahhotela acishe abe yi-100 asebenzayo njengamanje, namanye asathuthuka, okusenza sibe umqhubi wamahhotela omhlaba wonke omkhulu kulelo zwe. IMpumalanga Ephakathi ne-Afrika, nayo, ibhekwa njengezindawo zokukhula futhi, vele, siphishekela amathuba okusabalalisa imikhiqizo.
Ngabe uzolandela ukuholwa ngamanye amabhrendi omhlaba afana neFairmont noma i-Kempinski ungene emakethe yezindawo zokungcebeleka kanye ne-safari?
UMnu. Phil Kasselis: Akunjalo, akusiyo inhloso yethu ukuphumela obala ezindaweni zokungcebeleka noma ezindaweni zohambo. Ukugxila kwethu okuyinhloko kuhlala kuyimikhiqizo yethu ekhona. Seziningi izinselelo vele zokusenzela ibhizinisi e-Afrika, futhi [singathanda] sigxile ekubeni namahhotela abalulekile ezindaweni ezibalulekile kulo lonke izwekazi. Izindawo zokulala zeSafari nezindawo zokungcebeleka zingaphambukisa ukunaka kwethu ebhizinisini lethu eliyinhloko, lapho sigxila kakhulu kumakhasimende ethu asuka kwezamabhizinisi nezinkampani, uhulumeni, izisebenzi zezindiza, nabavakashi bezokungcebeleka. Ngokombono womkhiqizo, kunganikeza umphumela omkhulu we-halo, kodwa ngokombono webhizinisi nje, kwenza umqondo owengeziwe ngathi ukunamathela esu lethu eliyinhloko.
Ubukade unendawo eMombasa, khona kanye ogwini lolwandle, esikhathini esidlule. Likhona yini ithuba lokuthi ubuyele lapho futhi?
UMnu. Phil Kasselis: Ukwakha izindawo zokungcebeleka ezindaweni ezifana neMombasa noma eZanzibar bekuyoncika kakhulu emandleni esilinganiso samakamelo, kodwa uqinisile, besiseMombasa esikhathini esidlule, futhi uma bekuvela ithuba, besiyolibheka. Kungase kungadingeki ukuthi kube yi-Intercontinental, singakhetha i-Holiday Inn noma i-Crowne Plaza, futhi okubalulekile usayizi. Enkampanini efana neyethu, cishe akunakwenzeka ukusebenzisa ihhotela elinamagumbi angama-50, angama-60, noma angama-80. Sinikezwa ukuthi sibheke izindawo eziningi ezinjalo, ezinye zazo izindawo zokungcebeleka ezinhle kakhulu, kodwa kulolo hlu lokhiye, akwenzi mqondo kangako kithi. Kufanele kube nenzuzo yezindleko kubanikazi, futhi singabheka inani elithile elincane lamagumbi ukuze sibazuzele lokhu. Inketho eyodwa lapha kungaba ama-franchise, lapho abanikazi behhotela bephethe ihhotela, futhi sibahlinzeka ngamasistimu, ngakho-ke alikwazi futhi akufanele likhishwe ngokuphelele.
Ucabanga ukuthi yini ekwenza wehluke kubaqhudelana bakho abakhulu emhlabeni jikelele?
UMnu. Phil Kasselis: Thina kwa-IHG sinamagugu amaningi, umlando omude obuyela emuva kude ebhizinisini lokwamukela izihambi, kanti i-Intercontinental njengophawu, manje isineminyaka engaphezu kwama-50 ubudala. Buyela emuva ezinsukwini ze-Pan Am lapho i-Intercontinental yayiphethwe yibona, futhi sakha amahhotela e-Intercontinental nomaphi lapho i-Pan Am yayindizela khona ngalezo zinsuku. Lokhu kusinika umbono wembulunga yonke, njengoba sibe yingqalabutho yohlobo lwamahhotela aphambili emhlabeni wonke. E-Afrika, sinesizinda sethu sokusebenza eNairobi, futhi sesibe se-Afrika amashumi eminyaka, okusinika ulwazi oluningi kanye nokuqonda ngezimakethe zasekhaya emazweni amaningi esisebenza kuwo. Siyaqonda ukuthi yini edingekayo ukuze usebenze e-Afrika. ; akukhona nje ukubeka igama esakhiweni kodwa ukudala nokugcina ingqalasizinda, ukuqeqesha abasebenzi, ukuzigcina, ukusebenza nabaphathi bendawo, futhi sikholelwa ukuthi sinamandla ngaphezu kwezimbangi zethu lapha.
Imaphi i-Intercontinental Hotels nezibopho zomphakathi njengesakhamuzi esiyinkampani? Ungakwazi ukunikeza izibonelo ukuthi wenzani ngokwesibonelo eKenya?
UMnu. Karl Hala: Okukhulu esigxile kukho kusemiphakathini yethu kanye nendawo esihlala kuyo, noma kuphi lapho (IHG) sisebenza khona. Ngonyaka odlule, sagxilisa ukunaka kwethu esithombeni esiluhlaza lapho sinciphisa ngokuphawulekayo ukusetshenziswa kwamandla ehhotela ngokwethula imishini yesimanjemanje, ukushintshela kumalambu okonga ugesi, nokukhuthaza izivakashi ukuba zisebenzise ugesi ngokuwonga futhi zicime izibani zegumbi ngokuphelele uma ziphumile (kwengeza lokhu babhali ukuthi amafriji awathintwa ukusetshenziswa kwe-master switch njengoba kusanda kubonakala lapho uhlala e-Intercontinental Hotel eNairobi). Lokhu kuwuhlelo lomhlaba wonke, okwenzeka e-Afrika, kunjalo, futhi kugcizelela ifilosofi yethu yebhizinisi kanye nenjongo yokubuyisela emvelweni. Ukusetshenziswa kancane kwamandla kuhle - kuhle emnothweni jikelele futhi kulungele imvelo. Eqinisweni, uphiko lwamahhotela eKenya seluwamukele umqondo olandela impumelelo yethu, ngakho-ke lezi yizindaba ezinhle kithi ukuthi sihole kulolu hlelo. Siphinde sibe nobudlelwano ne-National Geographic, futhi umyalezo ovela kulokho kubambisana uthi: ukubuyisela emiphakathini. Lokhu kusiza ukugcina izimiso zamasiko, ukuwaphakamisa kanye nokubanika amandla, kungaba mayelana nezinyathelo zokuvikela imvelo, ukuhlinzekwa kwamanzi okuphuza ahlanzekile, noma okunye okukhathazayo okubalulekile imiphakathi yethu engomakhelwane enayo.
Ukuthobela imithetho nezimiso zendawo, kubaluleke kakhulu kithi, futhi, eqinisweni, sithobela isimiso sokusebenzisa umkhuba wamazwe ngamazwe kanye namazinga angcono kakhulu kulokho esikwenzayo, futhi iyunithi yethu yangaphakathi yamazinga emvelo nezokuphepha ibaluleke kakhulu lokhu.
Kwengezwe u-Phil Kasselis ngaleso sikhathi: Siyinkampani ezinze e-UK, futhi imithetho yethu neziqondiso e-UK ziqinile futhi nakuba sihweba emhlabeni wonke, singaphansi kwemithetho yase-UK futhi siyayihlonipha futhi siyisebenzisa noma yikuphi lapho sikhona. Okubalulekile, bonke abasebenzi bethu bayayiqonda le filosofi, futhi nomaphi lapho uya khona ubabuza, babonisa izindinganiso zethu zebhizinisi ezimpendulweni zabo.
Uma sikhuluma ngabasebenzi, amanye amahhotela anenani elimangalisayo lezisebenzi. Kuthiwani ngokusebenza kwakho siqu kubasebenzi bakho, futhi injani inzuzo yakho?
UMnu. Karl Hala: Inzuzo yabasebenzi bethu incane kakhulu. Sinobudlelwano obuhle kakhulu eNairobi nabasebenzi bethu, nakwamanye amahhotela engiwengamele. Abasebenzi bethu ngokuvamile bajabule futhi banelisekile, ukuziphatha kwabo kuphakeme, futhi sikwenze lokhu ngenxa yokuthi banamathuba emisebenzi, bathola amathuba okuthuthuka, futhi izinhlelo zethu zokuqeqesha zangaphakathi zinikeza abasebenzi bethu wonke amathuluzi namakhono abawadingayo ukuze bangagcini nje ngokuwenza. bethula umsebenzi ngempumelelo nangendlela ekhuthazayo kodwa ubanikeze amathuba okukhula nathi. Uma unabasebenzi abajabule, unezivakashi ezijabule, kulula kakhulu.
U-Phil Kasselis Wengeziwe: Sikhuthaza abasebenzi bethu ukuthi bahlale ngaphakathi kohlelo lwe-IHG, futhi sibanikeza ukuqeqeshwa okungapheli kanye nezikhuthazo zokwenza kanjalo. Labo abanentshisekelo yokujoyina i-IHG bangabona kokuthi www.ihgcareers.com lokho esikunikezayo nokuthi siqeqesha futhi sibheke kanjani ukuthuthuka kwemisebenzi yabo, ngakho-ke lokhu akuwona nje umsebenzi kodwa kuwukhetho lomsebenzi impilo yonke. Eqinisweni, ingxenye enkulu yemali encane yabasebenzi esiyibonayo iwukudluliselwa kwamakhono ngezisebenzi ezikhona eziya ehhotela elisanda kuvulwa, okuvame ukuhambisana nokukhushulwa esikhundleni. Ukwanda kwethu e-Afrika ngokwesibonelo, uKarl angasebenzisa futhi athembele kubasebenzi ababaqeqeshe kuwo wonke amahhotela akhona lapho evula izindawo ezintsha, sinengqalasizinda yokwenza lokho, futhi amanye amaqembu amaningi amahhotela athola ukuthi inselele ethile, ngoba yiba nalezi zinketho uma ubheka indawo entsha, ihhotela elisha. Ngokuvamile, umkhakha wamahhotela ungowokuhambahamba okuphezulu, futhi sinenhlanhla ukuthi iningi labasebenzi bethu ababalulekile basasele nathi, ikakhulukazi e-Afrika lapho lokhu kubaluleke kakhulu.
Ngakho-ke ngokuzakhela eyakho imikhakha yokuphatha, unenqwaba yabasebenzi abanamakhono futhi abafundile abazimisele ukuthuthela nawe ezindaweni ezintsha?
UMnu. Karl Hala: Kunjalo impela!
Ubambisana ngezinga elingakanani namakolishi amahhotela endawo nezikole zamahhotela futhi lunjani uhlelo lwakho lokuqeqeshwa kwabaqalayo imisebenzi ngokwesibonelo?
UMnu. Karl Hala: Ngangingumhloli eKolishi laseKenya Utalii esikhathini esidlule. Ukuqeqeshwa kimina, kithina, kuseqhulwini lwe-ajenda, bekulokhu futhi kusazoqhubeka, futhi izinhlelo zethu zokuqeqesha izinkampani ziyisibonelo esihle sefilosofi yethu lapha. Izinhlelo zethu zangaphakathi ziqhutshwa ochwepheshe emikhakheni yabo yobuchwepheshe, kungaba ngamakhono obuholi, kwezokuthengisa, kunoma yimuphi umnyango ehhotela; futhi uhlelo lwethu lokuqeqesha abaphathi lugxile kakhulu ebuholini, lwakha phezu kwezisekelo zokuqeqeshwa okukhethekile kwezikhundla zangaphambili. Ukwengeza, sisebenza, vele, eduze nezikhungo zokuqeqesha, ezizimele nezikahulumeni, njengoba iningi labasebenzi bethu lisuka ezikoleni nasemakolishi anjalo. Ngingaqoka iKenya Utalii College kanye ne-Abuja School for Hospitality training, ukusho ezimbili nje. Sisebenza nabo kanye nabafundisi babo ukuthuthukisa izifundo nokuqukethwe kwezifundo, okuzuzisa thina kanye nabo, ngoba bangakwazi ukuqeqesha abantu abangakwazi ukuqala ukusebenza ehhotela ngaphandle komthungo. Uma othile eqala ngathi, kuba khona izinketho zokushintsha ngokwesibonelo, kusukela esigabeni samagumbi ukuya ehhovisi elingaphambili, futhi umuntu angakhuphuka emazingeni abe umphathi jikelele, ngakho wonke amathuba akhona futhi labo abazimisele ukuwasebenzisa ngokunenzuzo bangenza kanjalo. . Ihhotela ngalinye linomnyango walo wokuqeqesha, kanjalo neqembu lilonke. Eqinisweni, i-IHG inezikhungo zayo manje zokuqeqesha abasebenzi lapho bethola khona izitifiketi namadiploma, angaziwa yithina kuphela kodwa nabanye abasebenza emahhotela. Bayayazi ikhwalithi esiyikhiqizayo lapho.
Kwengezwe uMnu. Phil Kasselis: Kwesokudla; sinesikhungo semfundo ephakeme, ngokwesibonelo, eCairo esakhiwe omunye wabanikazi bethu futhi esiphethwe yithi, lapho siqeqesha khona abasebenzi ngezimfuneko zokungena, bese sisebenza njengabaphathi bamagumbi, oweta, abapheki, njll. futhi sinikeza labo uqeqesho oluthuthukisiwe. ukufuna iziqu eziphakeme, kunjalo. Siphinde sibe nesikole esifanayo eShayina lapho kubalulekile ngathi ukuqeqesha abasebenzi bafinyelele amazinga esicabanga ukuthi ayadingeka ukuze siqale ukusebenza emahhotela ethu, futhi njengamanje sibheke ukusungula izikole ezifanayo eSaudi Arabia, ngoba eGulf sekukhona manje. inqubomgomo yokuqinisekisa ekhona yokungenisa abantu bezwe emsebenzini, ngaphesheya kweGulf, ngakho-ke sidinga ukusukumela phezulu futhi sihlinzeke ngezinsiza zokuqeqesha abantu abasha. Khumbula, ngamaphesenti angama-95 abasebenzi basehhotela lethu esikhuluma ngabo lapha, futhi yilapho kunezinselele khona, ukuba nabo babe phezu komdlalo wabo. Njengesibonelo, ukuvula ihhotela eNigeria lapho ngokoqobo lingekho ichibi labasebenzi abaqeqeshiwe, lapho uvula ihhotela futhi udinga ukuqasha abasebenzi abangu-600, cishe kufanele uziqeqeshe ngokwakho, ngoba lidlula umthamo wezikole zendawo zamahhotela. . Uma uvula Ihhotela i-Intercontinental noma yikuphi e-Afrika, futhi izivakashi zakho zikhokha imali engaphezu kuka-US$300 ngobusuku, azilindele lutho olufushane njengokuphelela kanye namazinga afanayo eziwathola kwenye indawo emahhotela ethu, futhi akusebenzi ukubeka izaba zokuthi zisanda kuvulwa noma ngoba le ndawo inzima ukuthola abasebenzi abaqeqeshiwe. Amakhasimende ethu awanandaba nezaba. Bayazi ukuthi uma bengena emnyango wethu wangaphambili bathola amazinga kanye nesevisi ye-Intercontinental. Lezo yizinselelo esifunde ukuzinqoba, mhlawumbe kangcono kunamanye amahhotela amaningi, ngenxa yobudlelwano bethu obude ne-Afrika kanye namagugu ethu ekusebenzeni kwamahhotela lapha.
Kwengezwe uMnu. Karl Hala: Uyabona, siqale ukulalela abasebenzi bethu, ukuze siqiniseke ukuthi lapho sivula ihhotela sesilungile, abasebenzi sebemi ngomumo, futhi sithole ulwazi oluningi ekubonweni kwabasebenzi bethu nasezincomweni, iziphakamiso ezenziwe. , ukuthuthukisa izinsiza zethu, sikwazi ukuvula ihhotela elisha lapho konke sekumi ngomumo ngaleso sikhathi. Lokhu kuphinde kwaholela ekutheni kube nenqubo yokuhlola njalo, hhayi nje kanye ngonyaka cishe njengento esemthethweni, kodwa lapha nathi lokhu kuthathe izimpande, ngoba sifunde izinzuzo kukho, ukuqaphela njalo futhi phezu kwezinto.
Kwengezwe uMnu. Phil Kasselis: Iningi lezinkampani ezinkulu zomhlaba zinamathuluzi okuxilonga ukuze zihlole izinkinga ezithile, ukusebenza, njll., futhi kithina, vele, akuyona nje into esemqoka, inzuzo nokulahlekelwa, njll. kodwa futhi ikakhulukazi umuntu. ukubuyekezwa kwezinsiza; ukuyibiza ngezibuyekezo ezingu-360 noma izinhlolovo zokubandakanya abasebenzi, abasebenzi bethu bangakwazi, ngokufinyelela iwebhu, ngokungaziwa ngokuphelele bathumele ulwazi lwabo, ukuhlola kwabo, nokubuyekezwa kwabo kwezinqubo, ngakho-ke sihlale sinethuluzi elibalulekile lokubona indawo engaba yinkinga ihhotela futhi angasabela ngesikhathi ukuze enze izinguquko lapho kudingeka. Ngakho-ke sidlulele ngalé kwezinhlolovo zezihambeli nje futhi sengeza izinhlolovo zezisebenzi kumenyu etholakala kubaphathi bethu ukuze silinganise ukusebenza kwawo.
Siyabonga, Madoda, ngesikhathi senu kanye nakho konke okuhle emizamweni yenu yokwandisa i-Afrika futhi ikakhulukazi iMpumalanga Afrika lapho singenza khona ngamahhotela ambalwa e-Intercontinental, Crowne Plazas, noma Holiday Inns.
