Isikhumulo sezindiza i-Queen Alia International (QAIA) sizuza ngokushesha idumela lokuletha isevisi yamakhasimende eyikhwalithi ukuze ifane nokuhamba phambili ebhizinisini. Ifilosofi ye-QAIA egxile kumakhasimende iwukuthi iye yaqashelwa abagibeli, ikala lesi sikhungo njengesihamba phambili eMpumalanga Ephakathi kanye Nokuthuthukiswa Okungcono Kakhulu eMpumalanga Ephakathi ocwaningweni lwe-ACI luka-2014 lwe-Airport Service Quality (ASQ) lokwaneliseka kwamakhasimende.

U-Kjeld Binger, oyi-CEO ye-QAIA opharetha, i-Airport International Group (AIG), uveza ngokuziqhenya ukuthi i-QAIA ibiyisikhumulo sezindiza esiphezulu saseMpumalanga Ephakathi kuzo zonke izigaba ezingama-36 zikalwa ohlelweni luka-2014 lwe-ASQ.

QAIA

“Sigxile ekuhlinzekweni kwezikhungo nezinsiza ezisezingeni eliphezulu futhi lokhu kubonakala esitatimendeni sethu senhloso, esiwukuba u-Queen Alia abambe iqhaza ekuchumeni nasekuziqhenyeni kweJordani kanye nababambiqhaza bethu ngokuba phakathi kwezikhumulo zezindiza ezihamba phambili ezingama-20 ku-ASQ ngayinye. isigaba,” usho kanje.

“Izinhlelo zokuqeqesha eziqhubekayo, izikhathi zempilo, njalo sibheke ukwenza intuthuko ngokuhlaziya imiphumela yocwaningo nokuba nekhwalithi ku-ajenda yakho konke esikwenzayo kudale isiko lebhizinisi eligxile kubagibeli esikhumulweni sezindiza.”

U-Binger uyaziqhenya kakhulu ngemizamo yokwenza inqubo yezokuphepha ivumelane namakhasimende kakhudlwana, okuqale ngokumane ancenge abasebenzi bezempi abasemsebenzini wezokuphepha ukuthi balahle umfaniswano wabo wezempi ukuze bathole ama-blazer namabhulukwe angasabisi kangako. Kodwa uBinger uphakathi kwabokuqala ukuvuma ukuthi itheminali entsha ye-QAIA eyi-100,000m2 ehlaba umxhwele - isigaba sokuqala esavulwa ngo-2013 - ibambe iqhaza elikhulu empumelelweni ye-ASQ yesikhumulo sezindiza.

“Amazinga wokwaneliseka kwabagibeli anyukile kusukela kwavulwa itheminali entsha,” kuthakasela u-Binger. “Engidinga ukukusho ukuthi ngaphambi kokuthi kuvulwe itheminali endala ikleliswe endaweni ka-186 emhlabeni ocwaningweni lwe-ASQ lwe-ACI. Namuhla ikleliswe ku-34 emhlabeni jikelele futhi lokhu kumele kubonakale ngokwengqikithi njengoba njengamanje sishayela u-40% wabagibeli bethu abasuka ezindizeni ezipakwe emasangweni akude. Umthelela wayo ube umangalisa ngempela.”

Izitolo eziningi ezintsha zokudla nokudla neziphuzo (i-F&B), ezifake nenani lemikhiqizo yasendaweni nemiqondo ukusiza ukudala umuzwa wendawo - kanye nesitolo esikhulu sokuhamba samahhala esisetshenziswa yi-World Duty Free - nazo zisize ukufaka isandla ekudumeni kwayo. Imisebenzi yokudayisa kanye ne-F&B okwamanje yenza u-20% wemali engenayo engenzi lutho yendiza yesikhumulo sezindiza. Ukunwetshwa kwesikhumulo sezindiza

Ngenkathi i-AIG iklonyeliswa ngemvume yeminyaka engama-25 yokusebenzisa i-QAIA, yazibophezela ukuthi izokwakha itheminali entsha ukuze ihlomise kangcono isango lokusingatha isidingo esikhulayo. Futhi kube kuhle njengezwi layo.

Nokho, isidingo sokuqhubeka nokusebenzisa itheminali endala ngenkathi kwakhiwa entsha sasho ukuthi kwakufanele yakhiwe ngezigaba lapho isakhiwo esikhulu esiqalwa silandelwa yizinsika ezimbili ezakhiwe endaweni yetheminali endala. Njengoba itheminali endala isibhidliziwe, umsebenzi uyaqhubeka ekwandiseni izinti ezintsha zamarandi ayizigidi ezingama-200 ezizoqeda ngempumelelo isigaba sokuqala setheminali entsha futhi zihlomise i-QAIA ukuthi ikwazi ukusingatha abagibeli abayizigidi eziyi-12 ngonyaka (mppa).

Lapho lezi zivulwa ngo-2016, ama-piers angu-46,500m2 azoziqhayisa ngamabhuloho angu-13 ahlanganisayo - amane awo azokwazi ukuhlalisa kanyekanye izindiza ezimbili ezincane noma ezibanzi futhi, uma kudingeka, zombili izindiza ezifikayo nezisuka ngesikhathi esisodwa - kanye no-17. amasango okuxhumana.

Amasango engeziwe azoqinisekisa futhi ukuthi i-AIG akusadingeki ukuthi igibelise abagibeli abangama-40% be-QAIA ezindizeni ezipakwe emasangweni akude. "Okwamanje sisabambekile ngenxa yokuthi sinamandla okusiza cishe amaphesenti angama-60 abagibeli bethu abasuka emasangweni okuxhumana," kuphawula uBinger. “Asikuthandi lokhu njengoba kuyinselelo futhi akulona uhlelo oluhamba phambili lokusiza amakhasimende.

“Ngiyabonga, kuzoba yinto yesikhathi esedlule kusukela ngo-2016 futhi, uma sekwenzekile futhi sesikwazi ukuhlinzeka bonke abagibeli bethu ngezinsizakalo ezisezingeni eliphezulu kusukela lapho bengena ngaphakathi kwesakhiwo kuze kube yilapho behamba, ngilindele ukuthi itheminali yethu ikleliswe njengenye yezindawo ezihamba phambili emhlabeni ocwaningweni lwe-ASQ, ”kuqhuba yena.

Umbono kabili

Ukuphothulwa kohlelo lokunwetshwa kuzothatha ukutshalwa kwezimali kwe-AIG ku-Queen Alia kudlule uphawu lwesigidigidi esingu-$1 kusukela yathatha isibopho sokusebenzisa isango ngomhla ka-1 Januwari, 2008. Futhi isikhumulo sezindiza sokucabanga phambili sesivele sinezinye izinhlelo zokunweba ebhodini lokudweba umthamo wayo ube phakathi kuka-16mppa no-20mppa ngo-2032. I-AIG iphinde yakhuthazwa yizindaba zokuthi uhulumeni wase-Jordan uzolungisa umzila wezindiza osenyakatho wesikhumulo sezindiza kulo nyaka, ukuze utholakalele ukusebenza kwezentengiso okokuqala ngqa selokhu athatha izintambo zokuphatha isikhumulo sezindiza. U-Binger uveza ukuthi lokhu kuzoba intuthuko ebalulekile yesikhumulo sezindiza, okusenza singabi sengozini yomthelela wesimo sezulu esibi.

I-AIG izophatha iphrojekthi egameni likahulumeni, ngaphansi kwemibandela yemvume yeminyaka engama-25 ebophezelekile ukuhlinzeka ngemigwaqo yezindiza eqinisekisiwe, ehambisanayo. “Silindele ukuphinde sivule umzila wezindiza osenyakatho ngasekupheleni kwalo nyaka, okuzosivumela ukuthi silungise umzila wezindiza oseningizimu ngaphambi kokuba ube isikhumulo sezindiza esinemizila emibili futhi ngokokuqala ngqa cishe eminyakeni eyishumi,” kusho uBinger.

"Inhloso yethu ukuqhubeka nokuthuthukisa umthamo wethu wabagibeli namazinga esevisi ukusiza iNdlovukazi u-Alia ifinyelele amandla ayo aphelele njengendawo yokudlulisa yesifunda," uyanezela. “Kungase kuzwakale njengokufisa ukuvelela, kodwa itheminali entsha isivele iqinisekisa ukuthi sinikeza izikhathi zokudlulisa ezishesha kakhulu nezilula kakhulu emhlabeni. Asikho isizathu sokukholelwa ukuthi ngeke sakhele phezu kwalokhu njengoba sithuthukisa inethiwekhi yethu yemizila.”

Umgomo uhambisana nesu lezokuvakasha lezwe loMbuso lokungazami ukuncintisana nezizinda ezinkulu ezingomakhelwane ze-Dubai, i-Doha, i-Abu Dhabi ne-Istanbul.

“Sifuna ukwakha eyethu indawo ukuze singenelele esikhundleni sokuqhudelana nezindawo ezinkulu ezisemnyango wethu, njengoba ingekho indlela esingayinqoba ngayo leyo mpi,” kuvuma uBinger.

“Sinomkhiqizo wokudlulisa ohamba phambili esifundeni. Kulula kakhulu ukudlulisa ku-Queen Alia ngenxa yamabanga amafushane okuhamba ahilelekile kanye nenqubo ephumelelayo yokudlulisa phakathi kwendiza eyodwa nenye. Leli iphoyinti lethu eliyingqayizivele lokuthengisa ngakho-ke ithuba lethu lokuthuthuka sibe isikhungo se-niche emakethe. "

Ukukhula kwethrafikhi

Njengoba irekhodi labagibeli abayizigidi ezingu-7.1 (+9% unyaka nonyaka) abadlula ku-QAIA ngo-2014, akukho ukuphika ukuthi isikhumulo sezindiza esisha namapayipi, lapho kuvulwa, kuyodingeka ukusiza i-AIG ukuhlangabezana nesidingo esikhulayo.

U-Binger, nokho, uyashesha ukuveza ukuthi ukukhuphuka okumangazayo kwabagibeli kwangonyaka odlule kwakungenxa yokuthi u-2013 “bekuwunyaka ophansi” wokukhula kwezimoto e-QAIA ngenxa yezinxushunxushu zezombusazwe kwezinye izingxenye zomhlaba.

Ngaphandle kuka-2013 kanye nemiphumela yakamuva ye-Arab Spring, uphawula ukuthi i-QAIA ijwayele ukuthokozela ukukhula kwethrafikhi cishe ngo-10% ngonyaka futhi uyavuma ukuthi angajabula ngokuthile okufana nalokhu ngo-2015.

Okwamanje ubikezela “ukukhula okuncane” konyaka, kodwa okwamanje ngeke athathwe kunoma yiziphi izibalo ngenxa yempi yombango eqhubekayo eSyria kanye nezinxushunxushu zezombusazwe eLibya nakwezinye izingxenye zeMpumalanga Ephakathi.

Royal Jordan Airlines

I-Royal Jordanian iyinkampani yezindiza enkulu kunazo zonke e-QAIA, ethatha cishe u-44% wemakethe. Abanye abadlali abakhulu e-Amman bahlanganisa i-Emirates, Qatar neSaudi Arabian Airlines kuyilapho abathwali ababiza kancane njenge-flydubai, flynas kanye ne-Air Arabia sebeqala ukuba nomthelela. UBinger wazi ngaphezu kwalokho ukuthi ukuze i-QAIA iphumelele esifisweni sayo sokuba isikhungo sokudlulisa esihamba phambili idinga iRoyal Jordanian eqinile. Unomuzwa wokuthi ukwengezwa kwakamuva kwe-Boeing 787 Dreamliner ezikhungweni zemikhumbi ethwala ifulegi lase-Jordan kuyisinyathelo esiqonde endleleni efanele.

"I-Royal Jordanian ineqhaza elibalulekile okufanele ilibambe futhi nginethemba lokuthi ukutshala imali kwayo ku-Dreamliner kuzoyinikeza amandla okusebenza ukuthuthukisa inethiwekhi yayo ngaphandle kwe-Amman, ikakhulukazi emakethe ekhula ngokushesha yase-Asia nase-Afrika," ecabanga.

Ukwembulwa kwezizinda zayo ezintsha kanye nokuvulwa kabusha komzila wendiza wesibili ngo-2016 kungase kube isiqalo sezikhathi ezinhle ze-Queen Alia International Airport.

LOKHO ONGAKUTHATHE KULESI SIHLOKO:

“Our focus is on the provision of high quality facilities and services and this is reflected in our mission statement, which is for Queen Alia to contribute towards the prosperity and pride of Jordan and our stakeholders by being among the world's top 20 airports in each ASQ category,” he says.
However, the need to continue to use the old terminal while the new one was being built meant that it had to be constructed in phases with the main terminal building initially being followed by two piers built on the site of the old terminal.
QAIA's customer-focused philosophy is such that it has been recognised by passengers, rating the facility the Best in the Middle East and Best Improvement in the Middle East in ACI's 2014 Airport Service Quality (ASQ) customer satisfaction survey.