I-Lufthansa Group yenze izinguquko ethimbeni layo labaphathi, lapho u-Heike Birlenbach eqokwe njengeSikhulu Esiphezulu Sezohwebo (i-CCO) se-Swiss International Air Lines (SWISS). U-Tamur Goudarzi Pour, i-CCO yangaphambilini yase-SWISS, manje uzokwengamela Ulwazi Lwekhasimende ngaphakathi Iqembu Lufthansa. Ukwengeza, i-Pour izohola ithimba elisanda kusungulwa eligxile ekuthuthukiseni ukuzinza kokusebenza, ukugcina isikhathi, isevisi yamakhasimende, ukuxhumana kwamakhasimende, nezinqubo zemithwalo ngo-2024.
U-Heike Birlenbach uzoqala ukusebenza njengeSikhulu Esiphezulu Sezohwebo (CCO) e-SWISS ngoJanuwari 1, 2024.
Ubengumuntu omemezela uhlelo lokubona ubuso eLufthansa eBerlin ngoMeyi kulo nyaka.
Kusukela ngo-2021, ubephethe Ulwazi Lwekhasimende ezinkampanini zezindiza zeQembu. Ngaphambi kwalokho, ubambe isikhundla se-CCO eLufthansa Izindiza, lapho ayenomthwalo wemfanelo okabili wokuthengisa ezinkampanini zezindiza. U-Heike Birlenbach wajoyina i-Lufthansa ngo-1990 futhi kusukela ngaleso sikhathi usebambe izindima zokuphatha ezehlukene ikakhulukazi eziphathelene nokuthengisa nokuthuthukiswa kwemikhiqizo e-London, Amsterdam, Milan, Munich, nase-Frankfurt. Uthole iziqu zeMasters of Management eNyuvesi yaseMcGill eMontreal, eCanada.
U-Tamur Goudarzi Pour uzothatha indima yokuhola isigaba se-Lufthansa Group's Customer Experience kusukela ngoJanuwari 1, 2024. Uzophinde aphathe ithimba lenkampani yonke elizinikele ekuthuthukiseni ukwaneliseka kwamakhasimende onyakeni ozayo. Izindawo zokusimama kokusebenza kanye nokusebenzisana kwamakhasimende zizothola ukunakwa okukhethekile, ngenhloso yokuhlanganisa imizamo ehlukahlukene kanye nokuqalisa izinyathelo zokuthuthukisa iminikelo nezinsizakalo. Ngaphambilini esebenza njenge-CCO ye-SWISS kusukela ngo-2019, u-Tamur Goudarzi Pour uletha ingcebo yesipiliyoni, ebambe izikhundla ezibhekele ukuthengisa esifundeni sase-The Americas kanye nesifunda saseMpumalanga Ephakathi ne-Afrika esikhathini esidlule. Wajoyina iLufthansa Group ngo-2000 futhi une-Master of Philosophy in International Relations ayithola eNyuvesi yaseCambridge.
Christina Foerster, Ilungu Lebhodi Eliphethe la I-Lufthansa Group, ithi: “Ngithanda ukubonga u-Heike Birlenbach ngokubambisana kwakhe okuhle kakhulu. Ezikhathini ezinzima, ubambe iqhaza elikhulu ekubumbeni ukuthuthukiswa komkhiqizo kanye nokunikeza izivakashi zethu. Ngibheke ngabomvu ukusebenza noTamur Goudarzi Pour esikhathini esizayo. Ngobungcweti bakhe obukhulu kanye nesipiliyoni seminyaka eminingi emikhakheni yezohwebo kanye nolwazi lwakhe olunzulu ngezidingo zamakhasimende ethu, uzoqhubekisela phambili umkhiqizo, ikhwalithi, kanye nezinhlelo ze-premium zeLufthansa Group Airlines.”
U-Dieter Vranckx, i-CEO ye-SWISS, ithi: “Ngithanda ukubonga u-Tamur Goudarzi Pour ngokuzibophezela kwakhe okukhulu eSWISS. Ngemuva kweminyaka enzima ye-Covid, wabamba iqhaza elikhulu ekululameni ngokushesha kwe-SWISS kule nkinga kanye nokuvela kwayo njengenye yezindiza ezinenzuzo kakhulu eYurophu. Ngiyajabula ukwamukela u-Heike Birlenbach, uchwepheshe wezindiza oqinisekisiwe, ogibele e-SWISS. Ngolwazi lwakhe olubanzi, ikakhulukazi ezindaweni zezohwebo, ulifanele iqembu lethu, ngokomuntu siqu nangokomsebenzi.”
