Iqembu Lufthansa yethule indlela yokungathinteki ngokuphelele ukuze abagibeli babike imithwalo ebambezelekile kumakhalekhukhwini wabo, begwema imigqa emide ezindaweni zokubala ezimatasa zesevisi yemithwalo noma emahhovisi. Izivivinyo zokuqala ze-SITA ze-WorldTracer® Self Service zibonise ukuthi isevisi isivele ibonakale idumile kubahambi, lapho izingxenye ezimbili kwezintathu zikhethe ukusebenzisa le sevisi esikhundleni sokuvakashela indawo yokubeka imithwalo.

Ngaphezu kokuhlangana okusha Covid-19 izimfuneko zenhlanzeko, i-WorldTracer Self Service yonga izinkampani zezindiza ngokwesilinganiso sama-$10 kuso sonke isikhwama esingaphathwa kahle esibikwe ngokususa isidingo sengqalasizinda eyengeziwe yokuphatha ukubikwa kwezikhwama ezibambezelekile. Izibalo zakamuva zombiko we-SITA Baggage Report ka-2020 zikhombisa ukuthi nakuba isibalo sezikhwama ezingaphathwanga kahle embonini yonke sehle ngo-45.8% sisuka ezigidini ezingama-46.9 ngo-2007 saya ezigidini ezingama-25.4 ngo-2019, izindleko embonini zazisangu-$2.5 billion ngonyaka odlule.

UStefan Kapactsis, onguMqondisi weDigital Ground Services kwaLufthansa Group, uthe: “Ngenhlanhla, izikhwama ezibambezelekile ziyivelakancane kakhulu. Kodwa uma kwenzeka lokhu, sifuna ukukunikeza ukuzizwisa okunethezekile nokulula kokululama - ngaphandle kokulinda ibhande, ukuma umugqa kwikhawunta ye-Lost & Found noma ukushayela inombolo yocingo yemithwalo ukuze ilandele isikhwama. Siyaziqhenya ngokuthi, ngalesi sixazululo esisha sedijithali, singanikeza lokhu okuhlangenwe nakho okuthuthukisiwe kubagibeli bethu.”

Ngemva kokwethulwa ngempumelelo esikhumulweni sezindiza saseMunich, isevisi ye-Lufthansa manje isifakwe e-Frankfurt am Airport futhi izosatshalaliswa emhlabeni wonke ezinyangeni ezimbalwa ezizayo. Le nkonzo izotholakala maduze kubo bonke abagibeli be-SWISS kanye ne-Austrian Airlines.

USergio Colella, uMongameli we-SITA waseYurophu, uthe: “I-WorldTracer Self-Service iyisibonelo esihle sendlela thina kwa-SITA esiguqule ngayo iphothifoliyo yethu ukuze ihlangabezane nezidingo ezintsha zezempilo phakathi nenkathi yangemva kwe-COVID ngenkathi senza izinqubo esikhumulweni sezindiza zonge kakhulu. Ukuthi abagibeli baluthathe ngokushesha lolu hlelo kusho ukuthi seluthuthukisile ulwazi lwabagibeli futhi luletha inani eLufthansa.”

Ngokusebenzisa i-WorldTracer Self Service, abagibeli bangafaka umbiko wesikhwama esilahlekile emizuzwini embalwa ngokuthumela imininingwane yendiza, imithwalo kanye nomgibeli ngezinyathelo ezine ezilula. Abagibeli bangakwazi ukulandelela izikhwama zabo kuzo zonke izinyathelo kusukela lapho isikhwama sitholwa kuya lapho sinikezwa ohambisa izincwadi futhi silethwa emnyango wabo.

LOKHO ONGAKUTHATHE KULESI SIHLOKO:

Passengers can track their bags at every step from when the bag is recovered to when it is handed over to a courier and delivered to their door.
SITA's initial trials of WorldTracer® Self Service showed that the service has already proved to be popular with travelers, with two-thirds opting to use this service instead of visiting a baggage counter.
In addition to meeting new COVID-19 hygiene requirements, WorldTracer Self Service saves airlines on average $10 for every mishandled bag reported by eliminating the need for additional infrastructure to manage the reporting of delayed bags.