Abagibeli beLufthansa Group bavame ukuba nemibuzo efanayo: Ingabe indiza yami isesikhathini? Indiza yami isuka kusiphi isango? Futhi ungasinda kangakanani umthwalo wami wesandla? Ukuze ukwazi ukuphendula le mibuzo neminye eminingi ngokushesha, abagibeli manje sebekwazi ukufinyelela kumsizi wedijithali ngaphezu kwezinsizakalo ezijwayelekile zamakhasimende ezifana ne- lufthansa.com, iLufthansa App kanye neCustomer Service App. IBots Elisa (Lufthansa), Nelly (SWISS) kanye neMaria (Austrian Airlines) - kususelwa kumagama abasizi besifazane bokuqala bezindiza ezindizeni ezintathu - ziyatholakala kumakhasimende ubusuku nemini nsuku zonke. Insizakalo entsha yamakhasimende edijithali igcwalisa insiza ekhona. Ngakho-ke imibuzo elula ingaphendulwa ngokushesha. Lokhu kuhloswe ngakho ukwandisa ukwaneliseka kwamakhasimende. Ngaphezu kwalokho, izikhungo zosizo kufanele zikhululeke ukuze zikwazi ukugxila emibuzweni yamakhasimende i-bots engakwazi ukuyiphendula.
Ukuqala inkhulumomphendvulwano ngomunye wabasizi bedijithali, ikhasimende lidinga i-Facebook Messenger kuphela. Uma lokhu sekuvele kukhona ku-smartphone, kwanele ukufaka i-lh.com/bot, swiss.com/bot noma i-austrian.com/bot kusiphequluli. I-Facebook Messenger nayo ingasetshenziswa ngaphandle kwephrofayili ye-Facebook usebenzisa inombolo yakho yocingo. Isimo sendiza singabuzwa kanye nemininingwane mayelana nezindiza ezibambezelekile noma ezikhanseliwe. Uma indiza ikhanseliwe noma ikhasimende liphuthelwa yindiza yokuxhuma, umgibeli angasebenzisa izingxoxo zokuxoxa ukuze azenzele ukubhukha kabusha. Kuphakathi kokuthi uboniswa ukubhukha kabusha osekuvele kwenziwe ngokuzenzakalela noma ukhetha indiza entsha eya endaweni yakhe kusuka kwezinye izindlela ezinikezwayo. Izingxoxo zezindiza zenethiwekhi zeLufthansa Group yizibhodi zokuqala emhlabeni ukunika amandla ukubhukha kabusha.
Izingxoxo zingasetshenziswa yibo bonke abathengi beLufthansa, i-SWISS ne-Austrian Airlines. Uma abasizi bedijithali bengazi ukuthi benzeni, ingxoxo ingadluliselwa ngqo kwisisebenzi sesikhungo sesevisi. Ulimi lwengxoxo yisiNgisi. Ngokuzayo, kufanele futhi banikeze izimpendulo ezithile kwizibonelelo zemithwalo yamahhala, lapho kutholakala khona imithwalo noma ukusunduza izaziso uma kwenzeka kubambezeleka, kukhanselwa noma kushintshwa amasango. Ama-bots aqhutshwa njalo futhi azotholakala nakwezinye iziteshi ezinjengezinhlelo zokusebenza zezindiza, amawebhusayithi ezindiza noma ezinye izinsizakalo zezithunywa ezifana neWhatsapp.
Ukuzenzela izinsizakalo kuzodlala indima ebaluleke kakhulu ngokuzayo. Ngaphezu kwezixazululo ezizenzakalelayo, iLufthansa, i-SWISS kanye ne-Austrian Airlines bazoqhubeka nokutholakala kumakhasimende abo ngabasebenzi babo bezinsizakalo.
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- In order to be able to answer these and many other questions quickly, passengers now have access to a digital assistant in addition to the familiar customer services such as lufthansa.
- Either he is shown a rebooking that has already been made automatically or he selects a new flight to his destination from the alternatives offered.
- If a flight is cancelled or the customer misses his connecting flight, the passenger can use the chatbots to make their own rebookings.
