Isekelwe e-Doha Qatar Airways inesevisi engcono kakhulu esibhakabhakeni kodwa ayinikezi izikhungo zezingcingo amandla okusingatha izinkinga zamakhasimende.
Ikomkhulu laseDubai Emirates ilandela eduze nenkampani yezindiza yesibili ye-UAE e-Abu Dhabi, iNational Carrier yase-United Arab Emirates, Etihad.
I-Qatar Airways ihlale iletha abagibeli abafuna isevisi enhle kakhulu, ikakhulukazi uma behamba ngendiza noma bekilasi lokuqala.
Ngakho-ke, kunzima ukuqonda ukuthi kungani isevisi ehlinzekwa yisikhungo sezingcingo samahora angu-24 intula ngemuva kwezinsizakalo zesevisi yamakhasimende ekhokhelwa kakhulu yizinkampani zezindiza ezifana ne-United Airlines.
Ama-ejenti esikhungo sezingcingo awagunyaziwe ukusiza ngendlela efanele, ikakhulukazi uma indiza iphazanyiswa ukukhansela noma ukushintshwa kwendlela. Ama-ejenti asezikhungweni zezingcingo azinze e-India ngokuyinhloko futhi aphendula ngokusekelwe kuzinqubomgomo ezinzima zokucabanga ezibekwe abaphathi be-Qatar Airlines.
Isizathu sesibili sokuthi i-Qatar Airways ihluleke ukuba yindiza yezinkanyezi ezi-5 kungenxa yokuthi umgibeli ehamba ngethikithi elikhishwe inkampani yezindiza esebenzisana ne-oneworld alliance, njenge-American Airlines, noma inkampani yezokuvakasha.
Nansi isipiliyoni sami sakamuva, ukwabelana eTurboNews umshicileli Juergen Steinmetz.
USteinmetz uyiflaya yePlatinum Executive ene-American Airlines kanye neflaya engu-1K ne-United Airlines. Lezi yizigaba eziphezulu zazo zombili izindiza. I-American Airlines iyingxenye yomfelandawonye we-oneworld, kanti i-United Airlines iyingxenye ye-Star Alliance. Uthe:
“Indiza yami yakamuva ku-Qatar Airways ingisuse e-Kathmandu, e-Nepal, yangiyisa e-Doha, e-Qatar, ngesigaba samabhizinisi kwase kuba yikilasi lokuqala isuka e-Doha yaya e-Dubai, e-UAE.
“Ngafika ngesikhathi sokungena kwebhizinisi leQatar Airways ngo-4:00 ntambama ngendiza yami ka-6:00 ntambama eya e-Doha futhi ngangibheke ngabomvu ukuchitha ubusuku obubodwa eQatar.
“Ngenxa yesimo sezulu, indiza efikayo ayikwazanga ukuhlala eKathmandu yaphinde yayiswa eCalcutta. Lokhu kwenziwa ngenxa yezizathu zokuphepha futhi kwakuqondakala.
“Kuthathe isikhathi esingaphezu kwehora kwaziwa ukuthi indiza ngeke isakwazi ukuhamba isuka eCalcutta iye eKathmandu ukuze iqedele lo mzuliswano ngobusuku obufanayo.
“Abenzeli be-Qatar Airways babenobungane ekungiphelezeleni ngiye endaweni yokuphumula yekilasi lebhizinisi e-Kathmandu Airport ukuze balinde ulwazi ngohlelo lwehhotela kanye nenye indiza. Ngakhansela ihhotela lami e-Doha futhi ngafuna ukuxhuma ngakusasa e-Dubai ngokuqondile.
“Ngemva kokukhononda kumenzeli wegumbi lokuphumula izikhathi ezi-3 emahoreni ama-2 kuya kwayi-3 alandelayo, wangehlisa ukuze ngikhulume nomenzeli we-Qatar Airways.
“I-Qatar Airways isanda kuqeda ukunakekela bonke abagibeli bezomnotho yase ingishiya, umgibeli wezinga lebhizinisi, ekugcineni. Ngatshelwa ukuthi indiza izohamba ngakusasa ntambama. Ngachaza ukuthi lokhu ngeke kube yisu elihle njengoba ngingaphuthelwa ubusuku besibili ukuze ngifike lapho ngiya khona, eDubai.
“Ngifice umphathi wesiteshi ephethe izikhwama phansi. Wanginikeza indawo yokuhlala futhi wangibhukha endizeni yangaphambili ene-liver yamahora angu-5. Ngavuma.
“Ngagitsheliswa evenini egcwele phama ngayiswa eRadisson Hotel nabanye abagibeli abaningi bakwaQR. Ehhotela iRadisson, ngabona uphawu oluthi indiza ebambezelekile izohamba ngaphambi kwalokho engangikutshelwe esikhumulweni sezindiza. Ukuhamba endizeni yokuqala bekuzonginciphisa amahora angu-3 ngilindile.
“Ngasebenzisa i-Qatar Airways ku-google ngathola inombolo yocingo yesikhungo sezingcingo saseMelika kuphela. Lapho ngishaya ucingo, ngacelwa ikhodi yami yokubhuka, inombolo yepasipoti, inombolo kamakhalekhukhwini (nginazo ezimbalwa), nenombolo yekhadi lesikweletu (nginamakhadi amaningi). Bekuyimibuzo oyilindele kuphela endabeni yobugebengu.
“Ekugcineni, umenzeli wathi ngeke akwazi ukungibhuka kabusha noma angenzele lutho ngoba ithikithi lami likhishwe yi-American Airlines. Wathi kufanele ngishayele i-American Airlines.
“Lapho indiza iphazamiseka e-United Airlines, ngikwazi ukukhuluma kalula nedeski lami le-1K noma ngithole ezinye izindlela zendiza ohlelweni lokusebenza lwe-United Airlines, okungivumela ukuthi ngibhukhe kabusha ngokuchofoza okumbalwa.
“Ukufinyelela kulayini weplatinamu ye-American Airlines e-United States kuthatha isikhathi eside. Ngemva kokulinda, ngatshelwa ukuthi ngidinga ukukhuluma neQatar Airways ngoba kwakuyindiza yabo.
“Ngithole irekhodi lami kusizindalwazi seQatar Airways, kodwa likhombise izindiza ezingalungile.
“Ngiphinde ngashayela iQatar Airways iphenya ngemibuzo imizuzu engu-10 ukuze i-ejenti ivunyelwe ukuthi ibheke irekhodi lami.
“Uthe ngibhukhelwe u-11:00 kodwa ngingenalo ithikithi lendiza. Ithikithi alikwazanga ukushintshwa. I-American Airlines kuphela engenza lokhu. Ngaleso sikhathi, ngancama, ngathola ubuthongo, futhi nganquma ukuhamba ngendiza yangaphambili.
“Ideski elingaphambili ehhotela iRadisson belingafuni ukungidedela ngoba iQatar Airways ayizange iqinisekise ukuthi bengihamba ngendiza ngaphambilini. Ekugcineni ngaphikelela ukuphuma ehhotela ngemva kokuba umabhalane wedeski elingaphambili engakwazi ukufinyelela kumsebenzeli weQatar Airways.
“I-Qatar Airways ibisebenzisa amakhawunta okuhlola angu-3 esikhumulweni sezindiza sase-Kathmandu, zonke ezibhalwe ukuthi zinomnotho, zingenayo ikhawunta ehlukile yekilasi lebhizinisi.
“Ngalinda ngathatha indiza yangaphambili. Kwafika ngesikhathi, futhi kwakungekho nkinga ngethikithi lami le-American Airlines.
“Inkonzo yasemkhunjini ibiyinhle kakhulu, futhi amahora ama-5 egumbini lokuphumula lekilasi lokuqala lase-Doha bekumnandi kakhulu.” Inkonzo yasemkhunjini ibinhle kakhulu, futhi amahora ama-5 egumbini lokuphumula lekilasi lokuqala laseDoha bekumnandi kakhulu.
"The igumbi lokuphumula lokuqala inkulu futhi ithule futhi inesevisi enhle kakhulu nokudla okukhulu; inemnyuziyamu yamaSulumane, isitolo esizimele esingenamsebenzi, kanye nesikhungo sebhizinisi esiphelele esinamagumbi enkomfa.
“Kwangimangaza ukuthi iQatar Airways manje isidayisa ‘isipiliyoni se-spa’ endaweni yokuphumula njengesevisi ekhokhelwayo.
“Bengisegumbini lokuphumula elisezingeni lokuqala e-Doha enyangeni edlule, ngixhuma e-Riyadh ngisuka e-Los Angeles.
“I-Qatar Airways ibithutha abagibeli ibayisa ngqo endizeni. Ngicabanga ukuthi lokhu kwakufana, ngalinda kwaze kwaba umzuzu wokugcina, kodwa ukudluliselwa okunjalo akuseyona ingxenye yenkonzo yesigaba sokuqala. Ngagijima ngaya esangweni, ngijabulela ukuthola inamunede yami ye-mint.
“Kodwa-ke, uma ngiqhathanisa indawo yami yokuphumula nesipiliyoni sokulwa, isevisi ye-Qatar Airways ibiwukuhlangenwe nakho kwezinkanyezi ezi-5 ngempela. Isikhungo sezingcingo sizizwa njengokuhlukunyezwa okushibhile kwezinkanyezi ezi-2.
“Ngisazokhetha iQatar Airways Q-Suite ngaphezu kwanoma iyiphi inkampani yezindiza. Kuyadida ukuthi i-Qatar Airways ngeke ifune ukuguqula isikhungo sezingcingo sibe isipiliyoni sezinkanyezi ezi-5 kubagibeli bayo kanye namakhasimende amasha angaba khona.
"Ngishiya ulwazi lwami ngezinsizakalo ezisezingeni eliphansi ze-American Airlines kanye nesikhungo sezingcingo ukuze ngithole enye indaba."
