Ngabe iRoyal Caribbean ilawula amabhodi emiyalezo kumawebhusayithi e-cruise?

Ungakuthemba yini okufundayo ngeRoyal Caribbean emabhodini emiyalezo aku-inthanethi?

Lowo ngumbuzo abanye abavakashi abawubuza kuleli sonto ngemuva kwezindaba ezisikisela ukuthi ophethe isikebhe ubelokhu esebenzisa izingxoxo eziku-inthanethi isikhathi esingaphezu konyaka.

Umlindi wezimboni ongumakadebona u-Anita Dunham-Potter weExpertCruiser.com uqale ukuyiphula le ndaba ngesonto eledlule, ebika ukuthi iRoyal Caribbean ibiklomelisa iqembu elincane labalandeli abathumela imibono emihle ngomugqa ezindaweni ezinjengeCruise Critic ngezikebhe zamahhala nezinye izinzuzo.

Indaba kaDunham-Potter, osekulandelwe amabhulogi amaningi nezindawo ezibandakanya izindaba iThe Consumerist, uthi leli qembu - elibizwa ngeRoyal Champions - belisebenza kusukela ngo-2007.

UDunham-Potter ucaphuna inkulumo yesiphathimandla saseRoyal Caribbean engqungqutheleni yakamuva yezokumaketha lapho isikhulu sazwakalisa isimo sokuvukela komzamo.

"Isihluthulelo sempumelelo ekukhangiseni ngamagciwane ngukubathonya ngobuqili abathonya ngaphandle kokubona ukuthi bayathonywa," kusho imenenja yezokukhangisa yokwethembeka eRoyal Caribbean, uRachel Hannock, etshela izethameli, ngokusho kwebhulogi yezentengiso yokwethembeka ebhalwe yiCustomer Insight Iqembu.

Ibhulogi leCustomer Insight Group licaphuna uHannock ethi amaRoyal Champions “avame ukusetshenziswa ukuze aqhubeke nokukhangisa” futhi “akhiphe izwi elanele futhi abe nethonya elanele lokwenza utshalomali luzuze.”

Le bhulogi ibuye icaphune uHannock ethi okuthunyelwe ku-inthanethi okuvela eRoyal Champions "kubhekwa ngokucophelela phakathi nemicimbi futhi njalo ukuqinisekisa ukuthi okuthunyelwe kuhlala kulungile futhi njalo."

Engxoxweni abe nayo ne-USA NAMUHLA kuleli sonto, iphini likamengameli waseRoyal Caribbean uBill Hayden uvumile ukuthi amaRoyal Champions akhona futhi abelokhu ethola izinzuzo kulayini kubandakanya nezimemo zokukhululeka, ukuhamba ubusuku obubili. Kepha uphika ngokuqinile ukuthi iRoyal Caribbean ibacelile ukuthi bakhulume ngokulandelana kumasayithi aku-inthanethi.

Ngamafuphi, uthi, ayikho i-quid proo. Ukuphawula kukaHannock engqungqutheleni “bekungukhetho olubi lwamagama. . . asikaze nangayiphi indlela sibonise okufanele bakubhale. ”

Ngenkathi uHayden ethi kuyiqiniso ukuthi iRoyal Caribbean ibeke iso kulokho okuthunyelwa yiRoyal Champions kumasayithi aku-inthanethi, kuphela ukuze ulayini uthole impendulo yokuthi isebenza kanjani. Ngalowo mqondo, uthi, iRoyal Champions ifana neqembu lokugxila.

UHayden uthi iRoyal Champions, okumanje cishe ingama-75, bakhethwa ngenxa yokuthi bebeyizingqwembe ezisebenza kakhulu eCruise Critic nakwezinye izingosi ezimbalwa futhi bethanda ukuhamba ngomkhumbi. Kuze kube manje bamenyiwe kwizikebhe ezimbili zamahhala, futhi ngokusobala ulayini bekulindeleke ukuthi bazothumela ngokuhlangenwe nakho e-Cruise Critic nakwezinye izindawo. Kepha uHayden ugcizelela ukuthi bakhululekile ukubhala noma yini abayizwayo ngemikhumbi, emihle noma emibi. Akekho uRoyal Champion oceliwe ukuba ashiye lolu hlelo ngoba wayenezinto ezimbi kakhulu kokuthunyelwe, uyanezela.

UHayden uphinde wathi ulayini awukaze usho ukuthi lolu hlelo lube yimfihlo. Ngempela, uCruise Critic wayazi ngalolu hlelo, uthi, njengoba iRoyal Caribbean yayisilutholile usizo lwalesi siza kusenesikhathi sokuthungatha amalungu e-Cruise Critic olayini ayefuna ukuwamema kuleli qembu.

I-USA NAMUHLA icele uCruise Critic ukuthi acacise ukuthi yini ayaziyo ngohlelo lweRoyal Champions ngonyaka odlule. Kwi-imeyili yokuqala eya e-USA NAMUHLA, umshicileli weCruise Critic uKathleen Tucker uthe isiza asibandakanyekanga ekusizeni iRoyal Caribbean ithuthukise lolu hlelo.

“Ngo-2007, iRoyal Caribbean yaxhumana noCruise Critic futhi yasitshela ukuthi bafuna ukumema amanye amalungu eCruise Critic ohambweni lokuqala lokuvulwa kweLiberty of the Seas futhi babengenayo indlela yokuxhumana nabo futhi babuza ukuthi singawudlulisa yini lowo myalezo kumalungu egameni labo, ”kubhala uTucker. "Besingabandakanyeki ekukhetheni amalungu noma ekwakheni uhlelo."

UPaul Motter, umhleli weCruiseMates.com, enamabhodi emiyalezo asebenza kakhulu olwandle ngemuva kweCruise Critic, uthi iRoyal Caribbean ayikaze ixhumane nesiza sayo ifuna ukufinyelela kumalungu futhi ukube umugqa ubungeke uyivumele.

"Uma kukhona amaRoyal Champions (abhalwe emabhodini emiyalezo) lapha eCruiseMates asizange sibanikeze igunya lokuthi babe lapha," usho kanje. “Asithintwanga. . . ukusebenzisa lolu hlelo futhi ukube besiceliwe besizothi kwephula isivumelwano somsebenzisi nenqubomgomo yobumfihlo. ”