Iyini "isevisi"? Yini ngempela echaza “isevisi?”
Kusho ukuthini uma kukhulunywa ngokusiza izigidigidi zabahambi basekhaya, besifunda nabamazwe ngamazwe? Ikakhulukazi ngesikhathi sonyaka lapho umphakathi ojikelezayo womhlaba ubonakala usendleleni yokukwazi ukuba nani, futhi ubani, obaluleke kakhulu kubo? Okulindelekile kokulethwa kwesevisi okukhethekile kubonisa kahle okulindelekile kokuthi u-Santa abonakale phakathi kwamabili, yonke indawo, kuwo wonke umuntu.
Igama elithi "isevisi" seliyingxenye yezisekelo zemboni yezokuvakasha, isisekelo sezikhathi zomlingo ngokumelene nalezo ezibuhlungu. Ngakho-ke isevisi ingabhekwa njenge-DNA ebalulekile yokulethwa kwesipiliyoni. Kodwa ingabe iqeqeshiwe? Noma ingabe inembile?
Okubalulekile uma kukhulunywa ngebhizinisi lezokuvakasha nokuvakasha: Kokubili.
Ekujuleni kolwazi lwendawo, isevisi ingenye yezindlela ezinhle kakhulu zokubonisa umoya wokungenisa izihambi wendawo, ubunikazi bayo, futhi okubalulekile, ubuntu bayo. Idluliswa ngokuzenzakalelayo nangokuklama ngezinkampani zayo zezindiza, izikhumulo zayo zezindiza, amahhotela ayo, izindawo zayo zokungcebeleka, izindawo zokudlela, izindawo zayo ezihehayo, imikhosi yayo nemicimbi, ukumaketha kwayo, izikhathi zayo zokusebenzelana kwendawo. Izitayela zenkonzo zingahluka ngokwesiko, ngezwe, ngezwekazi. Nokho, ngaphakathi kwawo kukhona umuzwa ofanayo: isifiso sokunakekela omunye. Okomuntu siqu, kungakhathaliseki ukuthi yisiphi isimo somsebenzi esingase sivele kuso.
UKUKHIPHA UKUSHAYA KWENHLIZIYO KOKUFANELE KWENZEKE NGEMVELO
Nokho, ngokuvamile, lokho okufanele kube ngokwemvelo, okungokwemvelo ngempela, kususwe umcabango, imizwelo, nencazelo ngokungekho ngokwemvelo. Izinqubomgomo namamanyuwali ichaza indlela yokwenza njengokunye.
Ukuze ubone ngokucacile umehluko owenziwa yile sevisi, vele uzame ukuhamba esikhumulweni sezindiza kusukela ngo-December 1 kuqhubeke. Njengoba kungena ubumnandi beholide, kanjalo nezinxushunxushu zochungechunge lwezokuvakasha. Amaphuzu okucindezela aziveza ngokushesha:
• Amadeski okungena
• Ukuhlolwa kokuphepha
• Amakhiwokhi abokufika
• Amasango okugibela
Ama-valve okucindezela aqala ukuqhuma, imizwa iyakhuphuka, amazinga okubekezela ehla. Imibala yeqiniso yembulwa ngokushesha, okubonakala kakhulu okubomvu. Kungani? Ngoba amasistimu, afakwa ngaphansi kwengcindezi enkulu ekugxumeni kwevolumu yabahambi, aqala ukukhombisa amaphuzu awo aphukayo, asuse lawo abagibeli. Imigqa iba yinde, ihamba kancane, iqine, icasule kakhulu, ingabi nobungane. Endabeni yezinkampani zezindiza, ngesikhathi abagibeli ekugcineni begibela, izindawo zabo zokuphuka seziseduze (uma zingakafinyelelwa) okwenza ukuhlangana ndawonye kwabagibeli abakhungathekile abangamakhulu ambalwa kube inselele enkulu kubasebenzi manje abanesibopho sempilo yabo ngenombolo elandelayo ye-x amahora. "Isevisi" ngokuzumayo ithatha izinga elisha lokulindela, kuhlanganise nokunciphisa.
Kodwa kungalezi zikhathi lapho imibala yeqiniso ihlanganisa nama-shades egolide elikhazimulayo. Omunye onjalo ophethe lokho kukhanya okwabiwe: u-Katherine Sian Williams, i-Cabin Crew futhi ngenxa yalokho kanye nenxusa lesevisi le-British Airways. Njengoba enesizinda se-Ground Services, usenezinyanga eziyisi-6 kuphela emoyeni, kodwa nokho ukuqonda kwakhe incazelo yegama elithi “isevisi” kuveza ukuthi uyisibusiso enkampanini yezindiza ngolwazi aluletha kubagibeli, kanye nesibonelo asibekela ozakwabo. .
KuWilliams, incazelo yenkonzo ilula:
“Empeleni imayelana nokuphatha wonke umuntu ngenhlonipho – awazi ukuthi kuqhubekani ezimpilweni zabo. Iba mnene."
Ngisho nabagibeli abanolaka bayazwelana naye.
“Bakhohlakele abantu ngoba baqale ngonyawo olubi. Usenabantu abesabekayo, abanolaka. Ukuthi awukwazi ukukushintsha. Kodwa kukhona lowo muzwa, iqiniso, lokuthi abantu basebenze kanzima, futhi baya phambili. Kunomuzwa wokuba nelungelo. Angibasoli. Bamane nje bafuna ukunakekelwa ngendlela ebenza bazizwe bejabulela imali yabo abayisebenzele kanzima, futhi isikhathi siyaziswa.”
Okusho ukuphendukela ekuqondeni komuntu okwemvelo kwemvelo yomuntu, ngesikhathi esifanayo nokuqaphela inqubomgomo. Ngezinye izikhathi lapho izingcindezi zishuba, kungaba ngenxa yeziqongo zezinkathi ezithile zonyaka noma izinkinga zomuntu siqu nomgibeli ngamunye, “ukukhonza” kuwukufunda isimo futhi wazi ukuthi ukuxhumana nabantu okuphethe isixazululo, hhayi inkulumo-ze yenkampani.
Kepha umuntu angakugcina kanjani ukuthinta komuntu lapho ukukhula komkhakha kufuna ukuthi ubuchwepheshe bungenelele ukusheshisa amasistimu? Ngokukhula okungaphezu kuka-4% kwabahambi bamazwe ngamazwe unyaka ngamunye ukwedlula ngaphezu kwezigidigidi eziyi-1.18 ngo-2014 (umthombo: UNWTO), abangaphezu kwezigidi ezingu-8 abahamba ngendiza bebodwa usuku nosuku benqamula izindiza zezentengiselwano ezicishe zibe ngu-1400 (umthombo: ATAG), umuntu oyedwa angasebenza kanjani esigidini esisodwa?
UWilliams ugcizelela ukuthi ngisho nokukhula komkhakha kungahambisana nesidingo sokungakhohlwa okuyisisekelo, agcizelele lapho ethi:
“Lena yinto yemvelo yomuntu. Sidinga ukuhlanganyela okwengeziwe komuntu. Okwenzekayo ukuthi thina, zonke izingxenye zempilo yethu, siya ngokuya sizenzakalela. Siphusha indima yesevisi kwezobuchwepheshe. Ngicabanga ukuthi lokho kuphambene nalokho okushiwo ukunakekela. Ngesizathu esithile, inkolelo iwukuthi ngaphandle kokuthi usebenzise imali eningi, ngandlela-thile ulahlekelwa ilungelo lokuthola lokho okufanele kube yinkonzo yabo bonke abantu?”
Inselele njengoba sibheke ikusasa, kanye nokukhula esikwaziyo kuyenzeka, ngokubonga, emkhakheni wethu kanye na?
“Yilapho engikhathazeka khona. Singalindela kanjani ukuthi intsha ezayo iqonde ukuthi inkonzo imayelana nokunakekelwa kwabantu? Banendaba - abaqondi nje ukuthi izolethwa kanjani. Abazizwa benesibopho sokunakekela abagibeli mathupha.”
IHAMBA IZINDLELA ZOKUBILI
Noma kunjalo, njengoba labo abasembonini, abasemgqeni wokuqala wenkonzo, bengenza konke okusemandleni abo, akumele sikhohlwe ukuthi ukuba ngokuzibandakanya kwabantu, kuwudaba olukabili. Ngokombono womhambi, ukuba semkhawulweni othi “Ngakukhokhela” akusona isizathu esihle sokuziphatha okubi.
Othile, ndawana thize usebenza ubusuku bonke, ezindaweni zesikhathi, ngokuthukuthela, ngenxa yethu. Othile, ndawana thize, uchitha ubusuku obandulela uNcibijane kude nabathandiweyo bakhe ukuze abe izikhwama zokuskena eziseceleni kwendiza ezizosigcina siphephile, noma zifike ku-35,000 wamafidi esinikeza i-champagne ukuze sithose onyakeni omusha.
Noma ngabe yisiphi isixhumanisi sochungechunge lwezokuvakasha esingagxila kukho, ngesikhathi sonyaka lapho sithi ukuma kancane ukuze sibale izibusiso zethu, sengathi ikhono lethu, ithuba lethu, ilungelo lethu lokuhamba lingaba phezulu ohlwini lwezinto esizibonga ngempela. Futhi labo abayingxenye yenethiwekhi yomhlaba wonke abenza kwenzeke ngokushelela, ngokuphepha, ngokunakekela nangobubele, nsuku zonke, yonke indawo emhlabeni wethu.
Ngakho-ke, njengoba i-countdown kuze kube sekupheleni kuka-2016 isondela, futhi sibheke ku-2017 njengekhalenda elisha elithi "kuphi emhlabeni olandelayo?," hlala uzolile futhi uqhubeke. Sizofika sonke. Ngiyabonga.
I-eTN inguzakwethu ne-CNN Task Group.
