Lufthansa' abagibeli maduze bazokwazi ukufinyelela kusevisi yamakhasimende ebonakalayo, uma kudingeka kakhulu ezikhungweni zenkampani yezindiza, okunikeze abantu inketho elula, engenakho ukuthintana nabo ukuze bathole ulwazi lwesikhathi sangempela nosekelo. Amakhasimende angakwazi ukufinyelela okuthi “Umenzeli Ofunekayo” kunoma iyiphi idivayisi yeselula ukuze ashayele, athumele umbhalo noma axoxe ngevidiyo bukhoma nomenzeli futhi athole izimpendulo kuyo yonke into kusukela kuzabelo zezihlalo kuye ezikhathini zokugibela. I-Agent on Demand okwamanje itholakala e-Chicago O'Hare nase-Houston's George Bush International Airports futhi iqala ukusebenza ezikhungweni ze-United ekupheleni konyaka.
“Siyazi ukuthi kubaluleke kangakanani ukuthi amakhasimende ethu abe nezinketho eziningi zokuhamba ngaphandle kokuthintwa futhi leli thuluzi lenza kube lula ukuthola ngokushesha ukwesekwa komuntu siqu kusuka kumenzeli obukhoma esikhumulweni sezindiza kuyilapho egcina ukuqhelelana komphakathi,” kusho uLinda Jojo, oyisikhulu se-United. IPhini Likamongameli Wezobuchwepheshe kanye Nesikhulu Esiphezulu Sedijithali. "I-Agent on Demand ivumela amakhasimende ukuthi adlule ekulindeni kulayini esangweni futhi axhumane ngaphandle komthungo nabasebenzeli benkonzo yamakhasimende edivayisini yabo yeselula, aqinisekise ukuthi ayaqhubeka nokuthola amazinga aphezulu esevisi kuyilapho ebeka kuqala impilo nokuphepha kwawo."
Nakhu ukuthi isebenza kanjani:
Amakhasimende angakwazi ukuskena ikhodi ye-QR eboniswa ezimpawini zezindiza ze-United hub, noma afinyelele inkundla ngokusebenzisa amakhiwokhi okuzisiza ezindaweni ezikhethiwe zesango e-Chicago O'Hare nase-Denver International Airports. Kusukela lapho, amakhasimende azoxhunywa kumenzeli ngocingo, ngengxoxo noma ngevidiyo, ngokusekelwe kulokho akuthandayo. Amakhasimende angabuza noma yimuphi umbuzo ngokuvamile angawuqondisa kumenzeli wesango, okuhlanganisa imibuzo emayelana nezabelo zezihlalo, ukuthuthukiswa, uhlu olulindile, isimo sendiza, ukubhukha kabusha nokunye. I-Agent on Demand ihlinzeka ngezinga elengeziwe lokunethezeka kumakhasimende, manje angakwazi ukuxhumana kalula ne-ejenti lapho esendaweni yesikhumulo sezindiza esikhundleni sokulinda kulayini esangweni. Ukwengeza, umsebenzi wokuhumusha uhlanganiswe emsebenzini wengxoxo ovumela amakhasimende ukuthi axhumane nabasebenzeli ngezilimi ezingaphezu kweziyi-100. Amakhasimende angabhala ngolimi alukhethayo futhi imilayezo izobhalwa ngokuzenzakalela ngesiNgisi kuma-ejenti nangolimi olukhethelwe ikhasimende.
I-United ibe yinkampani yezindiza yokuqala eyaqala ukusebenza lobu buchwepheshe, obuvumela ama-ejenti ahlukahlukene e-United ukuthi aphendule imibuzo, anikeze ama-agent amasango isikhathi esengeziwe sokuhlinzeka ngesevisi enakekelayo kumakhasimende, futhi aqedele eminye imisebenzi ebalulekile yangaphambi kokusuka.
I-Agent on Demand iwubuchwepheshe bakamuva kobuningi obusha inkampani yezindiza eyethule ukuze yakhe okuhlangenwe nakho okuphephile nokungenazihibe kakhudlwana kumakhasimende. I-United isanda kuklama kabusha uhlelo lwayo lweselula ngezithuthukisi ezintsha ezihloselwe ukwenza ukuhamba kube lula kubantu abakhubazekile ngokubona, yethula izexwayiso zombhalo kubagibeli abalindile futhi ithuthukise izinhlu ukuze kuncishiswe ukuxhumana phakathi komuntu nomuntu, futhi yaqala ngengxoxo entsha ukuze amakhasimende angakwazi ukuthinta. inketho yokuthola ukufinyelela ngokushesha olwazini mayelana nezinqubo zokuhlanza nezokuphepha.
