UConnor Joyce wayengumgibeli ngomkhumbi i-Norwegian Jade cruise. Kwakungelona uhambo lwansuku zonke, kodwa iphupho elibi elibi. UConnor ungumsunguli kanye ne-CEO ku-Behavioral Insights Professional Society e-Seattle, eWashington.
Namuhla unikeze umbiko kuFacebook wakhe othi:
Ngiphatheke kabi, futhi mina kanye nabanye abagibeli ababalelwa ku-1,000 sisayine isicelo sokuthi sibuyiselwe imali egcwele ngokuhlangenwe nakho kwethu ku-Norwegian Jade. Nansi indaba yethu:
KungeSonto, ngoFebhuwari 16 ekuseni, cishe amakhilomitha angama-50 ogwini lwaseThailand futhi esikhundleni sokujabulela amahora asele ohambo lwezinsuku eziyi-11, iqoqo labagibeli abangaphezu kuka-400 selihlangene ukuze lifune imbuyiselo yeholide elingaphumelelanga. Lokhu akuzange kubangelwe yimizamo eyodwa noma ezimbili kodwa uchungechunge lwezinqumo ezingezinhle, ukwehluleka kwezokuxhumana, nalokho okungenakuchazwa yinoma yini ngaphandle kokuhaha kwenkampani.
Konke lokhu kwaqala ngezindaba zokuthi a Umndeni waseHawaii wawungabuyiselwa imali engaphezu kuka-$30,000 ngemuva kokucela ukukhansela uhambo lwabo lokuhamba ngomkhumbi kulo lonke i-COVID-19 ethintekile eSoutheast Asia. Izivakashi ezenze izicelo ezifanayo zahlangatshezwana nezimpendulo ezifanayo kangangokuthi abaningi bangena esikebheni ngokungabaza, kuhlanganise nami nomkami.
Ukungaxhumani kahle kwaqala ngaphambi kokuthi sihambe. Abanye baziswe ngoshintsho lohambo ngaphambi kokuthi sifike esikhumulweni sezindiza, kodwa abaningi abazange bathole kwaze kwaba yilapho sebengenile. Uhambo lwethu lwalungeke lusafinyelela umvuthwandaba eHong Kong futhi esikhundleni salokho, sasizobe sibuyela eSingapore, ngalolu hambo olunwetshiwe oluya ekhaya sasingeke sisafika eHalong Bay. Njengezindawo ezimbili eziyinhloko eziholele abavakashi ukuba bakhethe lolu hambo, kube igalelo elikhulu. I-NCL ibuyise u-10% wemali kanye nesaphulelo sika-25% ohambweni lomkhumbi oluzayo njengesinxephezelo. U-25% bekungafanele udlule u-25% esiwukhokhele lolu hambo lomkhumbi.
Omunye umbandela omusha wokungena nawo wenziwa, noma yimuphi umgibeli ovakashele izwe laseChina ezinsukwini ezingama-30 ezedlule ngeke esakwazi ukujoyina. Laba bagibeli bebezojikiswa babuyiselwe imali egcwele, ubukhazikhazi thina ebesingafuni ukujoyina bebengakanikezwa. Njengoba ngihamba ngezokuphepha futhi ngiqhubeka nenqubo yokugibela, ngakuthola kuthakazelisa ukuthi ipasipoti yami ayizange ihlolwe. Ngacabanga ngathi, "I-NCL izokwazi kanjani ukuthi umuntu uvakashele eChina ngaphandle kokuskena okuphelele kwezitembu zama-visa?" kodwa ukholo lwami lokuthi othile onamandla angaphezu kwami wayenakho konke okulawulayo nokuthi ngangiseholidini manje kwabangela ukuba leyo micabango iphele ngokushesha.
Ngemva kokugibela, isimo sadamba. Ngosuku lokuqala olwandle lwakhipha amanzi azolile nelanga elikhanyayo. Lapho sifika echwebeni lethu lokuqala, i-Laem Chabang, konke kwakuhamba kahle ngaphandle kwesinqumo esiyinqaba se-NCL sokuthatha amaphasipoti ethu. Lokhu kwaphinde kwabangela ukuba kukhale ama-alamu amaningi ekhanda lami, kodwa ukubaluleka kweholidi kwathatha indawo yokuqala ngase ngiya eBangkok. Kuthe uma kuphela usuku lwesithathu siphinde sagibela, sezwa kukhala abantu becelwa ukuba baphume ngoba bebesanda kuya eChina. Ngokushesha kwaqashelwa ukuthi lawo ma-visa ayehlolwa manje.
I-Sihanoukville, e-Cambodia kwakuyisitobhi sethu esilandelayo futhi ngenkathi idolobha lamukelwa ngezibuyekezo ezixubile, wonke umuntu wayekhathazeke ngokuthi amabhasi ayelanda abasebenzi nabagibeli ababephinde basuswe ngenxa yokuvakasha kwabo kwangaphambilini e-China. (Kamuva, sathola ukuthi kwakungaba ngu-200 sebebonke.) Laba bantu babevunyelwe ukugibela futhi base bexhumane nezinye izihambeli izinsuku ezingu-4 manje...
Konke kwehle kusuka lapho. Amahholo aqala ukugcwala izingxoxo ngokwenzekayo nokuthi isimo seDiamond Princess siya ngokuba sibi kangakanani. Usuku olwandle lwavumela imibono ukuthi isakaze futhi ukukhathazeka kukhuphuke. Nokho abaningi bethu baqhubeka bemamatheka futhi balinda iholidi lethu eVietnam. Ngalala ngobusuku besihlanu ngithatha isithombe esihle sokushona kwelanga.
Lapho ngivuka ngosuku lwetheku lethu lokuqala laseVietnam, i-Chan May, ngabingelelwa ukuphuma kwelanga okuhle… Kukhona okwakungalungile. Ngaphuthuma esiteshini se-TV esasibonisa imininingwane yesikebhe ukuze ngibone isikebhe sesiphenduke ngokuphelele; sasingaphindeli eSingapore. Leli bekuyithuba lokuqala lama-NCL lokuma nokuxhumana ngempumelelo ngokwenzekayo. Kunalokho, kwadlula u-7 ekuseni (isikhathi sethu sokumisa isikhumulo semikhumbi) ngokushesha, eduze nezikhathi zemihlangano yokuvakasha ezazidlula, kungakabi bikho ndawo. Kuthathe kwaze kwashaya u-10 ekuseni ukuba ukaputeni afike nge-intercom futhi afunde umyalezo ogunyazwe wumnyango wezomthetho; ngokwezwi nezwi embhalweni esawuthola kamuva owawuchaza ukuthi iVietnam yavala amachweba ayo ukuze ihambe ngemikhumbi. Ngeke sisama kunoma yimaphi amachweba angu-4 ahleliwe. Isinxephezelo sethu soshintsho olunjalo, isaphulelo sika-50% ohambweni lomkhumbi oluzayo.
“Iholide” elisele lalikude nalo. Ngaphandle kokuthatha izimpahla zasethekwini zaqala ukuphela. Isimo besisekude nezimo ezibucayi kodwa futhi sikude nomsebenzi we-NCL wokwakha amava okuvakasha akhethekile. Ubumnandi bushabalala ngokushesha lapho amamenyu ezindawo zokudlela esuse izinketho, ukukhetha kwebha kuba nomkhawulo futhi imidlalo nemisebenzi iphindaphindwa njalo. Sike sama kancane esiqhingini sase-Thailand sase-Ko Samui okwathi ngenkathi sinikeza isiphephelo esihle ngemva kwezinsuku ezi-4 sisolwandle, sanikeza okuncane uma kuqhathaniswa nohambo lwethu lwangempela.
Sezizonke izinsuku zethu ezi-5 ezengeziwe olwandle, eziningi zazo ezachithwa zikhathazekile ngokuthi iSingapore yayingeke isivumele ukuthi simise ethekwini layo ngemva kokuba uchungechunge lwezinguquko zohambo nokususwa kwabagibeli kukude neholidi. Izingxoxo zashintsha ngokushesha njengoba amaqembu ehlangana futhi aba nokusola kukho konke ukukhwehlela nokuthimula. Amaphoyisa omkhumbi kanye nonogada baqala ukuzulazula njalo futhi ukuvungama kokuthi yini okufanele kwenziwe kwakhula.
Ngibonga usomabhizinisi oyedwa osewathatha umhlalaphansi wasukuma wasungula iqembu. Leli qembu lahlangana ukuze lixoxe ngokuthi kungenzeka kanjani umbhikisho onokuthula nokuthi yiziphi izinketho zeqembu zokufuna ukunyuselwa isinxephezelo.
Kwabhalwa incwadi efuna ukubuyiselwa imali egcwele futhi yasayinwa abagibeli ababalelwa ku-1000 (ingxenye yabavakashi abasele). Lokhu kusayinwa yikho okuholele emhlanganweni wangeSonto ekuseni lapho kwaqala khona lesi sihloko. Le ncwadi yokukhalaza ihanjiswe kukaputeni owabe eseyidlulisela ebuholini be-NCL. Siloba loludaba besingakakezwa lutho oluvela kuNCL.
I-Norwegian Cruise Lines ikweleta abagibeli nabasebenzi be-Norwegian Jade ukuxolisa kanye nembuyiselo ephelele. Hhayi ngenxa yezinguquko ezidingekayo ngenxa yeCoronavirus kodwa ngenxa yokuntuleka kokuxhumana okuqinisekisa indawo ekhuthaza ukuvukela umbuso kunokuzijabulisa.
