Ngabe ukudla, ukudla noma ukuhleleka? I-LSG yokudla okuphakathi

Ngesizathu esithile, lapho nje ngingena endizeni ngicabanga ngokudla newayini. Mhlawumbe ukususwa... Angifuni ukucabanga ngosayizi wesihlalo, ibanga elide lokuya endlini yangasese, umoya omubi, izingane eziklabalasayo, iphunga eliphuma kumuntu ohlezi eduze kwami, noma ithuba lokuqhuma kwama-earphone nekhompyutha. amabhethri. Angifuni ukucabanga ngama-imeyili engingawabuyi, imibiko engiyishiye ekhaya, kanye ne-jet lag engilindile ekupheleni kwendiza. Okuwukuphela kwesihloko esisele ukugcwalisa amahora amade phakathi kokusuka nokufika ukudla (kanye nengilazi ye-Prosecco).

Inselele: I-Onboard Catering

Iqiniso elilodwa okufanele likhunjulwe (ngaphambi kokukhononda noma ukuphawula) iqiniso lokuthi abagibeli abanalo ilungelo elingokomthetho lokuhlinzekwa ngokudla emkhunjini - ngakho noma yini etholwayo iyibhonasi. Ngokusho kwe-Civil Aviation Authority ayikho imithetho ethile yokuhlinzeka ngokudla neziphuzo. Kuyintshisekelo yenkampani yezindiza ukugcina abagibeli bejabule (ikakhulukazi ezindizeni ezithatha uhambo olude); nokho, ngokwemigomo nenhlanzeko, izinkampani eziphakelayo ezihlinzeka ngokudla kumele zigunyazwe wumkhandlu wendawo kuhlanganisa nendawo ezizinze kuyo kanye nezakhiwo zazo zihlolwe.

Ngiqinisekile ukuthi kunzima ukugcina indiza igcwele abantu abajabule ngokudla okwenziwe amahora (noma izinsuku) ngaphambili. Nakuba isevisi yokudla olwandle ingeyona into entsha futhi ukudla kweshumi leminyaka kube yingxenye ebalulekile yesipiliyoni sokundiza - isaqhubeka nokuba inselele kuzo zonke izinhlangothi zetafula lethreyi.

Njengomqalisi

Ekuqaleni kwezindiza zabagibeli ukudla kwakuphakwa njengesiphazamiso kusuka ekwesabeni okwesabekayo okuhlobene nokundiza kwezentengiselwano kwangaphambi kwesikhathi kanye nesevisi emkhunjini yayilula uma kuqhathaniswa nekhofi kanye nobhasikidi wesemishi. Isidlo sokuqala sendiza sanikezwa i-Handley Page Transport, inkampani yezindiza eyaqala ngo-1919 ukuze isebenze umzila waseLondon-Paris. Abagibeli babengakhetha kumasemishi nezithelo. Ngawo-1920 i-Imperial Airways (United Kingdom) yaqala ukunikeza itiye nekhofi phakathi nezindiza zabo kanye nezinhlobonhlobo zezinto ezibandayo ezifana no-ayisikhilimu, ushizi, izithelo, isaladi lama-lobster kanye nenkukhu ebandayo. Ngawo-1940 ukukhethwa kwanda futhi kujabulisa njenge-salmon enemayonnaise, nolimi lwenkomo, kulandelwa amapentshisi nokhilimu kwakuyingxenye yesipiliyoni sokudlela se-BOAC. Amasaladi abandayo ayemnandi futhi ehlala enambitheka.

Ukudla okushisayo kwethulwa maphakathi nawo-1930 futhi kwaba indawo ekahle ngemuva kokuthi igalaji elikhulu laklanywa okokuqala ngabakwa-Imperial Airways bendiza ye-DC3 futhi yavumela ukudla okushisayo ukuthi kunikezwe ngesikhathi sezindiza.

Ukuncintisana kwangemva kwempi kwagqugquzela izindiza ukuba zingenele umncintiswano wokupheka futhi imakethe ehlosiwe kwakuyisihambi esicebile. Okwalandela kwaba yimpi yokuphekela ukudla lapho iBEA ibeka uphawu lwenkonzo yayo yaseLondon-to-Paris, “The Epicurean” (mhlawumbe ihaba njengoba ikhabethe lalinomsindo, lingacindezelwe, futhi lisinda ngephunga likadizili). Maphakathi nonyaka ukwehla kwenzuzo yenzuzo kuholele i-International Air Transport Association ukuthi ilawule izinga lokudla okuhlinzekwa ezindizeni.

Akukho Isidlo sasemini samahhala (noma isidlo sakusihlwa)

Ukudla kubiza imali. Ucwaningo lusikisela ukuthi i-American Airlines (ngawo-1980) yonga u-$40,000 ngonyaka ezikweletini zokudla ngokukhipha umnqumo owodwa ekuhlobiseni esaladini ngalinye. I-Air Transport Association ilinganisela ukuthi abathwali base-US basebenzise amaRandi ayizigidi ezingama-471 kusevisi yokudla nesiphuzo engxenyeni yesibili ka-2003, okulingana cishe namaphesenti angu-2.1 ezindleko zokusebenza eziphelele noma u-0.30 ngemayela lomgibeli wemali engenayo. Lokhu kwehle kusukela ekuqaleni kwawo-1990 lapho ukusetshenziswa kokudla/isiphuzo kwakumi cishe ku-0.550 imayela, okumele amaphesenti angu-3.8 engqikithi yezindleko.

Ngokunciphisa izindleko zokudla ngamasenti angu-10 ngokudla okundizayo, umgomo wenkampani yezindiza ungathuthukiswa kakhulu. Izinkampani zezindiza zithwala cishe abagibeli abayizigidi eziyizinkulungwane ezingu-1.5 futhi kufika ku-2/3s bazothola ukudla okunesizotha kanye/noma isiphuzo. Ukongiwa kwamasenti ayi-10 ohambweni lwebhiliyoni kuyisamba semboni eyonga amaRandi ayizigidi eziyi-100.

I-Altitude Ishintsha Isimo Sengqondo

Abagibeli bezindiza bandiza endaweni ephakeme ngamafidi angu-35,000 lapho umswakama uphansi kunogwadule; ngakho-ke, ikhono lokunambitha lonakaliswa cishe ngamaphesenti angama-30. Ngaphezu kwalokho, ukushisisa kabusha kokudla, kanye nomsindo wangemuva (cabanga ngezinjini zezindiza) kuthinta kabi umbono wokunambitheka nokushwabana. Ulimi lunezinzwa zokunambitha ezingu-10,000 kodwa luthola kuphela ukunambitheka okuhlanu, okumnandi, okubabayo, okumuncu kanye ne-umami (ukunambitheka okumnandi). Ikhala likhomba izinkulungwane zamaphunga angawodwana futhi linomthelela ekujuleni nokuba yinkimbinkimbi kokudla. Isipiliyoni sokudlela phansi esimangalisayo ngeke sithandeke kakhulu emoyeni.

I-LSG Food Equipment Security

I-Frankfurt Airport iyihabhu ye-LSG eJalimane. Ngibe nethuba lokuvakashela indawo yokulungiswa kokudla futhi njengoba kuphawulwe ezithombeni, akuyona indawo yokuhambahamba ngenkathi ulinde indiza. Ibhilidi lokulungiselela ukudla lisendaweni eqhelile esikhumulweni sezindiza futhi liqashwe kakhulu ngezokuphepha nothango. Izimemo zokubona ukusebenza azitholakali kalula futhi izivakashi kudingeka ziphelezelwe isisebenzi kusukela ekuqaleni kuze kube sekupheleni kohambo.

LSG Lufthansa

Ukudla kwezindiza kudala inselele eyingqayizivele neyinkimbinkimbi futhi akuwona wonke usomabhizinisi wezindawo zokudlela noma umpheki ongathola indlela elula yokungena embonini. I-LSG Group ingumhlinzeki ohamba phambili emhlabeni jikelele wemikhiqizo nezinsiza eziphuma ekupheleni ziye ekupheleni ezihlanganisa ukudla nesiphuzo ezindaweni zokuphumula zezindiza kanye nezindiza ezigibele. Iwumhlinzeki wendiza omkhulu kunawo wonke onesabelo semakethe esingu-1/3 sawo wonke amabhizinisi okundiza. Le nhlangano iphakathi kwezinolwazi olunzulu ngenkonzo yokudla kanye nelogistics. Imisebenzi yokuphekela imakethwa ngaphansi kohlobo lwe-LSG Sky Chefs lapho iletha ngayo ukudla okuyizigidi ezingama-628 ngonyaka futhi itholakala ezikhumulweni zezindiza ezingama-209 emhlabeni jikelele. Ngo-2016, izinkampani ezingaphansi kwe-LSG Group zithole imali engenayo ehlanganisiwe yama-Euro ayizigidi eziyizinkulungwane ezingu-3.2.

Okufunwa Umgibeli

Ucwaningo lwakamuva (2016) luka-FI Romli, u-KA Rahman kanye no-FD Ishak lokulethwa kokudla endizeni luthole ukuthi izinkampani zezindiza ezifuna ukuzihlukanisa zinikeza izinsiza ezithuthukisiwe ezihlanganisa, “…isipiliyoni sokundiza samakhasimende.” Bangaphezu kwamaphesenti angama-90 abaphendulile bathi bazokwenza, “… bakhethe ukuhamba nezinkampani zezindiza ezihlinzeka ngesevisi yokudla kwalapho endizeni uma inani lamathikithi endiza lifana.”

Logistics

NgokukaSolwazi uPeter Jones, weNyuvesi yaseSurrey (e-UK), “...Ukuphakelwa ngezindiza kuhlobene kakhulu nempahla njengoba kuhlobene nokudla.” Kunesidingo sokuvumelanisa ukuhlela phakathi kwabahlinzeki, abaphakelayo nezinkampani zezindiza, ngisho namakhasimende okugcina. Uma kucatshangelwa ukubaluleka kokuhlela ochungechungeni lokuhlinzekwa kwempahla, ucwaningo lwemithelela yokuhlela uvalo ekusebenzeni kwemisebenzi yokuphakelwa kwezinkampani zezindiza lwenziwa ngu-Kris MY Lawa (2019, Services Industry Journal). Bathole ukuthi uchungechunge lokuhlinzeka ngokuphakelwa kwezindiza ludinga izinhloso zokusebenza ezincintisanayo ezihlanganisa intengo, ikhwalithi, ukuguquguquka, ukuphendula nokuthembeka. Ukuhlela ukudla nesiphuzo kuncike ohlelweni lwendiza oluhleliwe, uhlobo lwendiza, inhlobonhlobo yezinsizakalo zokudla kanye nenani elilindelekile labagibeli kundiza ngayinye nesigaba sesevisi. Okunye okucatshangelwayo kuhlanganisa izinombolo zabagibeli zangempela, indlela amakhasimende asebenzisa ngayo, isiko, amasiko, nezindaba ezihlobene nempilo.

Ukuphekelwa kwezindiza kuyinselele kakhulu kunanoma iyiphi enye isevisi yokudla njengoba abahlinzeki kufanele bavikele izinga lesevisi elilindelekile ngezinto ezitholakalayo njengoba ikhasimende lendiza lilindele ukutholakala kwamaphesenti angu-100 azo zonke izinto zokudla ngenxa yesu lokumaketha kanye nenjongo - ukuzuza ukwaneliseka kwamakhasimende.

Ukufinyelela okulindelwe abagibeli ngenkathi uhlangabezana nezinjongo zebhizinisi:

1. Ukudla kuhlelwa kusasele unyaka owodwa; amawayini angakhethwa iminyaka emi-2 ngaphambi kokuthi anikezwe.

2. Ukudla kuhlolwa endizeni nasezindaweni ezilingisayo.

3. Izithako zi-odwa ngobuningi emhlabeni wonke futhi zigcinwa ezindaweni ezikhethekile ezizenzakalelayo kuze kube yilapho ama-oda omsebenzi ecela isikhungo ukuthi sidlulisele izinto ezisatshalaliswayo.

4. Ukucutshungulwa kwe-oda kulawulwa ngezinhlelo ezisezingeni eliphezulu zokuphatha izinsiza; ukwenganyelwa ngokulawulwa kwekhwalithi kuhlala njalo; Izisebenzi zasekhishini zisebenza ukuze zicacise imingcele yekhithi yomsebenzi yeresiphi ngayinye.

5. Ukuze kuhlinzekwe ukukhetha, isevisi yokudla e-odwe ngaphambilini yamakhasimende esigaba sebhizinisi phakathi kwamazwekazi kanye nabanye abagibeli iyakhuthazwa futhi inani elikhulayo labathengi likhetha ukudla kwabo ngaphambi kwendiza.

6. Izindinganiso zokuphepha nezingqinamba zesikhala zisho ukuthi ukudla kwenziwa phansi naseduze nesikhumulo sezindiza ngaphansi kwezimo eziqinile zokuphepha.

7. Emhlanganweni, isidlo esiyisampula esiyinhloko silungiswa lapho zonke ezinye izitsha zikalwa. Inani lokudla lilawulwa ngesisindo nezikali zokulinganisa.

8. Ekhishini lezimboni, amabhande okuthutha athwala amathreyi amakhulu ezitsha ezinkulu nezinhlangothi akuyise kumayunithi okupheka akhethekile, aletha ukudla emazingeni okushisa aphephile ezinyathelweni zokugcina zokuhlanganisa. Ukudla okulungisiwe kuqala kufakwa ezitsheni bese kuba emathreyini futhi ekugcineni kufakwe imigqa engapheli yamakalishi ahambayo azohlala kuwo kuze kube yilapho izisebenzi zasendizeni sezilungele ukuzifudumeza futhi zihambise kubo abagibeli.

9. Amatroli asetshenziselwa ukuthutha ukudla neziphuzo kusuka ekhishini kuya endizeni. Uma abagibeli sebeqedile ukudla kwabo ngemva kwesikhathi esibekiwe, abasebenzi basendizeni benza omunye umzuliswano ngaphakathi ekhabetheni ngamatroli ukuze baqoqe amathreyi okudla kanye nemfucuza. Isevisi yokuqoqwa kukadoti ixhumene kakhulu nezinkonzo zokudla ezindizeni.

10. Ukudla okuhleliwe kupakishwa ezinqoleni futhi kulindwe indiza ethile ezohanjiswa. Uma indiza ibambezelekile futhi ukudla sekuvele kundiza, wonke umthwalo ungase ulahlwe futhi ku-odwe okuzothunyelwa kwenye indawo ekuphekeni.

11. I-LSG Sky Chefs ikhiqiza izinkwa eziyi-15,000 njalo ngehora namasemishi angu-30,000 ngosuku.

12. Ngo-2015, amathani angu-1456 emifino emisha namathani angu-1567 esithelo acutshungulwa kanye namathani angu-70 e-salmon, amathani angu-186 ezinkukhu, amathani angu-361 ebhotela, amalitha angu-943,000 obisi kanye namathani angu-762 kashizi; 50,000 izingxenye zesaladi nama-hors d'ouevres ziyanikezwa.

13. Abapheki be-LSG Sky, usuku ngalunye, basebenzisa izinkomishi ezingu-40,000, izingcezu ezingu-100,000 zokusika, amapuleti nezitsha eziyi-120,000, izingilazi ezingu-85,000; Amatroli angu-1500 ayahlanzwa.

14. Isiphuzo esidumile? Ijusi likatamatisi. Ucwaningo lwe-Lufthansa luthole ukuthi umfutho womoya oshintshile ushiya abantu behalela i-asidi nosawoti - yingakho isicelo. I-Lufthansa ihlinzeka cishe ngamalitha angama-53,000 ejusi katamatisi ngonyaka.

15. Kungani amasoso? Igcina amaprotheni asephekwe ngaphambilini ukuthi angomi.

I-Airline Food Direction

I-LSG Lufthansa iqondiswa u-Ernst Derenthal, umuntu ohamba naye ukuze athuthukise imiqondo emisha yokudla. Waqala umsebenzi wakhe ngeminyaka yawo-1980 esebenza emahhotela nasezindaweni zokudlela eMunich, Switzerland nase-Austria, engenela i-catering endizeni neLufthansa's Service Company ngo-1985.

E-Qatar, wayengumpheki oPhethe neGulf Air Catering kwathi ngo-1988 wajoyina iBalkan Air Catering eSofia, eBulgaria. UDerenthal wabuyela embonini yamahhotela ngo-1989 wajoyina iMarriott Catering eSan Francisco njengompheki oPhethe, wabuya ngo-1994 eyokwenza ukudla endizeni eHong Kong.

Ekupheleni kuka-1996 wajoyina i-LSG Sky Chefs e-Guam futhi waba yiMenenja Yesevisi Yokudla In-flight Management Solutions kuzo zonke izindiza eziya kwamanye amazwe ne-Lufthansa. Kafushane ubeyi-Onboard Product Development Manager yase-Mexicana e-Mexico City, ebuyela e-Europe ngo-2011 njenge-Area Manager ye-LSG enomthwalo wemfanelo we-The Americas, Africa kanye ne-Middle East.

U-Derenthal uqinisekile ukuthi isevisi yokudla nesiphuzo ogibelayo iyingxenye yokuhlangenwe nakho “kokuzijabulisa” kwenkampani yezindiza. Nakuba ukudla kungekona umshayeli wokuqala ekuthatheni izinqumo kwekhasimende ekukhetheni izindiza, kubalulekile ukunquma indiza elandelayo. Ukuphepha kokudla yikona okugxilwe kakhulu kuyo; Nokho, izinga kanye nezethulo zithola ukunakwa okukhulu komuntu siqu.

Abahambi bathanda umqondo "we-provenance" - ukwazi ukuthi ukudla kuvela kuphi nezindlela ezisetshenziselwa ukukukhiqiza. Isevisi yokudla yekilasi lebhizinisi inikeza izinhlobonhlobo zezinketho kuyilapho ukugxila kwesigaba sokuqala kungokunethezeka okwengeziwe. Iminikelo yokudla ephezulu kanye neziphuzo eziphezulu zomugqa zisetshenziselwa ukuhlukanisa imakethe. Ukwengeza, abagibeli bezinga lokuqala eLufthansa banikezwa ithuba lokudlela endaweni yokuphumula esikhumulweni sezindiza, ngaphambi kokugibela indiza; nokho, lokhu akubavimbeli eku-odeni okunye ukudla ngesikhathi sendiza.

Ukuze kuthuthukiswe okuhlangenwe nakho kwesiphuzo, u-Markus Del Monego, i-sommelier eyaziwayo, usiza ekukhethweni kwewayini futhi izisebenzi zasemkhunjini bathola ukuqeqeshwa kwewayini nemimoya okubenza bakwazi ukwenza iziphakamiso “ezifundisiwe” zesiphuzo esifanele esizothuthukisa ulwazi lwabagibeli lokudla.

Izinguquko? Mhlawumbe!

Imakethe yokuphakelwa kwangaphakathi kungenzeka ifinyelele ku-$19 bhiliyoni ngo-2022. Isevisi yokuphakela ngendiza yamazwe ngamazwe igqugquzelwa ukwenyuka kwenani labagibeli kanye nokukhula kwesidingo sokudla kanye nokuduma kokuphakelwa kokudla okunomsoco njengesu lokuncintisana lokuhlukaniswa kwezindiza. Njengoba ubuchwepheshe basekhishini buthuthuka futhi ukunambitheka kwabagibeli kushintsha, kungenzeka kube nokuguqulwa okumakiwe kuzinketho zokudla/isiphuzo ezigibele kanye nendlela ukudla okwethulwa ngayo. Okwamanje, iLufthansa ihlinzeka abagibeli nge-porcelain nesiliva; kodwa-ke, amamayela okudla omhlaba wonke kanye nezinyathelo zekhabhoni zingase zibone lezi zinsiza zishintsha zibe yizinketho ezingasindi nezibolayo ezifana ne-bamboo ne-wood pulp ukunciphisa isisindo.

Kubagibeli bebhizinisi kanye nabagibeli bezinga eliphezulu, ngale kwesihlalo esinethezekile kanye nombhede, izinguquko abangazibheka zizogxila ekuthandweni kwabo - emva kwakho konke okushiwo futhi kwenziwa, sihamba ngezisu zethu.

© UDkt Elinor Garely. Lo mbhalo we-copyright, ofaka nezithombe, awunakukhiqizwa kabusha ngaphandle kwemvume ebhaliwe evela kumbhali.