I-RIU Hotels & Resorts isanda kuthenga ama-Euro ayizigidi eziyi-10 ngesimo samasheya ayi-1.1 million ku-TUI AG, manje ephethe isibalo esingu-3.56%. I-TUI Group izinze eHannover, eJalimane. Iyinkampani enkulu kunazo zonke yezokungcebeleka, yezokuvakasha neyokuvakasha emhlabeni futhi inezinhlangano zezokuvakasha, amahhotela, izindiza, imikhumbi yezokuvakasha kanye nezitolo zokuthengisa.
Ingabe lezi yizindaba ezimbi kubahambi? Kungenzeka nje. I-RIU ingena kwezokuvakasha ngobuningi. Iqembu lamahhotela libonakala linemali yokutshala imali ezinkampanini ezinjenge-TUI, kepha ingabe le mali ayitholakali uma kuziwa ekunikezeni indawo yokuhlala ephephile futhi esezingeni?
Ama-RIU Hotels & Resorts iyinketho yamahhotela aseSpain eyasungulwa ngumndeni wakwaRui njengenkampani yamaholide encane ngo-1953. Yasungulwa eMallorca, eSpain, futhi njengamanje ingama-49% kaTUI futhi ilawulwa isizukulwane sesithathu somndeni. Ibhizinisi lale nkampani ligxile emkhakheni wehhotela lamaholide, futhi ngaphezu kwama-70% wezikhungo zalo anikezela ngezinsizakalo ezibandakanya konke.
Ngokuvulwa kwehhotela layo lokuqala edolobheni ngo-2010, i-RIU inwebise uhla lwemikhiqizo yayo nolayini wayo wamahhotela asedolobheni abizwa ngeRiu Plaza. I-RIU Hotels & Resorts inamahhotela ayi-105 emazweni ayi-19 futhi iqashe abantu abangama-27,813. Ngo-2014, uchungechunge lwamahhotela lwasingatha inani lezivakashi eziyizigidi ezine.
Ngabe kusho ukuthi i-TUI ayisakhathazeki ngokuphepha? Kungenzeka kube njalo.
Umbiko wakamuva wokuthenga okuyimfihlakalo owenziwe yi-eTN kwenye yezindawo zokungcebeleka zaseCaribbean RIU uphakamise ukukhathazeka okwethusayo ngokuhlinzekwa kwamakhasimende, ukuphepha kanye nekhwalithi yochungechunge lwe-RIU.
I-eTN ifinyelele ku-TUI kodwa akubanga nampendulo. Kube nempendulo evela ku-RIU, kepha impendulo yethempulethi engenalutho.
Nansi ingemuva.
Ezinye izindawo zokungcebeleka ze-RIU zisasebenzisa okhiye bendabuko abakhulu besayizi ngenombolo yegumbi ebhalwe kuyo. Ubona lezi zihluthulelo ezihlalweni zasolwandle ezingenalutho, amatafula echibini lokubhukuda, imigoqo, kumane nje lapho kukhona izivakashi. Usayizi wokhiye wenza kungabi lula ukuwufaka ephaketheni, futhi inombolo yegumbi efakwe kuwo isimemo esivulekile kunoma ngubani onezinhloso ezimbi.
Ihhotela elifanayo ligcwele imibiko yokweba, imibiko yokudlwengulwa, nokushushumbiswa kwezidakamizwa, kodwa i-RIU Corporate Communications isho kanjalo eTurboNews kwakungekho ukukhathazeka ngokuphepha.
Impendulo yama-RIU ithi:
“Amarekhodi ethu awakhombisi ukuthi ukhiye wendabuko nochungechunge lokhiye kuholela ekuvikelekeni okukhulu. Kunoma ikuphi, futhi kuhloswe ukwenza konke ukunikezwa kwethu kube kwesimanje, wonke amahhotela asanda kwakhiwa futhi alungiswa (amele iningi) wethula amakhadi wokhiye kagesi. Lokhu kuzoba njalo ngaleli hhotela kungekudala.
“Ngithanda ukuphinda futhi ngigcizelele ukuthi sithatha ukuphepha nenhlalakahle yamakhasimende ethu ngokungathi sína kakhulu nokuthi sibambisene ngokugcwele futhi siyabambisana neziphathimandla. Asikwazi ukwabelana ngemininingwane nezibalo, njengoba senza lokho kuphela kubacwaningi mabhuku kanye nabamele abagunyaziwe, kepha sifuna ukusho ukuthi siyithobela ngokuphelele yonke imithethonqubo. Ngaphandle kwalokho senza ezinye izindlela ezifana nokuqeqesha abasebenzi bethu. ”
Ngenkathi amaqembu amaningi amahhotela kubandakanya iMarriott neHyatt besebenzisa iqembu elikhulu lezokuphepha nelokuphepha elinamakhamera amaningi aqapha yonke intshi yendawo yabo yokuhlala engu-24/7, amahhotela e-RIU kaningi awanakho ukuphepha futhi athembele emaphoyiseni endawo.
Ama-GM avela emahhotela ancintisanayo nasezinhlanganweni zamahhotela ayazi kahle inkinga ezindaweni zokungcebeleka ze-RIU, kanti i-eTN ikhulume nowayenguGM wathi wayeka umsebenzi wakhe ngezinkinga zokuphepha nokuthi inkampani ayizimisele ngokutshala imali ngokuqasha ithimba lezokuphepha.
I-eTN secret shopper yahlala endaweni yokubungaza i-RIU ubusuku obungu-3 nobusuku obungu-2 obabungenayo inkonzo yasekamelweni futhi kungekho mphathi owayezokhuluma nesivakashi.
Ngenkathi engena phakathi kwamabili endaweni yokuvakasha ethengisiwe ye-RIU, kwakungekho nethawula elilodwa egumbini, futhi isihlabathi nokungcola kwakuseshaweni. Ukuhlanza abasebenzi bekungatholakali kuze kube ngu-8 ekuseni.
Izicelo zokuhlinzekwa kwamakhasimende e-RIU ziphendulwe ngesitatimende sokuthi bayamangala ukuthi isivakashi sinesikhalazo, kepha akukho mbuyiselo enikeziwe ngenxa yezinga eliphansi lekamelo ($ 265 / ubusuku).
Ukufunda kuwebhusayithi ye-Trip Advisor kukhombisa ukuthi iziphuzo ezidakayo ezindaweni zokungcebeleka ze-RIU zibuthakathaka kangangoba ngemuva kweziphuzo ezingama-20 ezishisayo, umuntu uzoba neshukela kodwa angabuzwa utshwala.
Ukudla kufakwa ilebula ngokungeyikho noma akubhalwe nhlobo, futhi izivakashi eziningi zathumela ukuthi kumane “kuyenyanyeka”.
Okwamanje, uLuis Riu, oyi-CEO ye-RIU Hotels & Resorts, umemezele ukuthi umsebenzi wokuthenga umele isinyathelo esithe xaxa ekusebenzisaneni okungokomlando phakathi kwalezi zinkampani zombili nobunye ubufakazi bokuthi isizukulwane sesine somndeni, njengesesithathu, sisasele uzibophezele ekusaseni lebhizinisi ngokuhlanganyela neqembu lezokuvakasha elihola phambili emhlabeni.
Ubudlelwano obuyingqophamlando phakathi kwe-TUI ne-RIU buhlehlela emuva eminyakeni engama-50, sebenziwe ngokusemthethweni ngo-1977 ngokwakhiwa kwe-RIU Hotels SA, inkampani yokuthuthukisa amahhotela enamasheya angama-49% aphethwe yi-TUI nama-51% omndeni wakwaRui. I-RIUSA II SA yasungulwa ngonyaka we-1993 njengenkampani esebenza ngamahhotela lapho amafemu womabili abamba khona amasheya angama-50%. I-RIU ibingumninimasheya we-TUI AG kusukela ngo-2004.
