Ikusasa leLATAM Airlines ngokusho kwesikhulu esiphezulu uPeter Cerda

URoberto Alvo:

Ngisho, lesi sifunda sinamandla amakhulu okukhula. Izindiza zomgibeli ngamunye lapha zingokwesine noma kwesihlanu kwalokho okubonayo emnothweni othuthukile. Ngama-geographies amakhulu, kunzima kakhulu ukuxhuma ngenxa yobukhulu, ngenxa yebanga, ngenxa yezimo nje. Ngakho-ke, angingabazi ukuthi imboni yezindiza eSouth America izozama njengoba siqhubekela phambili. Uma ngikushilo lokho noma kunjalo nakanjani kuzoba nezikhathi ezinzima.

Kepha ngithanda ukugxila kakhulu kuLATAM, uma ungibuza, kunalokho imboni, ngoba angifuni ukukhulumela abanye abantu. Ekupheleni kosuku, lo kube ngumzuzu othakazelisa kakhulu weLATAM. Mhlawumbe ukufunda okubaluleke kakhulu esikutholile kule nkinga ukuthi sikwazile ukubeka imicabango yethu, izinkolelo zethu, izimiso zethu eziphambi kwethu futhi sakuhlola. Futhi bona ukuthi yini emile nokuthi yini okudingeka iguqulwe.

Futhi kuyamangalisa ukubona ukuthi inhlangano ikuqonde kanjani ukuthi kunendlela ehluke kakhulu ngokuhamba naleli bhizinisi. Noma ukuthi sizenza kanjani lula ngoshintsho, isipiliyoni sendiza kumakhasimende ethu. Sisebenza kahle kakhulu. Siqala ukunakekela imiphakathi kanye nemvelo isiyonke. Futhi kuyindida kancane, kepha le nkinga ngokuqinisekile izosivumela ukuthi siqine njengeLATAM kunangaphambi kwenkinga. Nginethemba elikhulu ikakhulukazi ngenkampani yethu. Futhi njengoba sihamba ngenqubo yesahluko 11, okuyisimo esinzima ukuthi sibe yiso. Isahluko ngokwaso nezinguquko esizenzayo singenza ngizizwe nginethemba elikhulu ngekusasa le-LATAMS eminyakeni embalwa ezayo.

UPeter Cerda:

Futhi uma sikhuluma ngekusasa nangesahluko 11, kungani isinqumo? Yini ngempela eyakududulela kulelo phuzu enalikukholwa nobabili ngaleso sikhathi, leyo kwakuyindlela engcono kakhulu yokwenza, ngicabanga, ukuzibeka njengenkampani yezindiza ebheke esikhathini esizayo, lapho sesiphuma enkingeni?

URoberto Alvo:

Ngicabanga ukuthi ngenkathi sibona ukuthi kwakucace bha kithina ukuthi sasingeke siluthole usizo lukahulumeni. Noma ukuthi lolo sizo lukahulumeni luzoza nombandela wokuthi sizakhe kabusha. Kwacaca impela ukuthi singathatha isikhathi eside noma esifushane, kepha kuzodingeka sizibeke ethubeni lokuyakha kabusha inkampani, njengoba abaningi benze. Futhi labo abangakakwenzi, iningi labo kungenxa yokuthi basizwe nguhulumeni. Cishe kube yisinqumo esinzima kakhulu ibhodi noma inkampani ekwazile ukusithatha. Njengoba wazi, umndeni wakwaCueto bewunamasheya abalulekile kule nkampani iminyaka engama-25 futhi bebebhekene nesinqumo sokulahlekelwa yikho konke. Futhi kuyangihlaba umxhwele ukwethenjwa abanakho ngalezi zinhlangano. Bese kuthi ekujuleni, banquma ukuphinde batshale imali enkampanini futhi babe ababolekisi beLATAM.

Njengoba ngibona manje, nakanjani enkampanini, lokhu kuzoba yithuba elihle. Ukuhlelwa kabusha kwesahluko kuzosivumela ukuthi sincike, sisebenze kangcono, futhi sizoba nesibhalansi esinamandla kunaleso ebesinaso ngenkathi singena enkambisweni. Ngakho-ke, ngizwa kahle kakhulu ngokuthi simi kuphi nokuthi yini okudingeka siyenze. Kuyishwa ukuthi bekumele sithathe lesi sinqumo. Kepha ngineqiniso lokuthi enkampanini, lokhu kuzoba ngokweqile, kube kuhle kakhulu ngesikhathi.

UPeter Cerda:

Ngabe i-LATAM ibukeka kanjani, uma uphuma esahlukweni 11, ngicabanga ukuthi kukhona ukuqagela ongaphuma kwesinye isikhathi kulo nyaka, maphakathi nonyaka noma ekuqaleni konyaka olandelayo? Izobukeka kanjani i-LATAM? Ngabe uzogcina ileveli efanayo yezindiza zokuxhuma noma kuzoba yiLATAM ehlukile?

URoberto Alvo:

Ngiqonde ukuthi, sizobe sikhona ukunikezela ngamandla ethu, okufunwayo, njengoba isidingo silulama. I-LATAM izohlala, ngokuqinisekile, enkulu kunazo zonke, ebaluleke kakhulu, nenkampani yenethiwekhi engcono eLatin America, ngokuqinisekile. Usayizi wokutakula, isivinini sokutakula sizoncika kakhulu ezimeni. Kepha ngibona iqembu lezinkampani elizoba khona okukhulu kuyo yonke iminotho emikhulu yaseLatin America. Sizoqhubeka nokuhlinzeka ukuxhumana ngaphakathi kweNingizimu Melika esinakho. Ngaphambi kwenkinga, abagibeli abane kwabayishumi ababefuna ukuhambela emazweni angaphandle eNingizimu Melika babephethwe yiLATAM. Futhi sikwazile ukuxhumanisa isifunda nawo wonke amazwekazi amahlanu, okuwukuphela kwenkampani yezindiza engenza lokho. Ngakho-ke i-LATAM izoba ncane noma ibe nkulu kunaleyo efake kuyo, izoncika kakhulu kunanoma yini ekufunwayo futhi ekugcineni ekwakhiweni kabusha kwemboni. Kepha ungaqiniseka ukuthi njengoba siphuma esahlukweni, ngethemba lokuthi ngasekupheleni konyaka, lokhu kuhloswe yithi, nakanjani sizoba indlela engcono kakhulu yokuhamba ngaphakathi noma esifundeni, embonini yezindiza.

UPeter Cerda:

I-LATAM yenze inani elikhulu lokwanda eminyakeni edlule, yaletha ukuxhumana okwengeziwe, njengoba usho, kuwo wonke amazwekazi, yaletha inhlalakahle yomphakathi emiphakathini yethu esifundeni. Ngabe kunombhalo omuncu wokuthi bekufanele uvale i-LATAM Argentina, obekufanele uphume kuyo, lapho phambilini ubuzifaka esifundeni sonke?

URoberto Alvo:

Impela. Mina uqobo ngachitha iminyaka emithathu e-Argentina, kwakuyi-CFO ngenkathi siqala ukusebenza kwethu lapho. Ngakho-ke kimi, ikakhulukazi, bekuyisikhathi esidabukisa kakhulu lapho bekufanele sithathe isinqumo sokukwenza. I-Argentina inkulu ngokuphindwe kabili kuneChile ngenani labantu, inkulu ngokuphindwe kathathu kuneChile engaphezulu. Futhi iChile ibithwala abagibeli abaningi kuleli nasemazweni angaphandle kune-Argentina ngo-2019. Ngakho-ke, ingumnotho omuhle, imakethe enkulu. Inamandla amakhulu, ayithuthuki kakhulu. Kepha asikwazanga ukuthola isethi yezimo lapho besingakholelwa khona ukuthi singakwazi ukuqhubeka nokusebenza e-Argentina. Futhi sathatha leso sinqumo esinzima kakhulu. Kepha futhi, ngicabanga ukuthi le nkinga ilapho ubeka futhi, imicabango yakho nezinkolelo zakho nemizwelo yakho phambi kwakho bese wenza lokho. Futhi ekupheleni kosuku, lokho kusisizile futhi ukuthi sigxile futhi sisebenzise kabusha izinto esizibeka phambili namathuba.

Namuhla sibheke emakethe yaseColombia, okuyimakethe yesibili ngobukhulu esifundeni. Kuyithuba elihle le-LATAM. Sikwazile eminyakeni edlule ukuzibeka njengophethe umsebenzi wesibili eColombia. Sifike esimweni sezindleko esiqinile impela. Ngikholwa ukuthi singakwazi ukuncintisana ngokweqile ezindlekweni zethu, noma ngabe sinabathwali bezindleko eziphansi. Futhi sikholwa ukuthi ukuncoma ukuthi i-geography yaseColombia inakho, maqondana nayo yonke inethiwekhi ye-LATAM, kuphelele. Ngakho-ke, kubuhlungu kakhulu ukungakwazi ukuthola indlela yokuzwa ukuthi singasimama e-Argentina. Kepha inkinga iletha ithuba njalo. Futhi manje sesingagxila kuzinsizakusebenza zethu lapho sikholwa ukuthi sinamathuba angcono okuphumelela.

UPeter Cerda:

Uyazibona wena endabeni yeColombia nePeru, enezikhungo ezimbili ezinkulu, izimakethe ezimbili ezinkulu, amandla amaningi kulezo zindawo, noma kunendawo eyanele ongakhula ngayo?

URoberto Alvo:

Cha, futhi, ngicabanga ukuthi isifunda uqobo sinamandla amakhulu okukhula. Futhi ngicabanga ukuthi ukuncoma kwehabhu lethu laseLima, ngokusebenza kwe- [inaudible 00:22:34] engxenyeni esenyakatho yezwekazi, kucace bha. Ngakho-ke, angiziboni izingqinamba maqondana nalokho. Futhi inhlanganisela yalokho esinakho namuhla, iSão Paulo, iLima neSantiago, esivumela ukuthi sixhume iNingizimu Melika cishe yonke indawo ngezindlela ezinhle kakhulu, kuyinzuzo enkulu kunoma yikuphi ukuthunyelwa okukhulu noma ukusebenza esingaba nakho engxenyeni eseNyakatho yelinye izwekazi laseNingizimu Melika.

UPeter Cerda:

Ake sikhulume ngeBrazil kancane, umnotho wethu omkhulu, izwe elikhulu kakhulu. Unobukhona obuqinile ezweni. Uyibona kanjani iBrazil iqhubekela phambili eminyakeni ezayo? Lo ngumnotho esingalindela ukuthi ube nemakethe yezindiza okufanele ikhule. Kufanele sibe semazingeni omlando. Uyakubona lokho kwenzeka eminyakeni embalwa ezayo?

URoberto Alvo:

Umbuzo omuhle. Ngesikhathi sijoyina i-TAM emuva ngo-2012, okwangempela kudola kwakungu-1.6. Ezinsukwini ezimbalwa ezedlule, ifinyelele kubude bomlando obungu-5.7. Ngakho-ke, kunoma ngubani opharetha wasekhaya obize amadola kanye nemali engenayo empeleni, lesi yisikhathi esiyinselele enkulu. Uma ungeza kulokho ukukhuphuka kwentengo kaphethiloli, nakanjani kuyicala eliphoqayo lesimo esinzima. Ngikushilo lokho yize iBrazil inkulu, futhi ngikholelwa ukuthi intuthuko yeBrazil ikhona. Kunzima kancane ukusho ukuthi lokho kuzoshesha kangakanani. Ukuvuselelwa kwezwe uqobo kuyathakazelisa ukubona. IBrazil iyimakethe yethu enkulu kunazo zonke, ama-40% wezinsizakusebenza zethu namandla ethu ahlala eBrazil. Futhi ngokusobala itshe legumbi lenethiwekhi ye-LATAM. Ngakho-ke, sizobona ukuthi lokhu kuhamba kanjani. Kodwa isikhundla sikaLATAM unomphela sokuba yisithwali esikhulu kunazo zonke kusuka ku- [inaudible 00:24:26] kuya emhlabeni. Futhi esinye sezithwali ezinkulu zasekhaya, ukuhlinzeka ukuxhumana phakathi kwanoma iyiphi indawo eBrazil kusazoma.

UPeter Cerda:

ILATAM, i-Azul, i-GOL, ingabe ikhona yini eyanele eBrazil nina nobathathu?

URoberto Alvo:

Ngikholelwa kanjalo. Ngiyacabanga, nakanjani abadlali abathathu emakethe efana neBrazil bangasebenza kahle kakhulu. Ngicabanga ukuthi mhlawumbe sinabaqhudelani ababili abayinselele kakhulu, maqondana nokuthi bancintisana kahle nathi eBrazil. Futhi ngizizwa ngijabule kakhulu ngeqiniso lokuthi leyo yinselelo esiye sayiziswa. Ngakho-ke, ngiyabahlonipha kakhulu. Ngicabanga ukuthi bobabili benze umsebenzi omuhle. Futhi ngiyajabula ukuzama ukuwina imakethe kubo.

UPeter Cerda:

Ake sishintshele kancane kozakwethu. Ngiyazi izethameli eziningi ezazisibuka… ILATAM ibililungu elide le-One World, iminyaka eminingi, eminingi. Bese ubuhlobo noDelta bangena emndenini, ukuxoxa, ukuphuma kwakho ku-One World. Ngabe inkinga manje isithinte lelo su onalo neDelta? Ngabe ikubambezele? Ngabe isendleleni? Sitshele kancane ngesinqumo osithathile sokushiya i-One World nalelo bhilidi lokwakha onalo ne-Delta ukuqhubekela phambili? Lokhu kuzokwenza kanjani ukuthi iLATAM iqine nakakhulu?

URoberto Alvo:

Yebo, bekuyisinqumo esithakazelisa kakhulu ukwenza lolo shintsho. Futhi-ke, ngizizwa ngijabule kakhulu ngobudlelwano bethu neDelta. Cha, akubambezelanga inqubo nhlobo. Sisezinhlelweni zokuthola ukugunyazwa kokulwa nokwethemba okuvela emazweni ahlukene lapho sidinga ukufaka ifayili ngokuba nokusebenza kwe-JVA. Ezinsukwini nje eziyi-10 ezedlule, sithole imvume yokugcina ngaphandle kokuvinjelwa yisiphathimandla sokulwa nokwethembana eBrazil, okusenza sijabule kakhulu. Futhi sisebenza manje amanye amazwe.

Kumele ngikutshele ukuthi ngithembekile ukumangala kakhulu ngokuthi uDelta [inaudible 00:26:32] ubambiswano. Ngicabanga ukuthi ziyakha kakhulu, zihlukile impela. Kuhle ukuthola ithuba lokusebenza nabo. Ngikholwa ukuthi inhlanganisela yeDelta neLATAM nakanjani izonikeza, emazweni aseMelika, isisombululo esihle sabagibeli. Kuzoba inethiwekhi ephoqelela kakhulu. Futhi ngijabule ngempela ukuba nabo ngasohlangothini lwethu. Bebengisekela ngempela. Futhi ngibheke phambili ekuthuthukiseni ubudlelwano bethu. Sethemba ukuthi sizosula yonke inqubo yokulawula ezinyangeni ezimbalwa ezizayo. Futhi sizosebenzisa lokho ebesikuphupha ngokuthumela, okuyinethiwekhi enhle kunazo zonke eMelika.

UPeter Cerda:

Ngalesi sikhathi senhlekelele, umgibeli, kusobala ukuthi isidingo sasisincane, kepha umthwalo wawuyinto enamandla kakhulu, ebaluleke kakhulu embonini. Usanda kumemezela ezinsukwini ezimbalwa ezedlule ukuthi uzophinde utshale imali noma uphinde unake umthwalo. Uguqula ama-767 ayisikhombisa abe yimithwalo. Sitshele kancane ngalolo shintsho lwecebo.

URoberto Alvo:

Kungama-767 ayisishiyagalombili, kuze kufike kwabayisishiyagalombili abangama-767. Ngesinye isikhathi, sasiba nemikhumbi ehlanganisiwe enama-777s nama-767s. Ngicabanga ukuthi saqiniseka ukuthi esifundeni, indiza ehamba phambili ngama-767. Sibona amathuba abalulekile okukhula. Ngokude, singumthuthi wezimpahla obaluleke kakhulu ukusuka esifundeni. Sikwazile ukugcina, phakathi nalolu bhubhane, ngenhlanhla, amazwe axhunywe ezindizeni zomoya. Besilokhu sisebenza cishe ngo-15% ngaphezulu wezimpahla zethu. Futhi sisebenzisa izindiza zethu eziningi zabagibeli njengezindiza ezithwala abagibeli ukugcina ezomnotho zixhumene. Sithathe isinqumo sokukhula ngoba sikholelwa ukuthi isifunda sinamandla aso. Singagcwalisa umkhiqizo wethu osuvele ungcono ngokuqinisekisa ukuthi siyakwazi ukuhlinzeka, ikakhulukazi abalimi bezimbali e-Ecuador nase-Columbia ngamathuba angcono namandla amaningi.

Ngakho-ke, njengoba sicabanga ngempahla eya phambili, ebilokhu, ngasendleleni, ilitshe legumbi kulezi zinyanga zokugcina zeLATAM. Ngempela ibhizinisi ebelinempilo enhle kakhulu, futhi lisisizile kakhulu ekuzuzeni le nkinga. Njengoba siqhubekela phambili, iDNA yeLATAM bekulokhu ihlanganisa izimpahla nabagibeli. Sikholwa ukuthi lokho kube kuhle kakhulu enkampanini. Futhi sihlose ukukhulisa lokho kubambisana kwangaphakathi nokwenza isiqiniseko sokuthi singakwazi ukuhlinzekela amakhasimende ethu wezimpahla inethiwekhi enhle kakhulu esifundeni futhi futhi endiza phesheya.

UPeter Cerda:

URoberto, sesiphetha ngale ngxoxo namuhla. Ake sikhulume kancane ngokuzibophezela komphakathi, ukusimama, kwenkampani yakho. Ukhuluma ngabasebenzi bakho abangama-29,000 ezindaweni eziyinselele kakhulu. Inhlangano izoshintsha kanjani? Inhlangano yakho ngokwembono yabantu, ngokwembono yabantu, izoshintsha kanjani? Ukusebenza ekhaya, ukwenza izinto ngendlela ehlukile, ubheke ini njengomholi wenhlangano yakho? Kuzohluka kanjani?

URoberto Alvo:

Ngicabanga ukuthi lokhu kungenye yezinto ezibaluleke kakhulu esigxile kuzo ngalesi sikhathi ngesikhathi, uPeter. Ngicabanga ukuthi ukuba nenethiwekhi enhle kunazo zonke, ukuba ne-SSP enhle, ukuthola okuhle [inaudible 00:29:47], ukuba nezindleko zokuncintisana, konke kuyizinto ezidingekayo ukuze inkampani yezindiza iphumelele futhi iqhubeke. Kepha njengoba izazi zezibalo zingasho, "Kuyadingeka kepha akwenele."

Emiphakathini yethu, ufuna ukusimama. Kufanele sibe yizakhamizi ezingcono kakhulu esingaba yizo. ILATAM idinga ukubonwa njengempahla emiphakathini lapho i-LATAM isebenza khona. Lokho kusho ukuthi sinenselelo ebalulekile, inselelo yangaphakathi, ekuqinisekiseni ukuthi singakwenza lokho. Sifuna ukubonwa njengabantu, futhi lokhu sikubiza ngaphakathi ngokuthi [JETS 00:30:27], okulungile, okunozwela, okusobala futhi okulula. Futhi sidinga ukuba yilezo zinto ezine zamakhasimende ethu, zabantu bethu, ezemvelo, zabo bonke ababambiqhaza bethu. Ngakho-ke, ushintsho oluthakazelisa kakhulu engicabanga ukuthi siyalubekezelela ku-LATAM ukubona ukuthi singaba kanjani yilokho emiphakathini esisebenza kuyo. Futhi ngikholwa ukuthi ngaphandle kwalokhu, ayikho inkampani yezindiza ezozinza ngempela kulokho imiphakathi ekulindele kubo. Ngakho-ke, kubalulekile futhi kuhle ukuba nazo zonke lezo zici zezindiza ezinzima engizishilo, namuhla ngikholwa ukuthi azanele.

UPeter Cerda:

Roberto, ngizophetha ngenothi elilodwa ngawe. Ngeshwa, i-honeymoon obekufanele ngabe ayikaze yenzeke, uboshwe ehhovisi lakho noma ekhaya lakho cishe unyaka wonke. Ngakho-ke, ukuhamba ngezindiza, kukodwa, akukwazanga ukukhuluma nawe uqobo. Ngiyazi ukuthi ungumlandeli omkhulu wokupheka, isayensi yezinkanyezi nokuhamba ngebhayisikili ezintabeni. Ngonyaka odlule, yiziphi kulezi zinto ezintathu ezikwazile ukukugcina ulinganisela osukwini lwakho nosuku, ucabanga ukuthi mhlawumbe usebenza amahora ayi-18 kuye kwangama-20 ngosuku? Yini okwazile ukuyenza ngokungaguquguquki?

URoberto Alvo:

Yebo, ukupheka nokuhamba ngebhayisikili nakanjani kudinga ukulinganiswa, ngaphandle kwalokho ukhalo luyahlupheka. Futhi angizange ngibe nekhono kukho, uma ngingakutshela lokho. Ngiqonde ukuthi, ukukhiywa phansi kube kubi impela kulelo bhalansi. Kepha yebo, ngiqonde ukuthi, kube intela kakhulu, kakhulu, kakhulu kuwo wonke umuntu, kithina sonke. Kepha ngicabanga ukuthi kuhle ukuma futhi ujabulele izinto ojabulela ukuzenza empilweni. Kimina, ukuya ekhishini nokuchitha ukupheka ekuseni kuyindlela nje yokukhumbula ukuthi kuningi kakhulu kunalokho esikwenzayo nsuku zonke maqondana nemisebenzi yethu yobungcweti. Futhi ukuhamba ngebhayisikili kunginikeza ithuba lokukhulula ingqondo kancane. Ngakho-ke, isayensi yezinkanyezi, kuhle, sihlala emadolobheni, kunzima ukukujabulela lokho. Kuzoba nesikhathi lapho ngethemba ngizoba nesikhathi esithe xaxa sokwenza lokho. Kepha impela kube ukuncoma okuhle kulezi zikhathi. Futhi umkami mhlawumbe ucabanga ukuthi ngikudlile ukupheka kancane, ngokweqile ngebhayisikili. Kuzofanele sikunakekele lokho, ngicabanga kanjalo.

UPeter Cerda:

Ngiyakuzwa ukuthi ungumpheki onekhono. Ngakho-ke, silangazelele lelo thuba ngokuzayo. Roberto, ngiyabonga kakhulu ngesikhathi sakho. Ngikufisela inhlanhla. Asingabazi ukuthi uzokwenza umsebenzi omkhulu wokuletha i-LATAM endaweni ebifanele ukuba kuyo, lapho ikhona. Futhi silangazelele ukusebenza ngokubambisana nawe ukwenza isiqiniseko sokuthi i-LATAM nesifunda kuyaphumelela eminyakeni ezayo. [olunye ulimi 00:33:16].

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ULinda Hohnholz, umhleli we-eTN

ULinda Hohnholz ubelokhu ebhala futhi ehlela izindatshana selokhu aqala ukusebenza. Usebenzise le nkanuko yokuzalwa ezindaweni ezifana neHawaii Pacific University, iChaminade University, iHawaii Children's Discovery Center, kanye neTravelNewsGroup manje.

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