ILufthansa yenza abasebenzi abazinikele babukeke kabi: I-eTN Hero nguPatricia Dzai waseSwitzerlandport Johannesburg

“Iqhawe lami namuhla nguNksz Patricia Dzai. UPatricia usebenzela iSwitzerlandport eGoli, eNingizimu Afrika, ”kusho Umshicileli we-eTN uJuergen Steinmetz. ISwitzerlandport ingenye yezinhlangano ezinkulu zokuphatha umhlaba ezindiza ezisebenza emazweni emhlabeni jikelele.

Izindiza ezinkulu ziqasha iSwitzerlandport ukuphatha ubudlelwano bamakhasimende kanye nokuphathwa kwezinto uma kuziwa ekuphatheni imithwalo, kufaka phakathi izinto ezilahlekile noma ezingekho kahle.

Umphathi weLufthansa German Airlines eGoli yiSwitzerlandport. Ngisanda kusuka eNice ngiye eKapa ngidlula eFrankfurt naseGoli ngeLufthansa German Airlines. Ngiyilungu le-United Airlines Star Alliance Gold futhi ngihambe eLufthansa eBusiness class. ILufthansa iyilungu leStar Alliance.

Lapho ngifika eGoli, ngezwa igama lami libizwa yihhovisi lempahla elahlekile laseLufthansa liphethwe yiSwitzerlandport.

Ngatshelwa ukuthi ishubhu lami lisekhona eFrankfurt, futhi bazolibeka endizeni elandelayo eya eGoli. Ngachaza ukuthi kubaluleke kakhulu ukuba neshubhu lomcimbi obalulekile wombukiso wezohwebo, iWorld Travel Market eKapa, ​​ekuseni.

UPatricia Dzai, umenzeli weSwitzerlandport eGoli, ubefuna ukwenza isiqiniseko sokuthi lokhu kuzokwenzeka futhi wathumela umyalezo ophuthumayo eLufthansa eFrankfurt. Umlayezo uthe:

 

 

 

 

 

Kwangijabulisa ukwazi ukuthi ishubhu lami lizoya ku-LH 576 ngqo eKapa cishe ngesikhathi sokuqala kweMakethe Yezokuvakasha Yomhlaba.

Ngaqhubeka ngaya eKapa ngendiza ngathola umyalezo kusihlwa owawuthi ithubhu lami lizoba sendizeni iLufthansa eya eGoli, okwakuhlukile kulokho uPatricia ayekucelile. Njengoba bese kuhlwile futhi nehhovisi laseSwitzerlandport eGoli livaliwe, ngikwazile ukuthola inombolo yocingo engashicilelwanga yenkonzo yemithwalo yaseLufthansa eFrankfurt. ILufthansa, njengezindiza eziningi, ifihle izinombolo zocingo ukukhuthaza abagibeli ukuthi baxhumane nge-imeyili kuphela.

Ngatshelwa yiLufthansa Baggage Service eFrankfurt ukuthi akukho myalezo onjalo wokuthi ngidlulisele ithubhu lami eKapa owake wamukelwa yiSwitzerlandport Johannesburg. Umenzeli uqhubeke wathi abagibeli abavamisile ukutshelwa iqiniso ngabasebenza eSwitzerland.

Umenzeli weLufthansa eFrankfurt wachaza ukuthi umsebenzi wakhe kwakungewona ongangisiza, ngoba lokhu kwakuphathwa eGoli kuphela. Ngangiphikisa ukuthi ishubhu lami liseFrankfurt hhayi eGoli, kanti inkampani ephethe iSwitzerlandport eGoli ivaliwe.

Umenzeli wabe esethi manje ungenzela ukungafani kanye futhi uzobuyisela ithubhu yami ku-LH576 ngqo eKapa. Uthe kunamahora ama-5 ukwenza lokhu, nesikhathi esiningi ngokusho kwakhe.

Ngakusasa ngathola omunye umyalezo ongitshela futhi ukuthi ishubhu lisendleleni ebheke eGoli esikhundleni seKapa.

Ngishayele iSwitzerlandport eGoli, futhi izindaba bezingeke zibe zimbi kakhulu. Bangitshela, bexolisa, ukuthi ishubhu lami lisekhona eFrankfurt usuku lwesibili, futhi abazi ukuthi kungani.

Ngaphinde ngashayela ihhovisi eliphethe imithwalo eFrankfurt ngaphinde ngatshelwa ukuthi konke kuyiphutha likaSwitzerlandport ngokungabatsheli ukuthi bazolithumela kuphi.

Ngalesi sikhathi ngangithukuthele ngaphinde ngabiza iSwitzerlandport Johannesburg futhi. Ngabuza uPatricia ukuthi kungani aqamba amanga ngalokhu. Ngamtshela ukuthi akazange asithumele lesi sicelo eFrankfurt, ngokusho kweLufthansa.

Ngemuva kwemizuzu eyishumi, ngithole i-imeyili enesithombe-skrini esinesitembu sesikhathi esivela kuPatricia Dzai esingikhombisa ngqo lokho obekucelwe nguye kwasekuqaleni.

UPatricia empeleni wayephume endleleni yakhe ekuqaleni ukuze aqiniseke ukuthi ngizohlanganiswa nethubhu yami ngesikhathi naseKapa. Ngangizizwa kabi ngicabanga ukuthi wayengenandaba futhi engenzi lutho, kanti empeleni wayekwenza.

Kukhombisa ukuthi izinkampani ezinkulu njengeLufthansa zinenkinga enkulu yokuhlinzekwa kwamakhasimende. Bacasha ngemuva kohlelo olukhulu futhi baqeqeshelwe ukusho ukuthi akuwona umsebenzi wabo futhi bamane basole abanye ngamaphutha ezinkampani.

Kwakungekho ndlela engingakhuluma ngayo nanoma ngubani eLufthansa ngalokhu, futhi i-imeyili yami ephuthumayo kubo ngosuku engangizama ngalo ukubuyisela kabusha ithubhu yavele yaphendulwa emasontweni amabili ngemuva kokuthi ngangibuyele ekhaya eHawaii. ILufthansa ibhale lokhu:

“Noma singazange sihlangabezane nezilindelo zakho kulokhu, sinethemba lokuthi uzoqhubeka nokujabulela ukuhamba ngebhanoyi iLufthansa. Ngeshwa, asikwazi ukubuyisa isikhathi futhi sivikele lesi sehlakalo esingemnandi, kodwa sethemba ukuthi ujabulile ngesimemo sokudla isidlo sangokuhlwa ngezindleko zeLufthansa nge-USD 225 noma i-EUR 200. Kuyithemba lethu ukuthi uzozitika ngobusuku obuhle nobumnandi . ”

Akukho ncazelo enikeziwe futhi noxolo ngokusolela uPatricia Dzai noSwitzerlandport ngokungawenzi umsebenzi wabo.

Ekugcineni ngithole ithubhu yami ngosuku lokugcina ngemuva kombukiso wezohwebo futhi ngayibuyisela e-US ngingavulwanga. Lapho ngishintsha izindiza eFrankfurt, ngacela umenzeli osebenza eSenator Lounge ukuthi akhulume nomphathi ophethe imithwalo ngaleli cala kanye nesinxephezelo. Ungitshele ukuthi kufanele ngithumele i-imeyili, ebengivele ngiyenzile ezinsukwini ezedlule.

Unginike ushokoledi wathi bathola izikhalazo zamakhasimende ngaso sonke isikhathi futhi benza konke okusemandleni abo ukusiza futhi baphendule, kepha uhlelo lokuxhasa izinkampani zezindiza alukho.

Konke kumayelana nomshini omkhulu onganakekeli ongaziwa.

Ngidlulisa ukuxolisa kwami ​​kuPatricia Dzai waseSwitzerlandport, ngoba manje sengiyaqonda ukuthi naye wayeyisisulu samaphutha adalwe yiLufthansa German Airlines.

UPatricia Dzai uyiTN Hero yanamuhla.