Amahhotela aphethwe imindeni awukhiye wekusasa lebhizinisi lezivakashi. I-Seychelles ayihlukile kwezinye izindawo eziningi zokuvakasha lapho namuhla kwamukelwe ukuthi amabhizinisi omndeni azenzele eyawo indawo futhi afunwa abahambi abanokuqonda.
Izakhiwo ezifana ne-Denis Private Island, Bird Island, Domaine de La Reserve kanye ne-Domaine de L'Orangeraie, i-Sunset Beach Hotel, i-L'Archipel Hotel, i-Carana Beach Hotel, i-Indian Ocean Lodge zonke zilinganiselwe phakathi kwamahhotela aphezulu e-Seychelles futhi zonke zingabanikazi bomndeni. futhi iphethwe.
uFrancois Botha we &Kulula kanye nomnikeli eForbes Isu Lobuholi uyabhala:
Ukuphatha ihhotela kufana nokuqhuba umndeni omkhulu. Nsuku zonke kuzoba khona okusha. Mhlawumbe namuhla i-internet ayisebenzi, kusasa uklonyeliswa ngendondo ehlonishwayo, ngesonto elizayo kufika ilunga lomndeni elingalindelekile lapho kugcwele khona ihhotela, noma ngelinye ilanga amaphoyisa asemnyango azokhuluma nelinye lamalungu omndeni.
Okuhle noma kubi, umuntu akanakuphika ukuthi imboni ikugcina ezinzwaneni zakho futhi uma ukungenisa izihambi kugijima egazini lakho, injabulo iyanda. Kodwa ukugcina umunwe ku-pulse kuhilela okungaphezu nje kokuphokophela ikhaya elihamba kahle. Izimfuno ezisasele ezifanele zokuthi amahhotela agcine umunwe wawo ekwazini ukuthi ziyini izidingo zezivakashi nokuthi zizoba yini esikhathini esizayo.
Ngokuvamile amafemu emindeni abheka ezinhlanganweni ezinkulu ukuze athole isiqondiso sendlela yokusingatha inkinga noma isimo ezibhekene naso. Kodwa-ke ingabe mhlawumbe yisikhathi sokuthi izinhlangano ezinkulu ziqaphele kakhulu imindeni? Ngokuvamile izikhungo ezincane zinekhono elidingekayo ukuze zivumelane nezimo ngokushesha, ukuqhubeka ziphezu kwezinhlelo zenani eliguqukayo, kanye nokuguqula okulindelwe yizivakashi. Ikhono lokuthuthukisa ubudlelwano bomuntu siqu futhi udale ukuthintana okuthile okuzungezile kokuhlangenwe nakho abakunikeza izivakashi.
Ngokusho kukaLaurence Guinebretiere, iMenenja Jikelele emndenini ophethwe Ihhotela Bel Ami eParis, “Ukusebenzela umndeni lapho abanikazi besebenza khona kusivumela ukuthi siphendule ngokushesha ezidingweni ezishintshayo noma izidingo esizibonayo. Ngokwenza lokhu sizama ngaso sonke isikhathi ukuhlala isinyathelo esisodwa ngaphambi kwalokho okungase kudinge izivakashi.”
Umqondo wekhaya
Uma abahambi bechitha isikhathi esiningi besendleleni nebhizinisi, isibonelo, into yokugcina abangayifuna ihhotela lebhizinisi, futhi lokhu kucacile uma sibheka impumelelo i-Airbnb eye yaba nayo ekuheheni ukuhlala kwebhizinisi. Umqondo wokuhlala endaweni enomuzwa wasekhaya kakhudlwana uyinto ekhangayo kumuntu kithi sonke.
Amahhotela aphethwe imindeni asevele anethuba lokuletha ukujwayela okuthile kulwazi lokuhlala lapho - futhi ngokuvamile akwenza kahle lokhu. Ukuthola lokhu okulungile, nokho, akuwona upende olula wokuzivocavoca kwezinombolo.
Kusezikhathini ezithule esikhundleni sokukhethwa komculo wekheshi lapho ithuba likhona lokuxhumana nezihambeli futhi uzenze zizizwe zisekhaya.
Elinye iqembu lamahhotela eliphethwe wumndeni nguNobis (ophinde abe yingxenye yeDesign Hotels), kanye noCecilia Mauritzson, uMqondisi Ophethe enkampanini yabo. Ihhotela laseNobis Copenhagen, uyavuma ukuthi izisebenzi ezifanele kanye nenkonzo esezingeni eliphezulu kungamanye amazinga aphezulu okunethezeka. “Namuhla amanye amahhotela abaqeda nya abasebenzi abangena ukuze banciphise isevisi futhi bathuthukise inqubo. Le ndlela yokuhlanganisa izivakashi yenza izihambeli zazise kakhulu isevisi enhle, ikakhulukazi ehhotela eliwubukhazikhazi lapho lokhu kungaba umehluko oqinile.”
Abantu bathenga abantu
Ingxenye enkulu yokuthola umuzwa wekhaya ulungile ukuletha inani elifanele lesevisi. Sonke siyamzonda lowo uweta osetafuleni ohlinzeka “isevisi ngezinombolo” futhi ongakwazi ukuthola umlayezo wokuthi usothandweni futhi ufuna ukusala yedwa. Bese kuba khona lobo busuku obuphelele lapho inkonzo yayisezingeni eliphezulu, cishe wawungazi ukuthi kwenzekile, uma kwakungeyona ingilazi yewayini eyengeziwe eyayifika endlini.
Isinyathelo sokuqala sokwenza izinga lesevisi lilungile yikhono lokulinganisa lokho okudingwa yisimo esithile. Lokhu kwahlulela kuyikhono elibalulekile, futhi ngenxa yalokhu, kubaluleke kakhulu ukuletha abantu ebhodini abakuqondayo lokhu. Imininingwane yebhizinisi lakho ingafundiswa, kepha abantu badinga ukuthi babe namakhono afanele ukuqala ngawo.
UMauritzson uyaqhubeka “Ukwazi ukunikeza isevisi ngempumelelo ngangokunokwenzeka kubalulekile. Izivakashi zifuna amahhotela enze izimpilo zazo zibe lula futhi zilindele ukuthi izicelo zisingathwe ngendlela engcono kakhulu ngangokunokwenzeka. Uma ithimba liqonda kangcono izindawo ezihlukahlukene zokusebenza kwehhotela, lingakwazi ukusiza izivakashi ngempumelelo.”
Ukushintsha isiqondiso semikhumbi emikhulu
Lapho isikhathi sokuthatha izifundo sesifikile, amaqembu amakhulu okungenisa izihambi angafunda kanjani emindenini futhi yini angayenza ukuze enze izinguquko ezithile ezinhlanganweni zawo?
1. Isakhiwo esiyisicaba namaqembu amancane emisebenzi ukuze kuthathwe izinqumo ngokushesha. Into yokugcina ofuna ukuyenza ukuthumela isabelomali enkampanini ukuze uthenge iziphanyeko zezingubo ezintsha. Ukuba nesakhiwo esiyisicaba kanye nekhono lokuthatha isinyathelo ngokushesha kubalulekile ekusebenzeni okusebenzayo kulolu suku & yobudala.
2. Dala amabhrendi amancane. Ngisho nangaphakathi kwamaqembu amakhulu amahhotela, amahhotela ngamanye asevele anikeza okuthile okuhlukile ngokusekelwe endaweni ngayinye. Kungani-ke uzama ukwakha amahhotela okusika amakhukhi? Qhubeka nalokhu futhi wakhe phezu kwezici ezihlukile zehhotela ngalinye ukuze wakhe imikhiqizo emincane.
3. Sondela eduze kwezivakashi. Thola izindlela zokunikeza ukuthinta komuntu siqu. Incwadi yokwamukela evela ku-GM, isibonelo, iyinto elula ukuyenza. Kodwa okubalulekile ukuthola ukuthi yini ebenza bakhethe ukusungulwa kwakho futhi bagxile kulokho.
4. Khuluma ngokuma okucacile. Ngisho noma izivakashi zingase zikhethe iqembu lakho ukuthola amaphuzu okwethembeka, kuzoba nabashayeli abahlukahlukene ekubhukheni ngakunye. Ingabe bekuyintengo ehamba phambili kuphela, indawo, noma isevisi ethile enikezwayo. Khomba lokhu futhi ukhulume ngalokhu eduze nomlayezo weqembu ukuze uqinisekise ukuthi uheha izihambeli ezifanele.
5. Ukushesha kanye nekhono lokuzivumelanisa nokushintsha okulindelwe yikhasimende ngokungangabazeki kungenye yezimpahla ezibalulekile zamabhizinisi aqhubekela phambili. Noma izindlela ezishesha kakhulu zingaba nzima ukuze zisetshenziswe ezinhlanganweni ezinkulu, ukunyakaza okuncane okungasiza ukugwema iqhwa.
LOKHO ONGAKUTHATHE KULESI SIHLOKO:
- Perhaps today the internet is down, tomorrow you're awarded some prestigious award, next week an unexpected family member is arriving where the hotel is full, or one day the police are at the door to speak to one of the family members.
- According to Laurence Guinebretiere, the General Manager at the family-owned Hotel Bel Ami in Paris, “Working for a family where the owners are hands-on allows us to respond faster to the changing needs or requirements that we see.
- When travelers spend a lot of time on the road with business, for example, the last thing they probably want is a business hotel, and this is clear when we look at the success that Airbnb has had in attracting business stays.
